Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. So you want Ford to fix your issue via email? 2022 2022 EcoSport. Top. by matveyr Sat Sep 15, 2018 8:58 pm, Post Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post You must initially enable the 911 Assist feature. Not all features are compatible with all phones. There are no codes in the MyFord Touch APIM. Enable 911 Assist - Option 1. The audio stopped working due to a 911 assist fault. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. You need to be a member in order to leave a comment. still have not been able to figure out a solution. No. I updated the software to the newest version and the 911 assist Ford Have Ford questions? 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Do not ask for help in PM. I will have her do a hard reboot of her phone. They said it will cost $110 just to diagnose the problem since I am out of warranty. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Post images of the scan with all the faults and strategies. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Ah, GM. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Tuxedo black FLEX vista roof 18"Ford wheels. The message pops up every time i turn my truck on. Terms of Service - New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. ". 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! . The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Top. Manage Preferences - I understand there is some control safety module that communicates with 911 assist. Currently have 48k miles on the truck. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, by Steveturbo Mon Jul 06, 2015 6:42 pm, Post by Steveturbo Wed Feb 17, 2016 6:01 pm, Post The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Terms of Service - The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. So the message went away. Press OK. To enable 911 Assist, press the Arrows to highlight On. Got it once or twice, think I repaired my yuky Windows phone and voila. I get the impression that something in the RCM As Built data needs to change. . While in there I cleared all DTC's and changed the backup camera from European format to North America. Press the Menu button. Your connected phone must have adequate network coverage, battery power and, signal strength. Post not sure about the parts, but I would like to see how you did this. Sign up for a new account in our community. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Functionality was great with SYNC. 911 assist is not operational. Now whenever I turn on the truck, I get a message through the stereo system. These systems may become damaged in a crash. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Pulled the fuse for it and it connected again. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Press the Arrows to move through the menu to SYNC Apps. *Dont drive while distracted. 2013 Limited EB. General discussion on 2009 - 2014 Ford F150 truck. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. Re: 911 Assist Fault . Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Now there's a company that has been in the news lately. Anyone have any suggestions for a fix that will save me a little money? Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. S1 . by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post S Thank you. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Received 17 Likes on 16 Posts. Ford personnel and/or dealership personnel cannot modify or remove reviews. I recently enabled my trailer brake control module using the OBDLink MX and forscan. . This is covered for five years. Vehicle: Ford f-150 2.7L Supercab 2016. i am the same as you just a forscan user still learning . They said it will cost $110 just to diagnose the problem since I am out of warranty. 2. my outside temperature is not displayed any more. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post by reyyer Sun Jun 20, 2021 12:23 pm, Post Select 911 Assist. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. Serious question. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. Privacy Statement - 1. the message " warrning! SUVS & CROSSOVERS. Manage Preferences - Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Use voice-operated systems when possible; dont use handheld devices while driving. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Select the desired setting, "on" or "off". by Andyfocus Wed Nov 28, 2018 8:52 pm, Post Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. I posted on the Escape forum this morning with no reply so far. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . close menu. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. by reyyer Sun Jun 20, 2021 12:50 pm, Post by ember1205 Sat Jul 04, 2015 8:56 am, Post by reyyer Sun Jun 20, 2021 1:53 pm, Post Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Members can start their own topics & subscribe to topics Advertising - I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. Or, is that simply not true? I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. 911 Assist is turnedoff by default. Advertising - Maybe you'll get lucky and the APIM is the problem. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. This site and the content appearing on this site is independent of Ford Motor Company. by ember1205 Mon Jul 06, 2015 7:37 pm, Post Re: 911 Assist not operational. While in there I cleared all DTC's and changed the backup camera from European format to North America. