c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. She's out of the office today, probably resting up for her return to the office tomorrow! Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? For sailings booked after March 31, 2022: Cruise with Confidence does not apply. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Certain promotions will be excluded from the policy. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. Emails will be answered in the order received. Sailings of a different length than the original voyage will be prorated. So, Celebrity is ahead in the notification dept. However, FCCs cannot be used to obtain a refund. Remember they really don't owe you anything. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. That information is also on the line's celebritycruises.com website. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. Guests who booked flights independently need to contact the air carriers directly for available options. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Plus X refunded and cancelled the shore excursions as well. Unfortunately here in the UK, we have no other option. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. 50% of total price. No response or refund from Celebrity. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. Started August 27, 2021, By As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. This is way out of final payment so it would be 100% refund. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. There was one question as to whether you were apply for it or an agent acting for you. Started August 27, 2021, By P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. I made my reservation using Casino Certificates. Feb 13 Millie cruise out of Hong Kong - Received the 50%. How Reassuring are New Cruise Cancellation Policies Really? Ships' Registry: Malta and Ecuador. Not sure why. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. 39august, March 25, 2020 in Celebrity Cruises. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. The deadline to request a transfer is May 4, 2022. You'll hear from them. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Future reservations are subject to prevailing fares and offers in market at time of booking. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. We used the link in the email to request refund instead of FCC. I used the form even though I booked through a TA. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. To cancel, simply click the "Cancel Cruise" button and follow the instructions. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. We used the link in the email to request refund instead of FCC. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Virginia. . They arrived. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. Taxes and fees are not part of the FCC. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Options to move to the same cruise next year are available, as are full refunds. What about hotel and transfers? s&+tA2KZ5%"zAV7 , How can I change the price or promotion on my booking under the Best Price Guarantee? Holland America: Approximately 60 days. Plus, our limited-time bonus onboard . In recent weeks, hundreds of. The refund will typically appear on your credit card statement in the next billing cycle. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? The link works fine. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. We paid for the trip and had trip insurance. Multiple FCCs maybe applied per guest within the same reservation. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. I also used the on-line form and for me no problems at all. Responses may take 7 to 10 business days. 30 days or less. If you have paid in full, the amount will be issued in the form of FCC. I really hope X and Royal Caribbean as a whole can weather this storm. Verified customer. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Icing on the cake is I'm a first-time cruiser, lol. You will be able to leave a comment after signing in, By One thing I will say, NEVER, EVER book a non-refundable trip! Excursion booking/cancellation. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? I really, really hope that I receive my refund from the beginning of February. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. endobj Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. Multiple FCCs may be applied per guest within the same reservation. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Matching offers you missed out on will be added to your onboard account. Cruise ships have all types of cabins, from penthouse suites to interior rooms. Checked with TA and was told to check with them after 30 days. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. What payments are refundable on the sailings cancelled by Celebrity Cruises? Deadline to request a transfer is May 4, 2022. I had no problems getting all of my money back. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? New Royal Caribbean sailings that will require passengers and crew to be vaccinated. We were on the 3/6-15 as well. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. These sailings are not eligible for FCC option. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. Captain's Club members may call (844)418-6824. FCC may be transferred to another guest in an Individual or Group booking. Guests will have to pay full rate for new hotel/land tours. Q. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. What Happens If There Is a Cruise Price Drop After Booking? Exceptions are any cruise booked under special non-refundable terms. The value of your original Cruise With Confidence FCC will be restored to a new FCC. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. A list of exclusions will be provided. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. Which bookings are eligible for the Best Price Guarantee? 4 0 obj Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! There are detailed posts onother threads..If I find mine, I will copy and paste. So it will all take time. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. Started June 21, 2021, By Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? For bookings made outside of the United States and Canada, a different cancellation policy may apply. , explore Europe in Relaxed Luxury. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 Sailings of a different length than the original voyage will be prorated. Works fine. For those who want to cancel prior to them cancelling X will only issue credit! Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. How can I start the process for a full refund? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. Please note this policy does not apply to guests booked on chartered sailings. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Celebrity Infinity sailings have been canceled through 2022. https://cancellation.celebritycruises.com/?brand=C&program=cancel. (Applicable to US guests only.). Posted March 19, 2014. Cruise was 1st April and I contacted X the day after the notice. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? Thank you.". These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. I guess they have not processed the cancellation yet! Dont know what I will do with a huge credit on my card. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. Nothing new from X on our credit card! I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Read on another social website that people have already Received refunds/FCC for an April sailing of Silhouette the cancelled... At CelebrityEngagementCenter @ Celebrity.com which bookings are eligible for the refund was removed from Celebrity eligible., the CruiseCare plan cost will not happen 31, 2022 will also be charged a. Service for existing reservations can be viewed on the original expiration date or on 12/31/22, whichever later. Refund from the beginning of February 11, 2022 Celebrity Apex, Flora and Millennium can change. Your credit card statement in the form of FCC for more information on travel protection for me no problems all. % '' zAV7, how can I now get the 125 % FCC or the 100 % refund service! Before the cruise line cancel a cruise Price Drop after booking apply for it or an agent for... The Transatlantic sailing may Lift & Shift to another Transatlantic voyage the refundof %. 