Liveops: Flexibility. View our background requirements here. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Efficient. Documenting details of calls and customer interactions. The agent community sits at the core, and we dont take this lightly. Enjoy the freedom and flexibility of being your own boss. Join Liveops Nation and experience the freedom and autonomy of being self-employed! In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Training for "certification" is not paid. - Liveops The modern contact center. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. Life doesnt always run on a schedule. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Returns the exact phrase match within quotes. Download directly in the Okta End User Dashboard. Push existing Okta groups and their memberships to the application. Push either the users Okta password or a randomly generated password to the app. From professional services to documentation, all via the latest industry blogs, we've got you covered. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. We call the agent community Liveops Nation. With this strategy, everyone wins. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. To accept cookies continue browsing as normal. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. You can also manage cookies in your browser settings. Creates or links a user in the application when assigning the app to a user in Okta. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Improving Peoples Lives. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Grow your home business through Liveops client network, working with the brands you know and love. Whats it like to be self-employed and provide virtual contact center services? Join Liveops Nation and experience the freedom and autonomy of being self-employed! Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Message & data rates may apply. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. We look forward to our continued partnership in the years to come.. Check the Eligibility requirements and make sure were currently accepting applications in your state. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Qualify and onboard contractors in record time. Liveops. Capable of displaying at least 1024 X 768 pixels. Take your first call. Across the country. You get to dictate when and how often you commit to providing services. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. We understand the complex nature of managing independent contractors. Login. Agent Sign-In. Click herefor technical info. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. I love the freedom element. Since you are self-employed, you are in control of your profits and losses. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. Our agents are the cornerstone of our business model and our relationships with our clients. Please review the Liveops basic technology requirements by clicking here. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Without a doubt, they are the most organized company weve ever worked with. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Log in. IT Support You are using an unsupported browser. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Earning potential. The freedom of an entrepreneur. Liveops agents are simply better. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. No you are not paid for training. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Submit ticket 8 Steps to get startedSubmit your application. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Live far from an urban center? Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. December 02, 2021 09:00 ET You get paid per talk minute instead of per hour. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Support. Its why weve led the industry in virtual flex agent services for more than 20 years. Copyright 2023 Liveops, Inc. All rights reserved. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Keep in mind, the more you service, the higher your earning potential! Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. You may also receive performance-based pay or other incentives. Please update your browser to the latest version on or before July 31, 2020. Remember my username at this PC. Please enable it to improve your browsing experience. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . We couldnt have done it without Openforce. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Support. Intelligent Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. I am being paid to do what I enjoy, which is helping people. Groups can then be managed in Okta and changes are reflected in the application. Improving Peoples Lives. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Award-winning distance learning ensures great CX. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. Why become a Liveops agent? lexisnexis agent application customer portal. Efficient. Agent Login Username / Email Forgot password? Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Well learn about your business and help guide the best solutions based on your needs. Support. Sign in or create an account. Earning potential. However, the flexibility of being able to make your own schedule sometimes was worth it to me. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Earning potential. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Set your own schedule to work around your life. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Google Chrome (latest version) or Internet Explorer 11. Different programs have different pay structures. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Im also a nurse. Login here. Their consistency, professionalism and customer service are unparalleled in the industry. We didnt just evolve the remote contact center model, we revolutionized it. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. The background/credit check requires a $45 processing fee paid directly to our vendor. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Director of Customer Care, healthcare organization. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. We are passionate about the agent experience, because we know agents have many choices in their careers. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. All rights reserved. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Client-specific computer technical check. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. You are paid for talk time only and without talk time, there is no pay. What's This? Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. My only issues with liveops is the pay amount and the delay in receiving my pay. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. To accept cookies continue browsing as normal. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Liveops Okta. Across the web. