Report maintenance faults and damage to machines, furniture and fittings in all areas of the hotel to the maintenance department, Establish and maintain standards and procedures of cleanliness standards for the entire hotel, Assist the Housekeeping Manager in establishing and maintaining pest control, landscape schedules for all areas in the hotel, Maintain consistent quality of plants and flowers for public areas and guest rooms according to hotels requirements, Periodically run various reports Departures, Wait Status and communicate pertinent information to QAs, to insure a smooth work flow, Patrol all floors to insure good work flow, checking housekeepers times and encourage them to up their pace if they are lagging or compliment them on outstanding work if they are working ahead of pace, Verify all room statuses with QA at the end of the shift and make sure all room statuses are correctly entered into the computer prior to the end of their shift, Responsible for the coordination of routine responsibilities of employees, Ensure that trash/garbage removal meets with health, safety and sanitation regulations including receiving dock areas and the grounds surrounding the area, Minimum one year in a supervisory or management housekeeping position required, Ability to speak and read both English and Spanish preferred, Possesses Leadership skills and ensure that staff members or workers are comfortable while working in the setup, Must be able to work AM Shifts every day of the week, Inventory checks of operating supplies guests supplies, Assist the Housekeeping Manager to order supplies when running low, Inspects guest rooms, conference rooms and public areas for sanitation, Ensures that inspection norms set by the Executive Housekeeper are implemented and regularly adhered to, Ensures that all documents, advertisement and information left or display in the rooms are updated and do not break the local rules and laws (morality and customs), Ensures that the use by customers of all equipment and devices is perfectly safe and risk-less, Office operations to include opening the house / all other office operations, Able to operate as an inspector on the floors, Well versed in training program for all positions, Familiarity with cleaning products and equipment cleaning techniques, Good knowledge in English (speaking, reading and writing), Good administrative skills with computer knowledge, Ability to perform daily routine job tasks according to the policies and procedures established, Ability to identify operational challenges are an added advantage, Prepare cleaning checklist (all areas) to use for cleaning supervisions, Responsible for the supervision of the daily work assignments of Room Attendants who maintain sanitary and hygienic areas of all hotel public areas, Ensures that all department staff performs duties in accordance with hotel policy, Trains all new staff and provide regular training to Room Attendants to improve job performance and meet hotel service standards, Demonstrates to all Room Attendants how to perform each task in job description according to hotel service standard, Provides current information to Room Attendants and guests about hotel facilities, services and special events, Ensures high standards of personal appearance and hygiene with clean and pressed uniforms as per hotel policy for all Room Attendants, Ensure all operational procedures, Lost and Found procedures are followed through, Responsible for training and development of the talents in the department, Implement strategies aimed at cost minimisation, productivity maximisation without reduction of consistency and Quality Standards, Monitor and review Quality Standards for the Department, Make maintenance work request for room item in need of repair and follow up to make sure work is well completed, Take note all the Lost & Found items to be recorded on the Logbook (detailed time, date, place, finder), Responsible for associates Trainings (basic, on the job, technical), Responsible for all H.K cleaning Materials & Equipment (maintenance), Monitor all H.K Associates performance (to be reviewed by the Asst, Inspect cleaned rooms after the GRA has assigned a room as clean and vacant to insure standards of cleanliness are met, Inspect supply levels of all floor closets, Communicate additions to changes to the assignment sheets as they arise throughout the shift, Create 100% guest satisfaction by providing Yes I Can! Housekeeping supervisors ensure cleaning services are carried out professionally following standard procedures. You should also think about what skills and experience you have that will make you a good fit for this job. A housekeeping supervisor is responsible for overseeing the cleaning and maintenance of a facility, such as a hotel, hospital, or office building. Assisting guests when necessary. How can we help you with your career? Please, share your thought about this post in the comment box below. Responding to customer complaints or requests and taking appropriate action to resolve issues. Business Development Manager Job Description, Restaurant General Manager Job Description, Inside Sales Representative Job Description, Customer Service Representative Job Description, Call Center Representative Job Description. Calvin has over 20 years of experience in a leading employment agency in Tucson, Arizona, and is passionate about finding the perfect position for everyone who uses the companys services. Maintain the upkeep of the washers and dryers with the chemicals and daily basis supplies. What does a Housekeeper do? Role & Responsibilities | Glassdoor They clean rooms, hallways, lobbies, lounges, restrooms, corridors, stairways, and locker rooms. Do you have experience working in a hotel or other hospitality setting? housekeeping supervisor Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The primary responsibilities include training and organizing employee shifts besides motivating team members. 1) Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.2) Investigates complaints regarding housekeeping service and equipment, and takes corrective action. To join our growing team, please review the list of responsibilities and qualifications. He/She coordinates, at the direction of management, key functions and between 3 and 10 employees during the normal course of business. He/she carries out necessary actions with regards to complaints from customers/clients about housekeeping faults or issues, like inadequate supply of toiletries and malfunctioning of certain amenities within the building (mostly seen in the case of travel accommodation and hospitality centers). The ideal candidate will have prior experience working in a hotel or similar environment, as well as supervisory experience. 2) Investigates and resolves complaints about housekeeping services and equipment. How To Turn an Unwanted Visa Gift Card Into Amazon Gold? (2023 Guide), Robotics Engineer Job Description (2023 Updated), Top 15 Home Depot Competitors & Alternatives. Did this post help you to learn more about the duties and responsibilities of housekeeping supervisor? Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked. They typically work full time and may be required to work evenings, weekends, and holidays. Housekeepers perform various light cleaning duties that maintain private households and commercial establishments including hotels, homes, restaurants, and hospitals. Housekeeping Supervisor supervises the daily operations of a housekeeping services department to ensure offices, patient/guest rooms, facilities, and other specified areas are kept in a clean and orderly condition. They issue and keep inventories of cleaning supplies regularly. Hire faster with 1,000+ templates like job descriptions, interview questions and more. Certifications & Licenses: Although certifications are not typically required for a housekeeping supervisor role, they can be useful for candidates seeking a position in this field. Under supervision, cleans, polishes, and sanitizes public, common, and bathroom areas as well as offices; cleans residents apartments every week or as needed, while interacting in a friendly and courteous manner, to ensure resident and family member satisfaction. Leadership skills can help you to guide and direct your team to complete their work efficiently and effectively. A Greater Emphasis on Green Cleaning Practices. Providing training to the housekeeping staff. We appreciate you taking the time to review the list of qualifications and to apply for the position. Housekeeping supervisors work in hotels, motels, resorts, and other commercial establishments. Some specific responsibilities of a housekeeping supervisor might include: Supervising a team of housekeeping staff, including assigning tasks and monitoring performance. If you wish to become a housekeeping supervisor, you can find all the details here as we have got you covered through the job description. This is important because the supervisor may be in charge of looking after peoples personal belongings, Must be proactive in carrying out assigned duties, Must have a good knowledge of customer service principles. The Housekeeping Supervisor may work in any type of facility location on client premises. So much so that the likelihood of them earning a Master's Degree is 9.7% more. for Your What Does A Lead Custodian Do: Duties And Responsibilities - Zippia As a housekeeping supervisor, you may be responsible for overseeing the cleaning of multiple rooms or buildings. Housekeeping supervisors can utilize this trend by creating a workplace culture that promotes engagement among employees. Ultimately, an exceptional housekeeping supervisor should have excellent management skills and be able to ensure that housekeeping operations run efficiently. He lives with his wife, Annette, and their two sons Jake and Joseph. It's been discovered that lead custodians earn lower salaries compared to housekeeper supervisors, but we wanted to find out where lead custodians earned the most pay. Being able to plan and organize your work schedule, staff and resources is a valuable skill for a housekeeping supervisor to have. Learn about the key requirements, duties, responsibilities, and skills that should be in a housekeeping supervisor job description. They assign tasks, inspect work to ensure it's up to standard, and provide training on how to best handle customers' requests. Housekeeping Supervisor Job Description, Duties, and Responsibilities Scheduling staff shifts and organizing replacements as required. Made with in California 2023. The housekeeping supervisors responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. And if you work as a supervisor of housekeeping, do also share your job description. Europe & Rest of World: +44 203 826 8149, Learn about Workables breakthrough HR and AI capabilities, Confidentiality interview questions andanswers, Attention to detail interview questions andanswers, How to Hire: 5+1 tips for hospitalityrecruiting. 