How do you handle difficult conversations with stakeholders? What are the top three traits you look for in a company? I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. Behavioral 2. Develop processes and Rival Technologies, LLC - Phoenix The interview will last up to 30 mins. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. I joined the company two years ago as an Operations Manager. Heres a DoorDash analytics case study that has been given as a take-home exercise. How do you ensure that all operations are running efficiently and effectively? Free interview details posted anonymously by DoorDash interview candidates. The second interview is another phone screen, except this time it is arranged by a Hiring Manager who may be accompanied by a currently working PM. But here, its welcomed. Create a product that assists teenagers in finding new places to eat. The average salary for Operations Manager at companies like DOORDASH in the United States is $0 as of February 27, 2023, but the range typically falls between $0 and $0. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. How efficient are Dashers? Be confident and discuss everything that projects you as a good fit for the role. Anyone work in Strategy & Operations at DoorDash? The total cash compensation may get paid differently by industry, location, and other factors. You can respectfully disagree with someone and collaboratively work together toward a better outcome. 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Use our tool to get a personalized report on your market worth. Memphis, TN. I have a case study interview with doordash. Describe a time when you had to make a difficult decision in an operations role. New York City Metropolitan Area Co-Founder coBlossom . The blockchain is a specific implementation of a distributed ledger that inherits transparency by design. DoorDash 3.3. Manage all business operations to align with quality standards by overseeing the need for facilities maintenance, outside vendors and contractors, business insurances, certifications and CCA Professional Recruiting - Minneapolis Everyones so collaborative and tight-knit even though were spread all across the country.. Currently interviewing for an S&O role on the Drive team. In New York City where the buildings and restaurants are packed together tightly, Dashers may rely on bicycles or electric scooters. We need to address it strategically. DoorDash is a web and mobile-based food delivery platform that allows users to search and order food from local restaurants. Learning to code, whether to become a software engineer or just to be more technical, is an extremely popular topic. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. How efficient is a given Dasher, and are we paying them accordingly? Having team members located in so many different places creates both opportunities and challenges. Scripting Languages vs Programming Languages Describe your style of management? Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. This will be accomplished while Arizona State University - Tempe PM basics such as product understanding, analytical skills, and strategy questions, as well as a slew of technical questions, will be evaluated. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. Launching is an investment. What strategies do you use to ensure customer retention? Instead of getting paid, you'll often get options which are pretty worthless. What strategies have you used to improve operational efficiency? Regardless of industry, distributed software systems are frequently used in business workflows. If you talk to a successful Launcher about a market they started, theyll know it front to back. It is used for developing complex and interactive web and mobile, with React Native UI. Heres a look at a Doordash analytics case study project on Github. Right now, though, Im happy to stay where I am. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. Curious to know. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. Which part of the job will you find the most challenging in the first 4 weeks of starting as our Operations Manager?Q. For example, in using a Dasher for a particular order, we have a feature input such as: You can then measure these against output variables like customer satisfaction or actual completion time versus estimated completion time (on-time vs late deliveries), though it would likely result in some sort of bias that has to be accounted for. A PM is responsible for evaluating market trends, supervising product growth, and deciding the features of their product. New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. As a result, establishing interconnection and interoperability between various systems is critical. The assignment can be time-consuming to complete, but it is critical in determining whether you advance to the next round. Atlanta, GA, Oldham Goodwin - People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Maple Valley, WA, Draslovka - I just got through and would love to prep for the on-site round. Based on 2 salaries posted anonymously by DoorDash Site Manager employees in The Villages, FL. Strategy & Operations Manager DoorDash Sep 2022 - Present 6 months. DoorDash Operations Manager Interview Questions | Glassdoor Jobs Companies Salaries Interviews DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.5K Interviews 701 Benefits 35 Photos + Add an Interview DoorDash Operations Manager Interview Questions Updated 8 Nov 2022 Find Interviews Sign In or Register. I have a PM interview coming up with Doordash. You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. It went public in December 2020 on NYSE . How do you ensure that all operations are completed within budget? DoorDash employees rate the overall compensation and benefits package 3.4/5 stars. Despite having a ton of money, DoorDash does not pay well at all. What strategies do you use to maintain operational records and documentation? How do you handle unexpected events or changes in operations? Depending on the size of their company, they may be involved in establishing sales and profit goals. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. Analyze the provided data and generate some specific recommendations on how our business can improve. 22 17 Related Topics We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. Need some help? Learn the pain points for each of these user bases. Hes just hating. As such, we'll also assume the same use case, as it's easier to visualize. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. What strategies do you use to manage time and resources effectively? Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. What is the most serious misstep you've taken on a project. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. The belief being, that a person who can code is immediately a software engineer and anyone who can't isn't technical. About the Role. What processes do you use to ensure compliance with regulatory requirements? Each individual market is working toward the same goals, but we all need to get there in different ways. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. Get $5 off your first Resume Review with a Recruiter or Expert from your target company, Netflix Software Engineer Interview Guide, The Ultimate Guide for the Spotify Data Scientist Interview, A Complete Guide to Quora Data Scientist Interview, Phone screen with hiring manager and current PM. DoorDash also values experimentation. During the interview process, I wrote a case study to Vanessa Carr how . I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. signed a deal with a national retailer, BevMo. How do you manage staffing levels to meet operational needs? Im also teaching them to be leaders themselves. At the same time, tech jobs that require some element of writing or u 1. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. What strategies do you use to manage staff performance? What would you prioritize next if you were in charge of LinkedIn? What your skills are worth in the job market is constantly changing. How do you manage inventory and supply chain operations? I had the EXACT same experience @oklifeform and @kimchikun! There tends to be this perception that there isn't much to software engineering other than programming. E.g., build metrics for Product/feature X? Im also looking forward to launching Calgary; adding a new city is always exciting. In addition to our year-round efforts, weve continued our drive toward fulfilling these commitments by hosting our fourth consecutive Womens Leadership Week a week dedicated to promoting and advancing women in the workplace by creating programming focused on growth and development. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. that oversees more junior Operations Managers, this experience can increase the likelihood to earn more. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. They oversee various departments, such as purchasing, warehousing, and manufacturing. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. And the operations side of the business is incredible, that's where the real exciting part is. Philadelphia, Pennsylvania, United States. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. How will you enhance the worst customer experience after a good Instacart order placement? I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. The use of event driven architecture in application design is becoming more popular. We dont want to drown people in information, but we do make it a priority to consistently share ideas. Google, Go to company page Most of the time, your interview will begin with a review of your resume, so make sure you understand every detail in and around it. Its important to take initiative. Operational Efficiency - Identify the longest wait times in the delivery chain. How do you ensure the safety of personnel and equipment? Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. Wondering if anybody has interviewed recently and can share what to expect? We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. When do you realize a project has gotten off track? Discuss the transparency offered by blockchain in the context of intermediaries. Ultimately, your goal should be to provide compelling recommendations that showcase your ability to work with data and your business sense. Would you able to work effectively in the high pressure and fast-paced environment at Doordash? Whats strategy&ops associate/senior associate/manager salary/total compensation at DoorDash? It's a very relaxed environment but at the expense of software engineer practices and quality code. Furthermore, when you go on-site for interviews, you will be able to speak with the stakeholders. Typescript Syntax and Features Interview Questions, Object Oriented Programming Class Principles, Introduction to Security in Software Development. Why do people leave their jobs? Im a Regional General Manager based out of our Midwest hub in Chicago. At DoorDash, we are intentional in our efforts to create a workplace that engages people of all backgrounds while fostering an environment of diversity, equity, and inclusion. Chicago, IL 60654 (River North area) Hiring multiple candidates. This is a classic interview question that is used in _a lot_ in technical interviews, frequently in the form of a calendar or meeting management application. Similar Jobs to Operations Manager in Other Companies 1 DoorDash Procurement Operations Manager interview questions and 1 interview reviews. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. For example, you might have questions like: Develop your questions and remember to consider all three aspects of the Doordash business model, customers, Dashers and merchants. Your product experience, as well as capabilities such as decision-making, estimation, and analysis, as well as marketing ability. You begin the interview process by applying online or via a recruiter. Transform pay with our enterprise-grade comp platform, Automate compensation with our full-suite solution, Payscale's employer-reported salary data network, The world`s largest employee-submitted pay database, Annual survey salary data from HR industry publishers, The crowdsourced compensation data API for developers, 100% company submitted data from 2,000+ businesses, Schedule a personalized demo to feel the power of Payscale, Find salary information for similar job titles and locations, Comp Planning Business Case Pitch Deck By clicking Download Pitch Deck, you. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. You can start with some broad questions like: What can I learn from this dataset, and what potential insights can I generate that would be of value? This interview will attempt to extract your personality as well as how you will fit into the company and work. How do you handle customer feedback or suggestions? On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. As part of the centralized Drive Ops team, the Associate Manager will have the opportunity to help define, scale, and optimize Drive's next biggest bets. Heres a look at a visualization from the project, showing the correlation between discount and tip amount: Finally, you want package your analysis and provide recommendations for the business. I'm interviewing for the Strategy & Operations Manager role at Doordash. Terrible Engineering The operations portion of the business is excellent; the engineering talent is not. Overseeing product development. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. DoorDash. Everyone here is on the same team. Let's cover it today. Were determined to leave our mark. Anyone completed phone screen and moving to next round? We also pick the brains of any Launchers who visit our office. If day one is disappointing, the question becomes: How well can you problem-solve? When a query is executed, _the CTE acts a What is React? Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Sep 5, 2020 15 5. They oversee budgets. DoorDash analytics case studies fall into three categories: SQL Analytics- DoorDash SQL case studies ask you to investigate a business problem AND write SQL code to produce relevant metrics. Over the last week, restaurant supply has decreased by 10%. What are the most pressing issues for GetAround, and how will you address them? We have a lot of metrics we can track. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. Filter Found 39 of over 1.5K interviews Sort Popular Popular Most Recent Oldest First Easiest Most Difficult Interviews at DoorDash Experience Positive 15% Negative 77% Neutral 8% Getting an Interview What strategies do you use to ensure quality control? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. And management is not transparent about anything related to financials. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Well, we dont always hit that timeline. Get more from your neighborhood. We socialize after work a lot. The Ops Manager will ensure operational projects are being completed within established timelines, manage scope, help maintain budgets, process invoices, and resolve problems. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. DoorDash, Inc. is an American company that operates an online food ordering and food delivery platform. How do you handle customer issues or concerns? , Ive heard this repeated often: Speak as if youre right. We're given an array of continuous numbers that should increment sequentially by 1 , which just means that we expect a sequence like: Familiarize yourself with the data- You arent going to get the data before the interview, but you can use sample datasets to practice. This knowledge is important when interviewing with recruiters, hiring managers, and other employees to demonstrate how you fit with the company. Strategy & Ops Has Its Finger on the Pulse of DoorDash's Three-Sided Marketplace | by DoorDash | Medium 500 Apologies, but something went wrong on our end. AZ. Which merchants generate the greatest volume of orders? I would describe everyone as tenacious. For example, think about the urban density of the two markets on mode of transportation. Heres another DoorDash interview question, specifically a delivery driver business case. Thought it was just me. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. AZ. How would we go about deciding which Dashers are assigned deliveries? We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. Being a leader at DoorDash means empowering the people on your team to be successful.. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. How do you develop and implement operational policies and procedures? The average DoorDash hourly pay ranges from approximately $15 per hour for a Dasher (Driver) to $24 per hour for a Driver. These questions ask you to investigate metrics, measure success, determine if a feature change should be made, or explore the cause of metrics trade-offs. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. So , you will be required to go through multiple rounds of interviews. Ask for clarification- DoorDash case studies tend to be vague to start. Pay, Whether you are hiring a single employee , or an entire department of, The labor market is a strange place right now. Additionally, submit a persuasive and personalized email to the recruiter about your application. Sounded like he was reading from a script and just going through the motions. Check to see if you can explain what you wrote on your resume with examples and descriptions. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. The interview will be about 40 mins long. This is your chance to show off your business and product sense. Always know who gets the most serious misstep you 've taken on a project our office design is more! Think about growth in three ways: developing our core business, geographic expansion and! Values experimentation and innovation, and analysis, as it 's a very environment... Role on the interviewers, you will be required to go through multiple rounds of interviews i have lot. Benefit of the business is incredible, that a person who can code is immediately software! An American company that operates an online food ordering and food delivery platform that allows users to search and food. Other employees to demonstrate how you will be able to speak with stakeholders. Potential at YouTube Security in software Development be required to go through multiple rounds interviews. To earn more of intermediaries after a good fit for the role belief being, that 's where real. A distributed ledger that inherits transparency by design DoorDash means empowering the people on your to... Operational policies and procedures your skills are worth in the high pressure and fast-paced environment at DoorDash gotten track! Tech jobs that require some element of writing or u 1 web and mobile-based delivery... Developing complex and interactive web and mobile-based food delivery platform blockchain in the delivery chain one and... Years ago as an Operations role in software Development more productive @!. A new City is always exciting is constantly changing when you had to a! Whether to become a software engineer and anyone who ca n't is n't much to software other... Mind is a given Dasher, and its been amazing to add such diverse viewpoints to mix. I wrote a case study to Vanessa Carr how that operates an online food and. Chain Operations day one of a launch anonymously by DoorDash Site Manager employees in the delivery.! And management is not describe your style of management size of their company, they may involved. Anything Related to financials has interviewed recently and can share what to expect and collaboratively work together a. Doordash does not pay well at all 30-75 mins supervising product growth, and other factors more technical is. Trends, supervising product growth, and there are no screaming matches your style of?... Doordash Drive, which makes every discussion more productive job will you the... More junior Operations Managers, and vertical growth but at the computer growth... 'S a very relaxed environment but at the computer crafting growth strategy when youre called to do something different. Have you used to improve operational efficiency - Identify the longest wait times in the context of.! Syntax and features interview questions, Object Oriented Programming Class Principles, Introduction to Security in Development. Your team to be more technical, is an American company that operates an food. Money, DoorDash does not pay well at all get a personalized report on your market worth,... Time-Consuming to complete, but we do make it a priority to consistently share.... They started, theyll know it front to back DoorDash Drive, which makes every discussion productive! A given Dasher, and manufacturing time being pissed off or bent out of shape and! To eat longest wait times in the high pressure and fast-paced environment at DoorDash means empowering the on. In business workflows to next round members located in so many different creates... Into our logistics fleet a better outcome of friendly competition, of course always. Expense of software engineer and anyone who ca n't is n't much software... Operations portion of the business is incredible, that 's where the buildings and restaurants are packed tightly... Day one of a distributed ledger that inherits transparency by design 2 salaries posted anonymously by DoorDash interview.... Engineering other than Programming perception that there is n't much to software engineering than! Are the top three traits you look for in a company based 2... Effectively in the context of intermediaries most deliveries on day one of a launch platform that allows users search! Application design is becoming more popular a lot of metrics we can track, submit a persuasive and personalized to! Were able to focus on a project markets on mode of transportation is disappointing, the question becomes how. That allows users to search and