Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). Brakes: Mechanical disc, front and rear. Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative. Home delivery of freight orders is an additional $50 per order, not per item. Next contact your bank. Replacement frame may be from X-Treme scratch & dent stock. Clear All. Unpack your bike box and if you have any missing parts or damaged parts email our Customer Care Team with photographs and your findings: info@electricbyke.com. Tires & Tubes are covered in this warranty! Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day). If the returned products are in original condition according to Clause,we will agree to refund the paid amount. Press Up or Down arrow to adjust the large flashing value to 60. Filter Clear All. Vivi 500W Folding Electric Bike, 50Miles Electric Commuter Bike Mountain Bicycle, 48V Removable Battery, 21 Speed E-Bike with Compacted Damping Tires, Dual Shock Absorbers for Women Adults Teens. Now $589.99. In the case where an entire E-Bike replacement may be required, the original E-bike may have to be shipped back to the NAKTO E-BIKEfacility for inspection and replacement (or repair) before a new bike is authorized to be sent out. Auto Hub Waterproof Bike Body Cover for TVS Jupiter - Navy. Charger not included. Defective items will be replaced at no cost with proof of the damages and purchase. Package the disassembled item(s) securely in original product packaging, whenever possible. If your Defiant bike is not reaching 20 mph, then please check the power restraint and speed limit settings. Original receipt of purchase required. The policy below is our default policy, however, please check the Warranty policy tab that appears on each products page (scroll down to the supplier who makes the bike you are purchasing for the policy applicable to your particular product). Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Serviceby email at, Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at. For parts shipments, please contact Customer Care for a quote. Do not assemble your bicycle until you hear back from us regarding any missing or damaged parts. We will require pictures of the damaged parts in order to make replacements. If you would like to insure your bike for a greater amount, please contact us atinfo@wildsyde.com. Exchanges We only replace items if they are defective or damaged. 5.0 5.0. quality. Enter for a chance to win a $500 JUPITER Gift Card. Please reach out to us if you need more support. Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. Proper Care for Jupiter Bike Lithium-Ion Batteries, How to Adjust or Tighten Your Brake Cables. Report damage claims within 15 days of delivery to a Wildsyde customer service representative via email. Tickets are answered in the order received. Jupiter Bike Spare Battery For Defiant Jupiter $399.95 Jupiter Bike Discovery X5 Front And Rear Fender Mudguards Jupiter $24.95 Jupiter Bike Discovery Spare Power Charger, 110v 220v Jupiter $59.95 Jupiter Bike Defiant Fender Mudguard Set Jupiter $49.95 Jupiter Bike LED Extra Bright Rechargeable USB Headlight (900 Lumens) Jupiter $16.95 Two (2) Months from the date of purchase on the batteries. With a concealed battery and hydroformed aluminum frame, riders and . The Revolve Electric warranty only covers electric bikes and frames that are purchased from and assembled by distributors or retailers licensed by Revolve. Colour: black: Technology: Li-ion - no memory effect: Capacity: 8800 mAh: Voltage: 36 V: Nominal energy: 316.8 Wh: Content of delivery: 1x battery: Compatible with the following . Contact Jupiter Bike Tech Support at 813-609-2453 opt. PLEASE DO CHARGE YOUR BATTERY EVERY MONTH. As the buyer, it is your responsibility to find out that information before you order. . The battery will be repaired or replaced free of charge. This is most commonly caused by the motor wire accidentally coming unplugged. TO RETURN YOUR ONLINE PURCHASE BY MAIL:Pack your return in the original shipping package, if possible. The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear. Motorized bicycles perfect for city travel. $80.00 Extra Cost =If unit is shipped by freight to business address without loading dock and requires a lift-gate for delivery in NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Don't screen your calls until your item has been delivered. All return requests must occur by email within 15 days of delivery of the bike, please call or email Wildsyde for a Return Authorization Ph: 970 949 3261 or info@wildsyde.com. Element Pro Electric Scooter Charger . As the buyer, it is your responsibility to find out that information before you order. If the returned products are not in original condition according to Clause, we will refuse a refund. (Contact customer support for a RMA form). How to Adjust or Tighten Your Brake Cables Defective merchandise: Customer should send videos or photos of the defective item to Bikonit service care center for confirmation; Shipping damaged item: A photo of the packaging material used inside box (e.g. We are happy to help arrange a shipping label and deduct the cost of shipping from the final refund. Replacing batteries is easy and usually takes no tools. Due to the large size, it may not be possible to be placed at your door. Non-consumables: 6 months from the day of purchase. Jupiter Care is available for purchase within the first 45 days of owning your Jupiter Bike. For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS. Consumables: the warranty does not cover wearing of the consumables, such as grips (cover), Tire, inner tube, brake pad, brake disc, brake wires, shift wires, crank, chain, wheel, and spokes. Once the returned item is received, a gift certificate will be mailed to you. Battery for Tvs Jupiter Bike; Tata Green Velocity. Note to international customers: You are responsible for any and all duties or taxes that may apply. Remove the caliper from the frame of the bike by removing the 2 screws that are holding the caliper onto the frame. If your item is on backorder or unavailable, we will reach out to you via email or phone. A RMA (Return Merchandise Authorization) request should be submitted to Bikonit by the customer who will then receive an RMA number. The bike must be returned to us in perfect condition, unused other than a reasonable test ride of <10 miles, free from dust, dirt and scratches, worn tires and damaged components etc. Always follow care and preventive maintenance procedures. 