15) Establishes standards and procedures for work of housekeeping staff.16) Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.17) Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.18) Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals. This includes dusting, vacuuming, sweeping and mopping the floors in all rooms. When it comes to education, stock room managers tend to earn similar education levels than housekeeper supervisors. A Housekeeping Supervisor is a professional who monitors the work activities of cleaning personnel to ensure that they are providing a clean, orderly, and attractive environment for guests. Must have relevant experience in housekeeping (preferably in a supervisory role). Skills In particular, building coordinators are 7.5% more likely to graduate with a Master's Degree than a housekeeper supervisor. Part 2 On the topic of education, lead custodians earn similar levels of education than housekeeper supervisors. Lastly, you need to have fantastic housekeeping skills and ensure that all housekeeping operations are met on time. The housekeeping supervisor mainly leads a companys team of room attendants and ensures that they offer the best possible customer service. A housekeeping supervisor typically needs to have the following qualifications: Education: A high school diploma or GED certificate is often a minimum requirement for housekeeping supervisors. In fact, they're 1.5% more likely to earn a Master's Degree, and 0.0% more likely to graduate with a Doctoral Degree. A career as a housekeeping supervisor can be rewarding and fulfilling. His/her job description entails making sure that cleaning services are carried out in a professional manner and efficiently too. We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service. Individuals who are interested in a career in housekeeping will also find this post helpful in learning about what housekeeping supervisors do. Scheduling staff shifts and organizing replacements as required. The Housekeeping Supervisor monitors the day-to-day activities of the housekeeping department to assure the facility is maintained in a clean, safe, and comfortable manner. Your problem-solving skills can help you identify potential solutions and determine the best course of action. Sweeping and mopping floors. If so, then you may be well-suited for a career as a housekeeping supervisor. A housekeeper supervisor responsibility is more likely to require skills like "guest rooms," "cleanliness," "room attendants," and "front desk." Lastly, it would be best to carry out necessary actions regarding complaints from patrons about housekeeping issues, including an inadequate supply of toiletries. Should have a degree in a hospitality-related field. The Housekeeping Supervisor job description includes overseeing daily housekeeping activities, assigning tasks to staff, and inspecting rooms and common areas to ensure they meet established standards. To write an effective housekeeping supervisor job description, begin by listing detailed duties, responsibilities and expectations. Housekeeper Supervisor Job Description For 2022 - Zippia Front Desk, 4% Maintain constant communication within departments including Engineering and Front Desk to ensure expectations are met and control room inventory. Learn about the key requirements, duties, responsibilities, and skills that should be in a housekeeper job description. Screening housekeeping applicants and recommending promotions, transfers, and dismissals. Assisted Housekeeping Manager in coordinating and performing housekeeping services to assure high standard of cleanliness and guests' satisfaction. housekeeping supervisor The Housekeeping Supervisor provides a high level of focus on guest satisfaction by maintaining an exceptional housekeeping department. A housekeeping supervisor is responsible for overseeing the day-to-day operations of a hotel, motel, resort or other lodging establishment. Respond to customer complaints and queries on a timely basis. Vacuuming carpets. Ans. The following are seven common skills of a professional housekeeper: 1. genuine hospitality and by exceeding guest expectations and /or correcting mistakes, Works in co-ordination with Assistant Housekeeper in providing orientation to Room Attendants, Confirms daily arrivals in occupancy report to determine allocation of tasks for Room Attendants, Supervises a high standard of hygiene and sanitation throughout all service areas, Responsible for the immaculate appearance of all areas of his responsibility and cares in particular for all details, Assists with performance appraisals of all Room Attendants and prepares guidelines and time frames for improvement, Participates in all staff and training meetings when directed by Executive Housekeeper, A positive attitude and friendly personality, Minimum of three (3) year progressive supervisory experience in environmental services, required, Housekeeping supervisory experience in a hospital environment, Issues and controls availability of room keys, Checks and cleans all safety systems in assigned working areas, Ensures all equipment and machinery is cleaned and maintained in good condition and stored correctly, Submits to Assistant Housekeeper regular reports on required equipment repair, Respond to guest requests and immediately handles problems and complaints regarding the care of guestrooms, Responsible for the careful and adequate use and maintenance of equipment, Reports any health and safety hazards to Assistant Housekeeper, Performs any other duties when assigned by Assistant Housekeeper or Executive Housekeeper, Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction, Monitor room status VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain a efficient operation, It is your responsibility to ensure the team clean and maintain high standards in guest bedrooms and in guest areas on a day-to-day basis, The housekeeping supervisory team should provide leadership and create an empowering culture where a housekeeping room attendant ensures that we always give our guests unique and fabulous options to make the most of their time and their trip to make their stay unique, 3 plus years of experience in hospitality, RV experience preferred, The successful candidate will be offered a range of hours and shifts.
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