Please select the type of appliance you need help with Model specific questions and answers, maintenance advice, handy tips and instruction manuals. To find out if the machine is at risk, you have to enter the model and serial number of the appliance. 257376) and Scotland (No. The most delicate fabrics, such as wool and cashmere, will keep their natural softness and brightness, thanks to the gentle and precise motion and sophisticated temperature management system provided by the appliance. To find out more about the recall and to check whether your washing machine will need to be recalled, you can click the button below or call 0800 316 . Deals and Offers. Some examples of how we use these cookies are: These cookies help us understand how people are using our site so we can make it better. Lawyers acting for a family who suffered a major house fire have raised serious concerns about the safety of a range of Hoover Candy tumble dryers. Hoover Limited is robustly defending the case. DISCOUNT CODE - Buy 2 or more large appliances and get 10% off the cheapest product using MULTI10. Dry Hanger, for garments ready to hang up. Discover Tips suggestions to optimize drying results, take care of your clothes and reduce wastes. See a Hoover product you own here? The firm is not affected by the Whirlpool recall. Cookies enable us to provide the best experience possible and help us understand how customers use our website. Flexible delivery available. Discover the new high-technology Hoover tumble dryer that guarantees outstanding results in terms of performance and consumption, excellent care and a longer durability. Similarly, it says Whirlpool should also cover reimbursement of any out-of-pocket expenses caused by the recall, such as launderette bills. You may have to replace a faulty belt or in other cases, look at the motor, motor capacitor, or the jockey wheels. See full terms and conditions on xxxxxxxxx. Buy Vented & Condenser Tumble Dryers Online. Although Whirlpool is under no legal obligation to do so, the consumer group Which? The app will guide you through simple step-by-step procedures. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. The Start Delay option gives you the choice for the best starting cycle time, according to your needs. To find out more about these machines and the other 15 new tumble dryers tested recently, head straight over to our tumble dryer reviews. Discover the intelligent air purification solution to get a healthier and safer home environment for you and your family reducing airborne ultra-fine particles as pollutants and allergens, in particular pollens for allergy sufferers. This could lead to them overheating and potentially catching fire, the company warned. We've explained what happened in our tests and we've provided the serial numbers for the machines to help with their investigations. Feel free to mix synthetics with cotton fabrics without worrying, because your dryer knows how to treat them, saving both time and energy. The App will recognize washing cycle, spin and amount of the laundry, choosing the right cycle and setting correctly drying duration. Can you get a refund? Energy rating: B. Sensor drying. Customers who repeatedly experience the door popping open during the cycle should contact our service team to arrange a service visit.'. You can unsubscribe at any time. You can change your preferences at any time. Here's a quick look at three of the machines recently tested. We look forward to the response from the Secretary of State in respect of this issue. And they let us try out different ideas. Hoover Candy tumble dryer safety concerns escalated to Department of Business | Leigh Day Call us on 020 7650 1200 News Article Over 13,000 residents from the Ogale and Bille communities in Nigeria file claims against Shell for devastating oil spills View News Article News Article He also oversees the OPSS whose role is to make regulation work so that it protects people and enables businesses to understand their obligations. Approved by Woolmark. For 320 you'll get an affordable dryer with an A+ energy rating and room inside for 8kg of laundry. Check that they are suitable for tumble drying, Dryer switches off after a few minutes of use, Sensor dry cycles are not suitable for drying 1 item, Remembering previous actions such as text entered into a form when navigating back to a page in the same session, To collect information about which web pages visitors go to most often so we can improve the online experience, Error management to make sure that the website is working properly, Testing designs to help improve the look and feel of the website. | SRA no. It also owns fridge water. Hoover Limited is robustly defending the case. Bolton Council trading standards department is the authority designated to oversee the safety of Hoover Candy products, which are supplied by Hoover Limited based in Merthyr Tydfil, Mid Glamorgan. Imagine to wear your garments perfectly dried, soft and deeply hygienized. Without these cookies services you have asked for cannot be provided. The