7-speed gear shifting for the ride control every cyclist craves. Refund or Replacement within 30 days of receipt . Front Wheel Containing Lithium Battery - JupiterBike Dlx Front Wheel Containing Battery (0 reviews) Discontinued Description Replacement front wheel and battery. Headlights working well.Battery changed once only. Sell On BatteryBhai. If you wish to ship to Alaska, Hawaii, or Canada give us a call or contact info@electricbyke.com via email. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. 15% Re-stocking fee will apply to all new returned items. Is my Jupiter Electric Bike battery replaceable? Please note that we do not accept the return of the spare parts or accessories (except battery).Please request a Return and Exchange Authorization. Damage of paint or finish due to poor storage or extended period of use, or natural discoloring on metallic surface or plastic parts. Place the battery in your freezer for 24 hours. You are solely responsible for returning the item to Green Bike Electric Motion LLC at the mutually agreed upon return location determined when you process the return. We will not replace any part deemed to be damaged by the user. Replacement Parts Tires & Wheels Upgrades by Bike Models . Qty. All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Below is a link to each manufacturer warranty we carry. Freight damage claims are extremely time sensitive. If any battery should become faulty within the specified warranty period, we will replace that battery free of charge. It does not apply to misused or broken parts caused by the user or by any other event(s). We work with a large number of the best brands in the electric bicycle industry. For a small number of zip codes in some dense urban areas of New York City or for island areas within the continental 48 US states (the Florida keys for example) there may be a shipping surcharge. 4 on 3 reviews. The reimbursement will be processed as a refund towards the original form of payment. Charger not included. and in the original packaging. Olympicbreeze.com is committed to providing the best customer service in the industries we serve.. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. Installing the Front Wheel Battery for Generation 1 & 2 Jupiter Bikes - YouTube We show you how to replace and install a new front wheel battery on all generation 1 & 2 Jupiter Bikes. Your warranty will be void if any modifications are made to the original design of the bike. Electric Bike or Electric Scooter, Which is Right For You? It is available in 6 variants and 16 colours with top variant price starting from Rs. Warranty is for replacement parts only. Name: GM Address: NO.418,Tang Zhi Sha LuRoad, Xinjietown, Xiaoshandistrict,Hangzhou,China Phone:+86-13456856580 Emailaddress:info@eunorau-ebike.com Zipcode:311217 TheE-bikereturnaddress: Name: Amy Address:6585ArvilleStSTEA, LasVegas, NV89118,USA Phone:+17026015552 Email:info@eunorau-ebike.com, _____________________________________________________________. current price Now $589.99. WINTER SALE! Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) 2021 Jupiter Electric Bikes. There is often some processing time before a refund is posted. We will not take back a bicycle if you find your laws do not permit your child to ride it. If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.Always follow care and preventive maintenance procedures.Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.The warranty will be voided by any of the following circumstances: Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. You must provide us with a receipt indicating that the wheel has been trued. Cycling collision, accident or vehicle damage caused by careless parking, Abusive use thebicycle in off-road terrain, mud, snow, water, sand, gravel and water. Cancellation We accept order cancellation before the product is shipped or produced. If you have any problems, our warranty policy is as follows: Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship. Charger not included. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. The dispatcher will let you know what dates they have available. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred. You wanted it. Charge the battery as you normally would until the light on the charger turns green. Haze Electric Bike Battery. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. Repair/maintenance done without following the users manual, damage of product due to riding beyond the intended design, malfunction or damage due to riding beyond the intended design, or at a place where the electric bike is not supposed to be ridden, such as mountain trails or stairs. If there are fewer than 10 miles on the bike, a 15% restocking fee and processing fee will be charged at the same time. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Upon an approved return, the customer would be eligible for a 100% refund of the purchase price, and not subject to the 15% restocking fee. Original proof of purchase is required to establish proof of purchase and warranty effective date. This warranty only applies to the original owner of a NAKTO E-BIKE products. Proof of purchase is required for activation. Slacking or falling of chain or inappropriate functioning of shift under normal use. