If you need to return a product to us, please contact Customer Service who will advise you how to proceed. $34.46 ($1.96 / Ounce) $ . We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. A new customer is a natural person who has not previously placed an order with us (a "Referee"). Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. If your subscription order is not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. Finance available from other lenders is not covered by this regulatory arrangement. Whatever your goals, we're here to support you and help Fuel Your Ambition. . Please ensure your items are securely wrapped and your parcel contains all the information requested. If you would like to get in contact with us via social media you can reach out to us either via our Twitter handle @myprotein_help or our Facebook page @Myprotein US. We will not pay any royalties or compensation to you or any third party for use of the Content. If you have already received your item, please read our returns policy to find out how to return the item to us. When you receive your item, you must check it as soon as possible following receipt and always before use. Don't forget, you can choose to re-subscribe at any time! There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. See our Returns Policy to help you get the order back to us instead. You will You must bear the risk associated with the use of the Internet. The original expiry date will still apply. Post Your Return. I would like to raise a complaint about the quality of a product. Myprotein actively sources GMO free products and raw materials. disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. We can only reissue gift vouchers which have not been redeemed. Shipping to other countries may still incur a charge. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. Vegetarian. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your . Buy Myprotein Clear Whey Isolate - 20 Servings (Tropical Dragonfruit) on Amazon.com FREE SHIPPING on qualified orders Skip to main content . controller are the newly incorporated legal entity: This is due to This is not common and we want to resolve this as quickly as possible for you. Please be aware, Where you have purchased the goods or services as a consumer (i.e. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. Finance available from other lenders is not covered by this regulatory arrangement. Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. Still having problems? Please double check the email you have entered! What extraction method is used for Impact Whey Protein? We'll Do The Rest Once received, we'll refund the amount for the returned goods and send you a notification via email. Gift Vouchers are valid for 12 months from the date of purchase. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). 3. If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. There are currently no items in your basket. We researched this on Aug 3, 2021. Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. In most cases To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. I havent visited your site/shopped with THG for a very long time. See code. All successful returns will be credited to the original payment method. What is the difference between impact whey protein and impact whey isolate? To find out why, you'll need to check the terms and conditions of the offer. Simply send an email attaching a current CV to recruitment@thehutgroup.com. By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. Once received, we'll refund the amount for the returned goods and send you a notification via email. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! 30% OFF @ NO MINIMUM SPEND. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. You have 14 days to cancel your order which begins the day your item has been received. We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility. You can choose to cancel individual items or the whole order. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. Use is at our discretion and we are not obliged to use your Content in any particular way or at all. For tracked orders, use the tracking link provided in your email or located in your account to check where your order is. How do I change my account details? If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. The value of the gift voucher cannot be converted back to cash. Are my personal details safe if I create an account? Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . Once youve logged in youll see each individual order that youve placed with us. Grateful for the advice from other reviews about weighing the powder, as 2 scoops is far more than the recommended 51g. If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! You confirm that the credit, debit card or PayPal account that is being used is yours. into new legal entities within the THG group and the corresponding databases In the event of such a breach, your right to use our Website will cease immediately. I have paid for an order using a Gift Voucher. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. Deko is a credit broker, not a lender and does not charge you for credit broking services. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. Beyond the more obvious purposes e.g. have been transferred to them. Retailer website will open in a new tab. transferred within the THG group to a newly created legal entity as part of an Please read them carefully as they affect your rights and liabilities under law. Each subscription order can be delayed no more than twice (making a total two months delay). so that we know not to send you marketing communications. Why is it on the website? We have extended our normal returns policy for the Christmas period. We will submit periodic charges (every month, 2 months, 3 months or 4 months, as selected by you) without further authorization from you, until you opt out of auto-renewal on your My Account page by using the Cancel Subscription button. Our Impact Whey Protein is obtained through filtration of a whey solution. c. The initial payment for your subscription order will be taken at the time of checkout. If you want to purchase more than one Gift Voucher you can increase the item quantity on the basket page or go back to the relevant Gift Voucher product page and add more items to your basket. Expiration date. Your account will show any previous orders youve placed. This can take 3-5 working days from the date we receive the return. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help. Are you shipping from outside the UK now? The majority of our EU orders will be fulfilled from within the EU but some products will be sent from UK. These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. Maximum discount value and percentage will vary depending on promotion. These could include but not be limited to mackerel, salmon and sardines. The main difference between Impact Whey Protein and Impact Whey Isolate is their fat and protein content: Impact Whey Protein has a slightly lower protein and higher fat content. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Skip or cancel any time We'll send you a reminder before each delivery. Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. If you are the recipient of a Myprotein Gift Voucher please ask the purchaser if they still have details of your Voucher Code. Sign up for exclusive offers, tips & tricks. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. You'll need to click on the item and choose the cancel option. Whether it's adding size, toning-up or losing weight. OFF. Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. Absolutely! We always try our best to answer all queries within 1 working day. Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. failure of the Website to meet your requirements. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation). What happens if I am not at home to accept my delivery? Date of experience: 20 February 2023. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. We'll Do The Rest. Spend & Save! Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. . Feel free to write to us at the office address above, but please note that this is not the address to return items to. All Myprotein stock depends upon availability. Gift Vouchers are valued and issued in GBP Pounds. To make any Find the products you want and add them to the cart. k. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data. Then proceed to the Checkout as normal. please ensure that any security seals or tags are still intact. Myprotein Arab Emirates. Any credit will be valid for 6 months from the date of issue. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. Sometimes things can go wrong but dont worry, as we can help. Otherwise, in the country in which your address belongs. All discounted products and subscription products are excluded from the Referral Scheme. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. (vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. Clicking 'Use Code'will apply the discount. Otherwise youll need to enter the details manually. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. 8. When a. How to Cancel Myprotein Subscription on Android Device: Open your Google Play Store app. This code gives customers 60% off at Myprotein UK. Please note: Customer Relations cannot respond to customer service enquiries. We reserve the right to amend the list of exempt products at any time. which case please use the link you see at the bottom of the email. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. The Best Myprotein UK discount code is 'ZERMATT'. you opt out of receiving marketing emails, we need to keep you on the database Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. We apologise if you have received the wrong item by mistake. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch. Maximum discount can vary depending on promotion but will be stated if different. We understand how frustrating this can be and want to resolve this as quickly as possible for you. Use the tab key or shift plus tab keys to move between the menu items. If the order has been sent tracked then youll be able to click through to track it from your account. Enjoy up to 45% OFF everything! 25%. HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. Check MyProtein SE's website to see if they have updated their order changes & cancellations policy since then. Our Omega 3 is obtained from sources of oily fish. We will notify you via email when we have processed your return. You can send our Customer Service team a message while you're in your account. You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. We're sorry that happened! 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