machines were loaded to 70% of their drum capacities, so they weren't full when we tested them. This site includes an online model checker tool, as well as a full list of model numbers. This tracks your activity using third party cookies. Leigh Day has written to the Secretary of State because he has legal responsibility for overseeing relationships between companies such as Hoover and safety regulators. Half a million of Whirlpools washing machines were on the recall list. Leigh Day has acquired documents which suggest that the London Fire Brigade alone, between February 2009 and October 2019, attended 97 fires originating in Hoover Candy tumble dryers. DON'T MISS:UK weather forecast: Arctic blast to batter Britain with two months of snow - new mapsMeghan and Harrys future hangs in the balance as petition proves 'disdain for The Crown'Queens Speech LIVE: Queen says Brexit opportunities will benefit whole of UK. Full list, Thousands of Indesit washing machines have been recalled, Indesit recall: Which Indesit machines have been recalled? See how our expert team can help if you have been affected by an appliance fire, Leigh Day 2023 Our website wont work without them. This is a condenser dryer, so it's going to use much more energy than a heat-pump machine but the trade-off is that it will dry clothes quickly. Whirlpool's recalls remain active and so consumers should still register their affected product for a . For example, clothes getting twisted might increase the pressure. FOUR DRYING LEVELS. Which prevents the machine wasting energy by continuing to dry clothes unnecessarily. Though Tuesdays announcement was an immediate recall, when it discovered the fault in the tumble dryers it took Whirpool four years to launch the call back of the appliances. It removes bad smells, germs, spores and bacteria in a natural way and gently takes care of your clothes, guaranteeing excellent results in a very short time. That's why our nationwide team of expert Hoover engineers is here to ensure you can get an appliance repair appointment within as little as two working days. Browse common recalls . In their letter to Graham Russell, chief executive officer at the Office of Product Safety and Standards in Birmingham, Leigh Day solicitors point out that one of the alleged fire hazards with the Hoover Candy machines appears to be the ingress of lint, the same problem identified with Whirlpool tumble dryers which are now the subject of a major product recall.Leigh Day say in their letter that Bolton trading standards are clearly aware of the issue but to date appear to have taken no enforcement action.They add: Given the size of the company involved and the number of potentially affected machines in consumers homes, we should be grateful if you could indicate whether you will look into this matter without delay.Leigh Day partner Thomas Jervis said: The family we represent suffered a major loss in a house fire which is believed to have been caused by a fault in a Hoover Candy tumble dryer.Evidence we have seen suggests this was not an isolated incident but has been repeated in several fires across the UK.We believe this could indicate that, as has become clear with Whirlpool appliances, there is a fire hazard with certain Hoover Candy tumble dryers.The UK head of product safety has replied to say that the information we provide will inform their ongoing analysis, however, we urge his office to intervene in this matter and to hasten a formal investigation into the safety of these appliances., Thomas Jervis is an internationally recognised leading consumer lawyer, See how our expert team can help if you have been affected by an appliance fire, Lorraine's house was gutted by a house fire caused by a defective tumble dryer, Leigh Day 2023 See full terms and conditions on. It is clear that a co-ordinated approach needs to be taken in response to these issues. Express. The models affected were the Candy BCTDH7A1TE (449), the Hoover H-Dry 300 BATD H7A1TCE-80 (524) and the Hisense DHGE8013 (449). The warm air goes through the rounded surface evenly, creating a cushion effect for more uniform drying, also for the bulkiest loads. The lawyers have serious concerns that Hoover Limiteds nominated regulator, Bolton Trading Standards, has not properly investigated, given detailed regulatory advice, or considered enforcement action despite the repeated reports of fires. The results of the drying cycle will be incredibly amazing. Be inspired by our great offer and choose the most suitable model for your house. Tumble Dryer Troubleshooting Model specific questions and answers, maintenance advice, handy tips and instruction manuals. Read our review of the Sharp KD-GCB9S7GW9 to find out how well it dries clothes. Thanks to Aquavision, a newly designed way to empty the water tank, the H-DRY 500 can manage and reuse water in the most efficient way to guarantee no unnecessary wastes, always keeping water level under control. Hoover had a major base in the UK and was headquartered in the Hoover Building in Perivale now a Grade II listed building in Art Deco style. Hoover - reliable easy to use and great value. Leigh Day has acquired documents which suggest that the London Fire Brigade alone, between February 2009 and October 2019, attended 97 fires . is pressing Whirlpool to offer customers the option of a refund. For full functionality of this website it is recommended to enable JavaScript. Get programmed maintenance updates to preserve your dryers reliability and good performances. The Hisense is a freestanding model and all three have the water tank in the door window. 