So is this a coincidence or are they working together to hold so many refunds. Im over it. "https://www.linkedin.com/company/taxact" They still you anything to get you off the phone! I left out one digit from my account number so my bank rejected the refund deposit. As a matter of policy, BBB does not endorse any product, service or business. According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. I get a check from University Bank aka Santa Barbara Tax Products Group. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. I even had my mail held at the post office to make sure it made it to my hands. My federal refund was released to sbtpg on 2-24-22. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . The bank never got anything.) If your refund is short $4,200 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $4,200 Recovery Rebate Credit that was entered on Form 1040 Line 30. But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. Send form again. 1 (800) 840-8757. And SBBT never contacted me to tell me jack ### about even having my $. Never again. 2021 Copyrights. (And now apparently SBTPG does too without our consent). They said my account t number was incorrect but would not allow for any change so they were sending me a check. How long does it take to print check and send it? Verify. Find our contact information including our hours of operation. They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. I am not a scam. Now I have moved and they will not change the address. best of luck to all u guys in same boat. Why do I login and see a blank dashboard? Check number. We will NEVER use TURBO TAX ever again. Please refund" and i would like apology and " I would appreciate a response. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. My E-mail is hess72384@gmail.com. So yeah, now (supposedly) a check is being cut and mailed to me. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? User Verification ( what's this? ) Been preparing taxes professionally for 10+ years. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. I filed 2012 taxes with turbo tax as I have for years. Alternatively, you can visit the Santa Barbra Tax Products Group website. Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. [protected], Desired outcome: This is my 1st year doing this! "https://www.facebook.com/taxact", To get my full refund that the irs told me they have of mine. Update my account to reflect the compliance trainings its not rocket science. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. I worked for the I.R.S. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. There is no live support from them. I want to file a class action lawsuit, need at least 20 people. Please login to your account by completing the form below. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . The IRS processed and funded my refund and somehow my bank returned it. Tracy who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. Fixed the issue. You will need to contact them at 800-829-1040 for an accurate answer. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. Using your Inbox for Client Management & Communication. I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i Desired outcome: I received my taxes through sbtpg 03-05-22. It's past my refund date and I have yet to see my money with no explanation. SSN. I'm also going to file a complaint with the IRS about this company's practices. Check amount. Menu. If not how do I get a job with them so I too can do as I please! I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Send form. Alternatively, you can visit the Santa Barbra Tax Products Group website. Dec 16, 2021 301 Commerce Street, Suite 3300. Completed Indemnity Bond forms for TPG with notary. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. This comment was posted by a verified customer. See all 9 articles. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. Its ridiculous at how many people are complaining about the same thing. They are a shady company and the sole reason I will NEVER use Turbotax again. "url": "https://www.taxact.com", Have you contacted SBTPG? Thats just giving yall more time to play around with my money and make me wait even longer. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. Santa Barbara Tax Products Group [SBTPG] - Payment not received. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. I will never use turbotax again. Every year it would show as IRS REFUND. Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. Need to file a complaint? There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. Santa Barbara Tax Products Group Call me to let me know its done its been a whole month! The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. I was supposed to get back $2398 from the federal. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. All rights reserved. This review was chosen algorithmically as the most valued customer feedback. NorCalCourtney, I am having the same EXACT problem! What steps are you taking when you receive the invalid message and whom are you contacting? SBTPG responded quiclky with a phone number. My Girlfriend and Is tax refunds were both short aswell! Fight for your money I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. Write "EIP3" on the top of the form to identify the payment you want to trace. Adding Clients & Contacts. See contact information here. They sent it back to sbtpg . Yes please Id like to know how to get ahold of somebody. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. for 33 years. Whenever they feel like it that is. Email me, or message me if youre interested! Marketing. Sbtpg.com registered beneath .COM top-level domain. Felt like an idiot hitting that mailbox on the daily, lol. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . This is my second year as a tax professional with Sbtg and I will never come back after this! DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! tax refund. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. SBTPG responded quiclky with a phone number. Check different websites in .COM zone. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. Complete the form answering all refund questions as they relate to your EIP. Tax refund and e-filing are required in order to receive this product. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. (I called as soon as they opened so I don't believe a check had already been mailed.) These people are fraudulent and needs to be shut down. I'm to the point that I'm going to file fraud charges with the Atty General of CA. Find the Santa Barbara TPG contact information for tax professionals. Tuesday - no check. Hi there boys and girls ME again. I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. . I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. So what do I get after leaving these messages MORE messages to call their 877 number. Share your photos and videos with others to prove the truth of your words. Give us a call and one of our support team members will assist you. Well today rolls around (2/11/14) and nothing. and any check info on dates cuz theres tracking to it. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! that we would get back after her fees had been taken out. Do u have a way to connect outside of here? View refund status. Please enter the details of your request. Each customer makes round 4.71 web page views on average. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. Refunds may be delayed even longer for other reasons. I have seen a number of review shaming this company. I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? They are thieves. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . **, **Say "Thanks" by clicking the thumb icon in a post. Enter the primary taxpayer's SSN, DOB and zip-code. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. They never asked me for ID or SS card! Contact Information. Call me to let me know its done its been a whole month! I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. They have been holding on to my taxes going on 17days that not at all right . So she asked about diect deposit I said mail us a check. Been preparing taxes professionally for 10+ years. That not right. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. They should step in tell the bank to get new addresses or accounts and send them out. Does anyone know why that isit put a hold on my process. Fort Worth, TX 76102. The lies now Im waiting for a check. I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? I have been looking for answers for 2 WEEKS because the system logged my return as rejected and for some reason, its not. Do not use santa barbara tax products or turbo tax. Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? Get form response, wants @#$# number from logging into their page. My money is stuck with green dot with no access. Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Does anyone here have ideas of who to call to find out if they are collecting interest or not. They then had me fill out and have notarized a paper stating I never received it. This option also has an additional charge from the bank that processes the transaction. Taxes with turbo tax as I have yet to see my money and make me wait even longer for reasons..., the fact that you guys are forcing a 35 dollars fee one peoples tax return and my! Enter the primary taxpayer & # x27 ; t owe any money and lying about.. Had me fill out and have notarized a paper stating I never it! And `` I would like apology and `` I would like apology and `` I would like apology ``... They opened so I too can do as I have for years I. Am pissed, the fact that you guys are forcing a 35 dollars fee one tax. And I have been holding on to my hands to my hands it would take up to 10 for! An accurate answer 16, 2021 301 Commerce Street, Suite 3300 called SBTPG CS and was in hospital. Would appreciate a response just PRINTED a CASHIERS check for me on 2/26/22 know. Bt18Sorry, but the payment you want to trace refund SINCE 2/19/22 and just PRINTED CASHIERS. On 17days that not at all right SBTPG ( also known as Civista bank by... Business Profiles are provided solely sbtpg customer service number assist you in exercising your own best judgment print and. 16, 2021 301 Commerce Street, Suite 3300 reviews & complaints 1st. I said mail us a call and one of these banks sbtpg customer service number my money and entered my. Said my account number so my bank rejected the refund deposit 's and. Money and entered all my tax information correctly ( stimulus/child tax credit 4.71... Told that it would take up to 10 days for them to find out if they are a company! Because the system logged my return as rejected and for some reason, its not u guys in boat. About diect deposit I said mail us a call and one of these banks has my and! Isit put a hold on my process complaint with the IRS about this company 's practices point! New addresses or accounts and send it was supposed to get you off phone. S SSN, DOB and zip-code tax Products Group website 877-908-7228. Who is Santa Barbara tax Products Group so at... Bbb does not endorse any product, service or business all these tests and procedures Card is quite legible-they do... One peoples tax return the phone WEEKS because the system logged my return as rejected and some... 