ezcater customer service

Hi Bonnie, Feedback like yours is valuable to us and I am happy to hear that your ezCater experience from Slice Pizza & Brew was exceptional. It seemed like she was struggling to hold back tears, according to several former ezCater employees. About Us; Careers; Strategic Partnerships; Blog; Info. Hi Heather, Thank you so much for speaking to me on the phone today regarding your recent experience from Subway. ezCater customer service - GetHuman Gracie Prasanson, Vice President of Sales at Jason's Deli, told us, "Our average catering order serves 21 people. There were a few things I needed to confirm prior to the day of our event, and they were very responsive to the online chat option. With ezOrdering, partners get an online ordering experience purpose-built for catering to use on their own site. Cloudflare Ray ID: 7d2bd2c339e4cac1 They knew bad things were happening.. ~SherleteVoice of the Customer Team. Thanks again and keep doing what you are doing! Thank you very much for sharing your feedback, and I look forward to hearing about how your next order goes! real person. Im looking forward to providing you with a 5 star experience on the next order! Why is it important? Onboarding support View our full onboarding video library Learn how to navigate ezManage, create and send quotes, manage leads and customers, and view product updates. MO: ezCater receives a commission on all orders that are placed on our platform. No problem with choices or knowing what I was being charged. Click on the three dots within each section of the order to open up your order options. Verification can help ensure real people write reviews about real companies. Excited to hear about the next event! Hi International Initiative,I am so thrilled to hear that your recent order with us from Marathon Deli was a 5 star experience! The videoconference was led by her managers boss, and another executive. Our customers are busy business people and look for Caterers who will accept their submitted orders. We hope to hear from you! As business deteriorated in March, several outside advisers suggested that Mallett move quickly to eliminate jobs, she says. Call us and a real Catering Agent will answer. We also ensure all reviews are published without moderation. Prepare the order for pickup. Hi Amy,I am happy to hear that your recent order with us was worth of 5 stars! I had to ask them to remove it (which they did with no problem). Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. I will definitely recommend John Smiths and order from them in the future. After selecting the restaurant, it was only a matter of choosing the menu on-line and ezCater took care of the rest. Find and open the order in your ezManage app. A high star rating provides a high degree of confidence when placing an order. We feed people at work, and many workplaces emptied to keep their teams safe. We would love to gain some specific insight about your order. las molestias. FionaVoice of the Customer Team. If you continue to see this This could not have been easier. We had a great experience with ezCater. ~ Hannah H. Voice of the Customer Team. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. It combines the ezCater Marketplace with best-in-class online ordering and catering management software and reliable delivery solutions, and award-winning customer service. Email: partnersuccess@ezcater.com, Contact customers directly through the self-service order requests feature in ezManage. I am extremely disappointed to hear that your delivery from Moes Southwest Grill did not meet the mark. Unlike Doordash and Uber, office catering platforms focus on the needs and unique challenges that catering for an office meeting, board presentation, employee benefits event, or other office-related catered event presents. My delivery person was great as well. They looked burned. I would love to look into this further to see how I can help out. tray of sandwiches, build-your-own bowls, etc.) enva un correo electrnico a Thanks for choosing ezCater! I am so grateful for your time to allow me to make this right. 1. per informarci del problema. The fastest way to contact ezCater, the best ezCater phone number available and their other best contact information, with tools and instructions for skipping the wait and resolving your issue quickly, as well as tips for specific popular customer service issues and reviews, advice and experien. Please feel free to respond to the email request or you can reach us by calling or texting1-800-488-1803. I can't wait to hear about how your next order with us goes!~PatrickVoice of the Customer Team. The team at Burger21 was super friendly and thorough. They helped out when requested. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de We would love to gain some specific insight about what went well with your order. GO: Why are corporate catering orders so valuable to franchise restaurants? GO: When customers order from ezCater, who delivers the food? What is cancelation rate? You get an order notification by your choice of text message, email, and fax. Hi K Fuller,Thank you so much for sharing your amazing feedback about your first order with us and we would like to welcome you to ezCater. ~ Hannah H. Voice of the Customer Team. Customer service when I needed it, and without being transferred. They're cost-effective, and with rising food costs, restaurants may lean into grains due to high-profit margins. verdade. I was easy to find a lot of food options to meet the specific needs of my group. Caso continue recebendo esta mensagem, an. The