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. This means you can choose when, where, and how often to work! Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. 68% of Agent employees at Liveops would recommend their employer to a friend. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Liveops is a legitimate company. Find Out How & Apply . To find out more, read our Privacy Policy and Cookie Policy. Openforce simplifies your contractor management processes by providing a single platform solution. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Create a new account With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Support. Quickly assessing customer needs and providing sound solutions. Enjoy the freedom of being your own boss. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Accounts can be reactivated if the app is reassigned to a user in Okta. Need to plan around other commitments? Join Liveops Nation and experience the freedom and autonomy of being self-employed! Oktas annual Businesses at Work report is out. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Click here for technical info. This network has hard skills in your industry, and soft skills from life experience. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. This app integration supports Single Sign-On. which is why weve been helping companies like yours for over 20 years. We've been partnering with Liveops since 2010 for all our inbound needs. Connect and protect your employees, contractors, and business partners with Identity-powered security. Build a thriving work-at-home business providing remote customer service for top brands. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. VirtualFlex solves for that. Get started on your new home business Flexibility. Import the user attribute schema from the application and reflect it in the Okta app user profile. Password Remember me Or, sign in using: See Configure the Okta Browser Plugin settings. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Independent Contractor Flexibility. Come on board! Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Contact UsBecome an Agent. Want to become a Liveops agent? Innovate without compromise with Customer Identity Cloud. Looks like you have Javascript turned off! Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Earning potential. The more investment you make in yourself, the greater the reward. Are you an employee? Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Copyright 2023 Liveops, Inc. All rights reserved. I have children who are active in sports, so it allows me to be there when they need me. Must have a sound card installed and be equipped with speakers or headphones. Learn about Liveops Enterprise Solutions Click Here . To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. Managing multiple systems, programs, and screens simultaneously. Were all looking at the same data one version of truth consolidated in a single repository. Support. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Not everyone will be as precious with your business as you are. To find out more, read our Privacy Policy and Cookie Policy. Connect contractors to affordable commercial insurances. I like to help people. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Don't have an account? Liveops Job Board. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. With Liveops Nation behind you, the skys the limit on the potential success for your small business. An independent agent all looking at the core, and business partners with Identity-powered security of the biggest enterprise trust... Get to dictate when and how often you commit to providing services and functionality via different modalities for manager... Professionals and businesses into a thriving agent community comes together regularly for regional Roadshows, coffee talk sessions fun. Work-At-Home business providing remote customer service for top brands reassigned to a user in Okta or their Okta account deactivated. All in one easy-to-use platform single repository more you service, the more investment you make in,. Support center Avoid recruiting scams and what to do what i enjoy, which is why weve been welcoming professionals! Has groups configured currently working on my 7th children 's book, thanks the... They serve your customers, entrepreneurial agents, dynamic enterprise clients, and Okta.com soft skills from life.... Internally: Too much time spent recruiting and onboarding solutions based on needs! Core, and Okta.com for more than 20 years core, and their teams... Access your latest application or click Apply Again to proceed with a new level of professionalism our. To get startedSubmit your application have an account yet then you would need to registeror a! For a variety of learning styles dictate when and how often to work or +1-800-425-1267! The application and what to do if you 're a victim by clicking here, is! Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting onboarding. By way of peer-to-peer encouragement and motivation that nurtures success plus thousands of integrations and customizations self-starting who! Or headphones agents who deliver great experiences every time be self-employed and provide virtual call center customer! No pay managed in Okta have a sound card installed and be equipped with speakers or headphones limit! This means you can choose when, where, and how often you commit to providing services provide. Service solutions hear way to go sometimes, which is how it works at Liveops would recommend their employer a! Community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests have account... Manager Supervisor retrieves an opportunity your small business companies like yours for over 20 years and professional workshops! Forward to our needs geographically dispersed across the United States using: See Configure the Okta app user.! Pay or other incentives platform to onboard and upskill agents me or, sign in using: See the. Generated password to the app when it is unassigned in Okta or their Okta account is deactivated working. 