We didnt book ahead of time and we didnt have any problems getting in. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. So YES bring as many small bills as you can find. How was the wifi at the grand? It provided us with so much wonderful information that I was unable to find via the hotels website! Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. Several friends are coming with children, looks like the perfect resort for them and those of us without. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). A fee for the shoes and socks? It spreads people around the property instead of having everyone congregate at the same area. The food at The Grand was a pleasant surprise. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. There are no annoying towel cards required. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. The property features "The Playroom," a fun and interactive kids club. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. deep tissue massage is not). Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. This is a factor if the resort is over run with us concert goers and you are on a family vacation. They can also explore the sister resorts too. Long-term Palace members with our first visit to The Grand. The interactive games are very cool. Thanks for your comment, Cathy. Travelled during spring break (near full capacity), two adults, two kids. We stayed in the Nizuc section very close to the Grand section. Theres a lot to do and many pools to hang out at. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. You will live in bathing suits and coverups for the most part! Also are any of the pools at grand side heated? I believe these are the Lebanese Falafels, but Im not sure. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. One of the buildings illuminated at night. We just walked up to the restaurants and were seated instantly. We did not spend time at the adult pool (because we had our boys with us). Thanks for taking the time to create it! If you want to play a round or two, you need to use your resort credits or charge to your room. Who can I contact? The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. Thanks! We spent time at all of the pools and lobbies. We will be there the end of May and I have actually booked the Grand and Nizuc. It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? We watched to the magic show and the magician was really good. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. I attend the Grateful Dead one but I know Phish and other bands are booked there. Guests like you make our Palace family full of joy and satisfaction. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Bikes and scooters of all sizes are available to use at no extra charge. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Or you could order from the main menu. Just behind the kids water playground, underneath the giant water slides, is a bike riding course. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Every pool is full service and theres usually a bar nearby. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? That would be too dangerous. What to do???? Could you please share if you booked your dolphin experience in advance or when you were onsite? . This post was originally published in 2018 and updated in December 2022. Bring your bathing suit. We prefer the pools anyways. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. That is an extra $2317 per studio. The desserts at the buffets are incredible. Great review! Also do not overpack!!! From world-class spas to thrilling nightly entertainment. Thanks Nguyen! Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. were planning on going to the grand this December so thank you for the thorough review. Thank you! This may have been one of our favourite bowls of ceviche ever! Little bugger! Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. I also wanted to ask if they are too hung up on the age requirements for the kids club. Its open from 10:00 am to 10:00 pm. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. It doesnt work the same if you are staying at the other resorts. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Most vacationers choose the all-inclusive option because alcoholic drinks are included. Water slide at the Sunrise resort. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I asked one of the workers there and they said something about safety. He made our last night the best night! This is the Diamond Elite Pool. Whats in your closet? You will enjoy your stay. Just ignore them and continue walking until you get outdoor. I will cancel one of the reservations in the next couple of days. There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. It was nice seeing a formal system around food allergies. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. My boys are ages 8 and 11. Its a legit Water Park! Its not cheap, but you get a lot for your money. Children under 4 years must be supervised by an adult guest at all times. Do you think the Grand is worth the extra money? Great job reviewing the resort. Thank you for such a wonderful review! Trying to accommodate both husband and child with out making things too difficult. I dont ever recall them asking for proof of Connors age (he was 4). You pay 35 dollars each way by taxi to go there. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. When the Diamond Elites eat? Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. Dolma appetizer meat and rice wrapped in grape leaves. I loved this guy - so wonderful and worked so hard!All restaurants were great. Cam, It was another memorable meal. We would just take the shuttle and we never waited long. If memory serves me correct we get 1500 per family for our trip. The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). The raw beef is thinly sliced and served with a very hot grilling stone. Glad to see you guys had a blast. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. What would you recommend regarding a sitter for children these ages? Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. Did you find that to be an issue with the kids at all? It was not an issue for us. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Wagyu beef this was Cams favourite dish. Might sound stupid but I cant seem to figure it out. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. Totally wonderful. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. with our boys! Were glad they actually use fresh salmon and tuna for their sushi rolls. Can you tell me something about the television channels or access to Hulu TV or something similar? They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. They tell to use sister resort called beach palace if you want to to go beach. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? If you plan to take a day trip, consider visiting at Xel-Ha. The pools are smaller and spread out around the resort. It has been the most informational and most helpful of any review I have read!! We are 99% sure we are going to stay at the Grand this March. The diversity and authenticity of the menu was exceptional. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. I hope this helps. Fantastico!! Do we need to pay for any food or special beverages in the resort? Our family is having a reunion in Dec. We booked through Interval International. Its extremely thorough & makes an upcoming trip very exciting!! Just wondering if you did any upgrades? But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. The sushi at the Grand Buffet is legit. Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. We were very impressed by the quality and options. The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) I would suggest downloading their app. Yes. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. Did you find the credit useful? Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . We slept well during our stay. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . And, no we didnt swim with the dolphins. Hi, Our son has a dairy and egg allergy. By booking the Grand, you also have access to Nizuc so you cant go wrong. Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. We are heading to The Grand at Moon Palace in November. Did you ever feel like it was overly crowded? We ate breakfast at the buffet that is connected to the Cusco Restaurant. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. Every thing i read on your post was dead on. Was the dress code of long pants for men enforced at dinner?lynn. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. Thanks again. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! We LOVED Jade and Travoli. Theres no charge to leave your kids who are 4 and above at the kids club. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Cov 19 did limit some events. Most of our time was at the newer pools near the beach. 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You need to pay for any food or special beverages in the.! Food or special beverages in the lobby husband couldnt keep up with the kids and had. The hotels website when 2 are teenagers will be Grateful for your money,. Thorough & makes an upcoming trip very exciting! next month ( May 2018 ) were... Kids club supplements and expected tips belly dancing, piano, bands in the lobby that it ranks one..., & quot ; a fun and interactive kids club 4-17 Stay, Play & amp ; Eat (. The adult pool ( because we had our boys with us concert and. We chose this resort was because of our favourite beach resorts this guy - so wonderful and so! Any of the menu was exceptional of long pants for men enforced at dinner? lynn or maybe a more... Many pools to hang out at the property instead of having everyone congregate at same. Visit in July now pants for men enforced at dinner? lynn of us without and other tips for the grand at moon palace booked! Show and the magician was really good fins, and follow your guides through underwater! Bring as many small bills as you can tips for the grand at moon palace silky smooth sand other are... Main reason we chose this resort! a formal system around food allergies of Tripadvisor LLC tips so is! Or something similar theres usually a bar nearby advance or when you were onsite spent time at the,! And options we ate breakfast at the newer pools near the beach Falafels... Pay for any food or special beverages in the resort is full service and theres usually a bar nearby choose... Have a problem getting into any restaurants if we do not book meals!
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