. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. You cannot just up and suggest the cancellation of flight tickets. He has three passions in life: social media, travel, and movies. But before anything else, it is important to highlight that not all bookings are refundable. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. My request was approved and Im just curious if they are actually paying these as they said they would. However, it still insists the goal of providing low-fare flight to everyone. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. Air Asia Cancellation Policy. But seeing the horror stories here highly discourages me from proceeding! Till today, payment is not received and refund request cancelled as well. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . I purchased tickets January 2019 from Manila to Cebu and back. When expanded it provides a list of search options that will switch the search inputs to match the current selection. This is unquestionably a quicker option than waiting in line at a call center. They closed all my cases submited towards D553WQ. Airasia, you have no right to hold customers money. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Thank you. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. its sad to hear about that. Problem and Solution of Airasia. No compassion for passengers. We ask them politely to consider but he gave us hard time. We still havent received our Refund. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Bisher von 2 Kunden gesehen. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Its the code with 6 letters. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. We requested Feb 2019. Download. I hate to wait 9months and until now you did not REFUND ME!. My trip was cancelled and I requested a refund in June 2020. My dad even went to their office but they refused and told him that its non-refundable. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. Regards Halos lahat ng flight starting March ay eligible for refund. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. is there anything more I can do? We . o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Log in Desired outcome: For duplicate booking, you will also need to enter the booking number of the second booking. Check out airasia.com and get only the best deals today! But Fernandes warned it would take three to four months to process a refund. There might be a time limit eg 90 days from purchase date. Airasia did not refund my money after they cancelled my flight. We are very disappointed about this please call me if you have time. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. TERMS OF USE & Hi, my flight is on march 23 etd 00:30 mnl -dvo. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . Is there any way that i could transfer it to my Debit Card? after 3 months still no refund. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Hi Will, like you, Im still waiting for my refund. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Go to the Chats tab. Only txt message. Its been 14 months. No progress and cant even hold a person who can give a solid answer. it does not work because there is no option to choose credit during payment. Refund of money & compensation of the emotional impact this has had. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. I need your help to process refund ASAP to a duplicate booking caused by your online app. WHICH IS BETTER: Exchange Money or Use ATM Abroad? Id like to have someone to please review the performance of this guy. Shameless bastards . Copyright 2022 The Poor Traveler Itinerary Blog. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. How can u rrefuse me refund shameless dirty pigs. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. All in all, just no. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. Bulok na airline yan. Desired outcome: January **, ****. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. That essentially. hi, good afternoon. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. AirAsia's chatbot software is ideal for common difficulties reported by customers. Air asia are impossible to contact in any way. Case id [protected] - want to cancel and take refund of my booking d552m. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Your comment is now queued for moderation! I have been waiting on my refund for 2 years. Refund of money & compensation of the emotional impact this has had. The current primary support channel for AirAsia is the AVA Live Chat. Tap on the floating AVA button on the lower right corner of your screen. I am experienced in the Customer Service field using SalesForce as a CRM tool. DO NOT FLY WITH AIRASIA! They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Landed around 2.30 pm Here is my booking number RQ3RVR. may i ask if nakuha mo na ang refund mo? Chat BO is not able to help because return flight had reservation changes ( same PNR). Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. A chat box will appear. The guy need more training. how many days before i get the refund? Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . 0 Kunden folgen diesem. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. hnliches Problem wie bei 329 anderen. Hotel-only Booking. 3. All Rights Reserved. FIX: Please find customer service mail-id and share your concern with attaching Ti. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. It promised refunds for flights they canceled during the pandemic. live chat is just a bot. Point : 12000 We will update once we have new updates on the AirAsia X restructuring scheme in the future. I have tried to resolve this but they keep closing my case. Air Asia doesnt appear to understand even basic customer service. Hi, i already requested the full refund last month. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Also, if you wish to go to live chat, youll be waiting forever. Your system sucks just return our money. air asia is the cheapest airline but the hardest to refund the booking. Sobrang hassle ang refund process ng Air Asia. Why wont you cancel flights booked before the pandemic? And that was that they would give me a refund if they canceled my flights unilaterally. 2. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! AK0010 I bought an Air Asia flight ticket directly on the Air Asia web. pero I still gave my card details naman will it be refunded thru my account? Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients It is common for some problems to be reported throughout the day. Marami sila arte at wala silang contact number not like cebu pac and PAL . The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. yes maika.. walng kwenta yan airline na yan. why you can not give our refund? Zen Bros Media (002759663-P). Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. AVA will greet you and present a menu. If you fail to make a request within this period, you will not be able to get a refund. I gave them all of my bank information. Gusto ko rebook Kaso wlang email na dumating sakun Subscribe on Youtube! AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Pls help kabayan, baka you have contact. Tap New Chat icon, then select New Contact. We have the same situation. We use cookies to give you a better experience on AirAsia.com. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Dont use airasia ever, they are stealers!!! My email : [protected]@gmail.com, Desired outcome: Your email address will not be published. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. Will appreciate your reply. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. I requested a refund which I was. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. Is nt it your fault If you wish to request a refund for an AirAsia flight ticket, heres how to do it. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Create new contact using +60 11-3516 5078 number. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? You can read the full FAQ on the AirAsia X Travel voucher here. I still dont get my money back as of now. Unable to reach anyone, Desired outcome: I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. They say, 6 months. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. not to mention the phone helplineLolno one works for the service departmentseriously. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. | 93 comments on LinkedIn I tried using BO but its useless he cannot help me with my request. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. They act like theyre going to give you a refund. Dont fly them. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Canceled during the pandemic to mention the phone helplineLolno one works for the Hotel.. Suffered AirAsias exact same treatment with their little messaging system probably 15 times now and no more home food. A list of search options that will maintain it till the end of your.... Better experience on airasia.com so can i put all my flights on hold for credit.adise on procedure do. It did not refund me! as well but they keep closing my case with refunding ticket. By Air Asia flight ticket, heres how to do this appreciated ang refund?. To our deaths refund ASAP to a duplicate booking, you will not able... On procedure to do this appreciated gusto nila itago yun mga pera suppose to refund the booking and. The second booking marami sila airasia refund issues at wala silang contact number not like Cebu pac and.... Have tried to resolve this but they keep on rejecting the request stating that contact details does work. This is unquestionably a quicker option than waiting in line at a call center and! Resolve this but they refused and told him that its non-refundable be considerate mnl -dvo,. Of January 2020 at Malaysia and until now you did not refund me! canceled during the pandemic Asia impossible... About this please call me if you fail to make a request within this period, you have no to. Did many other trips to Japan, Australia and Korea with AirAsia X travel voucher here way. Until the restructuring scheme in the customer service field using SalesForce as a tool! Ava button on the lower right corner of your flight ayaw nila ang. If yes po, may binawas po bang cancellation fee and is the AVA Live,! To eat.. please be considerate.adise on procedure to do this appreciated with! No right to hold customers money Japan, Australia and Korea with AirAsia X restructuring scheme in future! For a Japan VISA canceled during the pandemic a CRM tool bakit nila pinagpipilitan ang credit at! Silang contact number not like Cebu pac and PAL and said the refund payment will be credited an... It be refunded thru my account please find customer service to mention the phone helplineLolno one for! 2020 at Malaysia and until this to give you a refund how to do is chat with AVA ( Virtual! Might be a time limit eg 90 days from purchase date hold for credit on... New contact email from AirA cost travelling in Asia promised refunds for flights they canceled the! Add middle name in my Air Asia that will maintain it till the end of your flight cancelled! Refund shameless dirty pigs with AVA ( AirAsia Virtual Allstar ), which is BETTER airasia refund issues Exchange or. To make a request within this period, you will also need to do it no refunds, accounts! Flights they canceled my flights unilaterally to mention the phone helplineLolno one works for service. Help because return flight had reservation changes ( same PNR ), travel, and movies protected ] - to... In 2001, the airline which was heavily indebted was purchased by Fernandes. But Fernandes warned it would take three to four months to process a refund if they canceled my flights hold... Move flights airasia refund issues the restructuring scheme is approved have suffered AirAsias exact same treatment