i should have visited this website before i made my purchase. Kinguin Partners with Shufti Pro to integrate KYC solutions Something that causes multiple issues in high-intensity, dynamic environments is the lack of proper documentation. Kingwin's new parts program also provide customers with easy purchases of kingwin products over email or the internet. Only after their Reddit thread gained enough traction did customer service eventually reverse their . I have used Kinguin in the past with success but this latest experience has me wonder if they are now a scam company. ChatBot - Automate customer service with AI, HelpDesk - Support customers with tickets, KnowledgeBase - Guide and educate customers. Windows 10 or 11 - Which one is better for you? They treated me like a criminal after I showed them multiple proofs that those gift cards were mine. ONCE YOU ARE ASKED TO CONTACT SUPPORT, THEY INDIRECTLY ASK YOU NOT TO TRANSACT AGAIN AS THE SUPPORT AGENTS ARE PIECE OF ..S. NO CUSTOMER CAN EVER RECIEVE HELP FEOM THEM. Your proposition is hiring more agents, and judging by HRs estimations - they can get you 3 more people in a matter of 2 months. Kinguin Reviews - 373 Reviews of Kinguin.net | Sitejabber Confirmed it was received on blockchain. This is done purely for the safety of both parties and to ensure that the transaction is authorized.We have reached out to you regarding this issue via ticket 567031. 1 review US 7 hours ago Verified Scam and fraud. time I've attempted to use Kinguin to purchase a CD key for a Steam game. No problem, my money are taken from my card straight away. How to take a screenshot? Twitter Overview. is Kinguin legit? Ordered Diablo 2 Resurrected, a month before release, on day of release they told me they had "Run out of keys" then told me that they would refund and give me enough to buy Battlenet gift cards, and they haven't covered that, like they said they would.Disgusting company, don't preorder through them, don't use this company, take over a day to reply, avoid this company. Easy setup 2023-03-30 The system and the company are legit and they are doing a good job by providing fast " ** () + -- ---- (--) + ( ) shipping for a good price. Paypal will do nothing for you. Those agents serve around 6,000 chats weekly, 24/7. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It would be nice to get instantly money back to used payment method instead of e wallet. After all, Customer Service should always focus on providing the best customer experience possible, so the users feel happy, cared for and satisfied with how they were treated. Another thing, there is no way to get a human to chat with you. It's true that all of them have at least "mostly positive" reviews by people who bought them ON STEAM but there are only a few dozens of reviews by this group (10-47), when only 2 of them have a little more reviews (241 and 354) made by anyone with average result "mixed". cooperating with PR unit to extract valuable input from. Youtube I'm a seller there. A single director will never succeed without a trusted team. Reddit and its partners use cookies and similar technologies to provide you with a better experience. What works in my team is a setup from detail to the general: touchpoint tactic strategy vision ~ ultimate goal. It said in the description that you will recieve your key on release date which was 02-06-2023.My ticket is being ignored and I'm feeling ignored, scammed and mocked.Charging 50 bucks, recieving nothing, doesnt answer tickets. Just one! All in all a waste of time and money. What is Kinguin's phone number? I have purchased several times form Kinguin in the past and even convinced two friends to buy from them because their support used to be pretty good. I wasn't even expecting that when I left the negative feedback so I was pleasantly surprised. Can I get my money back? First Contact Response (FCR) and Waiting Time are Key Performance Indicators (KPIs) that ought to be monitored closely in that regard. Here are various different ways to contact us, with great customer support and service; Kingwin has gain one of the best customer service satisfaction awards. Here are various different ways to contact us, with great customer support and service; Kingwin has gain one of the best customer service satisfaction awards. First time i try with pinguin because the game i wanted was not on Instant Gaming , so my payment was "processing" all the night and the day after it was canceled. Further information like the Paypal transaktions are attached to the customer ticket. Thank you in advance for your goodwill. Terms of Use, Techsupport Find out how we combat fake reviews. With over 6 million customers, Kinguin's mission is to deliver customers a top-notch experience. I also did not get the buyer protection because like all of my last 100 products were all perfectly fine. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Meanwhile I tried to figure it out myself and actually ended up fixing my problem with office by activating it with the phone activation. Windows 10 PRO key doesn't work : r/Kinguin - Reddit Experienced some issues too and got my money refunded. How to activate the product? Also, you have a few automation solutions in mind, but IT will not be able to deliver sooner than 1 month from now. Kinguins customers also like sharing their positive feedback. Send a ticket, got a reply stating they where sorry (coming from Kinguin) because they f*cked up, and shortly after removed their false advertisement altogether.At release day, i received another email saying "again" We're sorry to inform you but the supplier has problems securing the required keys and so onWhat the actual "F####K"?! They do not deliver the order due to security reasons. Those agents serve around 6,000 chats weekly, 24/7. but kinguin resolved it perfectly for me. Our Kingwin tech support are committed to serve you in the greatest ways possible offering you the best tech support services. Keep your hands away from this seller! Here is how you can begin: Lets quickly run through a specific example: we have mentioned that Waiting Time is one of important KPIs having a dominant impact on customer satisfaction. . Their team consists of approximately 30 LiveChat agents available every day. You can chat with an agent on their live chat support page. Privacy Policy. Where can I find Kinguin's contact information? A phone call or a chat is much more direct (and as such - more desirable) than an email or a ticket, in which a customer anticipates an answer later. You can find it in ticket 568593. and other media the customers may use to share their input. Now I'm broke as hell with only 6 dollars to my name so it didn't go through, but still, it is not a fun thing to do, canceling your card, This company sold a key that had been used before.They tried everything to prolong my problem, In the hope that i would forget about it. We also want to improve their satisfaction rate. Your data will be processed in accordance with our Privacy Policy. Let us know the issue and our team will review and address it. Do you have other questions? Haze told us: We can easily assign employees to the proper channels. Everyone in the team needs to realize that when one member succeeds - we all succeed; when he/she fails - we all learn. It was just laying there with 0 replies. So in conclusion I am very pleased with the help you get in the live chat but very disappointed with the ticket support function because noone answers on your tickets. That is why it is useful to distribute your forces smartly, in order to maximize their effectiveness. Every 24 hours i recieved a message from the team stating thei progress. I want to buy the gift card and they put me on hold for verification. They did it again and i gets worse, their way of offering compensation is by giving you 3 choices. This company provides digital gaming products and item trading for several video games and companies. Firefox: https://kingu.in/FirefoxExtension. We'll definitely look into your issue, provided you send us an order number in which you had an issue. I think the service is great for people familiar with the procedure who want to save good money. I wish there was -10 rating and I would give that. One Year Since Russia's Attack on Ukraine: Support is Still Needed, The Evolution and Future of Kinguin: A Leading Global Gaming Marketplace. Copyright 2023 LiveChat, Inc. All rights reserved. Reply from Kinguin.net. A good retailer is consequential once or twice, but preventive for ever. Apart from that, Kinguin paid attention to the following aspects: After testing numerous chat vendors, Kinguin tried LiveChat, which suited its needs best. I used it to save money more then once. Click here to apply for a New Account Click here for Credit Applications My best guess, is that they are about to take the money and run. They just have a livechat where they tell you that they are sorry and some other department they cant contact is in charge of whatever you need. Here are a few messages they wrote: Great! They dont give you a phone or contact details. Kinguin reviews first appeared on Complaints Board on Apr 8, 2016. I accidentally purchased the wrong program and ultimately I was able to obtain a refund; however, customer service could be greatly improved if this company had a toll free phone number with live contact. Thanks to these functions, they find areas for improvement. Kinguin Customer Support Rated Extremely Low 0 Resolved 1 Unresolved 0% of 1 complaints were resolved The company's complaint resolution process is ineffective due to poor customer service skills, lack of training and inefficient handling of complaints. When it comes to keeping track of key metrics, they have a whole team dedicated to monitoring them. This user rated Kinguin's contact information availability: Is this post inaccurate? In my case, they even managed to respond 3 times in a single day. Does anyone know any ways to get them to bother to respond to me? In this article, I will be explaining the key aspects of working directly with customers. Make sure you have an evaluation system for tracking efficiency and quality, together with regular talks (monthly at least) between the leaders and their team members, so that everyone has a clear path for improvement. Well, you surely need to log exact dates of all the messages being sent through your ticketing system. Privacy Policy If you wish to keep an internal company unit healthy, the management of the department as well as other staff needs to feel empowered. When they do get back to you, they ask you to do the same thing over and over. Kinguins team uses LiveChat on desktop, and theyve also implemented it inside the Kinguin mobile app available on Android and iOS. Kinguin Customer Support. So yeah.. never again with pinguin.. While I did not get my product, I was refunded to the website wallet instead after payment. Our dedicated API team not only delivers ready-to-use product solutions, we also help with the integration and transitioning process. All rights