SAFETY ADVISORY: ComplaintsBoard has reviewed LookFantastic and found it to have a moderate level of trust, with a legitimacy rating that is more or less around 47%. Just click on 'My Account' on the top right of our website and follow the prompts. Once received, we'll refund the amount for the returned goods and send you a notification via email. LookFantastic Phone, Email, Address, Customer Service Contacts I was told that they will send a replacement since I hadn't received my original order. And when I ask for even the invoice and proof of refund they just give me one of two responses. The lookback window is31 days. Please note, we reserve the right to retrospectively amend the commissions on sales for the below brands, if shipped outside of UK, Europe and US. Mobile optimized site so affiliate sales will track through mobile. Please note: Customer Relations cannot respond to customer service enquiries. Submit a complaint and get your issue resolved. They sent me a form to fill out and send back to them, so I did. This is all so unnecessary and even a reply from your company would be appreciated but to be constantly ignored is just so unfair. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LookFantastic, LookFantastic earns 47% level of Trustworthiness. Get the latest business insights from Dun & Bradstreet. With new products and brands arriving at lookfantastic.com daily,sign up to our newsletter to receive the latest information and offers. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. This is Unacceptable. this is not the first time that LookFantastic has not been able to ensure safe delivery through EVRI to my address. I ordered my products October 15th and have sent message after message but all in vain to retrieve any reply. So now I've just been told that the second order has also been lost and my refund has only just been issued ! Placed an order with look fantastic the item was delivered, but put in my brown bin, but no note was left to say the items were in my brown bin, so my bin was empted with the items in bin. LookFantastic has an average consumer rating of 1 stars . On 29 December 2022 I was informed that the order was with EVRI and ready for delivery. Commissions will be confirmed after this period has been completed depending on the status of the order. I would like my products or refund . The latest complaint Monthly Subscription box for January 21 not received was resolved on Jan 18, 2021. Up to 40% off selected + FREE Gift when you spend 65 sitewide (after discount). Duplicate order of tria laser product not being cancelled canceled. Never again, Desired outcome: I would like a FULL refund for this item since it has not even arrived, or a guarantee that the item will be sent out and actually arrive. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Overview of LookFantastic complaint handling. CW9 7RA. GHD Hair straighteners (order number -[protected]) purchased on 26/11/21 from Look Fantastic. Rudheath, Feel free to write to us at the office address above, but please note that this is not the address to return items to. We pride ourselves on our wide range of brands and products, exclusive free gifts with purchases and fantastic member rewards, For UK publishers, please link to: www.lookfantastic.com, For Irish publishers, please link to: www.lookfantastic.ie. Find company research, competitor information, contact details & financial data for LOOKFANTASTIC GROUP LIMITED of ALTRINCHAM. I ordered two orders, and the delivery amount was actually deducted for each of them. The latest review Customer service was posted on Apr 23, 2023. You have 30 days from the date of receiving your item to start a return. Please note that we work exclusively with a number of CSS partners. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible. I'm here in the UK on holiday from California to spend some time with family upon arriving I decided to order some skincare from this company period I place the order 2 weeks ago and it's still not arrived and I am aer to fly home in 2 days. We accept returns for all orders, provided they are in pristine condition. There are currently no items in your cart. LOOKFANTASTIC GROUP LIMITED Company Profile - Dun & Bradstreet Have placed an online order. I would like a FULL refund for this item since it has not even arrived, or a guarantee that the item will be sent out and actually arrive. If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Which are the Best Tom Ford Perfumes for Women, Which are the Best Hair Dryers for all Hair Types, The Best Curling Wands and Curling Tongs for Great Curls, The Best Self Tans You Need for a Golden Glow, The easiest guide on how to remove fake tan, The Best Sex Toys to Spice up your Solo Play, The Best Body Moisturisers to leave you Poolside-Ready. The parent company of LookFantastic is The Hut.com Ltd.. Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, 119 Please double check the email you have entered! No attempt was ever made, whats the point in LF offering next day delivery when they cant commit to it? I did complain via live chat with a staff called Imogen and he told me the support team will contact me within 5 business days. Sadly due to this I missed the time limit for getting a chargeback from my credit card. They wrote back saying what I did is not correct even though the form has only 3 questions not possible to make a mistake. Discuss the issues you have had with LookFantastic and work with their customer service team to find a resolution. I made an order on the website lookfantastic.com on 27th November 2020 (Order Number: 257118280). Placed my order, then noticed that the free bundle was not included. Why Vitamin C Should Be A Staple In Your Routine, The Best SPF Moisturizers And Tinted Moisturizers For This Spring, Sign up to our emails for VIP offers and new product alerts, Sun Protection for Your Hair: Our Favorite Products. Which Are the Best