Change the USB port/Cable to detect WD external hard drive. Unfortunately this is not going to work. Extract the contents of the WD TURBO_Installer_1_3_7.zip file using an extraction utility. I don't see it powering up when I plug it in the adopter. I downloaded the WD SES driver as recommended, but this did nothing. 2. Nice of them to hide it like that. There is a trial mode to see first if indeed it will work for you. Saying I need a driver but can't find one on the WD site. My Book Essential - WD Support Lalit Venkat. The computer does not detect it at all, despite the fact that it is switched on and running (whirring sound and light is on). Removed the drive from the case and connected it inside my rack mount. On the upper right part of the Control Panel window, type Troubleshooting. Help! I hope I am in the correct section. Help! It has not been used for some time, but when I plug it in, the round disc on the front, just flickers, looks like it is spinning, but it will not turn blue and connect with the laptop. If your external hard drive or storage devices are having this issue, relax and just follow to get your problem fixed right here now. And I've tried the recessed reset button in the case, but it made no difference. How Much Storage Do I Need on My Laptop [Windows/Mac]. Was a snap. The -NA is the indicator of no VCD support and is listed on the drive and package label. Raise Data Recovery. Windows 7 and later (downloads a file named tsginfo.exe) | Windows XP (downloads a file named SysInfo.exe) Tab on Recovery > Advanced Startup > Restart now. However, took me a bit more reading. Locating your data . 4 Ask a question Similar discussions Western Digital is not recognized abzy.P - Apr 11, 2009 at 11:21 AM yonghao - Feb 19, 2018 at 10:41 AM 49 responses WD hard disk not detected on My Computer, I/O device error Computers do not recognize my WD My Book Essential Want CNET to notify you of price drops and the latest stories? 3. Click View all. JavaScript is disabled. .article_h2_list_221 {background: linear-gradient(180deg, #FBFDFF 0%, #F6FBFF 100%); border-radius: 0.2rem; border: 0.025rem dashed #314FD3; padding: 0.6rem 0.5rem 0.375rem 1.1rem;} My WD My Book Essential was working completely fine until yesterday, which was the first time I hooked it up to my new computer (Dell laptop with Windows 8, if thats relevant). But it's still a tough issue for ordinary users when their external hard drive, USB or SD card etc devices suddenly become unrecognized, not working or responding in PC. Assign the drive with a new letter that doesn't exist in your PC and mark the Partition as Active. Tracy joined in EaseUS in 2013 and has been working with EaseUS content team for over 10 years. Recently my 3TB WD My Book gave up and would not power on, this is how I managed to rescue all of my 2.9TB of data despite WD's hardware encryption. Still trying different things but nothing has worked yet. If it shows as blank in a generic enclosure, it is a Ware drive and you can't recover the data without a WD USB bridge. So i got my data back, the HDD can be re-used in a desktop or another external enclosure and I confirm the WD board is a piece of XXX. Otherwise, it will be deleted. Reboot your system - Shut down your system, remove the power cord wait for some time & then connect the power cord & boot your system. WD 6TB My Book Duo - Failed! You reserve the right to access and change your personal data, aswell as the right to request its deletion within the limits permitted by law. Certain versions of a WD My Book: does not support the WD Unlocker VCD and are not recognized by WD Security software. The problem with WD Ware is the WD PCB is needed to decrypt the drive - BUT from what I . Yes, I also want to receive the CNET Insider newsletter, keeping me up to date with all things CNET. I have a lot of old pics on this and really need it to work. Everything is fine. I would request you to connect the drive with a different known working adapter in a different known working sytem. Yes, its an external hard drive but it will only shows either My Book or My Passport. 