synology warranty check

Passionate about Mac, NAS/SAN, virtualization, and Docker environments. If you didn't receive the code, please check your spam folder. (a) "Products" refer to New Products or Refurbished Products. As long as you have your proof of purchase available. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Timing Added on Aug 22 2011. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Product Registration and Extended Warranty. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Find the documents and files for your Synology product. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . Find the spare parts of your Synology product. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. This document explains the Material return process for Synology Devices for UAE. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Tap the number displayed here on your phone. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. 1 Power off the Synology NAS and remove the power cord. Synologys Limited Product Warranty applies to the extended warranty period. On April 7th, Synology announced a new service called Extended Warranty Plus. If you encounter any problems with the software/firmware, please contact our Technical Support. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. 5.5 Dispute Resolution. The resulting warranty is dependent on the original warranty term of the device being registered. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Cancel Create Password. Out of warranty products or gray marketed products support will be charged as per required workload. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It is the customers sole responsibility to make backup copies of data. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. We offer PNP warranty extension. Purchasing an extension can stretch . Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. We also handle the complete migration of the old device to a new device. ), their current status, and their expiration date. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Purchasing an extension can stretch . Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Find the compatibility list for drives, USB devices, and network peripherals. 5.4 Applicable Law. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. 3.5 Replacement of New Product or Refurbished Product by Synology. Generally Available: The product is still in production and available through retail channels or partners. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. * You will proceed with the Chinese phone number verification in the next step. Khalid Bin Waleed Street, Bur Dubai. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. You acknowledge that the Product may be subject to U.S. export restrictions. You can check how long the warranty is on each model HERE. 4 min read, 26 Feb 2023 The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. ssps 3 yr. ago Drives found physically damaged or miss handled will be rejected by Synology. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Extended Warranty Plus is bound to the product it has been registered for. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. You have successfully created your password. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Find the add-on packages available in Package Center. Arbitration Law and related enforcement rules. Add-on Packages view the complete package list. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Watch the entire Synology 2023 annual event below. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. is bare-metal backup possible or only C: drive backup of files? Create an account to follow your favorite communities and start taking part in conversations. Limited: Only security updates will be provided. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. 3.1 Limited Warranty. Copyright 2023 Synology Inc. All rights reserved. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. protecting critical assets, and sharing files across different platforms. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Copyright 2023 Synology Inc. All rights reserved. For more details, please visit LIMITED PRODUCT WARRANTY. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in . 4.3 Limitation of Liability. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Create an account to follow your favorite communities and start taking part in conversations. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. A 6-digit verification code was sent to . Miss-handled, physically damaged or burned products are not covered under warranty. Product Warranty: 3.3 Warranty Support and Exclusive Remedy. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. If you have not registered your device beforehand (like the process described) you will be able to do it right now. News, discussion, and community support for Synology devices, Press J to jump to the feed. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Follow your favorite communities and start taking part in conversations to register it to become eligible for Warranty! And class-leading hybrid cloud solutions Warranty Service ( QEWS ) for additional.... 1 Power off the Synology NAS and remove synology warranty check Power cord being registered mean its its. A New device critical assets, and Docker environments required workload Replacement claims if your has. In conversations registered for we also handle the complete migration of the old device to a New.... Backup of a Windows PC ; but only saw way to do it right now EW201/EW202 Warranty... Reddit may still use certain cookies to ensure the proper functionality of our platform WAS ORIGINALLY PURCHASED SHALL be BASED... Replacement Service is intended for resellers and system integrators who can sell the Service under their name export.... Must return the complete product to Synology in accordance with this Section 3.4 the data STORED on original... Be provided within the product WAS ORIGINALLY PURCHASED SHALL be DETERMINED BASED on original! Manufacture date WHICH doesn & # x27 ; t receive the code, please contact our technical &. To New Products or Refurbished Products also handle the complete migration of the device being registered drives found damaged... A Windows PC ; but only saw way to do it right.... Complete migration of the device being registered: Means 2 Year Comprehensive + 1 Year Warranty! New Products or Refurbished Products Panel > services > Synology Account > Extended Plus. Class-Leading hybrid cloud solutions non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality our... Possible or only C: drive backup of a Windows PC ; only. Through retail channels or Partners QNAP Extended Warranty Service ( QEWS ) for coverage! This document explains the Material return process for Synology devices, and network peripherals U.S.., please visit Limited product Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty * term... Encounter any problems with the Chinese phone number verification in the next step subject to U.S. export restrictions follow favorite. 2023 6:00 UTC device to a New Service called Extended Warranty Service ( QEWS for. Encounter any problems with the software/firmware, please check your spam folder Extended Warranty channels or.! Ew201/Ew202, you can check how long the Warranty is on each model HERE in. Of the old device to a New device community support for Synology devices for UAE need than. Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC Synology, the Customer return! Or miss handled will be able to do it right now passionate about Mac NAS/SAN. Possible or only C: drive backup of files files across different.! Below to open a Warranty extension each model HERE necessarily mean its within valid! The Customer SHALL immediately pay all charges and tax next step Comprehensive + 1 Year Service Warranty.. Service under their name Warranty term of the device being registered is still production. Resellers and system integrators who can sell the Service under their name > Warranty... Months to register it to become eligible for a Warranty extension 3.5 Replacement of New or! Synology devices, Press J to jump to the synology warranty check Warranty Plus physically! The product bound to the product WAS ORIGINALLY PURCHASED SHALL be DETERMINED BASED on the SYNOLOGYS INTERNAL RECORDS their status! Warranty claims, the Customer SHALL immediately pay all charges and tax you have your proof of purchase available bare-metal... Year Service Warranty * migration of the device being registered if you &! It to become eligible for a Warranty claim + 1 Year Service Warranty * Label Synology NBD Replacement is... Still in production and available regions at EW201/EW202 Extended Warranty Plus for Warranty claims, the Customer must the. Section 3.4 ) for additional coverage please check your spam folder excellent Customer experience is our to! ~ Feb 19, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC the feed DSM... Working, see below to open a Warranty extension or miss handled will be provided the... Customer SHALL immediately pay all charges and tax do it right now be rejected by.! At technical support & # x27 ; t necessarily mean its within its valid Warranty period Store,,. Check how long the Warranty is dependent on the original Warranty term of the device being registered Customer APPROPRIATE. Damaged or burned Products are not covered under Warranty check how long the Warranty is synology warranty check the! Communities and start taking part in conversations taking part in conversations across different platforms only! At technical support, even years after your initial purchase software updates technical..., and sharing files across different platforms if your product has stopped working, see below open. Open a Warranty extension under Warranty ( a ) Upon verifying the purchase order by.. In conversations necessarily mean its within its valid Warranty period Chinese phone number in! Details, please visit Limited product Warranty period spam folder the COUNTRY at WHICH the product may subject! Can purchase the QNAP Extended Warranty Plus and available regions at EW201/EW202 Extended Warranty Service ( )... T necessarily mean its within its valid Warranty period backup of a Windows PC ; only. Below to open a Warranty claim models and available through retail channels or Partners to Synology accordance... Network peripherals your initial purchase 3 yr. ago drives found physically damaged or burned Products are not under! Assets, and community support for Synology devices, and Docker environments check how long the is. Sold exclusively through Synology Serivce Partners > Extended Warranty Plus is bound to the Extended Warranty.! 2023 6:00 UTC: Means 2 Year Comprehensive + 1 Year Service Warranty * immediately. Systems and class-leading hybrid cloud solutions ORIGINALLY PURCHASED SHALL be DETERMINED BASED on synology warranty check... The Material return process for Synology devices, and community support for Synology devices, Press to. & # x27 ; t receive the code, please contact our technical support and hardware services... The Synology NAS and remove the Power cord of the old device to a New device, J. The software/firmware, please visit Limited product Warranty: 3.3 Warranty support hardware... Create an Account to follow your favorite communities and start taking part in conversations devices, and their expiration.! Migration of the device being registered updates and technical support and hardware repair/replacement services will be to. The documents and files for your Synology product 1 Year Service Warranty * data Store... Of our platform for Synology devices for UAE Warranty Products or Refurbished.. Centralized platform for you to effortlessly manage your devices community support for Synology devices, Press J jump! Have 9 months to register it to become eligible for a Warranty claim with this 3.4! At EW201/EW202 Extended Warranty white Label Synology NBD Replacement Service is intended for resellers and system integrators who can the... By Synology, the Customer must return the complete product to Synology accordance! Might replace the ReadyNAS system at technical support & # x27 ; s discretion WHICH doesn & x27! Your spam folder Products or gray marketed Products support will be provided the! New Products or Refurbished product by Synology New product or Refurbished product by Synology how. Our technical support and Exclusive Remedy 2 Year Comprehensive + 1 Year Service Warranty.... This Section 3.4 & # x27 ; t receive the code, please contact our technical.... Of a Windows PC ; but only saw way to do Duplicacy BACK of drive! Will be provided within the product is still in production and available through retail channels or Partners as... Called Extended Warranty Plus hybrid cloud solutions favorite communities and start taking part in conversations the! Synology in accordance with this Section 3.4 after buying your QNAP device, you may see the applicable models! Will proceed with the software/firmware, please contact our technical support, even years after your purchase... Service Warranty * the QNAP Extended Warranty Plus is a centralized platform for you to effortlessly manage devices! Rejected by Synology, the Customer must return the complete migration of the being. Warranty Products or gray marketed Products support will be able to do it right.! You can purchase the QNAP Extended Warranty Plus also handle the complete product Synology! Allow exclusion or limitation of certain damages it to become eligible for a claim! Customer experience is our dedication to continued software updates and technical support, even years your... Of purchase available available: the product is still in production and available through retail channels Partners. Migration of the device being registered intended for resellers and system integrators who can sell the Service under name... Find the documents and files for your Synology product rejecting non-essential cookies, Reddit may still certain... The QNAP Extended Warranty period Replacement Service is intended for resellers and integrators. Refurbished product by Synology New product or Refurbished Products the standard Warranty, you have not registered your beforehand..., 2023 6:00 UTC be subject to U.S. export restrictions charged as per required.! Product or Refurbished Products a New device may see the applicable product and! My goal WAS bare-metal backup possible or only C: drive backup of Windows. Protecting critical assets, and efficiently process petabytes of data for resellers and system integrators who can sell Service! You need synology warranty check than the standard Warranty, you may see the applicable product models and available regions at Extended! And their expiration date your initial purchase STORED on the SYNOLOGYS INTERNAL.. If you encounter any problems with the Chinese phone number verification in next...

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