Get daily tips and tricks for making your best home. I advised Ms. Hester of what I was looking for and of the particular color palate I sought. Love the selection. This has just been a terrible experience!!!!! Once you make your purchase the store staff has no interest in your satisfaction. We were heading out the door until we tried another sales woman, Sandra. The delivery people said it was not their fault and wanted to leave and demanded payment for the delivery and assembly and they were very critic of their colleagues at the store, who they blamed for the entire problem. They had absolutely no reason to cancel and all the staff were "unsure why and when that happened". WHAT THE HECK Am I going to do with these regular chairs on my counter height dining table??? We decided to look for a bedroom set with them back in November 2017, we chose a really nice one that was a 7 piece set. This was the case as I had already priced and selected the furniture on-line prior to me coming into this establishment. Burnt pizza = send it back. The selections are great. Meanwhile I got charged $70 for delivery of this tiny table, which Rodrigo failed to mention, or even ask if I wanted to pick it up or get it delivered. When the delivery guys arrived they were in a hurry to run to their next appointment and refused to assemble at my home. I was told I would get an email from special orders. She even asked for the dogs, this time they could stay in our house. 5:30pm came and I was skeptical that my delivery was coming so I called back and after 20+ mins of again being on hold I spoke with someone who is now telling me they have no record of me calling in and the delivery was missed and the driver was released to go home WHAT!!!!! Can't wait to go back and get more things. I think it is safe for me to say that they dont have any intentions on repairing the walls of my parents home.. NOT TRUE! i dont know how the store works but we came back to this store multiple times and buying something pretty much every time, and we didnt get any kind of deal. Unfortunately, the sofa chaise was too tall to enter the room causing the delivery men to damage the walls at two locations at my parents home after they attempted to succeed at many different angles. Driver proceeds to tell me that sofa is damaged and he cant unload it??? and my set has not yet completed in good conditions as yet. The bottom line: The Rooms To Go on Greenlawn sold the $5,000 bed to us but blames the delivery serivice for messing up the delivery - both times. I am being pist regarding the service I got mind you waiting three weeks for a table back ordered and this is what I get! He worked his magic to get us what we needed when items were hard to locate. The sup told me they were still delivering it. They do have a lot of nice furniture and the prices aren't that bad, it was really hard to spend any time shopping because of the SUN in my eyes. I don't want deal with "rooms to go" If you want buy furniture go somewhere else! His customer service is absolutely incredible. Rodrigo ended up putting my order under my roommates order, so I never got the receipt, or any info about it (it all got sent to his email, which I didn't know til much later). make / manufacturer: Ashley First: They tried to deliver damaged furniture. My husband nor I wanted to get up from it. With their proprietary collections that make it easy to match a set of items to your specific space, customers can quickly design the right outdoor space for them. Everything is bright, white, new, and modern! and become rude with my mother, stating we have the option to pay with cash or shop somewhere else. I'm using "is" because we have an ongoing problem with the delivery installation. Wayfair | Lift-Top Coffee Tables You'll Love in 2023 Although they didint have a piece of the furniture in stock I did not like that we have to wait 2 months for us to have it, hopefully this is something RTG can address. It has a black metal outer frame for a bit of industrial flavor, while the rest of the table is crafted from engineered wood with a rustic finish. When we came in the first go around, we were greeted by a gentleman with a witty sense of humor named Todd. For example- if you go to buy a house or car and check to see what kind of loans your eligible for they aren't just going to send you that loan just because you checked. because that is ILLEGAL. I've never been a fan but wanted to see if they have elevated their selection and added new items. I purchased a 2-door cabinet on 8/10/2020. The experience in the store was good, but after the sale is when things go bad. This coffee table with storage gives you a go-to spot for books, remotes, and more. We recently visited Rooms to Go to look for furniture. Rescheduling has been a nightmare & now WE have to accomodate their schedule taking more tome off work, after already taking off 1/2 day of work. At this point I was ready to leave. who proceeded to leave a message which advised the driver was at our gate but needed the gate code (which was provided when the order was originally placed) and that the driver would wait for 15mins. I paid for a desk I can't even use or put together. Please turn it on so that you can experience the full capabilities of this site. 2022-2023 Slumber Search $1,000 Scholarship, I was unhappy with my purchase after 3 months, The first two times I went to look at furniture, not a single sales person spoke to me, How can a company that doesn't stand behind their product stay in business, Most of the reviews on here are exaggerated, Ok, They need to give everyone a complimentary pair of sunglasses, I'd purchased 2 sets of Mattress To Go low-profile mattresses, We came here to look for two dinning room, RTG sells products that last less than two years, I went online and bought a counter height dining table w/ 4 chairs, Be careful with the fake insurance they provide you with, The new location is massive and quite beautiful, I visited the show room in Fort Lauderdale, I was in the market for a convertible crib, We went to Rooms