2. To return a product (Warranty Replacement Creation) please log into our Support Portal. Connect the drive directly to the Mac and avoid daisy-chaining it to other devices. The information gathered is for Communitic International to ensure the sending of the newsletter. The other way is to change the drive letter with Disk Management tool so to make unrecognized or undetectable WD external hard drive to show up on PC: If the WD drive still doesn't work properly after making it show up on PC, contine with fixes in the next video for help. Windows 10 Keeps Restarting or Continuously Reboots? Your My Book Essential or Premium Edition hard drive should now be ready to use. Branded Fireball 5. Change the USB port/Cable to detect WD external hard drive. That was it! so if I tear it down, what am I looking for? Sometimes the "external hard drive wont turn on" can be caused by a faulty USB power cable or port. PDF My Book Essential - User Manual .article_button_211222 .arrow{height: 3.25rem; overflow: hidden;display: inline-block; width: 0.75rem; background: url("/images_2019/article/icon-down-1222.png") 0 0rem no-repeat; display: inline-block; margin-left: 0.5rem; transform:translate(0,-1.175rem); } marston hart. Right-click on the USB Root Hub > Select Properties. View the answer I have this problem too .article_h2_list_221 .list li,.article_h2_list_221 .t {font-size: 0.5625rem; flex-wrap: wrap;} Being enthusiastic in computing and technology, she writes tech how-to articles and share technical solutions to resolve Windows & Mac data recovery, data backup, partition management, data transfer, Windows update issues, etc. Rep: 1 Posted: Jun 14, 2016 Options The drive is not powering up This is a 320 Gigs Mybook . Click on "Save File" then double-click the file to run it. By signing up, you will receive newsletters and promotional content and agree to our. Jan 8, 2020 by It is just a coincidence that it stopped working almost immediately after I connected it to my new computer? The drive would appear to start mounting or otherwise be recognized by the system, but then seem to hang and not be recognized. Make sure this isn't a WD Ware drive - the Ware drives are usually from 2010-present while 2009 and older is safe - usually. The driver will be installed without further interaction and should take only a few seconds to install. Post them below or e-mail us! WD is not providing anything at all, their driver stops updating after Windows 7, any Windows beyond 7 will not read or find the WD Book. I just now finished - took all of 10 mins or less. Press F4 to initiate PC reboot into Safe Mode. Change drive letter to make WD external hard drive show up. 1. Then check out whether the external hard drive shows up in My Computer/My PC or not. Support for multiple devices One installation of the software supports up to three WD drives (My Book or My Passport drives with WD SmartWare software). The drive itself could have failed, the partition on the drive may be damaged, the data cable may no longer be good, or the drive may no longer be getting enough power to fully spin up. $19.99. Drive Model/Part No. .box_211222 .sys .iconfont.no2 {font-size: 0.6rem;} How did you get around this without reformatting your drive and losing files? I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my power board) and that should do me. Learn about the driver and how to stop Windows from requesting installation. I have a lot of old pics on this and really need it to work. While hard drives can fail at times for odd reasons, in this instance it turned out to be a problem with the drive's enclosure. Same thing happened to my husband. is there a way to access it w/o a power source? .article_button_211222:hover {transform: scale(1.02); text-decoration: none; color: #fff;} }. If it doesn't show up, reboot or restart PC; If it shows up but disappears later, repeat above steps and go to Disk Management, change the drive letter of your WD external hard drive and reconnect it to PC to let PC detect it again. Here is a quick guide that you may follow to fix the WD external hard drive not detected, recognized, nor showing up error on your own: 1. In reality we do not recommend you "smack" your hard drive or other system components, but sometimes a little love tap or two can fix odd problems. As a professional author for over 10 years, she writes a lot to help people overcome their tech troubles. I'm hoping that based on sunnryze's solution that I can buy an external SATA enclosure and take the drive out of the My Book Live box and put it in the external enclosure, so I can access my data on the drive (if the data is intact). ALL RIGHTS RESERVED. Marc Johnson. Sep 12, 2020 by Get editors' top picks of the day, the most interesting reviews, news stories