Sign in. With talking to my insurance company, USAA, they declined to inspect the vehicle. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. iii. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Theres just one problem: There was no damage on her car. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Employers / Post Job. False Claim and they are SHADY. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. Update: (Back in April I rented a vehicle with Enterprise. Was this insurance fraud, as you suspect? During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. Enterprise Holdings opened an investigation then closed it. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Learn more in our Cookie Policy. When you return the vehicle, you'll get back the 20% hold plus that extra $200. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. But I had no choice with my most recent visit because my Travel Department booked me with them. The next day I called and I was told that everything checked CLEAR. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. FairShake edits this text only to remove private information and profanity. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But you say you had after pictures of the car that show no damage (good job!) Learn more about rental reimbursement coverage. If you have any questions regarding your responsibility, please contact. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Enter email address for receipt to be sent in email. They informed me that they do not do second estimates of damage of repair. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. From the moment I checked in to the time I got my rental, I was . It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. You could have appealed this erroneous claim to someone higher up at Enterprise. Can I rent a different vehicle class than I reserved? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. I have mailed Enterprise directly they have told me to mail you directly. This review was chosen algorithmically as the most valued customer feedback. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. We use our Damage Evaluator to ensure you are not charged for every little scratch. I copied anyone I could from higher ups in the company. 888.845.9696 . Such co-operation includes completion of a Vehicle Incident Report (see link below). During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. Was given back my $50.) HOW WE WORK Need help collecting a debt? ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Please select a topic below so we can provide the best assistance. Thank you in advance for your cooperation. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Unfortunately, for me both employees were no longer employees of enterprise. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Enterprise customer service claims no knowledge and that there's nothing they can do. I definitely did not return the car with hail damage, so Im very confused. Did you rent the car? He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. You have added a huge list of repairs that is 1.5 pages long. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. Discover jobs. Enterprise will make a FALSE Claim against you and blame it on You! Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. I just got a phone call today from a guy named David and received a letter similar to this one in my email. Did you get a call or text from 352-313-4600? 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. . I feel this is SHADY and a Lie. Just happened to me it just started recently. If we are billing an insurance company, you may have to pay out of pocket for the difference. Do you have luxury cars available? Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Your customers and the world deserve to hear from you! It was logged the same day as your return and allegedly had your signature. They called my insurance saying I was driving their vehicle. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? I bought full coverage on the vehicle because it is always safer that way. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! I was recently in an accident with a renter and they caused an accident. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Submit a complaint and get your issue resolved. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Sarah Baker, Culpeper, Virginia. Refer to your own auto insurance agent for details on your coverage. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." Fort Collins, Colorado Area. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Thank you. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. I received a call back that same day and they were apologetic as to the months of frustration. loonydan42 5 yr. ago. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). English; Espaol; Available 24/7. So, even after the next day I still was NOT told of any damage. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. She told me that she just received a damage claim on the van we rented. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Can I rent a car if I am under the age of 25? Enterprise's damage claim looked a little suspicious. Same thing is happening to us. Make sure the adjuster has a copy of the letter. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. When expanded it provides a list of search options that will switch the search inputs to match the current selection. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. There is no one to call (they don't answer the phone. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. They informed me that she just received a phone call from an EHI representative that the company reopening! 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