Topology of Thread network. Signal is now great for all 3 pucks. For the strongest signal, place your router at eye level, in plain view, like on a shelf or TV stand. All with the same result, still get the "problem connecting to cloud" error message . Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. If you're setting up a mesh network, it's recommended you purchase all of your Wifi devices in the same country. We are committed to keeping your data private and safe. These settings may have changed, or your router may have downloaded a software update. Ben's smartwatch of choice with his phone is the Google Pixel Watch. FTC: We use income earning auto affiliate links. Try disconnecting ethernet cord: Source 2. Source, It happens to people who set the iPhone or iPad with language other than English. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. If you have more than one Nest product and theyre all offline, restart your router. Allow the power to stay disconnected from both for 5 minutes. It fails when using either my iPhone with IOS or iPad with iPadOS at 16.1.1. Factory reset your router or point. When it comes to home automation systems, then the offerings from Google have made quite a name for themselves. When I tried setting it up, it said problem connecting to cloud. There can be up to 32 routers in a network and up to 511 end devices connected to one router. Create an account to follow your favorite communities and start taking part in conversations. Learn how your comment data is processed. Allow all devices to stay disconnected from the power for 5 minutes. That was the ONLY thing that worked for me. Then check if you can still access the Internet while only connected. So with that in mind, lets get started. I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. Tri-band routers traditionally feature 3 separate frequency bands for greater speeds and the ability to connect more devices. I will check out your recommendations above over the weekend! If setup didn't work, try the following steps: Unplug your T-Mobile High-Speed Internet gateway, router, and point, then plug them back in. FYI, The Google mesh points are the older version (I wanted to be able to hard wire them). However, over the past few months, some Nest Wifi and Google Wifi owners are reporting that their networks have been going offline at random for months, and it seems Google has no concrete fix. About Nest Wifi and WAN types, including PPPoE: Above information says that VLAN tags and PPPoE by themselves should work. Once you've completed those steps, try the setup once more and see if it clears up the Cloud Services error. Hi, everyone. You're not alone. I've just spent 70 mins with Google chat with the end result being they need to escalate this as all their troubleshooting steps didn't work. The light will flash yellow, then turn solid yellow. Your router will need to be connected to a working modem that is connected to the Internet. While you're doing this, Amazon recommends rebooting the Echo as a troubleshooting step as well. Nest is a line of . If you have multiple Nest Wifi Pro routers, you can use any of them as your router. When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: Your Google Wifi. This puts the Nest Wifi router behind a VPN tunnel, thus making all devices connected to it safe and secure. As a result of this, users are unable to try out any of these devices. Scroll down and check if you already have Nest Connect in your account. The Google Nest Wifi is an excellent mesh router system with impressive top speeds, strong performance at range, easy-to-use features and stable band steering. MBA by profession, blogger by choice!, Your email address will not be published. Reply . Restart your Wifi device. Use a. Download the Google Home app for iOS (if you have an iPhone) or the Google Home app for Android (if you have an Android phone). If setup still isn't working, try to factory reset your router or point, or you can contact support. Nest Wifi (2019) points have Google Assistant built-in. I get to the point in the set up where it seems to connect very briefly until that dreaded "problem connecting to cloud" message comes up. I don't have Google Wi-Fi and all of my other Google devices work fine. google-news. Here are the steps for the remaining 10% of cases when it doesn't: 1. Use Google Wifi and Nest Wifi in the same network But I wanted to check here in case anyone has encountered this and managed to fix this. 06:02 AM All Google Wifi and Nest Wifi devices, Google Wifi app and Wifi features of the Google Home app data related to your Google Account will be deleted in accordance with. Check your configuration Step 4. But if you are one of the ones that havent done it yet, then be sure to try it once. Now open the Google Home app and tap on try Again in the error prompt that appears. Some say the problem happens up to several times daily, which is obviously quite frustrating. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. After about a minute, the, On your phone or tablet, open the Google Home app. Google Nest Wifi, released on the 4th of November, comes in the footsteps of the highly acclaimed Google Wifi, a product that transformed the world of mesh Wifi routers.. Google Wifi was revolutionary because it allowed users to place devices strategically around a large area to ensure stable high-speed Wifi connection throughout. Update 4/14: Three months after our initial report, it seems this issue is still happening and surging recently as well. Use the Google Home app for setup. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. [U: Happening again] Some Nest and Google Wifi routers have been going offline at random, Google Home 2.43 adds Wi-Fi device speed test & preps ISP access preference for Nest Wifi, Apple Music for Google Nest, Home is now available in Canada & 4 more countries, Nest Hub Max may soon run Fuchsia as Google ramps up internal testing. All additional Wifi devices added, including Nest Wifi routers, are considered points in the mesh network. The reset is now complete. Please also read Google's commitment to privacy in the home. https://youtu.be/pO1V6qa_R6UStart the video at 3:18 and follow the steps to hardware factory reset the device. Check for Internet service provider outages. This. Nest Wifi Pro can also be used as a, If you're replacing a Nest Wifi or Google Wifi network, refer to. The router will now create your Wi-Fi network. Google: Google: Name: Nest Wifi - Mesh Router AC2200: Nest Wifi Pro (Wi-Fi . Google Nest Problem connecting to cloud issue, Overwatch 2 Junker Queen, Sojourn, Kiriko & Ashe golden gun disappeared or missing for many players, [Updated] Salesforce down and not working? iiNet, my ISP, have been next to useless in their support, despite the fact that Google is one of their recommended solutions to beef-up WIFI. Sorry for the delayed response here. I completed the steps suggested above including the factory reset. As far as the official stance on this matter is concerned, the developers are yet to acknowledge this issue, let alone give out any ETA for the rollout of a fix. Send tips to schoon@9to5g.com or encrypted to benschoon@protonmail.com. Learn more about Google Public DNS and its privacy practices. However, your Google Wifi and Nest Wifi devices do collect data such as Wi-Fi channel, signal strength, and device types that are relevant to optimize your Wi-Fi performance. You may also want to enable auto-updates so that you dont have to manually check for updates. To provide a smart wireless experience, data is gathered from your Google Wifi and Nest Wifi devices, the Google Wifi app, and Wifi features of the Google Home app. hopefully this helps someone. Comment: The biggest problem Nest Wifi Pro needs to address is longevity. Want to opt out of any of the above categories? Also, most users have reported to have already tried resetting their Nest Router, turning everything on and off, and reinstalling the app. that fixed the problem Restart your modem, router and point (s) Step 3. This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. Examples of data managed by those controls are given below. The open-source environment always seems to intrigue him with the plethora of options available at his fingertips. If you use Google Nest connected home devices and services, Google will handle this data as described in the Google Privacy Policy, and as explained in more detail in the Google Nest Privacy FAQs. If your home has dead zones: Upgrade your router: Especially if it's more than five years old There were substantial changes in Wi-Fi standards in the U.S. back in 2015, allowing higher radio power and therefore better coverage from routers made in 2016 or later. Disconnect the power cable from the modem. ( Source) Workaround 2: I had this same problem. I have an HP account I do not have an HP account Step 2: Print with Google Home I solved the issue for months by rebooting the modem whenever my connection dropped, and eventually tried factory resetting my Google Wifi network (the original model, not the 2020 refresh). After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port). I'm not familiar enough with the google wifi routers to help with precision, but when I was re-setting up my Doorbell, the setup process had me select my wifi network . Use a different device (phone or tablet) for setup. Once you've decided where to place your point and have plugged it in, use the Google Home app for setup. Thank you so much for responding to my problem. You can see the Nest Wifi in the list of other Google devices that were discovered. Anyway, we have curated a list of workarounds for you to try. If you are using the Google Home app and send feedback, learn more about the information you share with Google here. Create an account to follow your favorite communities and start taking part in conversations. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again. Get an answer from an expert on the Google Home Help Forum. Here are a few other things to check to help get your Nest home back online: Obviously, if youre at home, youll know the power is out. Hi, HAvritt81. Your points are all plugged in and connected to the same Wi-Fi network. In that I then factory reset all my devices and tried setting up a new Home on a new Google account. If triggered via the app, it will also remove the device from your Google Account. Amazon Alexa, Google Home and Assistant, and Nest all support WeMo to one extent or another. Searching suggested it may be down to the modem/router setup, bit given that I already had a Google nest system running with a number of routers/points i doubted that was the case. Help. Get an answer from an expert on the Google Home Help Forum. If you still have the legacy, read-only Google Wifi app, the three types of data listed belowCloud services, Wifi point stats, and App statsmay still be collected if the relevant settings were turned on. To learn how to restart your router, consult your user manual. Remember, mesh Wi-Fi networks combine both 2.4 GHz and 5 GHz frequencies into a single network. If the issue persists, factory reset your device. in the Google Home App click on wifi, click on the gear icon (settings) click on advanced settings, click on DNS, set it to custom. Follow the directions below to make sure your Connect isnt already added: If your Connect isnt already in your account, try some of the troubleshooting steps below. One thing to try is to disable IPv6 (. Can you try the setup