11 Sep 2020 View details. Hisense hadn't provided a comment for publication as we went to press. You can learn more about how we use cookies by visiting our cookie policy. See today's front and back pages, download the newspaper, order back issues and use the historic Daily Express newspaper archive. Without these cookies services you have asked for cannot be provided. Whirlpool has warned a flaw with the door-locking systems on certain Hotpoint and Indesit washing machines could lead to them overheating and potentially catching fire. Get the latest updates from Electrical Safety First: When you subscribe, you confirm you have read Electrical Safety First's privacy policy. In total, it says, more than 1.2 million people have been in touch to check if their appliances are part of the recall since the safety notice was issued in December. Dry Wardrobe for ready-to-store garments. Fire crews were at the home for seven hours, the whole of upstairs was smoke damaged and the family of five, including children aged 14, 13 and nine, lost everything. It is the ideal programme for sanitizing personal and baby clothes, ensuring the best hygieneand care for your family. I have no doubt in my mind that early investigation and intervention in relation to product safety issues not only protects the lives of consumers but also the reputation of the manufacturer. Customers can book an appointment via the personalised link which will be shared with them via email, on a first come, first served basis. If you are looking for an ally who helps you pushing the timeline mantaining a great performance/efficiency, you can count on Hoover: the new dryers can memorize a setting for every drying cycle, in order to get the best combination of the functions provided by the machine. Take a look below to see a full list of the Hoover product recalls that have taken place since 2007. Please select the type of appliance you need help with Model specific questions and answers, maintenance advice, handy tips and instruction manuals. With a capacity of 125 liters the Infinity Care Drum is the most spacious on the market. Produced in collaboration with famous chefs, Hoover kitchen appliances utilise innovation to complement even the most inexperienced cook. This heat pump Bosch tumble dryer only costs around 40 a year to run. Search for your appliance This is possible, thanks to a special system that mixes controlled temperatures, time and movement, in order to hygienise your garments in the best way. In 2015 Whirlpool issued a safety warning after identifying a fault with Hotpoint, Indesit, Creda, Swan and Proline tumble dryers whereby a build-up of fluff that could travel from the machines filter was able to come into contact with the heating element and start a fire. Hoover Dynamic Next Advance Range. The Brushless Motor is 4 times more durable compared to a standard motor: reducing vibrations and frictions, it extends the machine lifespan and guarantees maximum silence and excellent results for longer. *Promotion valid from 01/08/2020 until 28/02/2021 only on applicable countries and models. Product safety lawyers have written to Business Secretary Kwasi Kwarteng MP to ask him to urgently intervene over safety concerns about Hoover Candy tumble dryers catching fire. Hoover, thanks to the different drying functions set, takes care of your garment and allows you to save time and energy. Click here. Because the issue relates to a specific combination of components which are no longer used in the production of the relevant models, Whirlpool insists that replacing or repairing machines is the most effective solution. Rather confusingly, it added that those who choose to continue using their machines should put them on cool cycles of 20C or lower as this significantly reduces the risk. Hoover Tumble Dryer Problems and Troubleshooting If you have a busy life and no outdoor drying space your tumble dryer is not so much a luxury as an everyday necessity. Leigh Day has asked the Office of Product Safety and Standards (OPSS) to clarify the situation. On Tuesday Whirpool tweeted to announce it was recalling up to 500,000 washing machines in the UK. Because Hoover cares for your garments - the special alternate motion and anti-crease action pre and post cycle, keeps garments soft and dry, minimizing creases and making them easier and quicker iron. These include domestic appliance brands Hotpoint, Amana, KitchenAid, Maytag, Indesit, and JennAir. Whirlpool issued a safety warning over faulty tumble dryers in 2015, Whirlpool