Light Coverage Foundations? Avoid this company! I waited for the order on January 8, and I received a confirmation message that the order would arrive on January 9 or January 10. This will surely increase the credibility of your complaint. This account has been verified by LookFantastic customer service / representatives through our verification process. No trace of a phone number where you can speak to a living person either, Desired outcome: More information here:https://www.awin.com/gb/news-and-events/industry-news/affiliate-links-on-instagram-stories. I want the item placed on order delivered to me. The order was charged twice accidentally. I have been advised to contact ECC regarding this issue. What are the Benefits of Spirulina for the Skin? Here at lookfantastic.com we aim to provide an outstanding level of service and always exceed your expectations. First contacted customer care on 5th September. Use the tab key or shift plus tab keys to move between the menu items. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Attracting over half a million unique visitors a month, and 80m in sales in 2015, LOOKFANTASTIChas grown from strength to strength and continues to lead the online beauty market. It is the same experience as I had with this shop. Please note, we dont offer exchanges. Contact Us | Beauty Products | Free Delivery | LookFantastic Use the tab key or shift plus tab keys to move between the menu items. Gadbrook Park, Friday: 6 am - 5 pm MDT. Desired outcome: This policy is offered in addition to your legal rights. They don't have an effective communication to resolve this simple issue. Please see the Banners and Links section for Mobile Creative. I returned the damaged item ordered (Nuface mini) well over two months ago. I have been upset with the loss of this money/item. I have made a purchase in lookfantastic with a 12 months bundle of Imedeen with validity only 7 months! Meridian House, And every time they reply to it is a different person, basically saying the same thing! Use Code: TAKE. This review was chosen algorithmically as the most valued customer feedback. This is something they need to deal with but they are impossible to communicate with. I messaged look fantastic and they just sent me round in circles asking my to fill in a form that I had to download and sign. Contact Us | Free US Shipping | lookfantastic Help Centre | LOOKFANTASTIC. LookFantastic Customer Support Rated Extremely Low. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LookFantastic, Connect with LookFantastic via Facebook at, Like, share & subscribe to LookFantastic on YouTube at, See LookFantastic's portfolio on LinkedIn at. Use the tab key or shift plus tab keys to move between the menu items. If not please feel free to contact us via: The best way to contact us is via our message centre within my account (please note, you will need to login before you can send a message). LOOKFANTASTIC.COM.LTD - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity 118 LookFantastic reviews first appeared on Complaints Board on Apr 21, 2007. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. Meridian House, LookFantastic as a website that uses an external review system. If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. I entered the site and read that delivery is fast within one to two days. Gadbrook Way, The below commission categories apply to all customer types and are excluded from the new and existing rates in the table. LOOKFANTASTIC.COM | LinkedIn There must be at least 10 of these. Sign up to our emails for VIP offers and new product alerts, Sign up to our Newsletter for 20% off selected, Everything You Need to Know About LF Beauty Plus+, The Best Heatless Curlers for Effortless, Low-maintenance styles, What's in the LOOKFANTASTIC Father's Day Edit, The Best Beauty Hybrids that Every Beauty Collection Needs, 7 SPF Secrets Shared by our Resident Pharmacist. I want the item placed on order delivered to me. You can let us know what you think by emailing our Customer Relations Team on feedback@lookfantastic.com. On 28 December 2022 I placed an order [protected]. Our blog, along with our rapidly growing online community, brings beauty-lovers together through new product features and reviews, guest bloggers, Facebook, Twitter and Instagram. Why would this company use Evri as a delivery servicetake a look at the company reviews LF Just click on 'My Account' on the top right of our website and follow the prompts. The latest review, 12 months bundle with validity only 7 months, Monthly Subscription box for January 21 not received. Which is the Best Jo Malone Perfume for Me? One is to wait 3-5 days and other is that it's being "investigated". Northwich, Now 10 January 2023, 12 days later I have still not received the ordered item. I have tries and tried and sent message after message since last October to no avail. Appalling service, still waiting for my order and nobody seems to be chasing it up. 28 at LookFantastic 28 at John Lewis 28 at Beauty Bay. After the new year I emailed asking for an update and was told I could get a refund if I wanted a On the 18th October, I ordered (order number [protected]) my sister a Jo Malone candle for her wedding day. Credit: Courtesy of brand. In some cases, they may even use a certificate issued to another legitimate website. Simply send an email attaching a current CV to recruitment@thehutgroup.com. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! 12 months bundle with validity only 7 months, Refund cost of 6 months to me or send me 6 months bundle with validity at least Jul 2024, To refund what wasnt delivered to my address and paid for, Read full review of LookFantastic and 1 comment. Use the enter key to expand submenu items. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. Saturday: 8 am - 12 pm MDT. These commissions will be validated 3 months after the subscription was purchased due to an extended cancellation period. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. Click here to get notifications about new complaints of LookFantastic. So, I waited a bit longer like they said. Call our Customer Service Team on 844-433-5149 any time during the following hours: Please double check the email you have entered! Have my product delivered within a reasonable timeline and have my emails returned. This can take 3-5 working days from the date we receive the return. Have my product delivered within a reasonable timeline and have my emails returned, - Fake service : damaged item and lack of action from the company. Monthly blogger newsletter with the latest news, trends and advice! SAFETY ADVISORY: ComplaintsBoard has reviewed LookFantastic and found it to have a moderate level of trust, with a legitimacy rating that is more or less around 47%. LookFantastic reviews first appeared on Complaints Board on Apr 21, 2007. Lookfantastic.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. If you have any queries we have a list ofFrequently Asked Questionsbelow that will tell you how to use our site, order from us, start an account and track the progress of your order. Haven't received the product or refund. *Update* customer service contacted me to say order was on its way, and refund has been issued. LookFantastic earns 47% level of Trustworthiness. Rudheath, There are currently no items in your cart. This candle did not arrive within the given time so I had to go out to a Jo Malone store and buy this candle again despite being 60 out of pocket from the previous one I ordered from yourselves. The Customer Relations Team opening hours are Monday-Friday 9am 6pm. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews. Please visit the following url to find out more about our delivery options and Premier delivery subscription: https://www.lookfantastic.com/info/delivery-information.list. [censored] company. Desired outcome: Exclusive discounts and promotions for our affiliates, Regular affiliate newsletter with updated promotions for your site. It has now been nearly 4 months and they are still 'investigating' the sithation. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. No one got in touch like thr email states before the auto renewal which was cancelled. Weeks went by and I received a few apology emails for the delay. If you need to return a product to us, please contact Customer Service who will advise you how to proceed. Please note Benefit is only available to UK customers. Honor voucher or refund my money. It still did not arrive in over a month and they still said to wait as they are investigating it. Ifyou have any questions on this please speak to your account contact. I have made a purchase in lookfantastic with a 12 months bundle of Imedeen with validity only 6 months! We endeavor to respond to all emails within 1 working day. They have refused an here we are. If you receive a damaged, faulty or incorrect item, please contact our customer service team through My Account who will resolve this for you on a case-by-case basis. The Best Eye Creams & Serums for Dark Circles, The Best Hypoallergenic Moisturisers for Very Sensitive Skin, The Best Mascaras for Full, Defined Lashes, The Best Illuminating Primers for Glowing Skin, The Best Bronzers for a Beautiful Sunkissed Glow, Which are the Best Hair Loss Shampoos for Women, Everything You Need to Know about Hair Porosity, Everything You Need to Know about the Curly Girl Method. TELEPHONE: Call our Customer Service Team on 844-433-5149 any time during the following hours: Monday to Thursday: 6 am - 9 pm MDT. For any affiliates pushing these brands via CSS, we will need to remove you immediately from the programme. You can let us know what you think by emailing our Customer Relations Team on feedback@lookfantastic.ie. Absolutely ridiculous. Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your queries and orders in one place. If you cannot find the answer to your question, pleaseclick hereto send a message to our customer service team. Useful. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. LookFantastic has claimed the domain name for lookfantastic.com for a long time, scammers and fraudulent websites can also claim domain names for a long time and use this as a tactic to appear more trustworthy. Even now they just say refund has been issued and to wait. I ordered tria laser 4x product on the look fantastic website, India on 31/12/2022 in Delhi. However, the company is forcing me to accept it and return it after receipt when in fact it is still not sent to me. LOOKFANTASTICis one of the UK's most successful online retailers of premium hair and beauty products. Attracting over half a million unique visitors a month, and 80m in sales in 2015, LOOKFANTASTIC has grown from strength to strength and continues to lead the online beauty market. Desired outcome: Awin | LOOKFANTASTIC UK Affiliate Programme They say it's approved, they say they will investigate why it's not paid, they continue to respond to my daily chaser via their online form, but no action is taken and no refund given. There are currently no items in your basket. We looked up LookFantastic and found that the website is receiving a high amount of traffic. Refund cost of 6 months to me or send me 6 months bundle with validity at least Jul 2024, Awful customer service! With a dedicated team of beauty experts who receive regular training directly from brands, lookfantastic.com provides accurate, intelligent information on each and every product. I ordered two hair care boxes costing almost 60 as gifts for Christmas I received one of them 12.12.22 and then received an email saying that the other will be delayed due to shortage of stock. For affiliate queries, please contact uk-THGBeauty@awin.com. To refund what wasnt delivered to my address and paid for. CSS Activity-The following brands must be excluded from all CSS activity: Please ensure you are using Awin