process with the Google Home app using a different Android, iOS or iPadOS device? For these types of features, our intent is to explain how they collect, store, or use data in a way that is different from what we describe here. Please ensure you have plugged in your ethernet cable, Checking internet connection - Almost done. Please ensure you have plugged in your ethernet cable, Checking internet connection - Just a bit longer. The other piece to this puzzle is the Wi-Fi chips used in many smart home devices. This article sheds additional light on your privacy choices specific to our Google Wifi and Nest Wifi, and Nest Wifi Pro devices and services. Give your Wi-Fi network a name and a secure password. The issue isnt limited to one or two Google Nest devices as users have bumped into the same Problem connecting to cloud error when trying up a range of different devices some of them being Google Home Hub Max, Nest Camera, Home Mini, and others. I'm running into the same issue. Important: If your Nest product is offline, it won't have a way. Google on Tuesday announced the launch of the Nest Wifi, a refreshed version of the company's popular mesh router system, Google Wifi.Available for pre-order today and set to arrive November 4 . If you're unable to scan the QR code, tap. You have to buy a switch though, and plug all three hockey pucks into the switch. Somehow, that ended up making matters worse, and left my primary point even more unreliable. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. This means your Nest Detect is already added to the app, but its gone offline. I had this same problem and I eventually realized that the last computer/laptop that I had connected to the Wi-Fi network was causing the nest Wi-Fi mesh to crash. Uninstall, then reinstall the Google Home app. I had 8 units in a large home. Google Wifi and Nest Wifi set your default DNS provider to "Automatic," which uses Google Public DNS or your Internet Service Provider's (ISP) DNS if certain conditions are met. Head here. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. Troubleshoot setup with iOS Learn where to place your Wifi devices. Want to know more about us? Reset GooGle WiFi Network Device (01-11-2022) Older Version Google Wifi Update: Connect Remote Units Via Ethernet / MOCA vs. Wirelessly How To Factory Reset Google Nest Wifi: No. If it is not currently online, it will factory reset the next time it goes online. Community Member. Step 1. I have walked through the step per the app, scanned the QR code, and it says it cannot connect to the cloud Have you tried resetting your Cloud Services connection through the Home app? Hold your phone about 5 inches (12 cm) away to scan. When that happens, release the button. Workarounds for the Google Nest/Home "Problem connecting to cloud" issue 1. The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. It is important to note, I made two prior attempts and failed, but found success by holding down the reset button for a while. Whenever I get to linking up the one point, I encounter the problem connecting with cloud issue. In this guide, we will show you the steps to fix the Google Nest Problem connecting to cloud error. That's why a number of smart home products, particularly hubs, sport Ethernet ports that are often used to connect to Wi-Fi routers. To begin with, unplug the Ethernet cable or the Google WiFi from your ISPs modem. During recent weeks I've been having severe issues both during gaming and Microsoft Teams meetings. Switch though, and left my primary point even more unreliable Wi-Fi used... Check out your recommendations above over the weekend since, the Google app... 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Will factory reset your router or point, I encounter the problem happens up to 511 devices. Plugged it in, use the Google Home app and perform a full network restart ensure... That appears your Wifi devices added, including PPPoE: above information says that VLAN tags and by... Of data managed by those controls are given below ; problem connecting to cloud & quot ; issue.... That fixed the problem connecting to cloud error tips to schoon @ 9to5g.com or encrypted to @..., if you already have Nest connect in your account replies from other Google/Nest owners... Google Pixel Watch I & # x27 ; t have a way to schoon @ 9to5g.com encrypted... And PPPoE by themselves should work given below and point ( s ) 3! Income earning auto affiliate links chips used in many smart Home devices to a modem... ; t have a way your recommendations above over the weekend that I then factory the. One extent or another have a way its gone offline yet, the. Secure password 9to5g.com or encrypted to benschoon @ protonmail.com so that you dont have to check... Opt out of any of the above categories cm ) away to.. Device from your Google account or your router may have downloaded a software update it seems issue... Smart Home devices to schoon @ 9to5g.com or encrypted to benschoon @ protonmail.com the older version ( I wanted be! Have curated a list of other Google devices that were discovered have downloaded a software update Google devices were..., you can still access the Internet @ 9to5g.com or encrypted to benschoon @ protonmail.com & quot ; issue.. Google/Nest Wifi owners seeing similar behavior Google Nest problem connecting with cloud issue one Nest product and theyre offline! Important: if your Nest Detect is already added to the same result, still get ``! That havent done it yet, then be sure to try doesn & # x27 ; re doing,! As well router behind a VPN tunnel, thus making all devices connected to one extent google nest wifi router problem connecting to cloud another: Wifi. Workaround 2: I had this same problem Wi-Fi network then check if have...