addition of GOOD paper plates, napkins and eating utensils was a welcome surprise, Hi Carole, Thank you for your kind comments! Very satisfied customers, Hi Leslie, Its so wonderful to hear that you were satisfied with your prompt and polite delivery! Even when I got disconnected once, they texted and called me to make sure I had the information I needed. MO: We have over 100,000 restaurants on the ezCater platform, ranging from local and regional favorites to the largest chains. The transaction was so easy and my Subway order was perfect and on time. Restaurants are able to select which products and services best fit their needs and help fill any operational capacity constraints. Anyone can write a Trustpilot review. Excellent customer service. Mike O'Hanlon: ezCater is a leading technology platform purpose-built for food for work. We are sorry for the inconvenience. This year, we expect to see the following food trends: Menu variety; while classic meals like pizza and sandwiches will never go out of style, more diverse catering menus will surge in popularity. I can't wait to hear about how your next order with us goes!~PatrickVoice of the Customer Team. Si continas viendo este mensaje, You accept or reject the order (or request ezDispatch if available in your area) through the ezManage iOS app orezManage web. After the Zoom call, she was alone. Simple SMS-based mobile app to quickly update the delivery status. But no problems, the EZ site made the requested change easy to submit and R&R showed up at the newly requested time. 6. Hi Nitika, I am delighted to hear that you found our marketplace eZay to navigate and place your order from Subway. Watch our short video below to see how this new feature works. She has some savings and is not too worried about how soon she will find her next job. If customers accept the request, you will get notified within 24 hours. We vet all delivery partners and provide customer service support along the way to ensure timely and successful delivery, given the high-stakes nature of food for work. Saving the Day is the name of the game. ezCater is the world's largest online marketplace for business catering. Everything arrived exactly on time. Saving the Day is the name of the game. Thank you for taking a moment to share your ezCater experience with me, I look forward to hearing about your next order! As the restaurant industry continues to climb out of the deep Covid sinkhole over the last three years, it is essential to note that technology has played a big part in its recovery. We create buzz about why food for work is important and generate business catering demand with our robust marketing function. Schedule the date and time you want, and the food appears, with ezCater taking a 15 percent commission on every transaction. The food was delivered on time. In the rare event that a delivery is late or the wrong food is delivered, our customer service team will work with you to determine a solution that is fair to you and the customer. Our delivery was prompt and helpful. How does ezCater provide marketing support to its restaurant partners? Please dont ever hesitate to call or text one of our beyond helpful agents at1-800-488-1803, we are here and happy to help you right away! MO: The ezCater Catering Growth Platform is designed to help restaurants get incremental catering orders and manage their catering operations. ezCater is the only nationwide marketplace for business catering. Thank you for taking the time to share your feedback with me about your order and choosing ezCater for your event. Business catering solutions trusted by: You need food that works On time, as ordered Get food you can rely on for your meetings and events professionally prepared and delivered. 3. Si continas recibiendo este mensaje, infrmanos del problema Our beyond helpful agents are available 24/7 to provide guidance and I hope we can meet that mark next time around. Hi DJ,Easy really is the name of the game here at ezCater! Customer Service Agents are standing by. There was no one to hug, that day or since. enviando un correo electrnico a Workplace Catering Becomes The New Frontier For Third Party - Forbes ~ Hannah H. Voice of the Customer Team. How do Marketplace orders work? - ezCater Company: ezCater, Boston, MA Company Description: ezCater is the world's largest online marketplace for business catering.Our online ordering, on-time ratings and reviews, and award-winning customer service help businesspeople from organizations of all sizes and industries make meetings more successful and employees happier. I love that I could make changes and updates to my order up until the day before, since I was accommodating family who never seem to know until the last second what they are doing. We will see more of these user-specific platforms as time goes on. ezCater Careers and Employment | Indeed.com Our service blocks IP addresses from certain countries for security reasons. At that point I had not been charged, so I ordered in my chick fil a store and paid in full there, only to be charged again by ez cater the next day. We ordered food for 40 people last minute while we were visiting Cary, NC for a lacrosse tournament. I cant wait to hear about you next order with us at ezCater! Our 2022 Lunch Report found that free lunch is the second most preferred work perk outside of extra vacation days. Answered April 19, 2023 - Corporate Solutions, Customer Service Manager - Boston, MA. For order assistance, use the help button on the order details page within your ezManage app or web browser. Probably not but I will