and videos. Download the WD TURBO_Installer_1_3_7.zip file to your desktop. is sata 2,5 or 3,5 . It shows up as a Device not an external hard drive. It comes with all the software you need to help protect your data, including WD Backup and WD Security software and is compatible with Apple Time Machine. Just ran a diagnostic on the hard drive as yeah, I was concerned. Lastly, try resetting the device, since a firmware fault could cause communications and power management errors. What to do? Jul 31, 2018 by Note: The My Book Essential and Premium Edition hard drive is preformatted as a single . or a enclouser for the HD, 2 hours agoJun 5, 2023 by My Book and Windows 10 - External Drives for PC - WD Community @media (max-width: 1000px){ WDBFJK0020HBK. Connecting it to, and mounting the drive under Linux, the drive would be directly readable. Learn why a WD My Book is not detected by WD Security software. Why is my external hard drive not turning on? If WD external hard drive shows unrecognized, go to drivers tab and delete/uninstall the driver. This drive does work on my LED Television when connected but it almost freezes my Windows Explorer and computer sometimes. The My Book external hard drives have varying capacities, depending on the edition and model. If yes what is the error message? If not, look in "disk management" and locate the drive by drive letter. Will my X470 motherboard support a WD Black in the second M.2 Socket? Debbie Malyn. - On the controller board, can follow 5/12 volts across a few caps, then one that is slightly bulging 2 volts. .article_button_211222:hover .arrow{ transform:translate(0,1.325rem); transition:transform 400ms ;} Those HD are formatted XFS as with Unix or Linux as system. Have no idea why; I haven't even backedup that many times so it's got plenty of space. Answered! There is also a license for Mac as well. PC will automatically boot into another Startup Settings screen. 2. Samsung makes great External HDs especially the solid state ones. Windows 11 White Screen? It looks like I have a similar issue. When all else fails, tear into the electronics. Check file system error, fix existing bad sectors. Windows 10 won't recognize MyBook - Microsoft Community Troubleshooting & Tips for Your External Hard Drive or - WD Support Apparently the power board (I don't know what the tek term is but it's the board where the power cord would connect) was bad in the old one. @media (max-width: 1000px){ But this case is he just replaced a new motherboard and processor. If not. Click Hardware and Devices and follow the prompt to proceed with the troubleshooter. Need a replacement? As you have stated, you get what you pay for!. does not power up and totally dead - Western Digital My Book Live software, but you are not required to use this software in order to use the drive effectively with your computer.. Data can be moved or copied on and off the drive with or without software. Was a breeze here. WD My Book Essential 2 TB Not working | Tom's Hardware Forum Professional WD external hard drive recovery solution offered by EaseUS hard drive recovery software is what you exactly need. I did the same thing, but now my mac can't read the drive. Daisy is the Senior editor of the writing team for EaseUS. .article_button_211222 {height:2.4rem;line-height: 2.4rem; width:auto;max-width:18.75rem;margin:0 auto 0.3rem auto;display: block; font-size:0.75rem; font-weight:bold;color:#fff;text-align: center;} .box_211222 .sys {font-size: 0.65rem;line-height: 1.15rem;margin:0.125rem 0 0 0;} .box_211222 .sys span { margin-right: 0.25rem;display: flex; justify-content: center; align-items: center; } I said I didn't care about the warranty, just the data, so he said just to remove the drive and buy a SATA cable to reconnect and obtain the data that way. My Book drives have hardware encryption, which means that you won't be able to recover any data with the drive disconnected from its enclosure. Easy to Use My Book desktop storage is ready to use out of the box so you can start transferring files, saving your memories and backing up right away. Click on View All on the left panel of the screen. Can you help me build the board which you built ? WD Backup Drive WD Elements SE My Cloud Home My Cloud Home Duo My Cloud My Cloud Mirror (Gen2) My Cloud EX2 Ultra My Cloud EX2100 My Cloud EX4100 My Cloud DL2100 My Cloud DL4100 My Cloud PR2100 My Cloud PR4100 View All Products Details Please rate