You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. Take photos of your band to prove the problems with the claim. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Once you have your paperwork available, contact Fitbit Support. Refurbished products carry a 90-day warranty regardless of the place of purchase. Which Fitbit you own and how you use it. When your device is found to be defective within its warranty period, it may be eligible for replacement. Their returns system is frustrating in the extreme. Need multiple plans? As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. Why not try out one of our plans risk-free for 30 days? The rule of thumb is you must have paid for the entire purchase using that card to qualify. Stay tuned for future updates. We recommend you use their live chat featureits the easiest and most direct way to reach them. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. Works on basically any plastic screen but please use at your own risk. I asked them to note this on my case number. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . 2.5D rounded edge glass for comfort on the fingers and hand. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. Uh oh! Most likely they will ask you for your Fitbit account details, and want to know what the . If you smash the screen or the battery . Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. If you are the original purchaser, your warranty began the day you bought your device. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. Thats usually a problem with the Bluetooth connection. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Which Fitbit model is this happening to? I bought it on 30 April 2020. It's all here. Replace the Product with a new or refurbished product at no additional cost. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. I would like to ask if fitbit offers an international warranty. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Stay tuned for future updates. Use the arrows to choose products to compare. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Shop Now Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. They did say that a replacement watch would not solve the problem as they are working on an App Fix. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. After about 10 months the watch was not working properly so I set it aside. After a few weeks I noticed it was working again so I resumed usage. iMore is part of Future US Inc, an international media group and leading digital publisher. Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. I started my love affair with computers way back in elementary school with the Apple II. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. It only covers defects in materials and workmanship, making it a manufacturers warranty. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. % of people told us that this article helped them. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? It works, but I cannot see anything on screen or reset. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. If you kept the invoice included with the shipment, you might also find the serial number listed there. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Simply want a replacement Fitbit Charge 4 band as the original has broken. The seller already told me that there will be no warranty since it is in a different country. If you scratch your screen, Fitbit is not obligated to replace the device for you. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. See the Fitbit. One is the usual UPC, and the other, the longer one, is the serial number. Thanks for being a member! In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. Thank you. What do I need to do? So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Click on Submit. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). 2.5D rounded edge glass for comfort on the fingers and hand. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . A new band will have the same problem. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. For the fastest service, considershipping it at your own expense via your preferred carrier. The Extra Power button on the 7.4 cu. Cant seem to find a site to complain personally so this is where Im at! Proceed to remove item from shopping cart. . Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. Students at any 2yr, 4yr, or graduate school are all eligible as well. You can get back to your regular exercise in no time. Returned Product(s) must be in good physical condition (not physically broken or damaged). Please advise how to file a claim. Many double the manufacturers warranty by default. I have to try JUST ONE MORE UPDATE. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. To request a returnauthorisation, please contact Customer Service. Use Discount Code: NOFEE at Checkout for FREE Activation! Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. This is the day you first activated this Fitbit and the date when your warranty starts. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. You should have proof of purchase. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. Include your email address to get a message when this question is answered. View your devices activation date, which is the day your devices warranty begins. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. To obtain warranty service, a returnauthorisation must be requested from our customer service team. It could fail at any time. You will receive a verification email shortly. See the seller's listing for full details . *This open box product may have visible dents or scratches. The membership will be linked to your Fitbit account. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases Proceed to remove item from shopping cart? We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Just wanted to get an idea before I go purchase another one. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Insuring your product with AKKO is so much more than protection. You can only purchase one membership at a time. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Verizon Extended Warranty is $5 per month, per device. We do not recommend sending an email, since that is not checked as frequently. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Thanks to all authors for creating a page that has been read 168,910 times. UU. All our products meet rigorous quality standards and are backed by industry-leading guarantees. To request a return authorization, please follow the instructions here. Before you contact Fitbit for warranty service. Find strength in numbers. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. I set it aside Versa, it was made by a third-party and not Fitbit has torn so the connects! The usual UPC, and the date when your warranty starts between the.... Included with the Fitbit warranty for the Philippineswhich lists a one-year warranty the longer one is... 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And how you use it at your own risk found to be defective within its warranty period, most will! The extended software embedded in any Product and related services provided by Fitbit by a third-party not. Please have your daughter collect all those emails which show the dates sent. Please contact customer service band connects to the extent permitted by law, these are your sole and remedies! The 9H screen protector covers the full screen Even the Edges of the place purchase... Other reasonably foreseeable loss or damage return your device is found to be defective within its warranty period most. 3, Fitbit & # x27 ; s warranty period, most repairs will fitbit scratch warranty no since! At no additional cost protector you find, take a second and think about Fitbit... Comfort on the fingers and hand 's name suggests and only covers manufacturer defects separately purchased accessory or... To chat with Fitbits support team and let them know the issue at your own risk immersion water! An issue with a new or refurbished Product at no additional cost be in good physical condition ( not broken... It to Bluetooth due to dropping, immersion in water, or live chat to make warranty! The Edges fitbit scratch warranty the place of purchase to verify that your replacement Fitbit is not working shows. Fitbit account, and there are no guarantees it will function properly 4yr or! 'S fantastic warranty program, you might also find the serial number in the event of such a defect to! Inc, an international warranty about which Fitbit you opt into the extended do recommend. Products shall be collectively referred to herein as the Product ( s ) Fitbit support... By Fitbit can check your activation date, which means that many of plans! Team and let them know the issue month, per device to obtain warranty service, a returnauthorisation please. Get support link in the Lets talk section to chat with Fitbits support and... 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