I have received my email confirmation and I notice that I have entered my personal details incorrectly? It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? The ticket must be used on the day you buy it or next day you must specify the day you want to travel. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Have you signed up to receive our weekly Travel News Update email yet? There is no need to get 2 buses to that hotel. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. Each refund is calculated on the percentage of the ticket used in line with the relevant Railpass prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. (c) You will not have to pay for Merseytravel to repair or fix a defect with the Account or Fast Tag under this clause, unless arising from a breach of the clauses of this Agreement on the part of the Account Holder or User(s) or a failure to fit the Fast Tag correctly in accordance with Clause 2(j). Who should I contact with any queries? Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. Merseytravel reserves the right to refuse any incomplete Application. Introducing Merseytravel's 03 Tickets for Adults . 8.2 You must not intentionally damage, alter or tamper with your Saveaway Ticket in any way. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. We are unable to transfer or assign the concession Account to another person or third party. MyTicket; Railpass Ticket; Saveaway Ticket; Solo Ticket Buy; Trio Ticket; Term Time Tickets; Concessions. Term TimeOnline (you must first register an account and card number on MetroSmart) or at Merseytravel Centres, AnnualTake your annual ticket to any Merseytravel Centre up to seven days before it runs out. Railpasses are not eligible for replacement if they are lost or stolen. In processing your Application and administering your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. 8.1 Merseytravel/Metro Smartcards, Apprentice Travelcards and paper format Railpasses remain the property of Merseytravel at all times. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Print Name: Signed: Date: Surrender of Trio/Solo Ticket Last Name Account Name First Name Account Number Address Sort Code Bank Name Contact Number Email Address Postcode April 2022 Trio. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). Click on Account Details to do this. 7. WaiverEven if we delay in enforcing any terms of this Agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach, 12. 14. 8.6 Photographs and photocopies of a Railpass, payment receipts or email confirmations of your purchase without the Railpass shall not constitute a valid ticket for travel. (h) You must travel through an attended toll lane and present your ID pass to the Merseytravel Customer Service Officer to activate the free journey. Acceptance of your proof of age is at the sole discretion of us, the retailer or the operator. We advise you to register your card online so that we have a record if you lose it. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or debit/credit card. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. 7.1 You can purchase Solo Adult Day Tickets from the bus driver. Please make sure that you have a valid ticket for the day and area of travel loaded on to your smartcard. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Application means the formal application for a Fast Tag completed by you. You will need to enter your personal details, including your name, address and email address and you will then be asked to select a password for security. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? MetroCard is a smartcard for public transport tickets. 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. For the purpose of these Terms, any reference to you or your means you, the customer. (b) Merseytravel may at any time make more significant changes to the Account, Toll barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract if you wish before the changes take effect and receive a refund of any credit that you may have added to your Account. (k) You must travel through an attended Toll Barrier lane to activate the free journey. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. Solo tickets are valid across Merseyside. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. If you are entitled to a refund, we will process it within threeweeks. Renewing your Trio Ticket10.1 Trio Tickets can be renewed at any Merseytravel Centre or Merseyrail station. (c) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds or concessionary journeys. If the tag credit is exhausted alternative payment will be required. Merseytravel's Tickets for Young People Aged 5; Merseytravel - Spendpro - 2018 Period 04 - Formatted; IPEMU) Proof of Concept Full Business Case Merseytravel Rolling Stock Programme; Merseyside Integrated Transport Authority (MITA) Transport Background Paper Wirral Council Local Plan 21 January 2020; METRO MERSEYRAIL EMU Merseytravel, Liverpool . 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. The User shall not sell, tamper with or wilfully damage the Fast Tag. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Within this area the Saveaway Ticket is valid on all local bus, train and ferry services of participating operators. 3. Misuse8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Tickets remain the property of Merseytravel at all times. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and8.3.3 the Trio Ticket is surrendered to us with the request for a refund. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. This fee is to cover the card production and distribution costs. Each of the paragraphs within this agreement operates separately. For buses in your chosen area How long are the tickets valid for? 1.2 Please read these Terms carefully before purchasing your Railpass from us. The Over 60s Travel Pass is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. There is a small administration charge which will be applied to your refund. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. The app allows you to plan journeys for now and any time in the future. quoting your order reference number to let us have the correct details. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 5 days of accepting your Application. This booklet tells you about the options for adults aged 19 and over. You can also check the status of your ticket here to make sure that it has not expired. If the ticket is not suitable for your travel needs please visit the. Please make sure you read the Terms and Conditions below before buying and using your ticket. Within these areas the Railpass is valid on all local train services of participating operators. I have activated my ticket on board the bus or at the station why does the status still show as pending? 5.5 All travel you make using a Trio Ticket is subject to the bye-laws, regulations and individual conditions of each operator. You no longer need a photo or application form. Misuse7.1 My Tickets remain the property of Merseytravel at all times. Nothing in these Terms will affect these legal rights. Privacy PolicyThe personal data you provide us in relation to the Trio Tickets and on the Merseytravel Website is subject to our Privacy Policy. Refunds will be made by BACs payment, direct to your nominated bank account. (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. You can also see the date that your ticket is due to expire. 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline(you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. If you are an apprentice aged up to 18 you already receive half price travel. 7. Yes, if you visit the My Smartcard section of the website you can see a detailed summary of your tickets and the status of each ticket. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. We have also launched MetroSmart, the smart ticketing website, where you can register your MetroCard or Walrus and add a range of Solo and Merseyrail-Only Railpass tickets. They can be used all-day on Bank Holidays too. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. 6. 10.3 Trio Adult Annual Tickets may be renewed up to seven days prior to the date of expiry stated on the front of your ticket. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. Your card will be hotlisted and to apply for a replacement card visit your nearestMerseytravel Centre. Lines are open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, Sundays and Bank Holidays. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. If this information changes, for any reason, you must notify us immediately. There is a 1 activation charge when you buy your new smartcard. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. You can just get the Arriva #89 all the way there from Liverpool airport. Who should I contact with any queries? 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