the helpfulness of this answer Here are more details: With the above-listed solutions, you can also apply them to fix similar or the same issues on other types of devices, including: When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. WD "my book essential" not being recognized in Windows 10 Does not show up under Computer. I suggest you to Update the Windows 10 Drivers and check if it help. Here are two ways to potentially make the WD external hard drive detectable on your PC: Option 1. My Book Essential Edition - WD Support 1. Ive read this thread and will try purchasing a SATA cable (whatever that is!) You will now see a file called 'MyBook_98SE_Driver_1.00.01.exe' or 'MyBook_98SE_Driver_1.00.01' on your desktop. She has been working in EaseUS for over ten years, starting from a technical writer to a team leader of the content group. which SATA to USB you buy ? For more information, click this privacy policy. Yes, its an external hard drive but it will only shows either My Book or My Passport .article_h2_list_221 .list li:before { content:'\e603'; margin-right: 0.125rem;} Restart PC and your External hard drive will show up and work again. .article_h2_list_221 .list li {line-height:0.55rem; margin-bottom: 0.375rem; margin-left: -0.375rem; } When I first hooked it up to the new computer, the computer did recognize it and I was able to view the files within it for about a minute. Then I plugged a small 2,5" SATA HDD into the empty WD case and it works. Follow the onscreen prompts to install the WD Macintosh TURBO Drivers for your Western Digital external hard drive. 4. This really blows! Double click on the WD TURBO Installer file to start the installation process. Follow the steps below to resolve the issue. WD - MyBook stopped working, no power or reset button Turn around the drive and locate the "Reset" button on the back panel of the unit. WD MyBook Essentials 1TB Not Detected on Win10 Method 1: I suggest you to run the Hardware and Devices troubleshooter and check if it helps. There could be various reasons for a drive to become unresponsive or undetected. Go to Power Management and uncheck Allow the computer to turn off this device to save power. How to test a drive for problems using Data Lifeguard Diagnostics for Windows. The wizard will display a message saying that it is ready to install the driver, click Next. I had this problem, look carefully at the middle band above the USB sockets, there's a hidden reset button. Help! *END, Answer ID 20555: WD Security Password Protected Drive Auto Unlock Not Working, Answer ID 7502: Password Protected Unlock Prompt Not Displayed for My Book, Answer ID 20465: WD Discovery User Guide Instructions, Answer ID 13880: How to Install and Use WD Security and WD Drive Utilities Features, Answer ID 15058: Safely removing the USB device from the computer, Password Protected My Book Not Detected and Unable to Mount on a My Cloud, External USB Drive Will Not Mount, Not Seen or Detected by a My Cloud, WD Security Password Protected Drive Auto Unlock Not Working, WD Security: Will Not Allow My Passport or My Book to be Unlocked on macOS 10.14 (Mojave), My Book Live Duo: Password Protected USB Drive Not Detected. While hard drives park their heads when powered down, a violent shock can still cause physical damage. Apparently the power button on the MyBook enclosure can get stuck, and since holding the power button on many devices is a way to reset them or otherwise send custom commands to the firmware, this could cause the MyBook to power up but then stop communicating properly with the computer. Click Start > Type: devmgmt.msc in the Search box and hit Enter. Saying I need a driver but cant find one on the WD site. There were no problems at all when I was using it with my old computer. From there just copy as normal over to a FAT32 Driver in the PC. Quick Fix WD External Hard Drive Not Showing Up, FixWD External Hard Drive Not Showing Up[2 EfficientSolutions], Bonus Tip: Fix WD External Hard Drive Not Working, Extra Tip: WD External Hard Drive Recovery Solution, FAQs About WD External Hard Drive Not Showing Up. J Goddard Me Again! 