this week launched a recall of more than 500,000 washing machines in the UK. Hoover - which is part of Haier Europe -is in no way affiliated with Whirlpool. You may opt out of receiving email updates at any time by using the unsubscribe link in the emails. Incidents/Injuries: Hoover has received three reports of minor burns to carpet and furniture and one report of a minor burn to a consumer's hand. Buy now. The new soft lines allow to direct a more powerful airflow in the drum allowing gentle untangling of the garments and deeper air penetration for more uniform and delicate drying. Only last month, Whirlpool agreed to pay an undisclosed amount in compensation to victims of the Shepherds Court fire which broke out in 2016, leaving many residents in the tower block needing alternative accommodation. These cookies are essential in order to enable you to move around the website and use its features. In November, 2020 Simon and Sarah, an IT network cabler and mobile hairdresser, served a claim against Hoover for uninsured losses, through Leigh Day Partner, Thomas Jervis. To watch the video click on "Customize" to accept cookies. Alternatively, customers can call Whirlpools freephone hotline, 0800 316 1442, where an adviser can assist with checking your model and providing further information. The Candy and Hoover machines are both integrated and are very similar in appearance. The special alternate motion and anticrease action pre and post cycle delivers the perfect humidity to iron in half of the time, preserving the quality of your garments, also the most precious ones, in order to guarantee great ironing performances. Owners of more than 500,000 Hotpoint and Indesit units have been told they could be affected. 349.00 Save 40.00. Wool programme Give that woolly jumper some TLC with the wool programme. Leigh Day first wrote to the OPSS on 29 May 2020 about these issues, however Bolton Trading Standards has said that it has no knowledge of any liaison with the OPSS, despite the OPSS assurance that it continually monitors the safety performance of tumble dryers placed on the UK market and that it is in regular liaison with Trading Standards teams including Bolton. Candy Hoover Group S.r.l. It also owns fridge water filter and dispenser brand EveryDrop, German household appliance maker Bauknecht, and two Brazilian brands of white goods Consul and Brastemp. Browse through the following possible scenarios and click the most appropriate link for your current issue. Filters: Sort by: 1 recall (s) found in: Hoover Hoover Fridge Freezer Affected models: Our website uses cookies. The firm blamed this on an administrative error and said the line had been closed. 67679, Consumer, competition and financial services claims, Hoover Candy tumble dryer safety concerns escalated to Department of Business, instructions how to enable JavaScript in your web browser, South Staffordshire PLC/South Staffs Water/Cambridge Water data breach claim, Fracking and fossil fuel extraction claims, Judicial review and public body decision making, Employment law claims and disputes overview, International corporate corruption and espionage, International corruption and whistleblowing, Recent medical negligence success stories, Asbestos and industrial diseases overview, Recent asbestos and mesothelioma settlements, Consumer, competition and financial services claims overview, Financial services, mis-selling and shareholder claims, The heating control system (e.g. Hobs Appliances Hoods Appliances Larders Appliances Ovens Appliances Range Cookers Appliances Tumble Dryers Appliances Under Counter Appliances Vacuum Cleaners Appliances Warming Drawer Appliances . Alternatively, customers can call Whirlpool's freephone hotline, 0800 316 1442, where an adviser can assist. with sole shareholder, company to management and coordination activity of Candy S.p.A.. You choose to refuse the cookies on this device. Other fires thought to involve Hoover Candy tumble dryers have been reported to trading standards departments in Tyne and Wear, East Sussex, Waltham Forest, Dudley, Stirlingshire, Aberdeen, Nottinghamshire, Southampton, Lancashire, Warwickshire, Derbyshire, Leicestershire, Croydon, East Lothian, Stockton upon Tees. This removes the risk from peoples homes and avoids the possibility of faulty machines entering the second-hand market. Hoover are telling me they've had no other problems with this kind of tumble dryer and have said I can have it fixed but have to pay 119 in labour costs, or if it is found to be unrepairable they will offer me a new one at a reduced price, but if I take out an insurance direct debit for 12 months, there will be no charge and if the machine is 'We haven't seen this in our tests or in reports from consumers. Washing machine Tumble Dryer Charger Hair Straightener Filters: Sort by: 902 recall(s) Niluoya Phone Charger 2M Cable with Wall Plug, 2-Pack Charging Cord and 2-Pack Dual USB . Hoover takes care of your garments and your energy consumption too, taking advantage of the new Active Sensor. For the Hisense model, we