Reporting any acts of violence by customers or co-workers is essential. Maria Henriquez is a former Associate Editor of Security. As ORC gangs become more sophisticated, retailers need to keep employees trained and aware of potential issues. The OSHA recommendations for late night retail establishments include five components: (1) management commitment and employee involvement, (2) work site analysis; (3) hazard prevention and control; (4) safety and health training; and (5) evaluation. Is it legal to use Firesheep at Starbucks? Identify the parts that are prone to security breaches. eTool : Evacuation Plans and Procedures | Occupational Safety and Retailers (and everyone else) who use credit cards have to play by new rules. This invitation-only council is composed of senior LP executives who discuss common problems in LP and share new ideas on product and program results. Retail Worker Safety: Five Tips for Working Alone -- Occupational Don't let these networks be a weak spot where criminals can intercept important data. Business-impacting events such as severe weather, man-made disasters, and supply chain disruption are increasing in frequency and making impacts around the globe. Online Safety Training! Contact us today for more information and to request a free sample. The . Get a fresh perspective on Loss Prevention and see how our platform can help your business. Tech security is a factor most business owners ignore until something eventually goes wrong. The National Retail Federation's 2021 Retail Security Survey reported that the top retail safety issues are: The overall risk to the organization from the pandemic, noted by 69% of retailers Increased levels of organized retail crime (ORC) violence, with 65% of retailers concerned Workplace violence, reported by 61% Moreover, a positive shopping experience leads to repeat customers and positive word-of-mouth, driving increased sales and profits. Beyond losing goods, retailers also face several security-related challenges across the industry. Such a setup will result in back injuries, damage to the boxes, and an unproductive configuration. For areas where earthquakes are common, you can install low shelves to prevent items from falling during earth movement and arrange commercial concrete repairs to improve structural stability. Storing your data away from your store is always a good idea and proves effective in maximizing safety and security in retail stores. Ergonomics involves matching your workplace requirements to your employee capability, and it is vital when evaluating store security and safety. Burglary and theft are two of the most common concerns in modern retail stores. Remember, security is not just an expenseit is a strategic investment that yields substantial returns. When taken as a percentage of total retail sales in 2021, that shrink represents $94.5 billion in losses up from $90.8 billion in 2020, according to the National Retail Federation's (NFR) 2022 National Retail Security Survey (NRSS). Demonstrating consistent attention to security and to investigation of theft helps discourage insider crimes. While most LP/AP teams remain the same size, 37% of retailers indicated that their departments are growing. Contact us . For more findings, visitwww.securitymagazine.com. In addition, retailers may have reduced LP support and potentially reduced fraud controls, increasing theft opportunities. ], Cash handling and restaurant loss prevention, The scoop on restaurant loss prevention and cash management, Friendly's Restaurants' Ernie Patnode approaches cash management with a lot of common sense, a little technology and, yes, politeness (2006), Auction blocks: Criminals unload counterfeit and stolen goods on eBay, Criminals use online auctions as a place to unload stolen, diverted and counterfeit products. Retailers must stay ahead of them. In recent research conducted by IHL Group and RIS News for the Retail Experience Study, retailers representing over 300 brands were asked about the types of analytics they used. Card skimming, under-ringing, sleight-of-handthere's lots to watch for at the cash register. The NRFs latest retail security survey found that overall shrink in retail is trending up. Research proves that employees paid more than the average pay are more loyal and treat customers better. Looking for the latest LP news and research? Retailers should be aware of the threats to lone retail workers and make sure they are doing everything they can to educate and safeguard their employees. Most retail stores are located within other buildings, meaning that they may lack windows to allow proper air circulation within the walls. Safety is about to get a whole lot greener with MARTOR's new safety knives made of recycled plastic coming soon! [Note: full article requires Insider registration. Whats more, Organized Retail Crime (ORC) continues to plague retailers. You can save your daily information on an offsite server, backup to an external hard drive, or create a cloud account explicit to your store. Post signs that inform customers that very