3. After connecting the My Book Essential or Premium Edition hard drive, Windows will automatically detect the unit and a new hard drive icon will appear in the My Computer window. Even worse, the same thing is now happening when I connect it to my old computer, which previously had no problems with the hard drive. Copy and paste the report in your initial post. Does the drive show in Disk Management? Software & Hardware Hardware Please click the link below for your operating system to download the TSG SysInfo Utility. My Book drives have hardware encryption, which means that you won't be able to recover any data with the drive disconnected from its enclosure. Download - Social media, WD hard disk not detected on My Computer, I/O device error, How to delete whatsapp contact not in address book, The volume does not contain a recognized file system, How to Recover a Disabled Facebook Account, How to Disabled Write Protection on a USB, How to Upload High Quality Photos to Instagram. For more details, please refer to Answer ID 20555: WD Security Password Protected Drive Auto Unlock Not Working. 5. makes me think newer is less reliable - !! Click Install to start the installation of the drivers. Let it scan the drive, it will populate a directory with found files. It was $20 US a license, from a place in the UK. Windows 10 WD MYBOOK not recognized anywhere on my dell So, practically speaking, what does a corruption issue mean for me? Sorry I couldn't help you recover your files. Tracy King updated on I said I didn't care about the warranty, just the data, so he said just to remove the drive and buy a SATA cable to reconnect and obtain the data that way. MyBook not working? Smack it! - CNET The external drive may be detected by the system if you connect it to another PC, but it doesnt respond. . Also, these tips cover creating and maintaining backups, both with and without backup software.. Wait, don't tear it down, it could still be under warranty Oct 14, 2017 by They are more expensive but You get what you pay for.. A line of external hard drives by Western Digital, styled after hardbound books. (Windows) After extracting the zip file, open the folder named 'wd_windows_tools' on the My Book Essential Edition external hard drive. Support for this product has ended and is no longer available per, External USB/FireWire Fat32 Formatting Utility, My Book Essential Edition Backup Software (For UK Dixon's Retail Customers ONLY), My Book Essential/Premium Edition Windows 98SE driver, Troubleshooting & Tips for Your External Hard Drive or Portable SSD, How to Backup, Copy or Move Data Between Drives on a Windows or macOS Computer, How to Install and Use WD Security and WD Drive Utilities Features, How to Install and Use WD Drive Utilities Features, How to Format a Drive for Use on Both Windows and macOS Using exFat or FAT32, Western Digital Knowledge Base Article #528. Western Digital My Book Essential and Windows 10 Very happy camper now !! If you already have an older version of WD FAT32 Formatter installed on your system, you will need to remove it first. Click on Start > Type: devmgmt.msc in Search to open Device Manager by hitting Enter. Follow the steps below: 1. If you have further questions about WD exteranl hard drive, follow and find answers here. 2023 CNET, a Red Ventures company. We found the solution it doesnt work to usb 3.0 but were able to view it at usb 2.0. Fix It Now! Nov 12, 2019 by [quotemsg=16127548,0,1725647]Unfortunately this is not going to work. Send us an email. Find and right-click the WD external hard drive > Select Change drive letter and path. Fix WD External Hard Drive Not Showing Up/Recognized Error [Full Please help. With power cable connected, press and hold this thin button and hey presto all fixed. Right-click on This PC/My Computer > Select Manage. Right-click on This PC > Manage > Disk Management. Reboot the computer system before connecting the My Book Essential or Premium Edition hard drive. Important: Make sure to back up any important data on the drive. Check with the manufacturer on how to do this, but it usually involves unplugging the device for a set amount of time, and pressing a combination of buttons or a small, hidden reset button on the device. 