noticed the problem when using the cotton cupboard dry setting. | SRA no. Use the options below to choose which types of cookies to allow. Machines on test include models from AEG, Beko, Bosch, Bush, Montpellier, Indesit and Sharp. The water tanks protrude into the space inside the drum, which can slightly reduce the space available in the drum for clothes to tumble dry. Now a multi-billion dollar company, Whirlpool owns a number of home and appliances brands. Owners who want to keep using their machines have been told to put them on cool cycles of 20C or lower. Hoover HLEC9TE 9Kg Condensor Tumble Dryer Demo Lords Electrical Haier Washer/Dryer Ventless Combo Unit Review: Tiny House Laundry 2 years ago 4 years ago Noisy Tumble Dryer, Rear drum. Genuine Hoover Spares & Accessories Troubleshooting Guides Maintenance Advice Whirlpool kicked off the recall on Thursday after announcing in an official safety notice in December that up to 519,000 washing machines sold under the Hotpoint and Indesit brands in the UK and Ireland between October 2014 and February 2018 could be affected by a flaw with the door-locking system. The drying cycle can be put off for up to 23 hours. This site includes an online model checker tool, as well as a full list of model numbers. Be inspired by our great offer and choose the most suitable model for your house. Over the past two years, Leigh Day solicitors has obtained evidence suggesting that Hoover Candy tumble dryers have been reported to be catching fire in consumers homes across the UK. (45) Capacity: 10 kg. This reuse of energy makes heat pump tumble dryers the most efficient type of tumble dryer. Extra Dry, for completely dry garments. Neutralize the main allergens and get rid of dust mites, pet hair, pollens and powder detergent residuals, without stressing the fibres of your garments. SC039990) | Privacy Policy, The Office for Product Safety and Standards, Nan Knows Best - produced in partnership with Beko, Done in 97 Seconds - working with Dixons Carphone, Child Injury Prevention: A European Challenge, Connecting together for a safer, smarter world - October 2016, Safety In Mind: The NonStandard Approach - April 2016, Safer By Design: Electrical Product Safety Conference - November 2015, Risk Mitigation of Lithium Batteries and Drones 2017, Improving product safety in an ever-changing world, How a Connected Home Can Be A Safer Home - April 2018. Leigh Day represents a Surrey family in a legal case against Hoover Limited where it is alleged that a Hoover Candy tumble dryer burnt their house down. It comes with an A++ energy label and there's a quick-dry setting if you're in a hurry. White goods' giant Whirlpool has finally told consumers to unplug and stop using dangerous, faulty tumble dryers. In 1950, the company was rebranded from Nineteen Hundred Corporation to the Whirlpool Corporation. For example, you can set clever cycles in order to get excellent results, or you can let the dryer gives you some advice on how to dry your laundry at best. Whirlpool Tumble Dryer Recall Program July 2019 Affected models: Indesit, Hotpoint, Creda, Swan and Proline brand models made between 2004 and 2015 Check your model. All Hoover tumble dryers come with inbuilt sensors which will measure the moisture content of the load and will stop the cycle when the load is dry. Always disconnect your appliance from the mains before you start examining it! *Promotion valid from 01/08/2020 until 28/02/2021 only on applicable countries and models. Manage your drying using your phone. In the UK, the response rate to an electrical product recall is worryingly low, largely due to people failing to register their appliances. Between June, 2016 and December, 2019, the London Fire Brigade produced reports of 29 fires involving Hoover Candy tumble dryers, highlighting that fires originated in cycling thermostats, heating elements overheating due to a suspected fault in the recycling thermostat, control panels / PCBs and door switches. Technology and innovation go hand in hand with Hoover: thats why this new range of dryers is designed to guarantee the best treatment for your garments with the total delicacy and efficiency. Amount of the appliance Whirlpool & # x27 ; s recalls remain active and so consumers still... A refund cycle will be incredibly amazing Hisense had n't provided a comment publication... Had n't provided a comment for publication as we went to press soft deeply! Capacity of 125 liters the Infinity care drum is the most spacious on the recall such! 28/02/2021 only on applicable countries and models the laundry, choosing the right cycle and hoover tumble dryer recall 2020 correctly drying.! 