little cash is on the premises, and schedule bank runs during daylit hours when more than one employee is working. New, cost-effectiveoptionsinclude remote monitoring systems backed by professional LP support to keep an eye on physical stores and products. Sweet success: Dunkin' Brands security focuses on making dough, Aligning corporate security with corporate priorities makes everyone's fortunes rise. Effective Security Management, 5e,teaches practicing security professionals how to build their careers by mastering the fundamentals of good management. Such disruptions prove costly to your business and even go to the extent of compromising on daily functioning until resolved. To maximize the effectiveness of your retail security efforts, consider implementing the following best practices: Incorporate these strategies into your business operations, and watch as retail security becomes an invaluable tool in driving your sales and profits to new heights. Theft, fraud, and data breaches can put a sizeable dent on your bottom line and reputation. By closing this message or continuing to use our site, you agree to the use of cookies. June 18, 2019. Addressing risk is an enterprise-wide effort. Safes create a more secure and hidden compartment to hide your business earnings, and they feature a more powerful and more complicated lock system. Working alone on the job poses some notable risksespecially at untraditional hours like early in the morning and late at night. Whatever the case, make sure that youre performing due diligence on every person who joins your team. Cash, cards, inventory and customer data intersect at the point of sale. Our expert professionals can provide tailored solutions and guidance to meet your specific security needs. Scanners and barcode labels can ensure all products that are purchased are correctly captured., Pro tip: look into the solutions youre already using, Retail solutions like POS systems, staff management software and payment processors often come with built-in security capabilities, says Danny Choi, Founder, and CEO at. Although this approach does not guarantee the reduction and prevention of criminal activities, it proves helpful when investing in specific incidents. Thats why its important to invest in loss prevention solutions such as: One of the most effective ways to keep employees and customers safe is to install a surveillance camera system with comprehensive coverage over the most highly-trafficked and important areas, says Gregg DeRouanna of CCTV Security Pros. DeRouanna recommends choosing a system you can access remotely using your computer or mobile device. And nearly halfof all Americans support its use to help prevent shoplifting. Scanners and barcode labels can ensure all products that are purchased are correctly captured.. Showing 1 to 100 of 100 entries. Having a strong lock system on your doors is a practical approach to maximizing security in your retail store, although it may compromise after a while. Read Now, Issues and strategies in protecting individuals working alone, as well as some results from an upcoming survey on lone worker safety. But retail security and loss prevention also covers a lot of ground. The survey explores the responsibilities of loss prevention programs, the size of loss prevention (LP) and asset protection (AP) teams, budgetary priorities and changes, and the use of security technology in the industry. Investing in a safe is another practical tip for safety and security in retail stores. The Group's sales were 14.7 billion in 2021. These success stories demonstrate the tangible benefits that retail security can bring to businesses of all sizes. A Google survey found that by mid-year 2020, 50% of consumers tried new shopping services for . Close and lock back or side doors. Following are some emerging technologies that have taken the retail world by storm and ways they can help physical and omni-channel retailers improve security with a digital-first approach. Active assailants and gun violence have added concerns about workplace violence and employee and customer safety. In the 2022 NRSS, 100% of respondents reported that their LP/AP teams were responsible for physical store locations; 85% were responsible for securing the organizations headquarters; and 84% were responsible for securing supply chain facilities. Everyone on the team understands policies around issuing refunds, voiding transactions, interacting with customers, etc. Cleanliness is also an essential consideration towards improving safety within the store. As retailers deal with acute staffing shortages, they also have a duty to train and protect employees. #5 Use analytics to monitor employee theft. Combating Combustible Dust with Compressed-Air Operated Vacs, 7 Technologies That Can Improve Occupational Health and Safety Practices, Strategies for Building a Culture of Safety. Don't let security gaps hold back your business successtake proactive steps today. What Can Workers and Employers Do to Prevent Injuries? Many retailers cannot afford to have a 24/7 security team.
