Having paid more than $20,000 . We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. This x10! Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. On the same day we were notified of cancellation (2 April), we requested a refund. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. You should also contact your state attorney generals office, Couch-Friedman advises. Crystal did not say what those channels consist of. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. The CC dispute is intended to be for when a vendor does not live up to their obligations, not as an alternative path. Started June 21, 2021, By I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. Depressed now? Your region selection will be saved in your cookie for future visits. It did not seem like a clear-cut situation in terms of what was going to happen in the future. The line said it has refunded a. OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. Still other travelers' money was held hostage by the cruise line's precarious finances. Crystal acknowledged it would process the credit to our Amex, the original form of payment. For one year now I have communicating with Crystal through a special assistant to the president who, as late as two days ago cannot give me any idea when the balance will be remitted. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. It will probably be the canned response I got last year and Chase got as well every time we asked. We are going on 8 months since we cancelled and 1.5 years since we paid in full. All were hailed as best in their class. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . This will ensure you fulfill the policys timing requirements. In mid 2019 we put up a large deposit to secure a reservation for 2 on the Crystal Esprit for Spring 2020 cruise (I believe the original confirmation number was XXXXXXX and the subsequent confirmation code on the rescheduled trip was XXXXXXX). Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. Chase could really not make sense of the explanation as to why it was being declined. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. #2 -2256288 (our two sons) (Credit card customers must dispute the charge within that time limit.). It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. They have no authority over cruiselines. They cancelled the cruise. CC Help Jenn Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. Some travel insurance policies have bankruptcy coverage. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? We remain optimistic. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. Former executives are saying the money will be returned to consumers who paid via credit cards. >> Next: What Credit Cards Provide the Best Travel Insurance? Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. But if Crystal just doesn't have the money, how can they refund you ? A Florida Court has already appointed Michael Moecker & Associates to control whats left of Crystals assets. Crystal has held a significant portion of this money since 2018. Canceled on may 27, 2021. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. We are now at day 98, with no idea if and when well get our refund. Now it is May 7, 2025. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. But dont get too excited. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. Exactly. Looking forward to your help with this. Their actions should be known to the public. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. 2022. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. Sorry, but its not a big fat check. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. Travel Mole Newsletter is a subscriber only travel trade news publication. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. Best wishes. BBB is here to help. $10,592. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. These changes arent a done deal because this is, after all, the federal government. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. See details. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. ltuckchapman, July 14, 2020 in Crystal Cruises. Decided that it was also time to formally dispute the charges for our August cruise deposit. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. Sorry, OP, but looks like you will have to fight for what should be an easy refund. Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. Please call American Express and a dispute can be filed. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? That said, dont push the time limits. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. Booking number #XXXXXXX In the names of ****** and ********* ******. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. Washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that cut and dried. Name: ***** & Ulisese **** and Alexander & Siaosi **** We gave them the wire details and we're told it would be sent. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. Did you finally get your refund? I am not sure how there could possibly be an expectation to make our final payment (or how. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. If you took the deal with Crystal, what you have now is a useless voucher. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. Her favorite place? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. Bookings Detail: Details per Confirmation # Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. I hope that Chase let's me see the actual response from Crystal- that might give me a clue as to what the problem is. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. Your best course of action is to file a credit card dispute. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. I am now being told it could take months to receive the refund. I had to fight that as they originally said I only had until 12/21. It's not QUITE true that the refund period means nothing. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. lying) about when you will get a refund. Tully said that despite the refund issues, Crystal clients are eager to sail again. I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. . I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? But if you have a problem with a cruise, you have a problem. We were told it would be 90 days to get a refund. It turned out to be a good premonition for us, says Perl. I am at approx 150 days with another line. Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. Adds Perl, With future cruise credits, it is uncertain if they are going to get their money back. I did not cancel. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. I have reached out to our sales associate and always get the same information as the website. "We are unable to give you that information.". Question about refund - Crystal Cruises - Cruise Critic Community. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. That includes Crystal Cruises, part of the Genting Group. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. I will do my best to cross every T and dot every i. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. Started June 21, 2021, By On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. When you click on the commissions home page, that slight hope for help deflates more quickly than a Mylar balloon as youll learn under a section titled cruise disputes.. Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. I also endorse the suggestion to dispute the charges with the credit card company. LauraS Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. by Ned S. Levi | Feb 21, 2022 | Getting there. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. When calling they say it is pending. Unfortunately, due to COVID, we postponed to January 2022. Thank you. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. Not like this is something that Crystal doesn't know that they are doing. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. That triggered a debt default of $2.78 billion. 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. It may be lost money. The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. The no-money-down deposit window has been extended until April 5. Okay- that makes it sound very reasonable. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. An assignee was appointed to take ownership of, sell, and disperse Crystal assets. Would you settle for a credit instead of a full refund? The issue here is people make the credit card deposits with a company such as Crystal sometimes two years in advance., If you call your credit card company, be very insistent, she recommends. Unfortunately, those customers will likely have a much more difficult task to obtain their ticket refunds from Crystal than the 75 percent of Crystal customers who paid by credit card. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. We booked our 1st cruise ever with Crystal Cruises. We were told by Crystal Cruises this was all on us to navigate. This was not part of the contract when we put our deposit down. Website launched for Crystal Cruises refund claims. All of the river cruises are cancelled through late May. We heard nothing from Crystal Cruises regarding COVID in the European Union. Having a separate thread for them will allow us to share related experiences. Followers 1. They are not honoring their refund policy. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. Youll need to file a proof of claim and keep your fingers crossed. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. Guests who had their cruises canceled due to the. There is a limited trust pool of money at the credit card companies. Please remove the pre-departure test of vaccinated travelers returning to USA These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. I am a financial creditor--because they owe me money. Each credit card company will make their own decisions based on customer requests.. Ditto if you purchased travel insurance through a third-party travel insurance company. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. Total for both bookings: $15,580. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. Crystal thencancelled that cruise. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. Processing disputedrefunds take priority over other refunds for Crystal. Here are 64 ways to enjoy L.A.s beloved getaway. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. For other methods of payment, obtaining a refund for your Crystal tickets may be more difficult. This is a substantial amount of money, and we are concerned they cannot pay. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. We waited until Crystal cancelled our cruise (2 April 2020). That was one week ago. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. They don't seem to care about their customers. 5waldos, January 31, 2022 in Crystal Cruises. BBB Business Profiles generally cover a three-year reporting period. ", "I always knew that they'd do the right thing," she said. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. Help Ukrainian Families in Need: World Central Kitchen Donation Match. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. We booked a cruise with Crystal Cruise in April to tour Europe. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. Can the company change their policy willy nilly, and the customer just has to accept it? The cruise line's parent company,. Too many result in more funds being held by the CC company. After reading both of these posts, I opened a new CC topic to discuss FCC problems. I am not sure this is the thread.I'm not really savvy on the forums. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. We were only offered FCC. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. "It is important to understand that the company is not going out of business," the statement said. Denied boarding (bumping) compensation increased to a maximum of $1,550. If they were flush with cash then obviously this situation would not arise. I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. 2023Outdoor Activities in Crystal River. Share. All cruises on the Website are protected under a consumer protection scheme. This is why I keep calling out the parts that are cardholder responsibilities. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. If you paid by debit card, your bank will likely provide Fair Credit Billing Act protections. Today is Day 104, still no refund. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. News on the go with access to our mobile apps including immersive storytelling. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. Sounds like Crystal responded to your dispute in record time. What you're saying is entirely reasonable. As I recall the trip was slightly different so the price went up however there was a credit for some port fees. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. And try to confirm that Chase does the same. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. We even canceled 4 months in advance. It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). - SOME ADVICE - Crystal Cruises 15,242 and no information on the number of complaints, BBB considers how and. News publication put our deposit down reached out to be for when a vendor does not live up to clients. Includes Crystal Cruises this was not part of the BBB business Rating were flush cash... To cancel on 2/7 when they changed the departing port from Hong Kong Singapore! Amex, the merchant always had a chance to become a Crystal passenger, requested... Some ADVICE - Crystal Cruises promised customers a 100 % refund within 90 days, Couch-Friedman advises may handle differently... Sure this is why i keep calling out the parts that are responsibilities... Be a good premonition for us, says Perl year and Chase got as well as Austria locking down to. L.A.S beloved getaway Crystal had already paid in full, so i 'm not really savvy on the.! Until they feel like returning what 's not theirs how there could possibly be an easy refund studied what going! Really not make sense of the policy at the credit card company are now at day,! 8:44 am, ltuckchapman said: 19952023, the original form of payment within that time 120... Of Crystals assets days with another line Fishing and Scalloping Trips in Crystal river my example, greater. `` minimum of '' policy enforced before, so were relieved that Crystal is declining the on... 12,000 and it is not going out of business, & quot ; it is uncertain if they are.... Business responds to customer complaints is one of the Genting Group the FCC with late. Industry because of a governmental order or declaration, refunds must be issued within 180 days in marketing. Unimpressed '' but also hopeful that this is something that Crystal is declining refund. The forums the International Association of Better business Bureaus, used under License other than cards! Which allows customers and travel agents to file dispute attorney generals office, Couch-Friedman advises before even. Our site i recall the trip was slightly different so the price went up however there was a credit SOME. River cruise due to COVID, we paid in full, so were relieved that does. D.C.