To Go in Waterford location, My wife and I were shopping for furniture, I will start off by saying that in my in-store, Purchased the Carole Court gray sectional, Today, my husband and I went to this store to look around, Don't get me started about customer service, My husband and I decided to make the big investment, 150% do not recommend this company to anyone, Went in looking to buy a new living room set, My roommate & I went here looking at couches, Went this evening to look for a new dining table. The delivery men were unprofessional and had no idea what the protocol was in regards to returning the damaged furniture. When he tried to get the bedroom furniture rescheduled, he was on hold with customer service for over an hourwithout ever being able to speak to someone! My chest and mirror was schedule also for 6/21. Ordered a sectional, they discontinued it and I was never notified. A female sales person , her name is Annette, greeted us and asked if she could help us. The next day I received a call at 1533 reminding me that my delivery is scheduled between 1400-1800 and I was #5 on the truck and the driver was at stop #2. The knob to turn it off is missing. I called our salesman, Anthony, that night, left a message explaining that I would prefer the matchable ottoman rather than the unmatchable one purchased. He was not very courteous and he said that wasn't his job in the company. The whole reason I purchased this was to keep my legs up and my back at a 45 degree angle due to a back injury. That table arrived it is also damaged. Purchased a Mattress with delivery. Presidential Assistant ________________________________________ My Response: While I never expected the refund of the delivery fee as requested, I did however expect acknowledgement that company policies were not followed and a review would be done regarding the "express" delivery option. scheduled a delivery date. I right away called the 1800 number. She said she would speak to the delivery manager about my issue. Unfortunately, due to unforeseen circumstances out of their control, there may be times the driver may run early or later. If you're looking for innovation in a coffee table, the Povison Lift-Top Modern Nesting Coffee Table has a white, marbled stone top and is available in three wood finishes. Due to heavy volume, all deliveries and in home services are routed by zip codes in order to reach all scheduled customers including express deliveries. I see no end in sight & I am SUPER frustrated. We bought multiple pieces of furniture with Linda T as our sales person, and then a couple more items a few days later from another sales person -Perla or something (can't remember her name as well). You can thank your manager Chris for that!! The rooms to go manager then tells us to get our refund and leave, I just wanted my full refund not partial. They called us at 6pm to ask how our delivery wentbut we had not yet received our bed. The cocktail table has a convenient lift top, perfect for positioning devices, entertaining, or having a meal in your living room. So I tried to call to change it to a pick up.thinking it would be free if I'm going to get it myself, right? Low entry price points. On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience they may have experienced. Up to 25% off outdoor furniture! One thing I learned after my experience of spending a total of 15 to 20 thousand on furniture at several different stores to put into a brand new home. Find out ahead of time about delivery and set-up costs, especially if you plan to spend many 1000's. This coffee table brings modern style and function to your living room. I fully regret giving this company my time, energy and lost wagesnot to mention the huge investment. I went online and bought a counter height dining table w/ 4 chairs, and at check out it asked if I wanted to add 2 additional chairs. Delivery Date: May 31, 2022 Store number: 2306 I ordered this dining table and chairs set 3 months ago and I have been waiting for a while for it. shopping_bag Explore More Living Rooms Collections, Sofas, Chairs & More. Eduardo Irlanda is professional and is very customer service oriented. Best of all, the top lifts up on a cantilever hinge so it doesn't displace any of your items to reveal interior storage for keeping the remote handy. I honestly could have walked out of the store with merchandise and they would have never known I was there. Within a day the boxspring was exchanged. The manager and James were awesome w helping find a chair for a small room and they were awesome. Others reported issues with delivery. Since I was already out on the road, I decided to swing by there, thinking they were just understaffed or busy with a sale and couldn't pick up the phone. I will not recommend this place or shop in rooms to Go again. Bolanburg Brown and White Coffee Table Lift Top - 1StopBedrooms Day at the park rained out? When speaking to them I stated I wanted a full refund and did not want delivery. By this time I actually had found a couple of pieces that I was interested in. We're even using the same sales rep that helped us years ago when we purchased in Murfreesboro. You have great taste! Absolutely the worst service i ahve ever experienced, and they basically have criminals delivering your stuff. I explained that the rep I spoke to on Wed was supposed to be checking on having it delivered sooner, as I went into the whole explanation once again. I hope that people read this and turn away from rooms to go so I can save someone else from the trouble they've caused me. I called the store on Sunday morning and spoke with Scott who was sympathetic to the issue and attempted to assist but had no luck, he actually had to share the news that it would now be 2+ weeks until I could receive my delivery again I was dumb founded as my order was on the truck less then 24hrs ago, Scott escalated it to Jill (Another Mgr.) The sales reps are friendly and the furniture looks good, but some of it is cheaply constructed. No phone call, no text message, no delivery. I went to speak to the manager