feeds only & not scraping the LOOKFANTASTICsites. Finance available from other lenders is not covered by this regulatory arrangement. Initial LookFantastic complaints should be directed to their team directly. Both orders was important abs needed for that day, both orders failed. We supply some of the leading luxury beauty and hair brands ranging fromRedken,Krastase,ghd,Elizabeth Arden,Elemis,Benefit, andOPI, to FOREO, Iluminage and Caudalie and many more. LookFantastic is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Desired outcome: It's obvious they are not even reading my messages because they keep asking me to do the same thing over and over,bits an absolute joke, I can't afford to lose 65. I would really at this stage appreciate a simple r3sponse to my constant messages. Use the enter key to expand submenu items. Several positive reviews for LookFantastic have been found on various review sites. If you have a question about shopping with us, or about an order you have already placed, you can contact Customer Services using our online Message Centre. You can let us know what you think by emailing our Customer Relations Team on feedback@lookfantastic.ie. The Best Tan Accelerators for a Perfect Golden Glow, 10 of the Best Radiant Concealers for Dry Skin, 9 of the Best Eyeshadow Primers That Dont Budge, 10 of the Best Vitamin C Serums for Your Face, Best Hair Masks to Help Repair Damaged Hair, 20% Off Selected When You Purchase Two Products! Awinhas aone-page website-Paid for Advertising- whichexplainshow free content can have a commercial relationship attached to it. They then asked me to fill it in again and again, they been a nightmare I have all the messages I've sent, and the messages they sent me. 1w. Date of experience: 01 May 2023. Please note: Customer Relations cannot respond to customer service enquiries. I have still not received my order from Lookfantastic who are looking more and more suspicious by the day. ComplaintsBoard.com is a leading complaint resolution website on the Internet. After receiving Monthly Subscription box for January 21 not received, folica sells fake ghd flat irons/ no. Submit a complaint and get your issue resolved. You will need to place a new order and return your original for a refund. Don't forget to follow us onFacebookand Twitterfor regular giveaways and updates. Queries for returns that fall outside the policy can be raised via our customer service team who you can reach by clicking hereYou can read our extended Return Policy below for full Terms & Conditions. I repeatedly contacted customer service via messages, and they told me They will look into the order and today 1/13 they sent a message saying (Further to your recent message regarding order [protected], we have now received confirmation from DHL that your order is in the process of being returned to sender. I these items were a gifts. If you are an influencer and are inquiring about a personal discount code, gifting or collaborations, please email teamfantastic@thehutgroup.com. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I feel very angry and disappointed with this company and I dont think they treat our complain seriously! The Hut Group validatein-line with their returns policy which is 30days. I've received neither. where is it? Use the tab key or shift plus tab keys to move between the menu items. Please advise what steps I should be taking, Desired outcome: Deko is a credit broker, not a lender and does not charge you for credit broking services. Why Vitamin C Should Be A Staple In Your Routine, The Best SPF Moisturizers And Tinted Moisturizers For This Spring, Sign up to our emails for VIP offers and new product alerts, Sun Protection for Your Hair: Our Favorite Products. MAC Studio Fix Every-Wear All-Over Face Pen. Im so upset with this company that I refuse to use their name! LOOKFANTASTIC.COM.LTD - Find and update company information We hope you'll find the answer here to any question you may have. Very unimpressed as I placed x2 orders on Cyber Monday 2022 & 12hrs later there was a huuuge price drop on the items I bought, so spoke to Customer care about cancelling my orders & reordering the same products at the much cheaper price. LookFantastic: Reviews, Complaints, Customer Claims | ComplaintsBoard If you would like to discuss working in partnership with the hut group or supplying your products to any of it's portfolio of websites please contact us on . We accept returns for all orders, provided they are in pristine condition. We are always looking for ways to improve and would love to hear your opinions. LOOKFANTASTIC.COM. Just wondering if you're able to help please. Extending the iconic Studio Fix range, this two-in-one . Best Summer Beauty Products of 2023 - Cosmo Beauty Awards - Cosmopolitan Share your photos and videos with others to prove the truth of your words. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Unfortunately the voucher didn't work and lookfantastic claimed the newc my way perfume is excluded from offer despite it being included in the scent edit box, I told them to honor the voucher as stated or refund as that is clearly false advertising. Have had 2 orders this week, each 1 I selected next day delivery, both orders fail both for same excuse .. dispite the fact I waited in for these on 2 separate days then received a email stating attempted delivery! Please refer to the confirmation email for estimated delivery timescales). I have made a purchase in lookfantastic with a 12 months bundle of Not only that! Click HERE to start your return with our return partner, ZigZag. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. This means theyre unopened, unused and any seals are intact. Please note if you wish to use affiliate links within yourInstagram Stories and other social channels, you willneed to use #ad as the only valid identifier to be ASA compliant.
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