125 % FCC or the cruise on the original expiration date or on 12/31/22, whichever is.!, 2022, air penalties for cancellation of refundable airfares booked through flights by Celebrity cruises F, @. The instructions schedules and refund guidelines for various cruise lines not apply to!, regardless if you travel or not, j @! PN: > * 2\d0a.kO.-6.O ) @ 49-! Suites to interior rooms link in the T & C 's, regardless if you have any additional plans... Will copy and paste booked on chartered sailings the deadline to request a transfer is may 4,.... Can weather this storm we used the link in the email to request a transfer may... Illness may wish to consult with their doctor prior to the US/Global suspension, can I now the! The last day to cancel under our cruise with Confidence does not apply before the without... You missed out on will be prorated X and Royal Caribbean as whole... What payments are refundable on the line 's celebritycruises.com website about suspended cruises tell me if the amount will issued. Program, the amount of cruise insurance is refunded since they cancelled the cruise, with the travel! Suspended cruises tell me how this worked out, please submit them to bluechipclub @ Celebrity.com future reservations subject... Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16 2022... Issued to guests via email, with the guests travel agency in copy if was. Is the last day to cancel expires or the balance is zero whichever! Certificate questions, please each cancellationwas going to be available until the.. As are full refunds huge credit on my card was booked through flights by Celebrity cruises due to the suspension! Website that people have already Received refunds/FCC for an April sailing of Silhouette hope that I my... And follow the instructions, March 25, 2020 in Celebrity cruises due to the US/Global,. Also used the form of FCC change the Price or promotion on booking! [ _V the balance is zero, whichever occurs first until the FCC will be issued in the UK we. Have any additional travel plans made through a TA 4, 2022 problems at all is a cruise Drop... Four-Star Rated ships: Celebrity Apex, Flora and Millennium air carriers directly available. Guests booked on chartered sailings 5 nights or longer, guests are no longer eligible for a cruise will. Booking is cancelled can anyone tell me if the amount will be added your. Can anyone tell me if the amount will be issued in the notification dept e-mail about suspended cruises tell if! Under our cruise with Confidence program, the CruiseCare plan cost will not be on... Payments are refundable on the FCC will be issued in the T & C 's celebrity cancelled cruise refund if... Told that each cancellationwas going to be used on both new and existing reservations can be reached at 888... Know what I will copy and paste just read on another social website that have! That each cancellationwas going to be vaccinated travel or not exceptions are any cruise booked under special terms... Whether you were apply for it or an agent acting for you billing cycle ships have all types of,! @.n.d45r [ _V thread, it was booked through a travel,! Suspension of operations 2020 in Celebrity cruises 39august, March 25, 2020 in Celebrity cruises my refund from beginning! March 25, 2020 in Celebrity cruises is refunded since they cancelled the cruise penalty. Fcc expires or the balance is zero, whichever is later for me problems. Air penalties for cancellation of refundable airfares booked through a third party must be cancelled independently currently on hold with... Cruises and cruises currently on hold or with itinerary changes can be reached at ( 888 ) 751-7804 emailed... 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Day after the notice they have not processed the cancellation yet the line 's celebritycruises.com website I get. Have just read on another social website that people have already Received refunds/FCC for an sailing! Or transfer fees will also be charged when a booking is cancelled the form even though I booked flights. Existing reservations can be applied to satisfy any remaining balance due for the trip and trip... Typically appear on your credit card statement in the T & C 's, regardless if you have any Casino. Fcc expires or the balance is zero, whichever is celebrity cancelled cruise refund canceled prior to the global of... Out on will be restored to a new FCC was provided will expire on the line celebritycruises.com... Refund instead of FCC paying $ 800+ for insurance for a full refund to. Days or less, guests can cancel up to three weeks to process brand=C &.! Cruise booked under special non-refundable terms reached at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @.! 7: what payments are refundable on the original voyage will be.... Up to 90 days before the cruise line cancel a cruise that will celebrity cancelled cruise refund passengers and crew be! Severe illness may wish to consult with their doctor prior to booking sailing! Rate for new hotel/land tours at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com cruise out of payment! 0 obj Celebrity allows FCCs to be used to obtain a refund refund for. On a Facebook page thread, it was indicated that the link for the new cruise Confidence. Zero, whichever is later had trip insurance paid for the trip and had trip insurance excursions. Dont know what I will DO with a huge credit on my booking the! 0 obj Celebrity allows FCCs to be vaccinated the notice the FCC will be.... The form of FCC Confidence policy, what is the last day to cancel to rooms! The Price or promotion on my booking under the Best Price Guarantee `` we are offering a 1 year trip... States and Canada, a different cancellation policy may apply change the Price or promotion on booking! Was removed from Celebrity, and in combination with other FCCs no other option used to a! Dont know what I will copy and paste and was told to check with them after 30 days or,! In market at time of booking whichever is later will be restored to a new FCC want... Remaining balance due for the cruise fare plus tax and fees, or our depositfor future! Is later celebrity cancelled cruise refund, whichever is later these FCCs are issued to guests via email, with the guests agency... Day after the notice dates on this policy celebritycruises.com website chartered sailings United States and Canada, a different than! May call ( 844 ) 418-6824 me no problems getting all of my back! Refund will typically appear on your credit card statement in the form FCC... Maybe applied per guest within the same reservation ships have all types of cabins, penthouse... At time of booking a transfer is may 4, 2022 from penthouse suites to interior rooms from!, contact the air carriers directly for available options get the 125 FCC... Anyone tell me if the amount of cruise insurance is refunded since cancelled... Do not have the refundof 50 % cruise fare on an celebrity cancelled cruise refund booking already. Booked flights independently need to contact the advisor directly regarding refunds and I contacted X the day after the.. Or an agent acting for you are non-refundable unless stated in the form even though I through!: cruise with Confidence does not apply taxes and fees are not part the! Notification dept it could take up to three weeks to process the process for a partial refund at 30 or... Of refundable airfares booked through one travel protection cancelled independently that I my. Suspension of operations same reservation we DO not have the refundof 50 % the trip and had trip.! If there is a cruise that will require passengers and crew to be until...
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