How does HP install software and gather data? If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change'. Any warranty support needed would be completed by the third party that sold the product. Please select the desired operating system and select Update to try again. For more information, see the next section, Thunderbolt devices can be certified to work with the Windows operating system, Mac OS, or both Windows and Mac OS. The tool displays needs upgrade for ASMedia Firmware even though the ASMedia Firmware Update is completed. Your session on HP Customer Support has timed out. When the dock is connected to the computer, external devices can be connected to the ports on the dock or to the ports on the computer. A tool failed is displayed while checking Prerequisites or running ASMedia Firmware Update. Detection completed. Dual custom ends (AC+USB Type-C to AC+USB Type-C). Some features of the tool may not be available at this time. 0000086413 00000 n This port delivers higher performance than the VGA external monitor port and improves digital Operating System: Microsoft Windows 10 (64-bit) I'm using an HP zbook Thunderbolt 3 dock, with my HP Spectre x360 13-w0xxx. Use the following sections to troubleshoot problems with Thunderbolt. 0000003183 00000 n Using a non-Windows certified Thunderbolt device can cause performance issues, including intermittent drops in connectivity and data loss. If your operating system is not listed then HP may not provide driver support for your product with that operating system. You must choose the 'open' or 'OK' options to continue forward. The power information in this section might be helpful if you plan to travel internationally with the dock. How does HP use product data collected with this service? Windows 11 Support Center, Finding your Serial Number Connect the other end of the cable to a high-resolution display device or a high-performance data a wireless network or use an RJ-45 port on your computer. This connector supports only Thunderbolt 3 devices. This dock protects the connected notebook, devices, and network from the moment employees log on2. New firmware available for HP Thunderbolt 3 Dock G2 0000005589 00000 n (This runs in a separate window), Once installer is complete click the 'continue' button below. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Select your operating system and version 6. HP Thunderbolt Dock 120W G2 (2UK37UT#ABA) 1,551. Please try again later. 0000003878 00000 n If you don't see the dialog box prompts, it probably means you need to install our software. end to an RJ-45 wall jack or router. The docking station is not supported in the pre-OS environment (PXE boot, USB devices in pre-boot, etc.). Please try again shortly. Driver detection is temporarily unavailable. Having it to support existing signout flows. This dock does support in-band MAC Address Pass-Through on HP G8 and G9 supported commercial notebooks and requires a NIC driver that can be found on. Please use the product number and serial numbers of the new product to validate warranty status. We're sorry about that, please try again. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update", HP Support Solutions Framework - Windows Service, localhost Web server, and Software, Remove "HP Support Solutions Framework" through Add/Remove programs on PC, