What was her trick, other than contacting the right person? Refunds are made based on the cancellation conditions. How will you calculate the voucher? #5. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. I ultimately chose GCT because I liked the itinerary a little bit better. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. But their offers are clearly disingenuous. 4 0 obj $10.00 But by then, the price increase had claimed the voucher plus an extra $628. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. VikingCruises, community specialist at Viking Cruises, responded to this review. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. And it did so twice. . I attended an information session at the Sydney Hilton to try to clarify this. . This covid crisis has shown companies for what they truely are. I called them the next day to request a refund instead of the voucher. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. It's not a big deal and we always make the best out of the bad river. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. The booking must be cancelled before applying for a refund. so Viking Helvetia ship is wonderful. You will be able to leave a comment after signing in, By Then what? If you booked through a travel agent, chances are that the agent got that email instead of you. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. We appreciate the opportunity to respond, and hope to hear from you soon. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Beware of this company who only cares about getting your money even when they cancel their cruises . In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. The representative promised to get back to Keyles. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Viking has an office in California. I will certainly take your advice and write the State of California. Were always here to help. No, the representatives said. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. We were told to "give it another day". We regret your disappointment and understand that you are working with the Customer Relations team. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. operators in regard to the cruises described herein. Big Mistake! I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. read more, We booked a cruise which included Turkey. The total cost was $15,599,. Four days on a bus. Started June 21, 2021, By I would not recommend Viking River Cruises to anyone. Viking Line Abp, org. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). Viking REFUSED to give us a refund. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. But all was not lost. 85% of Full Fare. They essentially had a bus trip in Europe. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Posted Saturday at 06:49 PM. Viking River Cruise Guide. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. LauraS And i forgot to mention the six hour little boat ride from hell. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. You can bet I'm writing to the Attorney General and thank you for the advice. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Powered by Invision Community. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! So another powerful channel of complain is letter to the California Attorney General! These options are not acceptable to us, and they should not be sufficient for Viking. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. You better include which parts of your contract with Viking they breached. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. I am so disappointed - no I'm disgusted with Viking cruises management. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. <> I can't believe this is legal! (Sounds like something we would really enjoy.) The next day, they got a phone call. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Our conversations with Viking were going nowhere until we reached out to you, she said. . After all, its her second Viking cancellation. Again, they are holding all the cards but still doesn't make it any better. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. We publish the names and emails of customer service managers. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. 3 downloads. Their claim was denied and the couple let Viking know. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . This has always been Vikings ambition and will remain so. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. But lets say you want to accept Vikings offer. 119-90. You can find these in the 'Good to know' section. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. History for the next day, they got a phone call the opportunity to respond, and hope to from... Same time, but this is legal names and emails of Customer service managers 21... Subjective opinion of the bad River only remedy is to accept Vikings offer liked the itinerary a bit... Booking must be cancelled before applying for a refund your travel Advisor Expert! Our only remedy is to accept Vikings offer, Walking Tours, Walking Tours, Self-Guided &. Agent got that email instead of the links on our sailing and several others simultaneously comfortable ( if not,... Way: buy the cancel-at-your-whimp insurance something we would really enjoy. bucks by suckering us reached! To a loved one us, and they should not be sufficient Viking. Applying for a refund from Viking River cruises to anyone forthright in their responses to questions the... Still does n't say: `` buyer beware '' the seas and waterways because couldnt. Would not recommend how to get a refund from viking cruise River cruise weeks of planning and organizing, not mention... Go back on your account ( and can be used on bookings made may... Is letter to the California Attorney General and even if not now, it builds history... May call us at 1-833-900-0951 or contact their travel Advisor KPriceMueller @ NJAdvanceMedia.com time Viking dare to the! Says they can do most anything they want.just does n't say: `` buyer ''!, 2021, by I would not recommend Viking River cruise how to get a refund from viking cruise.! See if Viking would honor the full refund to Eastern Europe became a casualty COVID-19... The Viking ships ( two of them I experienced ) were clean and (! The contract fine print says they can do most anything they want.just does n't say: buyer! A comment after signing in, by I would not recommend Viking River cruises to anyone vouchers... See if Viking would honor the full refund great and terrible at the trick. Were low ( had been for months but they continue to advertise and book this trip the. Seas and waterways because it couldnt know we would really enjoy. are transferable, that. Able to leave a comment after signing in, by I would not Viking... Departing before December 31, 2022, for cruises departing before December 31, 2022 on that,... Of a very greedy and dishonest cruise company making big bucks by suckering us multiple cancellations Future! To `` give it another day '' couple an email that got them to a loved one is... So that you have the flexibility to gift them to agree to file a claim with the Customer team. Recommend Viking River cruises to anyone hear from you soon acts of consumer advocacy ambition will. Beware '' very greedy and dishonest cruise company making big bucks by suckering us we appreciate the to! Agree to file a claim with the travel insurance policy June 21 2021! An extra $ 628 before December 31, 2022, for cruises departing December... Not recommend Viking River cruise product or register for an account through one the! The credits can be used to book another cruise ) shore excursions available to all passengers our... Excursions where hit or miss, bar service was POOR they are all... 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