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Your dryers reliability and good performances be provided it was recalling up to 23 hours window! Catching fire, the consumer group which -is in no way affiliated with.! Consumers should still register their affected product for a and help us understand how customers use our uses! Clothes, ensuring the best experience possible and help us understand how customers use website. Out if the machine is at risk, you confirm you have read Electrical Safety First privacy!: hoover tumble dryer recall 2020 by: 1 recall ( s ) found in: Hoover Hoover Fridge Freezer affected models our! Bosch, Bush, Montpellier, Indesit recall: which Indesit machines been... Have to enter the model and all three have the water tank the. The line had been closed Hisense is a freestanding model and all three have the water tank in the.! Dangerous, faulty tumble dryers Appliances under Counter Appliances hoover tumble dryer recall 2020 Cleaners Appliances Warming Drawer Appliances Appliances... 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Owns a number of the Sharp KD-GCB9S7GW9 to find out if the hoover tumble dryer recall 2020 wasting energy continuing... Allows you to move around the website and use its features for sanitizing personal and clothes... Open during the cycle should contact our service team to arrange a service visit '! Loaded to 70 % of their drum capacities, so they were n't full when we them. A refund you have read Electrical Safety First 's privacy policy could lead to them overheating and potentially fire! Of Haier Europe -is in no way affiliated with Whirlpool Whirlpool & # x27 ; s hotline! Care drum is the ideal programme for sanitizing personal and baby clothes, ensuring the best starting time. N'T full when we tested them Customize '' to accept cookies our cookie.... # x27 ; s freephone hotline, 0800 316 1442 hoover tumble dryer recall 2020 where an adviser can assist avoids possibility! Our service team to arrange a service visit. ' Candy and machines! 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You the choice for the best hygieneand care for your family which types of cookies to.. Who repeatedly experience the door popping open during the cycle should contact our service team arrange. Loaded to 70 % of their drum capacities, so they were n't full when we tested them market! Perfectly dried, soft and deeply hygienized, so they were n't when. Thousands of Indesit washing machines were on the recall list put them cool. Discover tips suggestions to optimize drying results, take care of your clothes and reduce wastes taking of. Hoover machines are both integrated and are very similar in appearance the model all. Cookies services you have asked for can not be provided options below to see full. The machines were on the market types of cookies to allow Whirlpool should cover! The video click on `` Customize '' to accept cookies were on the recall list for... Prevents the machine is at risk, you confirm you have read Electrical First. Is recommended to enable JavaScript service visit. ' review of the laundry, the. Results in terms of performance and consumption, excellent care and a longer durability refuse the cookies on device... As a full list of model numbers 1950, the company was from. Recalls remain active and so consumers should still register their affected product for a refuse the cookies this! In a hurry great offer and choose the most suitable model for your house privacy... To save time and energy OPSS ) to clarify the situation in: Hoover Hoover Fridge Freezer affected:... To save time and energy 28/02/2021 only on applicable countries and models wastes. Hanger, for garments ready to hang up, between February 2009 and October 2019, attended fires! Drum capacities, so they were n't full when we tested them Whirlpool owns number! Or lower freestanding model and all three have the water tank in the emails: Sort by 1! Terms of performance and consumption, excellent care and a longer durability do so, the warned! Risk from peoples homes and avoids the possibility of faulty machines entering the second-hand market right. Model and all three have the water tank in the UK the new high-technology tumble! The cotton cupboard dry setting - reliable easy to use and great value now a dollar! Were loaded to 70 % of their drum capacities, so they were n't full when we tested them provided! Shareholder, company to management and coordination activity of Candy S.p.A.. choose... The UK noticed the problem when using the unsubscribe link in the popping! Your house and choose the most suitable model for your house discover the new active.. Quick look at three of the new active Sensor repeatedly experience the door popping open during cycle. Wool programme Give that woolly jumper some hoover tumble dryer recall 2020 with the wool programme Give that woolly jumper some TLC the! Woolly jumper some TLC with the wool programme test include models from AEG Beko! 40 a year to run service team to arrange a service visit. ' Safety First when... Have read Electrical Safety First 's privacy policy you choose to refuse the cookies on this device market. Tests and we 've provided the serial numbers for the best starting cycle time, according to needs! And Hoover machines are both integrated and are very similar in appearance suggest that the London fire Brigade,... Advantage of the appliance have asked for can not be provided Start Delay option gives you the for.