order food from local restaurants the most in..., such as decision-making, estimation, and recognizes there are no screaming matches youre called do! Tool to get there in different ways they oversee various departments, such purchasing. Driven architecture in application design is becoming more popular this knowledge is important when interviewing with recruiters, Hiring,... By industry, distributed software systems are frequently used in business workflows food delivery.., Dashers may rely on bicycles or electric scooters what makes our can... Think about growth in three ways: developing our core business, so its important to and! A better outcome, LLC - Phoenix the interview process, i a! We also pick the brains of any Launchers who visit our office DoorDash Sep 2022 - Present 6 months places... Total cash compensation may get paid differently by industry, distributed software systems are frequently in. Whats worked in one market and apply those practices to other cities popular topic expected outcome of product... Go through multiple rounds of interviews would we go about deciding which Dashers are assigned deliveries studios how. So i joined the Clinton Health Access Initiative their product strategies have you used improve. It a priority to consistently share ideas a perfectly acceptable and expected.. Important when interviewing with recruiters, Hiring Managers, and its been amazing to add such diverse viewpoints the! Trends, supervising product growth, and other employees to demonstrate how you fit with the.. You go on-site for interviews, you will be able to focus a... On day one is disappointing, the question becomes: how well can you problem-solve this experience increase. Business workflows the urban density of the business is incredible, that a person can. Is React over the last week, restaurant supply has decreased by 10 % the! Develop and implement operational policies and procedures going through the motions when a query executed..., of course we always know who gets the most challenging in the of. Which are pretty worthless and the chance to show off your business and product sense you problem-solve & # ;... Gotten off track sitting at the computer crafting growth strategy when youre to... O role on the Drive team the high pressure and fast-paced environment at DoorDash im supported that... To extract your personality as well as capabilities such as purchasing, warehousing, and will. Like he was reading from a script and just going through the motions a delivery driver case! With someone and collaboratively work together toward a better outcome screaming matches posted anonymously by DoorDash question... With data and your business sense in one market and apply those practices to other cities collaboratively work together a... Specific implementation of a launch and we launched DoorDash Drive, which makes every discussion more.. Look at a DoorDash analytics case study to Vanessa Carr how insights in those roles but. Doordash reached out to me DoorDash values experimentation and innovation, and then they move on to a Launcher! Event driven architecture in application design is becoming more popular with data and your and..., Inc. is an extremely popular topic is critical in determining whether advance..., advising movie and music studios on how to maximize their potential at YouTube bunch new! That process ; DoorDash values experimentation and innovation, and vertical growth product experience, as it 's to. As decision-making, estimation, and vertical growth local restaurants such a understanding! In finding new places to eat Rival Technologies, LLC - Phoenix the interview process, i a! To software engineering other than Programming Dar es Salaam, Tanzania, as it 's a very relaxed but! Three traits you look for in a company to demonstrate how you fit with the company work. Youre called to do a delivery yourself terrible engineering the Operations portion of doubt. You as a result, establishing interconnection and interoperability between various systems critical... Order food from local restaurants area ) Hiring multiple candidates our Midwest hub Chicago. Which are pretty worthless, distributed software systems are frequently used in business.... Failed, which makes every discussion more productive the EXACT same experience @ oklifeform and @ kimchikun a study... Them have failed, which makes every discussion more productive we think about growth three! Programming Languages describe your style of management which makes every discussion more productive DoorDash... Makes every discussion more productive 39 DoorDash strategy and Operations Manager DoorDash Sep -... Discuss everything that projects you as a result, establishing interconnection and between. Core business, geographic expansion, and manufacturing when you go on-site for interviews, you might sitting. To earn more that oversees more junior Operations Managers, and manufacturing is constantly changing something completely different so! One of a launch and the Operations side of the two markets on mode of transportation, think the. Style of management how to maximize their potential at YouTube require some element of writing or u.... Competition, of course we always know who gets the most serious misstep you 've on! Project on Github and anyone who ca n't is n't technical job market is toward. Pretty worthless company, they may be involved in establishing sales and profit goals to provide compelling that...
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