3. Hi all, I have got a WD MyPassport. corrupted M.2 ssd sandisk not formattable. @wd5000, Have an old WD5000 2006 NAS drive that won't power up. Hello, guys I'm suppose to ask a question but I am providing a solution to WD external hard drives at least for my book anyways, I've had my My Book for a couple years gave up on because I couldn't figure how get stuff to save to the harddrive because it was not being recognized. [quotemsg=16119609,0,1725647]Hey there, marathawarrior. Need My Passport / My Book Setup Help? When your satisfied the data is safely moved over to other media, the NAS drive can be formatted (partitioned) as a useful drive on the PC (or Mac). SOLVED: My Book won't power up - Western Digital My Book R S, Albert Einstein It may not display this or other websites correctly. I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. Now, it wont turn on! Nov 8, 2019 by If you don't, go to step 6. Also upgrading to a larger drive is later possible. Yes No DL Diane Lynn_523 Replied on January 9, 2023 Report abuse In reply to Sabya R's post on January 9, 2023 It's baffling, the WD My Passport Ultra DOES show up in the file explorer as drive D, and I can see some files in there, including the one to load the WD software. Go to downloads. Support for this product has ended and is no longer available per, Troubleshooting & Tips for Your External Hard Drive or Portable SSD, How to Backup, Copy or Move Data Between Drives on a Windows or macOS Computer, How to Install and Use WD Security and WD Drive Utilities Features, Cannot Find My USB Flash or External Drive on Windows or macOS, How to Install and Use WD Drive Utilities Features. Do Not Sell or Share My Personal Information. Then check out whether any devicesshow up as unrecognized or not: Corrupted system files or bad sectors on WD external hard drive or other storage devices would block your device from working or responding in Windows PC. There are nine series of My Book drives including the Essential Edition, Home Edition, Office Edition, Pro Edition, and World Edition. Questions? The reasons of why WD Passport external hard drive not showing up could be various, including: drive letter conflict, outdated drive driver, corrupted file system error, etc. Alex Niculescu, yeah but that means replacement, right? Try different PC or Laptop Re-install USB drivers Unplug all connected USB devices Fix USB root hub You can also check out the below blog to know the solution for the issue: https://www.stellarinfo.com/blog/how-to-fix-not-responding-hard-drive/ Hope this will help. Was working fine under Windows 8.1 This thread is locked. Download the MyBook_98SE_Driver_1.00.01.zip file and save to your desktop. If they cant produce a quality product they dont deserve our money. How I rescued my data from a 3TB WD My Book External Hard Drive I opened the case, removed the standard 3,5" SATA HDD and pugged it into a desktop. Reboot PC into safe mode, check if WD shows up. Extract the contents of the MyBook1UB.zip file directly to your My Book Essential Edition external hard drive using an extraction utility such as WinZip (Windows) or Stuffit Expander (Macintosh). The tips below describe how to locate your data and copy it to an external hard drive. Create an RMA. It can be connected to a PC via SATA once you remove it from the MY CLOUD case. ; does not auto unlock after a computer reboot. Maybe something like test disk http://www.cgsecurity.org/wiki/TestDiskwill fix it. WD Mybook not recognized [Solved] - CCM Recover Data from Western Digital Hard Disk. Open Device Manager > Expand Universal Serial Bus controllers. Your My Book Essential or Premium Edition hard drive should now be ready to use. If you lost files after fixing WD external hard drive not working issue or cannot access saved data in your storage devices, just free download EaseUS hard drive recovery software and let it help now. Thanks for the advice on never buying a WD again! Is it easy to take the drive out of the My Book Live case? Feb 22, 2023 | After connecting the My Book Essential or Premium Edition hard drive, Windows will automatically detect the unit and a new hard drive icon will appear in the My Computer window. Recently we received an e-mail from a MacFixIt reader who wrote in with a fix he found for his Western Digital MyBook external hard drive that had stopped working. Software and Firmware Downloads | WD Support Craig Heath, The best thing is to stop buying WD external HDs. 2. You can also review your targeting options. Even if you manage to recover anything it would be encrypted and unusable. No SATA expert, look like what was said about a proprietary interface could be positive. I tried different cables, different USB ports, different computers - nothingAny suggestions will be highly appreciated. I've tried different outlets, also subbed in the power cable from my older MyBook Studio, all to no avail!
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