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. One (1) Year from the date of purchase, if any part or component of the bike is found uponexamination to be defective in material and/or workmanship, it will be replaced at BAM Power Bikes discretion. Any shipping damage during the ship-back may incur in a deduction from the total refund. If vehicle is used in competitions or racing. Malfunctions caused by failure to observe applicable regulations, such as overloading, riding with extra passengers or installing a child seat. If the item was marked as a gift when purchased and shipped directly to you, youll receive a gift credit for the value of your return. The large flashing number needs to be set to 20. Original Batteries are warranted to be free from defects in material or workmanship for a period of18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as perthis schedule. Your initial posting puts you in line for the next technician to assist you. Yes. 4 if you have questions or problems with this procedure. Revolve is not responsible or obligated to make any compensation for damage to the product or injury due to poor assembly. To avoid a delay in receiving your order from customs, consider the following: Provide us with a phone number where you can be reached by customs when your item arrives. It is the customers responsibility to know the legality of the item ordered in their country. Honda Activa . If youve done all of this and you still have not received your refund yet, please contact us at ebikesbyrevolve@gmail.com. Apply. 36V 10Ah. We are not responsible for any delays in transit. Please note that this can take up to 24 hours. Please note: Additional fee may be charge d for shipping fees or replacement parts. Exchanges are accepted upon receipt of the original bike in perfect condition, professionally disassembled and in the original packaging, freight prepaid and fully insured. Discovery X5 Spare Battery - JupiterBike Discovery X5 Spare Battery (0 reviews) $214.95 Pay as low as $36/mo See if you're prequalified ADD TO CART Description Double your distance by picking up a spare battery! All transportation costs and shipping damage incurred while submitting unitsand/or parts for repair or replacement are the responsibility of the original purchaser. Your Jupiter Bike is water resistant, not waterproof. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. Refunds will only be issued to the original credit card that you use when placing your order. Here at Olympicbreeze.com, it is our responsibility to provide our customer with the best product warranties in the industry. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us atorders@electricbyke.com. Buy Jetson Scooters - Jupiter Kick Scooter (Blue) - Collapsible Portable Kids Push Scooter - Lightweight Folding Design with High Visibility RGB Light Up LEDs on Stem, Wheels, and Deck at Amazon. Speed And Endurance. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. View details. 5. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Shipping damage claims are time sensitive and cannot be delayed. Contact our customer service department for more information. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All replacement of batteries, motors and chargers require that the defective ones be returned to NAKTO E-bike. Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. ____________________________________________________. The battery is on when the power button is illuminated. Hold down Power and Up Arrow for 5 seconds to leave the power restraint setting. With both front and rear drum brakes, TVS Jupiter . We also recommend that the shipment is ensured. A phone number is required by the freight company so a delivery appointment can be made. This warranty covers manufacturer defects and defaults only. Easy to swap batteries is one of the many advantages of owning a JupiterBike. As you are aware, consistent maintenance is critical to the bike performance.Above all, the optimality of repair and maintenance parts holds the key to it. We dont guarantee that we will receive your returned item. Warranty ClaimsThose parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Electric components: 6 months from the day of purchase, including instruments, controllers, motors and battery. Discovery Battery, Defiant Battery, Electric Bike Parts by Jupiter Bike - JupiterBike X5 Battery for $99 (regularly $214.95) Code: BATTERY99 GO FARTHER Double Your Distance. The one-year warranty on QuietKats lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage. $999.00. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. The warranty is currently only valid for first-hand owners at a licensed distributor or retailer. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. HIGH-PERFORMANCE, EXTENDED MILEAGE. There is often some processing time before a refund is posted. Electric Bike; Battery Pack; Accessories; Electric Bike Batteries. We do not cover defect or damaged parts from failure to follow instructions in owners manual, improper assembly, acts of God, misuse, neglect, improper storage, commercial use, alterations to the bikes original design or components, modifications with parts not sold by X-Treme, operator error resulting in accident, extreme or stunt riding, or improper maintenance & upkeep. Use promo code BATTERY99 to lock in" Address Post Box No. The warranty will be voided by any of the following circumstances: Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Warranty is valid only in Continental United States only. 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A child seat still have not received your refund yet, please not... Done all of this and you still have not received your refund yet, contact... Or finish due to the large flashing value to 60 or inappropriate functioning of under... A chance to win a $ 500 Jupiter Gift card assist you child to ride.! Specified warranty period, we recommend that you return items via UPS/FedEx or insured USPS assembled by distributors retailers... Or produced the delivery receipt and circle it back a bicycle if find. Pieces actually delivered on the delivery receipt and circle it not be returned additional fee may be charge d shipping... You still have not received your refund yet, please contact us ebikesbyrevolve... Rma ( return merchandise Authorization ) request should be submitted to Bikonit the. Please do not assemble your bicycle until you hear back from us regarding any or... Shipping from the final refund a concealed battery and hydroformed aluminum frame, riders.. 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