think twice about ordering from here again for party platters. Thank you for taking the time to share your feedback with me about your order and for choosing ezCater for your event. Pleasant experience when placed orders. ezCater | 16,311 followers on LinkedIn. I am very happy with the service! Need help? And our TrustPilot score proves it: weve remained high at 4.6. ezCater has a culture recipe, a set of ten ingredients, or values, by which we all operate at ezCater. Companies can ask for reviews via automatic invitations. message, contactez-nous l'adresse Mike, the delivery person from R&R, was absolutely fantastic. We look forward to providing support!Fiona Voice of Customer Team. Subway is another recent success story. The layoffs affected almost everyone at the company that Cohen interacted with daily, so it was a little bit comforting that it happened to so many other people," she says. Customer Management - ezCater Also, the food was delicious and you definitely get a good amount of food!! Our TrustPilot reviews prove our helpfulness. Your IP: In recent years, it had become one of Bostons fastest-growing companies. The only reason this experience is not 5 stars is because the quiches I ordered did not look very nice. Aydanos a proteger Glassdoor verificando que eres una persona real. It goes against our guidelines to offer incentives for reviews. The second layoff is the really bad one, she says, because everybody looks over their shoulder all the time, worrying about what will come next. Thank you for choosing ezCater!~ Hannah H. Voice of the Customer Team. After the driver left we realized that he left us only 1 fuel can warmer per food tray. Please help us protect Glassdoor by verifying that you're a Thank you again Rafael.FionaVoice of the Customer Team. What is star rating? Was very pleased with the service. At the core of it is Be Beyond Helpful and no one embodies it more than our customer service agents. The staff at John Smiths was incredibly friendly. View jobs ezCater Careers and Employment Work wellbeing Results based on 47 responses to Indeed's work wellbeing survey. Verification can help ensure real people write reviews about real companies. Caso continue recebendo esta mensagem, In today's tough labor market, this is hugely beneficial. The first was her own experience being laid off earlier in her career. Ci I only wish they would be more proactive. The company was hustling to get its network of caterers to shift to individually packaged meals, rather than family-style ones, so that it could effectively sell to the essential businesses such as factories and hospitals that were still operating. We make it easy to order food online for meetings. Used ezCater to purchase from Subway. Our online ordering, on-time ratings and reviews, and award-winning customer service help businesspeople from organizations of all sizes and industries make meetings more successful and employees happier. In the Online Food Ordering Service category. Having said that, I have absolutely no bones with your service. Thank you so much for trusting ezCater to see that this went off without a hitch. A business newsletter from Globe Columnist Larry Edelman covering the trends shaping business and the economy in Boston and beyond. Print the order for your kitchen team. message, please email If you'd like to provide any additional details, please feel free to reach out to us anytime at support@ezcater.com. She recommended they take any personal photos or files off of their company laptops. You can also use the ezManage app for iPhone and iPad to get push notifications. verdade. That was a lame answer and inexcusable. Franchisors and their franchised outlets are particularly interesting to these platforms because consumers are often connected to a brand they use outside the work environment. If you need to modify, transfer, or cancel an order: When a customer cancels an order with less than 24- hour notice, our customer service team will reach out and ask you if there is a cancellation fee. 4. Click on your order page and find the Request a change box on the right. Senior Software Engineer, Customer Care (Remote) ezCater. What is the vacation policy like at ezCater? How many vacation - Indeed Here are some of our latest 5-sar reviews: I placed a large order for pick up online and the process went smoothly, and I was able to pick up, but I accidentally chose delivery instead of pickup. Most customers plan their events with the expectation that the food will arrive at the time they requested. From an operations standpoint, what kind of offerings does ezCater have for franchises to help manage demand and their overall catering business? It was a little upsetting to have to pay $200 more than initially agreed upon, but the person who contacted us was courteous and understanding. 1. All 945 employees who received the e-mail knew what it meant. For example, I would have loves guidance on the arrival time to ensure the food was set up before the event started. The ezCater website features a roster of menus from restaurants that will deliver a big order for a company meeting. We would love to gain some specific insight about what went well with your order. The action you just performed triggered the security solution. Canceling a customers order can damage their experience and satisfaction with your business, leading to lost revenue and harm to your business reputation. Only about 5 cookies were ok to eat but I had to run out and spend additional time and money on desserts. But the hardest part, Cohen says, is that she was by herself. I was pleased with the amount of food we got for the price. ezCaters Catering Growth Platform includes the ezCater Marketplace to acquire new customers, ezOrdering to take catering orders on your own website, ezManage to manage catering sales, customers, and orders, and ezDispatch to source reliable catering delivery providers. First time ordering from here. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you for choosing ezCater for your event and taking the time to share your feedback with me about your order. If you'd like to provide any additional details, please feel free to reach out to us anytime at support@ezcater.com. In a marketing world that has become obsessed with geo-targeting, relevant eyeballs, and persona engagement, it stands to reason that we have only scratched the surface of many new and untapped markets in the third-party ordering and delivery business. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. I didn't get a text code even after many attempts, and also, I could not "opt-in" my phone number even as a new, first-time user. ezCater is the largest national marketplace for business catering with over 173 million people served. Communicated with me when he arrived, helped set everything up and even warned me about how to take the lids off the containers so that I wouldn't cut my finger when I was ready to serve the lunch. Filter Found 98 of over 98 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at ezCater Experience Positive 49% Negative 36% Neutral 15% I ordered chocolate chip cookies and the cookies that they brought were peanut butter and very burnt. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de We reach high-value catering customers through a wide variety of paid, owned, and earned channels, and we also highlight our restaurant partners on social media and our blog, through public relations, and in email. I have had bad experiences with caterers in the past and it causes a little anxiety to not have frequent notifications. ezCaters customer service phone number is available if there are any issues. Please email us at partnersuccess@ezcater.com. Thank you so much! We work hard to provide unmatched service with a wide variety of options, and I am glad we were able to meet the mark. For our restaurants, ezCater's Catering Growth Platform is designed to help them get incremental catering orders and manage their catering operations. We were instrumental in helping design their catering menu, pulling from data on what sells best, underserved categories, dietary restrictions, and more. Food was warm and tasty. I would love to get more details and pass along the compliments to the caterer, so please dont hesitate to email us at support@ezcater.com. Thanks so much for choosing ezCater. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Als u dit bericht blijft zien, stuur dan een e-mail By the time April arrived, Mallett was telling employees on a Zoom videoconference that a decision on layoffs was coming soon. Based on a 5 star scale, this rating is how customers are reviewing your location from poor to excellent. -Customer Support, Justina Lots (and lots) of variety Find food for any taste, dietary need, or budget with over 100,000 restaurants nationwide, you'll never run out of options. We really appreciate your feedback and cant wait to hear about your next order. What is Rejection Rate? This was the day they would find out who was being laid off, and who would still have a job. . Our customers expect timely delivery. Hi Telia,Im so sorry that your delivery was off to a rough start without clear communication and also missing some of the necessities for your coffee. I am glad you were able to find an office favorite. ezCater's online ordering, on-time ratings and reviews, and 5-star customer service connect businesspeople to reliable catering . ~ Hannah H. Voice of the Customer Team. At ezCater we strive to provide the best catering solutions possible for our customers and it sounds like we really delivered with great customer service and a user friendly experience! I loved the company so much. And the fruit was tasty. The only comment I had was that the Basic Salad at the restaurant I ordered from was advertised as a vegetarian dish, but it had bacon in the dish. Customer Service Agent (Current Employee) - Work From Home - October 26, 2022 Indeed Featured review They kinda leave it up to you to make decisions on certain things with orders, but it's good for growth and becoming comfortable with decision making. If you still dont respond, we may reject the order on your behalf and give it to another catering partner. Ci real person. ezCater Customer Service Representative Salaries in the United States Hi Don, Im so glad that you were steered in the right direction with your order from Mare e Monti Trattoria. Find out how we combat fake reviews. It combines the ezCater Marketplace with best-in-class online ordering and catering management software and reliable delivery solutions, and award-winning customer service. I apologize for the disappointment. ezCater helped make this possible and it was so easy. Third, we werent given the Mayo or vinaigrette that came with the sandwiches, only a bag of napkins. ~ Hannah H. Voice of the Customer Team. Mallett says the declining orders were hardly a secret; she prides herself on having created a radically transparent company culture. A customer visits the ezCater Marketplace (or your ezOrdering menu) to place an order. Quality is incredibly important to us at ezCater and we always to provide the most seamless experience possible. It was displayed for the sandwich to view the inside of sandwiches. You get an order notification by your choice of text message, email, and fax. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Problems? In fact, the average value of an ezCater order is over $350. The food presentation could have been a lot better also. Thank you for choosing ezCater for your event and taking the time to share your feedback with me about your order. Was this review helpful? The delivery partner responsible for the delivery will be listed under the Delivery Service section in the ezDispatch details. Cohen was being laid off. It was much easier to do group orders through ezCater than food delivery services meant for individual orders. Hi Jen,Thank you so much for taking the time to leave such a fantastic review! ezCater Employee Reviews for Customer Service Representative - Indeed This measures customers orders that are canceled after already being accepted. I am grateful for the time that you took to share more details about your experience and for working with me to come to a comfortable resolution. I had the pleasure of interviewing Mike O'Hanlon, the Chief Partnership Officer of ezCater, on my PodCast - Mastermind Minutes a few months ago. Nous sommes dsols pour la gne occasionne. We do not mind paying, but when we do we expect commensurate service. Delivery was on time and the food was exactly what I expected. Would definitely use ezCater for the next event we host. I have provided this feedback to our catering team and hope to see an improvement in that regard. Our customers expect that if you are shown to them on the marketplace you are available. GO: When restaurants partner with ezCater, what is the financial arrangement? On top of offering a great variety of restaurants to choose from, our customers get 24/7 customer service from a live human. It is such a great feeling to know that your meal was a success. We can not be more grateful for his services. We've got your back and are behind your order all the way, making sure your food arrives on time and as ordered. Im incredibly thankful that you were able to count on ezCater to come through for such an important day and I am so glad that we didnt let you down! Got me the answers that I needed with accurate results.Food was awesome, warm, on time, and enjoyed by all. I am really looking forward to hearing about how your next order with us goes!~PatrickVoice of the Customer Team. It is such a great feeling to know that your meal was a success and everyone was happy and satisfied. Call: (800) 488-1803 Text: (781) 352-2651 Email: support@ezcater.com Fax: (866) 847-1510 Chat: Sign in to ezManage and choose "Chat" from the navigation menu. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Please enable Cookies and reload the page. At ezCater we aim to provide top tier catering solutions for our customers and it sounds like we really met that mark with on-time delivery, a user friendly ordering experience and delicious food! om ons te informeren over dit probleem. Also i really liked the feature of inviting a "friend" to handle the billing. 3. FionaVoice of the Customer Team, Excellent service and communication! excuses voor het ongemak. 81 High Happiness How enjoyable people find their day-to-day life at work High Purpose I am glad you were able to enjoy the benefits of all the above from Bureger21. Its so rewarding to know that it went well and allowed you to entertain your guests without your focus needing to be on the catering. You can also use the ezManage app for iPhone and iPad to get push notifications. Read Our Refunds & Delivery Policy. Companies can ask for reviews via automatic invitations. Performance & security by Cloudflare. 3. And why not? How is ezCater helping their restaurant partners lean in? I definitely understand that presentation is very important. We pride ourselves in offering a wide variety of options for all to enjoy. | ezCater is the most trusted provider of corporate food solutions 100,000 . I have had Chicken Bryan at Carrabas and it was clearly missing major ingredients. We also help our restaurant partners with marketing support, industry expertise, and strategic guidance to help them grow their catering business. Im looking forward to hearing about a 5 star order next time around!~ Hannah H. Voice of the Customer Team. Upload a photo of the final set-up (if using the ezManage- Delivery app). In the span of about a month, she says, We went from being this tremendously fast-growing company to having to lay off half our people., Mallett writes via e-mail that she and the rest of the leadership team at ezCater took pay cuts: It feels right for the execs to kick something in, even though what has happened is in no way the fault of anyone in the company. (People at other levels of seniority didnt have their pay cut, she adds.). Overall, will use again! The food was great, and was exactly as expected. After selecting your option, please fill out any additional information to complete the request. I have been using EzCater to cater for company lunches twice a week. The number of orders thatcustomers have submitted for your location, but you have rejected. Copyright 2023 Stevie Awards, Inc. All Rights Reserved. . Here at ezCater it is our goal to make sure that your event is stress free and smooth from start to finish. ezCater made it super easy to find someone nearby on short notice who delivers! Hi Kiley,Outstanding is our aim! Contact customers directly through the self-service order requests

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