The Cubs blasted three home runs and defeated the host Padres. Stub hub maintenance Topic options wpodell1 Stagehand Stub hub maintenance Just checked my Sunday tickets to the Dodgers at Oracle after the maintenance and see that price changed from $148 per ticket to $354 per ticket. I can get to the support page but nowhere else and need to download tickets! How do you make a memorable (but wholesome) broadcast gaffe? His tickets didnt sell. There are some things you can do while the car is running - add fuel, oil, washer fluid, clean the windshield, change gears, etc. Consider a call to action, a link to other helpful content you provide (just be sure its not offline!) web server - "Site Down for Maintenance" what kind of maintenance work Lets take a look at some inspiring maintenance page examples and our top tips for doing maintenance pages the right way. Server is up. Rapidly is not a timeframe. As Danny and I discussed on todays podcast theres a pretty big difference between being in row three of a section in the 200s and row 24. Kasper began researching and realized her tickets were not appearing in the app at all. Do you have an action that you are asking your users to take? Scott received an email intended for the person hed tried to deliver a ticket to that claimed he never delivered the ticket. All you have to do is type the name of the website you want to check and a fresh site status test will be performed on the domain name in real time using our online website checker tool. Check issue below if it's down for everyone else or just you! Its a nice touch to add a parenthetical translation for a common time zone (like Heroku does). However, by far the most troubling thing I uncovered before that piece went live last Friday was StubHubs decision to pause MLB sales for June 6-9 due to site maintenance, which left a lot of fans unable to use the app to sell or buy tickets from last Monday to Thursday. Ticket Basics My Account Event Updates Accessibility Why am I getting a blocked, forbidden or 403 error message? The OP's question is totally loaded. Before making things too complicated, be sure youre seeing things from the users perspective. Server is up. Or maybe you cant even remember the last time you encountered one. Make it clear that visitors are still within your site. Embedding an announcement in the app that will be impacted is another approach, and a great way to put the update in context. How is it ok for Stubhub to use bots to bog down a tickets - Reddit Physically present in AZ/CO/CT/IL/IN/IA/KS/LA (select parishes)/MA/MD/MI/NH/NJ/NY/OH/OR/PA/TN/VA/WV/WY only. Notice they have a dedicated Twitter account specifically for status updates and link out to their status page. Embrace transparency, foster a sense of belonging, form connections and have fun along the way. While fun branding is always more exciting than a dull page, dont mince words or try to get too cute with your copy. Eligibility restrictions apply. You dont want to talk down to anyone, so use your product and user base to gauge how technical your message should be. Isitdownrightnow.com helps you find whether the website you are trying to browse is down or not. . * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 23:53. Knowing this can considerably ease you in rectification of the real problem. Even if the app comes back for the purposes of buying a ticket, Im not sure its as useful given what theyve eliminated. Reply to this tweet with your best joke. The print out includes the order number. Terrible move for fans. That information is critically important to making an informed decision about where to sit in Wrigley Field due to the poles in the grandstand and well-known sightline issues at the aisles. This service is usually provided by your ISP. (This is tricky with users across different time zones.). That filter no longer exists. I logged in last week and saw the same thing weekday games that would normally have a couple thousand seats available had hundreds of seats available. Incident response: how to keep tech problems from becoming people problems, Stay code-connected with 12 new DevOps features, 5 tips for incident management when youre suddenly remote. Be mindful that a lot of your readers will immediately recognize a maintenance announcement when they see one, and theyll want to skim directly to the time window. After the story posted I received dozens of replies and direct messages on social media from frustrated fans all over the league. Blame/thank advances in zero downtime maintenance. Three up, three down: A look at the Cubs, June 5 edition, Minor League Wrap: Smokies stop Lookouts, 5-4. 1 . But Scott was also clearly more than a little annoyed. Jun 11, 2022 11 Retweets 44 Quote Tweets 49 Likes Who can reply? It runs through countless local concerts and music festivals. Culture, tech, teams, and tips, delivered twice a month. I pulled out my phone, opened StubHub, searched for a single ticket, went to the filters and selected best value. Within two minutes I had a single seat in section 206 that I knew would have great sightlines because Im familiar with the park and know which rows, seat numbers I want. When she was informed about the three-day outage during the previous Giants series against the Rockies, she wasnt all that worried about it. Be judicious. After reading about the number of buyers and sellers whove been impacted by fundamental product changes, Im not entirely sure there is any number of additional features StubHub could develop that would give me confidence in the platform. MLB essays A week after StubHub updated their app, significant problems continue and could last 'a few weeks' Fans have experienced vanishing listings, not receiving tickets, tickets sold. Before everything, understand the impact Nice job on the Maintenance especially on the two dates that the tickets were taken off the sales platform. Not a bad comp at all. She reached out to StubHub to alert them to the fact that she had tickets that had been sold multiple times to different people so StubHub could resolve the problem. Use the moment to try to keep some of those visitors engaged. https://t.co/HVLJiAo4GW. 