about this, but he had gone to lunch and the rep that was in also said it was required and then she read the document and stopped mid sentence, when she realized it wasn't. The wicker base will warm up any room, plus this piece is sure to earn you compliments thanks to its quality construction and unconventional design. I payed for them to take my old mattress away. We paid over $4,900.00 and received $200.00 certificate to be applied to the purchase. If you are looking for cheap furniture with long term payment plan, this is the way to go ! They delivered the part to correct it and didnt even bring the right piece so now another 5 days waiting. I felt like when I stopped for a minute to sit on a couch he was going to pounce on us. I went in there yesterday and there were a room full of sales reps with only 2 customers in the store, myself included in the 2. Therefore, it could not be delivered until next week, once it was back in stock. The table is mounted on four slanted feet, and yes, the wooden top lifts up easily to reveal a hidden inner compartment. We walked around and tried out the things we wanted without being hassled which was refreshing! The representative then stated that he didnt know. We purchased the cabinet on July 28th, 2017 with an expected delivery date of August 9th, 2017. She immediately took me to 3 styles I loved. My husband said the people looked like they hated their job. What I would like is our furniture and/or our money back until we actually receive our furniture. Hello, My order number: xxxxxxxxxx Order Date: is on March 26, 2022. No return call, no schedule for delivery, no change from their comment about contacting the vendor. I went waited the technician went past the address I went after him in the golf cart and directed him to the driveway. Delivery window was incorrectly stated. We ended up with a great sales guy, Noah, which we stuck with through all of or furniture purchases. Most everything takes at least a week or more to schedule and in the case of the wobbly chair that I reported needed replacing, it was ultimately about 25 days before someone followed up on my request for service and ultimately about 50 days, FIFTY DAYS for my defective replacement to arrive! size / dimensions: 18X47X26. Depending on what happens next week I could bump this to a zero star review. I sat in the showroom for an hour and a half (I actually timed it) before Mr. Evans returned and apologized for the wait. All he did was drop it off. . I felt like I knew her my entire life. He was there for questions when we needed him and that in of itself would make me come back - I just hate when people follow you around the store. It has a black metal frame that holds up the faux wood tabletop, which has a natural finish that would mesh with just about any decor, and theres a unique lower shelf that has metal bars on one side for an unconventional appearance. The tabletop can be easily adjusted to a suitable and comfortable height to use a laptop, write or dine while sitting on the sofa. This is my 2nd time buying furniture from Rooms To Go, We came in to buy furniture after hurricane Harvey, The Type of delivery option was not fully explained, I was promptly greeted by a sales representative, This location is by north point mall and parking is ample, Decided to go with rooms to go for my bed, I am not a person that likes to go into a store, Warranty Protection Plan Representatives Very Unresponsive. The delivery guys was very punctual.They assembly the furniture in a timely manner and was out promptly.Great job guys!I was very impressed. My husband and I were in the search for a new living room set. Delivery day comes, and everything looks so promising - then the delivery time window kept getting pushed back. Cancelled order. Guardian said that they would call me back after waiting 2wks for them to call me back I called them. I don't want to put any stars at all, rooms to go it's the worst place you can buying anything, because of the worst customer services and quality. I called back to speak with the store manager Jerome. Shopping with my 5 year old and while in the children's department a gathering of staff were chatting and carrying on. One of them suggested I try the outlet (?). It features an oak body with hairpin legs and two storage cubbies with the hidden lift-top compartment. Our rep at Haverty's in Lexington was also amazing and we'd use her again if we were still living there. The sticker on the glass was also dirty. I said something to one of the employees and he said it was WAYYY worse at the Hendersonville store. On top of all that , I had ordered a tv stand a week ago with a salesperson In their store and I was told it would be delivered within 2-3 days it never came and I never got a call saying when it would come so I called customer service and I was told it'll take 7-10 business days . This has been the most frustrating experience I have ever had with a company specially when the issue was not my fault whatsoever. They give you the run around to get it fixed. 2. I was at work because I didn't expect them to show up until 3 hours later. I am not going to assemble this table, then in two months assemble it a second time. This is more about Rooms to Go financing through Synchrony Bank DONT use them!!! The couches we got are wonderful, they're the Eric Church gray recliners, all GREAT quality, my dog has jumped on them numerous times, no scratches, no marks, I have a feeling they will be a part of our family for a long time. The dresser and mirror would be delivered in early March. Bolanburg Lift Top Cocktail Table by Ashley Furniture. Horrible horrible! I usually don't write reviews for places where I didn't do any purchases, but I do have to point out that I was pretty disappointed with the service here. Then out of nowhere the assistant manager Herby Charles rudely walks into the conversation without greetings nor showing any remorse and starts saying it is out of their hands and there is nothing that they can do.
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