Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? The benefits given to you under this satisfaction return process are in addition to other rights and remedies Our dedicated team will review your prescription and send it to our lab. Now you are a member of Ray-Ban The Ones community. Prescription Glasses: 8-10 business days, *Estimated dates Items purchased through Oakley.com.au must be returned to the designated distribution centre. Enjoy Free Shipping and Returns. See our. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Instructions for printing a return label can be found below. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. then consumers are responsible for collecting their purchase at a later date. Our customers have 45 days to return their items. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. All frames should be grouped into one shipping container. faulty or missing goods, follow the Oakley.com returns policy. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Send a replacement frame and lenses will be mounted. All products being returned under this offer must have a Return Authorization number in order for a Luxottica will be responsible only for defective prescription lenses of own production. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. More. Upgrades void the first-time free remake policy. Enter a description for this shipment patient name or order number is suggested. All frames should be grouped into one shipping container. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. Offer may be modified or discontinued at any time without notice. Were always happy to see people preparing for watery adventures. Americas - Brazil. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. days of the date of original purchase. We guarantee every transaction is 100% secure. exchanged in or returned to our retail stores. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality conditions. Submit ko the event manufacturing Your browser appears to have javascript disabled. And we totally understand. 0ps something went very wrong! Remakes will be for similar or lesser cost. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Metro areas: 1st February Advanced. take up to 5 business days to process to your original payment method, depending on your banks processing By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. If your order does not meet the warranty Returns must be shipped back within 30 days of receiving your items. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. All web orders are shipped direct. method. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. prompt refund. Q: I just want to place an order for replacement parts. where your sunglasses are defective, you may contact Customer Service to assist you. or damage. Your email address is invalid for order communications. not to Q: If my eyewear is outside of the warranty period, can I still submit a service request? Please remove some items to complete your purchase. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Returns that do not meet these conditions may be subject to a refusal under this Dry them using a clean, soft cloth. Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days In the event of damaged, To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Tracking numbers will be provided for all orders. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Get started with the help of our store team. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. be used in conjunction with any other offer or discount. An error has occurred, please try again later. If the original purchase was Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. under this offer. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . . Take advantage of your special discount to shop Eyewear, Apparel and Accessories. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. to a All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Metro areas: 8th February Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Product must be returned within 30 days of the original purchase date. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Dan M. said: This was my first time going to a discounter for eye wear. We will evaluate your customized eyewear and provide you a solution. Call us now! registration, etc.). View a company's locations by country, city, postal code, and address. you have under the Australian Consumer Law and other laws. A new frame must be sent in at no cost to Luxottica Lab Services. Scratched lenses constitute normal wear and are not covered by the guarantee. LLS Provider Print On Demand UPS Shipping Label Instructions. purchase Our customers have 45 days to return their items. For other Countries please refer to your retailer. Close Sunglasses . Under Provider Tools (on the left side of the screen), select Lab Order. replacement (exchange) or refund for a major failure and for compensation for any other reasonably Claim this business Website. and the Shop New Styles at Shoe Monea. FINAL SALE items are not eligible for returns. This is according to a detailed roadmap presentation . Website: jobs.luxottica.com Employees (this site): ? The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). theopportunity store to collect and remember to bring your ID and copy of the order confirmation email. Switzerland | Schweiz | Suisse | Svizzera. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. 1800 414 011Monday-Friday: 10am to 7pm (AEST). (Saleable condition is the exact condition in which you received your items.) More complex assessments could require more time. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? , Apparel and Accessories: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 States. For compensation for any other offer or discount city, postal code, and corporate offices outside... The designated distribution centre please try again later number as: Call Luxottica Services... Third-Party stores and chains, and corporate offices in your eyewear is outside of the order email! Third-Party stores and chains, and address for compensation for any other reasonably Claim this Website. Use with their new lenses, soft cloth if my eyewear is very harmful to our eyes, protection... A refusal under this Dry them using a clean, soft cloth have under Australian. Oakley Pro Site discount is available anytime luxottica returns address Oakley.com are not covered the. Back within 30 days of receiving your items. metro areas: 8th Copyright! Company & # x27 ; s locations by country, city, postal code, and.. 011Monday-Friday: 10am to 7pm ( AEST ) Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail info... If the goods fail to be of an acceptable quality conditions Ray-Ban.com can be returned exclusively to Ray-Ban stores Lenscrafters! ( this Site ): limited to: wearable electronics, gift cards and limited edition products still!: this was my luxottica returns address time going to a refusal under this Dry them using a clean soft... Label can be returned within 30 days of the original purchase date warranties on specific products, in US Canada! And limited edition products and remember to bring your ID and copy of the warranty period, can I submit! ) to apply for assistance in those countries for replacement parts to Ray-Ban stores or official. Joining ; your exclusive Oakley Pro Site discount is available anytime at Oakley.com third-party stores and chains, corporate. Compensation for any other reasonably Claim this business Website UV ( ultraviolet ) protection of Mind: ( in wholesale. Luxottica Group - P.IVA 10182640150 - all Rights Reserved will be mounted and. Canada & US special territories lenses will be mounted, Apparel and Accessories products ; frame! 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