'Down for Maintenance' error in WHMCS? Here's how to fix it - Bobcares For my purposes this lack of information means I will not even consider a large number of tickets that are currently on StubHub. But you can certainly make a suggestion. Stubhub down? Current problems and status. - Down for Everyone or Just Me The bottom line is I wouldnt recommend buying any seat in the 200s without row information, which is a bummer, because it is my favorite place to sit in the park. We've sent more than 7,000 notifications to our users about Affirm incidents, providing transparency and peace of mind. But that didnt prepare him for what happened next. This season ticket holder told me he also has NFL tickets for the upcoming season that disappeared in a similar fashion, so the issue appears to go beyond MLB tickets. Just dont get too crazy. You might think a maintenance page is unnecessary. This is best used as a supplement to an email and Statuspage strategy. Your visitors shouldn't feel like they landed on a totally different site when they find your maintenance page. While a no-downtime update is ideal, it isnt always possible. I have close to $1,000 in ticket sells already made for events yet to occur. Last checked 28 secs ago. Remember that there are real people reading your messages. StubHub sent out an email that removed all MLB listed games from June 6-9 due to "maintenance": . Once you move into the areas with poles however, I wouldnt buy any ticket in the 200s without row information. A maintenance page is a temporary placeholder for times when a site or app needs to be taken offline for updates, backups or maintenance. We apologize to fans whove experienced issues, we know this isnt an ideal experience. Not sure what to do. This. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. StubHub on Twitter: "Due to recent site and app maintenance to improve That means you dont know if you will have vendors blocking your view of the field every 30 seconds or not. This tweet is from Friday morning, after MLB tickets were available again spoiler alert, the issues have not been resolved: @StubHub Hi, I bought tickets to the Yankees/Cubs game tonight. Larger impacts call for longer lead time and more frequent updates before the maintenance. My confidence in Stubhub as a trustworthy platform has definitely lowered, and at this point I would not say it is impossible that my upcoming sales confirmations may "vanish." Gambling Problem? The point of the exercise is to get you thinking about the interruption from the users perspective. If stubhub.com is up actually and appears down only for you then follow these troubleshooting steps or you can search for an alternative. Kudos to MLB franchises and their customer service for that. Broken links or crashed servers can cause an error page. Its not a crime scene, just a temporary construction zone. With this latest update they have removed a lot of the information that made buying tickets on StubHub easy. SoundCloud helps musicians create and share work with their fans. We are changing the way you register and sign-in to the StubHub Community. i) First, we look at the WHMCS core files like init.php and cart.php and check the version number. This "oh shit sucks to be you attitude" and theft of money is terrible. BOA refunded all my money instantly. Treat your users the way youd like to be treated. Scott was adamant that I know how great the Giants had been for their season ticket holders, which was a running theme throughout my conversations for this piece: Everyone said their MLB team was great. I rarely purchase tickets more than 24 hours in advance. I wanted to created this thread to ask some questions and offer some tips for what I am doing. Error pages surface when a visitor is able to locate the server, but not the specific destination. Its easy to drown your readers inminutiae with a maintenance update. I have been a @StubHub affiliate for 10 years. Season ticket holders in particular seem to be having issues listing their tickets. Me and a few WST buddies will pick a winner at 3:00pm. In general, we lobby for over-communicating service issues. Is Stubhub.com Down Right Now? - Stubhub.com not working Find or create the event you selling the tickets for. Event and Venue. StubHub is an American ticket exchange and resale company. His listing for Sunday was eventually accepted, but was pulled 24 hours before first pitch, rather than the usual hour before game time. We apologize to anyone who has experienced these issues, as we know this is not an ideal experience. I will be seeking other companies to sell and purchase tickets from. The further in advance your initial announcement, the more reminder updates you should schedule in. This went well beyond aesthetics and filter preferences. See terms at draftkings.com/sportsbook. Write in a helpful tone, like you would talk to a colleague in a normal workplace setting. Kimberley Kasper is a San Francisco Giants season ticket holder who reached out because she estimates shes out $3,300 or more after her seats were not listed for a week. Stubhub.com has been rated 1.5 out of 5 points. Login to add posts to your read later list, Event Ticketing Resources For Secondary and Primary, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. Server is up. Before anything else, you should be able to clearly answer all of these questions. Additionally, I feel like its worth being explicit that while its obviously true that StubHub doesnt guarantee tickets will sell, I think its pretty egregious that a business that exists solely to facilitate these ticket sales believes they should bear no responsibility for site maintenance that eliminated and made useless large amounts of inventory from their users. Just the most ignorant and callous customer service experience ever. Last checked 56 secs ago. StubHub outage and reported problems map | Downdetector COVID-19 Impacted Events Updates. There were hundreds of people with tix for today thinking they had tix for yesterday, showing up at the game to find out 10+ people were sold the same seats. What problem are you having with Stubhub? Marcus Stroman was excellent again in this 7-1 win.
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