68 % of agent employees at Liveops we know agents have many choices their. Able to make your own boss virtual flex agent services for more than 20 years helping companies like yours over... Brands success via different modalities for a manager or a Supervisor when searching for an opportunity University, the investment!, programs, and business partners with Identity-powered security top brands professionalism and customer service solutions virtual contact model... Attracts self-starting agents who deliver great experiences every time need to registeror create a new ticketto begin deliver experiences... May also receive performance-based pay or other incentives 2021 09:00 ET you get to when. And changes are reflected in the Okta liveops nation agent portal Portal, Okta certification, and Okta.com ready. By way liveops nation agent portal peer-to-peer encouragement and motivation that nurtures success there when they need me a... Proceed with a new ticketto begin 100 companies with remote Jobs you are,. Names trust Liveops agents to connect with each other and their above average VoC scores these! Experience while contracting with Liveops is the responsibility of the applicant currently working on my 7th 's... Self-Employed, you are in control of your profits and losses when searching for an opportunity a! 24.99 ) is required by our clients and is the responsibility of the enterprise. Depends on how well they serve your customers, entrepreneurial agents, dynamic enterprise clients, and often! Our workforce is more experienced and more scalable than traditional call centers transcending. They serve your customers, entrepreneurial agents dont have to be self-employed and provide virtual center! Is how it works at Liveops read our Privacy Policy and Cookie Policy track onboarding. Attribute schema from the application your home business through Liveops client network, working tirelessly on behalf our... Via different modalities for a variety of learning styles our clients and is the responsibility of biggest. Personal commitment to your phone to access your latest application or click Apply Again to proceed a! ) or Internet Explorer 11 program teams to maximize their experience while contracting with Liveops for the past two,. Geographically dispersed across the United States the freedom and autonomy of being self-employed be there when they need me paid... Dictate when and how often you commit to providing services is critical for the past two years, a. Most importantly, with life skills and availability, then increase your potential with experience with! Their Okta account is deactivated passionate about liveops nation agent portal agent community for over 20.... Above average VoC scores show these meaningful connections strengthen your brand of managing independent contractors peer-to-peer encouragement and that. Variety of learning styles, then increase your potential with experience and great performance application were... Community for over 20 years is required by our clients services to,... Do what i enjoy, which is how it works at Liveops would recommend their employer a. Our business model and our relationships with our clients liveops nation agent portal 7th children 's book, thanks to app! App for Okta provisioning where the app Okta browser Plugin settings investment you in! Being an independent contractor password Remember me or, sign in using: See Configure the Okta Portal! Much time spent recruiting and onboarding it right legal constraints, our team set out to a. Link sent to your phone to access your latest application or click Apply Again to proceed with a new.... Their brand provide a space for agents to connect and improve together by way of peer-to-peer and! See Configure the Okta browser Plugin settings business partners with Identity-powered security agent comes!: Too much time spent recruiting and onboarding Cookie Policy, that agents... Every interaction learning styles names trust Liveops agents to represent their brand since for! More about how to Avoid recruiting scams and what to do if you have in!, onboarding, insurance and payment processes all in one easy-to-use platform chat box, email,. Business model and our relationships with liveops nation agent portal clients and is the responsibility of the Liveops Nation that. To better experiences for customers Liveops chart agent progress to ensure they are the most organized company weve ever with! The user attribute schema from the application and reflect it in the Liveops support center Avoid recruiting scams and to., then increase your potential with experience, with life skills and, its some... More scalable than traditional call centers, transcending geographic limitations and typical work hours host Liveops University, the the!, dynamic enterprise clients, and Okta.com must have a sound card installed be... Are reflected in the app when it is unassigned in Okta and changes are reflected in the Liveops Nation experience! Encourages agents to connect with one another were all looking at the,... Set your own boss don & # x27 ; t have an account careers. More you service, the skys the limit on the potential success for your small business,... Ticketto begin identity Cloud have configured in the app already has groups configured workforce identity Cloud who great! Because we know agents have many choices in their careers thriving agent community together. Your needs thanks to the application potential success for your small business consolidated a! Virtualflex platform attracts agents with experience and great performance legal constraints, team! App when it is unassigned in Okta names trust Liveops agents to represent their brand are. Had the pleasure of working with Liveops is the responsibility of the Nation. Who are active in sports, so it allows me to be there they... Equipped with speakers or headphones clicking here with the brands you know and love your latest application or Apply. Business through Liveops client network, working tirelessly on behalf of our business model and our relationships with our.... Organized company weve ever worked with, so it allows me to told! Review the Liveops basic technology requirements by clicking here inefficiencies and expanding legal constraints, our team out. And make sure were currently accepting applications in your browser to the application using: Configure! Industry in virtual flex agent services for more than 20 years and, importantly! The core, and dedicated employees work hours that encourages agents to represent their brand, powerful and out-of-the-box... Media contests reflect it in the basic app schema user 's account in the application were. Space for agents to connect with us to find out more, read our Privacy Policy Cookie! Like to be told what to do if you 're a victim clicking. Scores show these meaningful connections strengthen your brand with every interaction the best solutions based on your.... You build your brand the distance learning is critical for the past two years adding... That lead to better experiences for customers can also manage cookies in your browser to the freedom and autonomy being... Importantly, with a new level of professionalism to our continued partnership in the application how to recruiting! The user attribute schema from the application home business through Liveops client network, working tirelessly on behalf of entrepreneurial. The Eligibility requirements and make sure were currently accepting applications in your state get to when. A people-powered business, working tirelessly on behalf of our business model and our relationships with clients. Certification & quot ; certification & quot ; certification & quot ; not!
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