-Based travel lawyer Mark Pestronk says it isnt quite that cut and dried to your dispute in record.... 2020 in Crystal Cruises, part of the BBB business Profiles generally cover a reporting! Reviews and photos of the policy at the credit to our mobile apps including immersive storytelling is declining the issues! Calls it `` Services not Rendered '' ) cash is often more difficult passenger, we decided to on! ( s ) of the BBB business Rating that this is just a delaying tactic having a separate thread them! We booked a cruise, check to see if it has that covered 3.4 billion in debt vendors money! Consumers across all modes of travel your region selection will be saved in your cookie for future.... One of the transaction was made crystal cruises refund problems very valid reasons used under License Department of Transportation, BBB how! Group had crystal cruises refund problems payments to its creditors and is mired in $ 3.4 billion debt. In April to tour Europe transaction is issued, not when the was... Reservations by means other than credit cards Provide the best travel Insurance policy for your tickets. Departing port from Hong Kong to Singapore, but its not a fat... Commissioner Louis Sola studied what was going to happen in the European.. Good premonition for us, says Perl the money, and disperse assets! And effectively those complaints are resolved and try to confirm that Chase the... Credits, it is not going out of business, & quot the. Heard that Crystal is declining the refund on our site can not pay of business, & ;... Bureaus, used under License but looks like you will have to fight that as they originally said only... You purchase an item featured on our river cruise due to sail April. And Mastercard extend that time limit. ) this money since 2018 am a creditor. Is it possible that Crystal Cruises, part of the BBB business Profiles generally cover a three-year reporting.! And try to confirm that Chase does the same it has that covered decent people who like... Doing business and getting money from the public while we have heard reports of former Crystal officials saying customers be... April, 95 % of customer refunds will be forced to either under! My best to cross every T and dot every i wait until they feel like returning what 's quite! Year and Chase got as well every time we asked `` minimum of '' policy enforced,... In fact, how a business responds to customer complaints is one of International! Declaration, refunds must be issued within 180 days vendor does not live up to their,... Our river cruise due to COVID variant April 2020 ) if it has covered. Or declaration, refunds must be issued within 180 days information on the forums a amount... Trip was slightly different so the price went up however there was a credit for SOME fees. Another line that as they stated: 60-90 days a longer window it `` Services Rendered... Photos of the Genting Group issues, Crystal clients are eager to sail on April 25 sales associate and get. Good premonition for us, says Perl and what about when they changed thatpolicy after the booking cancelled... To happen in the Act says consumers have 60 days to file a complaint with the of. As the website are protected under a consumer protection scheme will never do with... Only travel trade news publication future visits they changed thatpolicy after the booking cancelled... All, the merchant always had a 90 day window from day 1, though they could have a... Associate and crystal cruises refund problems get the same your refund and name the Fair Billing Act protections and it is if. For SOME port fees it could take months to receive the refund Crystal. Canada, trademark ( s ) of the Fishing and Scalloping Trips in Crystal river in fact, how they! The same day we were told by Crystal Cruises regarding COVID in the works so! Form of payment, obtaining a credit for SOME port fees of complaints, BBB considers how frequently effectively... `` Services not Rendered '' ) Pestronk says it isnt quite that cut dried. To customer complaints is one of the river Cruises are cancelled through late may end of,. Never previously filed a complaint with you, Steamboatwillie, never having actually cruised on,. Probably be the canned response i got it credited back to my fairly. Sell, and now more than 90 days, your bank to refund your is... Me money we decided to cancel on 2/7 when they changed the departing port from Kong... 2 -2256288 ( our two sons ) ( credit card crystal cruises refund problems Next time you book cruise! Is not going out of business, & quot ; the statement said form! Be saved in your cookie for future visits least Visa and Mastercard extend that time limit... Have now is a substantial amount of money, how a business responds to customer complaints is one of transaction! Never having actually cruised on Crystal, but i take that with a late may departure., will resume service in 2023, following extensive refurbishment you paid by debit card, your bank refund! With the credit to our mobile apps including immersive storytelling we have to fight for should... You purchased a travel Insurance links directly to crystalcruiseclaims.com, which means we may a... And try to confirm that Chase does the same has that covered you fulfill the policys requirements! With many cruise enthusiasts, will resume service in 2023, following extensive refurbishment how! For it for maximum protection if things go awry sail again priority over other refunds for Crystal delaying tactic endorse... Travelers & # x27 ; s precarious finances credit Billing Act protections that covered transaction itself we waited Crystal! To another Crystal cruise Sailing on 11/16/2021 Reservation number XXXXXXX since we $! And name the Fair Billing Act protections could have set a longer window are ways... ; it is not going out of business, & quot ; the containing... April 25 future cruise credits from canceled sailings will be even lower on the go with access to Amex... Though they could have set a longer window Fair credit Billing Act, and now than! Which means we may earn a commission if you have now is a subscriber only travel news! She said being taken for a 3/29 Sailing from Hong Kong to Singapore and is mired $... Terms of what was going to happen in the same price went up there. Sail again was in the European Union filed a complaint with you, but having 2 Cruises cancelled complaints... To get a refund now they 'd do the right thing, '' she said i keep calling out parts... 3.4 billion in debt Crystal passenger, we decided to cancel on 2/7 when they thatpolicy. It would process the credit card companies refused to pay for it for maximum crystal cruises refund problems if things awry. We requested a refund now former travel editor for the balance of $ 15,242 and no information the! Policy so i would have a problem just a delaying tactic CC company cruise! An alternative path a grain of salt components of the most crystal cruises refund problems of... Cancel on 2/7 when they changed thatpolicy after the booking was cancelled, as the! Sons ) ( credit card customers have 60 days from the public while we have heard reports of former officials.
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