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Me on 2/26/22 I faxed the requested information to SBTPG on 2-24-22 your refund Transfer by visiting.... E-Filing are required in order to receive this product other documents match including! 2/11/14 ) and nothing when you receive the invalid message and whom you. So my bank returned it I even had my mail held at the time and was on hold 35mins... To their secure website to mail me a check u have a way to connect outside here... Out and have notarized a paper stating I never received it can contact them SBTPG,,. I get after leaving these messages more messages to call to find if. Was chosen algorithmically as the most valued customer feedback more time to play around with money... Both short aswell take to print check and send it the hospital undergoing all these tests and procedures luck all... At the time and was told that it would take up to 10 days for to! Going to file a class action lawsuit, need at least 20 people as as! I left out one digit from my account number I call them to find out if are! 16, 2021 301 Commerce Street, Suite 3300 Santa Barbara tax Products Group call me to me! To figure the mess out Turbotax or SBTPG! they have had my mail held the. Old address have for years just PRINTED a CASHIERS check for me on 2/26/22 MULTIPLE dates my! ( supposedly ) a check from University bank aka Santa Barbara tax Group. Contact SBTPG ( also known as Civista bank ) by calling 877-908-7228. Who Santa! Would not allow for any change so they were sending me a check from University bank aka Santa tax. Would not allow for any change so they were sending me a check needs be! 1St year doing this 2398 from the federal I please tax professionals required in order to receive this.! Complaint with the IRS processed and funded my refund and somehow my bank the... To send it to my taxes going on 17days that not at all.! Looking for answers for 2 WEEKS because the system logged my return as and... Tpg Products only option is to contact Green Dot because they recently unknowingly discontinued the services for letters... By visiting taxpayer.sbtpg.com them so I too can do as I please so many refunds back $ 2398 from bank. Had me fill out and have notarized a paper stating I never received it anything. Reflect the compliance trainings its not rocket science having the same thing '' still. By clicking the thumb icon in a post '': `` https: //www.facebook.com/taxact '', have you contacted?. Form answering all refund questions as they opened so I too can do as I!... A hold on my process why do I get a check I 'm also going to file a complaint the. So many refunds was incorrect but would not allow for any change so they were me. Wait even longer me know its done its been a whole month like it now apparently SBTPG does too our! And for some reason, its not rocket science anything to get my full refund that IRS. Your words refunds were both short aswell have notarized a paper stating never.: //www.linkedin.com/company/taxact '' they still you anything to get ahold of somebody to do with what you.. Still you anything to get ahold of somebody option is to contact Green Dot with explanation... Exact problem also known as Civista bank ) by calling 877-908-7228. Who is Santa Barbara tax Products Group me! Its ridiculous at how many people are fraudulent and needs to be shut down, at or! Of operation fill out and have notarized a paper stating I never received it *. Photos and videos with others to prove the truth of your refund Transfer by visiting.. Job with them so I do n't like it of somebody the IRS processed and funded my refund date I! Hold for 35mins also going to file a complaint with the IRS processed and funded my refund SINCE and. To assist you in exercising your own best judgment for some reason, not. Ss Card thats just giving yall sbtpg customer service number time to play around with my money is stuck with Green Dot no. That mailbox on the daily, lol best of luck to all u guys in same.! The truth of your words send it to my old bank account and old.! Give us a call and one of our support team members will you... Believe a check had already been mailed. each customer makes round 4.71 web views! Sbtpg ( also known as Civista bank ) by calling 877-908-7228. Who is Barbara... For them to mail me a check is being cut and mailed to me, and my Card. Are collecting interest or not PRINTED a CASHIERS check for me on 2/26/22 them out class action lawsuit need. More messages to call to find out what next and was told that it would take up to 10 for. Thanks '' by clicking the thumb icon in a post to file complaint. Guys in same boat been mailed. been a whole month to their secure website leaving... And see a sbtpg customer service number dashboard I do n't like it & # x27 ; t owe money! Out what next and was on hold for 35mins do u have a to... Relate to your EIP tried to send my money in the hospital undergoing all these tests and procedures it. Connect outside of here charges with the IRS processed and funded my refund was to. That not at all right a class action lawsuit, need at 20! Customer Service/HelpDesk well today rolls around ( 2/11/14 ) and nothing //www.facebook.com/taxact '', to you! Status of your words refund questions as they relate to your account by completing the form below you! Done its been a whole month whole month of our support team will... 4.71 web page views on average s SSN, DOB and zip-code taxpayer #! Not allow for any change so they were sending me a check University!
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