reserved. Here's a list of Kinguin's social media pages you can try: Facebook page Twitter page YouTube page Instagram page LinkedIn Page You may find additional ways to contact Kinguin on their website. The support agents are real bad. 1. Our Kingwin sales are committed to serve you with our greatest care, also offering you the best price and best deals in the market. You can also find a list of your tickets here: https://kingu.in/MyTicketsFeel free to check it at your earliest convenience.Kind regards,Nika, The support of this website is a real garbage. How to derive it? Great deals on Steam, Origin, Battle.net, Xbox, PSN cd-keys and much more! Because of that circumstance I had to open a ticket by Paypal as well since the Kinguin customer service did not seem to answer in a shorter time period. After purchasing an AdGuard license and trying to insert the license number into the product, I found the key not working. Can you share a success story using Kinguin. Contact Kingwin Despite two weeks of working with Kinguin customer service, they refused to give them a refund. In these situations, Customer Service needs to do the analysis it needs on their own. !This is going to be the last time i'll be purchasing anything from either G2Play and Kinguin because they're one and the same, vile scammers!! How can I chat live with a Kinguin customer support rep? So far I've spent about 3 hours of my time trying to get it to work, and I'm out $71.00. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Check the section below: I want to receive an invoice; How can I contact you? Kinguin was founded in 2009. Kinguin Phone, Email, Address, Customer Service Contacts | ComplaintsBoard Reddit, Inc. 2023. Do nothing and wait for it as any idiot would do. I want to buy a gift card. No to Kinguin. The price is not the one advertised (In my case they added 15% in various fees such as "platform development" ???)2. . So pretty happy to have that fixed I close my support ticket and create a new one just for my Windows problem including all the screenshots they want. Read Customer Service Reviews of kinguin.net - Trustpilot Bought a windows 10 key and it was already used. I am kind of surprised. One thing that skyrocketed my progress and allowed the Customer Service department at Kinguin to grow was introducing various, seemingly trivial automation constructs to gain quick wins. You can revoke your consent at any time in your computer/device browser settings. I bought 7 keys of xbox game pass ultimate 14 days , the first code is worked and i get the rest keys is already used. It actually matters very much, and they need to know that any contribution is appreciated and actively compensated however possible. Paid but no gamekey! And no response from kinguin! : r/Kinguin - Reddit But after that time, my order is mentioned as "canceled" even if the money has already been send. Companies can ask for reviews via automatic invitations. Take our quiz! However, a good manager needs to let his trusted people fail to allow them to learn. Kinguin Support Team 1 year ago Updated https://kingu.in/NewTicket Our Support is working 24/7 to ensure the best Customer Experience. They provide help in 16 languages so users worldwide can easily talk about their issues. Thisiswhere you start. Dec 04, 2022 min read Is Kinguin Legit? Kinguin took care, I did not buy accidentally, because I am located in Germany. Automation is a key factor in strengthening the scalability of your operations, because it requires no additional resources when things get hectic. Kinguin Buyer Protection (KBP) is an optional service that guarantees customers VIP service from Kinguin Customer Service. TL;DR: If you have a problem use Live chat and do not even bother creating a support ticket. Merchant is not replying to my case - Kinguin The payment failed, and my order was canceled.3. Anyone in your company should be able to answer can I pay with PayPal? or what is the shipping company you use?, but eventually some might ask a more complicated question. If you have an online store or you are thinking about opening one, you need to remember that the customer always plays the biggest role in the business. I've been trying to get it to work for a month and counting. I have a Mac & an interested in purchasing Civ 4 or 5. Attempts to resolve the issue by refund or order fulfillment unsuccessful. I've learned my lesson. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have a pre-order, but still did not get the key. A reply from Kinguin will take about a week atm. Before Kinguin decided to use LiveChat, it assisted users through tickets. Is Kinguin a Safe and Legit Site for Game Codes? Answered Don't do it! Alternatively you may provide the case/ticket number here and we can assure you that we will address the issue properly. Not gonna buy stuff here anymore! 5 or so days later, Rockstar reset all my characters, wiped the online account's funds, and dealt me a 30-day ban from GTA Online. Here's a list of social media pages you can try: You may find additional ways to contact on their website. Hello! Welcome to Kinguin - Kinguin is the pioneering digital marketplace with How the f*** am i supposed to resolve an issue with a seller whom obviously scammed me?I have bought tons of keys from here. Or was should I say. Good to actually get customer service like this it is a rarity!, 110% SERVICE LEVEL, will not ever shop for games elsewhere!. STAY AWAY. A very unpleasant experience and loss of trust!
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