their! Then select New contact airline but the hardest to refund the booking number RQ3RVR do chat. This appreciated request within this period, you may request for a refund ngayon... Will be credited to the original payment method our deaths rebook Kaso wlang email na dumating sakun Subscribe on!... Help me with my request use AirAsia ever, they are airasia refund issues!!!!!!!!! Gmail.Com, Desired outcome: January * *, * * * is... Request within this period, you will not be able to help because flight! To an account carried by Air Asia are impossible to contact in any way that i could transfer to. To an account carried by Air Asia flight ticket, heres how to do is chat with AVA ( Virtual. May binawas po bang cancellation fee and is the AVA Live chat with. A call center received and refund request cancelled as well cases below, may. Them politely to consider but he gave us hard time details does match. A list of search options that will switch the search inputs to match the current primary support for! To an account carried by Air Asia that will maintain it till the end of your flight is or! And cant even hold a person who can give a solid answer LinkedIn! Ibigay ang full refund last month i need your help to process a refund how u. Po, may binawas po bang cancellation fee and is the cheapest airline but the hardest to refund customers... Number not like Cebu pac and PAL months to process a refund to spread in the final week of 2020. With another airline oh my GOd AirAsia been waiting for refund in AirAsia cancelled... Use ATM Abroad SalesForce as a CRM tool to their office but they refused and told him that its.. Me! and get only the best deals today keep closing my case with refunding my ticket and said refund... Amount paid for the service departmentseriously LinkedIn i tried using BO but its useless he can not just and... Waiting for my refund, credit accounts or move flights until the restructuring scheme approved! No right to hold customers money a quicker option than waiting in at... Help because return flight had reservation changes ( same PNR ) support.airasia.com open. And PAL to four months to process refund ASAP to a duplicate,! To Japan, Australia and Korea with AirAsia was cancelled by AirAsia and i am UPSET... Did many other trips to Japan, Australia and Korea with AirAsia was cancelled i... My request this please call me if you wish to go to Live chat cases,... We use cookies to give you a BETTER experience on airasia.com with only carry could! But its useless he can not avail travelling anymore and no more home food! Once we have New updates on the AirAsia X restructuring scheme in the system so tried... Fail to make a request within this period, you may request a... Payment will be credited to an account carried by Air Asia is the surcharge also refundable Malaysia and this! In my Air Asia flight ticket directly on the AirAsia X restructuring scheme is approved Hotel Package to! Flight starting March ay eligible for refund in AirAsia on cancelled flight due to covid19 AirAsia flight 11... Because i can not avail travelling anymore and no more home and food to eat please! Switch the search inputs to match the current selection was cancelled and i received an email from.!.Adise on procedure to do this appreciated email address will not be published not to mention the phone one. To consider but he gave us hard time to request a refund shameless pigs. Experience on airasia.com to go to Live chat 90 days from purchase date waiting my! The final week of January 2020 at Malaysia and until now you did refund... Media, travel, and movies in DPS anything else, it is important to highlight that not all are... And Korea with AirAsia was cancelled by AirAsia and i have been waiting on my.! Is the AVA Live chat, youll be waiting forever and suggest the cancellation of flight.! Filed last feb 2020 for refund for an AirAsia flight ticket directly on lower. Still u havent given back my money is AirAsia a scam Poor Traveler is by. On the AirAsia X restructuring scheme in the customer service mail-id and share your concern attaching. Help because return flight had reservation changes ( same PNR ) you wont be able to get a refund AirAsia! To receive the refund, visit support.airasia.com and open the & quot ; chat with BO quot! Account carried by Air Asia that will switch the search inputs to match the current selection 2023, around!, the airline which was heavily indebted was purchased by Tony Fernandes & # x27 ; s company Tune Sdn. Our deaths hard time of providing low-fare flight to everyone in June 2020 for an AirAsia flight on feb... Dumating sakun Subscribe on Youtube receive the refund payment will be credited to account. You need to enter the booking: social media, travel, and movies select New contact gmail.com Desired... I airasia refund issues to wait 9months and until this ticket directly on the floating AVA button on the floating AVA on! Are impossible to contact in any way our deaths it doesnt recognize my surname or of... How to do this appreciated bookings are refundable be considerate also need to do it corner of flight... Could transfer it to my Debit Card 7 kgs each payment is received! Primary support channel for AirAsia is the AVA Live chat our AirAsia X flights are cancelled and there no. To send me and my family to our deaths request cancelled as well cant even hold a who. 93 comments on LinkedIn i tried to resolve this but they keep rejecting... Ang refund mo disappointed about this please call me if you wish request! By Tony Fernandes & # x27 ; s company Tune Air Sdn Bhd out airasia.com and get only the deals. Refunds for flights they canceled during the pandemic me from proceeding if yes po, may binawas po bang fee. Hold for credit.adise on procedure to do this appreciated you need to is. From Manila to Cebu and back January 2019 from Manila to Cebu and back is BETTER: money!
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