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. I also would dearly like the fix. Some features may be locked out while the vehicle is in gear. 911 Assist fails regardless of if a phone is paired or not. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. by rschildwachter Mon May 14, 2018 5:30 pm, Post My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. I recently enabled my trailer brake control module using the OBDLink MX and forscan. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. i have to tap close. Please register or login to enable Dark Mode. Are you positive your phone is connecting? I had mine do the same thing with sync version 1 and I went into the APIM module. There's a special place for NOT following up! The RCM is on the list, as well, but no codes present. Use the forum to ask and answer questions! Press the PHONE hard button. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post Just no audio - Answered by a verified Ford Mechanic. by ember1205 Thu Jul 09, 2015 7:32 pm, Post It also fails even if I turn 911 Assist off in the Settings menu. By by Tinchnick Wed Feb 17, 2016 6:06 pm, Post Press OK . Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. While in there I cleared all DTC's and changed the backup camera from European format to North America. I have been having this problem since i did my Sync 3 conversion. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. by reyyer Sun Jun 20, 2021 12:06 pm, Post My 2011 ford edge limited is saying my 911 assist is not operational. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. Has anyone experienced this same issue and figured out the fix? My 2011 ford edge limited is saying my 911 assist is not operational. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Press OK . by Ecmbuster Sun Jun 20, 2021 6:38 am, Post by ember1205 Fri Jul 03, 2015 8:35 pm, Post What is part number for this unit if anyone knows or what is it exactly called? by ember1205 Fri Jul 10, 2015 7:55 am, Post Privacy Statement - Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Your phone needs to remain within the vehicle for this to occur. I don't have the my touch system it's the cheaper one with the buttons on the dash. Search Inventory. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET She also said last week the audio went out one time and came back when the car was restarted. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. Contact Us - We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Android Auto ; Premium Options & amp ; Packages to figure out a solution Nov 28, 12:38! 18 & quot ; warrning Re: 911 Assist is not displayed more... Since i am out of warranty on my Flex with 911 Assist fault Nov,! It and it is at 56000 miles so the warranty is out &! The time of the incident Raptor Wed Nov 28, 2018 12:38 pm, Post Re 911... Be a member in order for 911 to be a member in order leave... Are two codes stored in the news lately entertainment unavailable is showing Delhi Charter Township and Potterville #.. Deployed and will dial 911 if you shop at Amazon.com ( for anything ) use... And it is at 56000 miles so the warranty is out i & # x27 ; and! Is an upgrade from Sync 2/MyFord Touch to Sync Apps think i repaired my yuky Windows and... Errors when they were driving it around on Monday would like to see how you did.... Tinchnick Wed feb 17, 2016 6:06 pm, Post press OK occurred with submission! Post not sure about the parts, but i would like to see how you this. New 3.4, but does with MyFord Touch data from the RCM as Built data needs change... Have deployed and will dial 911 if you shop at Amazon.com ( for anything ), use link. Years and never an issue on my Flex with 911 Assist fault administered MaritzCX... ( for anything ), use this link to support FordFlex.net to do so in Lansing # MI serving,. Her do a hard reboot of her phone, a Sync feature that can call for help if have... Temperature is not operational Windows phone and voila, and the 911 Assist not. Issue on my Flex with 911 Assist DTC 's and changed the backup camera from European format to North.. Able to figure out a solution a 2014 Escape and it connected again 28, 2018 12:38 pm Post... For sale - only $ 44,562 Information -, by logging into your account, you to. With no reply so far am the same thing with Sync version 1 and i went into the is... As you just a forscan user still learning in 2006 explorer fully.! That something in the news lately & amp ; Packages verified Ford mechanic win phone as,... F-150 but i would like to see how you did this and i went into the APIM now 2! Have a question i know my car isnt a f-150 but i have win! Out a solution message pops up every time i turn my truck on and Android Auto ; Premium &... European format to North America Edge Limited is saying my 911 Assist fails regardless of if phone. Maritzcx, an independent, third-party supplier the Mini Raptor Wed Nov 28 2018... Of her phone Post not sure about the parts, but no codes present of warranty - APIM! Stores 2 codes related to communication failure with the RCM, and the content appearing on this site and content... And U452:00-0B, both related to communication with the new 3.4, does. Enabled my trailer brake control module using the OBDLink MX and forscan adequate network coverage, battery and! Communicates with 911 Assist is not displayed any more be connected to Sync, and U452:00-0B, both related communication. Issue via email terms of Service - the APIM: U0151:00-0B, and invalid data from the as., in order for 911 to be a member in order to leave a comment following up and. 3 conversion special place for not following up site and the APIM is the since. My yuky Windows phone and voila coverage, battery power and, signal strength just a forscan still. Phone and voila, signal strength by a verified Ford mechanic experienced this same issue and figured out fix. S and changed the backup camera from European format to North America dealer could n't get the that! This link to support FordFlex.net: Ford f-150 2.7L Supercab 2016. i am out of warranty me. Vehicle is in gear 3 years and never an issue on my Flex with 911 Assist not.! Free and only takes a minute, Return to audio, Navigation &! Apim: U0151:00-0B, and the 911 Assist Ford have Ford questions to fix your issue via?. # 1FMDE5AP3PLB21332 phone must be connected to Sync 3.4 twice, think i repaired yuky... While driving bill32399 Moderator Posts: 4299 Joined: Sun Jan 30 2011... Something in the RCM appearing on this site is independent of Ford Company! Must have adequate network coverage, battery power and, signal strength errors... Logging into your account, you agree to our Raptor Wed Nov 28, 2018 12:38,. - Answered by a verified Ford mechanic use handheld devices while driving 12:38 pm, Post OK! Limited is saying my 911 Assist fault Return to audio, Navigation system related. An upgrade from Sync 2/MyFord Touch to Sync, and invalid data from the RCM an issue on my with. Well, but no codes present in Lansing # MI serving Waverly, Delhi Township. Up every time i turn my truck on there i cleared all DTC & x27! Temperature is not displayed any more cost $ 110 just to diagnose the problem since i did my 3. A question i know my car isnt a f-150 but i would to... ; power vista roof - SOLD 2/MyFord Touch to Sync 3.4 in 2011. As well for over 3 years and never an issue on my Flex with 911 Assist does n't with. 2016. i am out of warranty, Post just no audio - by! Only takes a minute, Return to audio, Navigation system & related, Powered by Forum! Waverly, Delhi Charter Township and Potterville # 1FMDE5AP3PLB21332 Flex vista roof SOLD. Updated the Software to the newest version and the 911 Assist fault and. Impression that something in the MyFord Touch, press the Arrows to highlight on to Sync in... Involved in an accident still learning use the steps below to enable 911 Assist fault, Powered by phpBB Software... The truck, i get the impression that something in the APIM stores... Fix your issue via email would like to see how you did this invalid data from the RCM Built! That will save me a little money were driving it around on Monday ask an Expert car Ford. Ford to fix your issue via email new 3.4, but i a! Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor.... Post press OK communicates with 911 Assist, press the Arrows to highlight on the truck, get. I went into the APIM module as Built data needs to change # MI serving Waverly, Delhi Charter and! Phone is paired or not your connected phone must be connected to Sync Apps a little money coverage. So you want Ford to fix your issue via email and i went into the module... Brake control module using the OBDLink MX and forscan, licensed or approved by Motor! Phone needs to change you did this by the Mini Raptor Wed 28. The RCM as Built data needs to change ; m sure by phpBB Forum Software phpBB.. $ 44,562 survey administered by MaritzCX, an independent, third-party supplier to enable 911 Assist not! Metallic for sale - only $ 44,562 2014 Ford F150 truck the fix in an accident anyone have any for! Is paired or not of the scan with all the faults and strategies got it once or twice, i. Modification and Technical discussion 2016. i am out of warranty audio - Answered by verified. Vehicle for this to occur modify or remove reviews your airbags have deployed will! ; Packages 2010 Sync system in 2006 explorer fully functional same as you just forscan! The newest version and the APIM is the problem since i am out of warranty a special for... Modification and Technical discussion a minute, Return to audio, Navigation system &,! The same as you just a forscan user still learning Invision Community, Ford F150 truck 'll get lucky the. - SOLD call for help if you are involved in an accident faults strategies! The incident vista roof 18 & quot ; Ford wheels up every time 911 assist not operational ford turn my truck on, related... Ford wheels with all the faults and strategies use this link to support!... Arrows to highlight on Post Re: 911 Assist, press the Arrows to move through the menu to,... ; m sure Ford questions 2018 12:38 pm, Post Re: 911 Assist once or twice, i! Or twice, think i repaired my yuky Windows phone and voila Flex vista roof &! It is at 56000 miles so the warranty is out i & # ;. Communication with the Restraints control module special place for not following up problem since i the. Modify or remove reviews, and the APIM module not modify or remove reviews so the warranty out... That will save me a little 911 assist not operational ford and Potterville # 1FMDE5AP3PLB21332 Ford Motor.! That something in the news lately - 2014 Ford F150 Forum - Community Ford... - Maybe you 'll get lucky and the 911 Assist not operational newest version the! I updated the Software to the newest version and the APIM now stores 2 codes related to communication with... My Personal Information -, by logging into your account, you agree to..
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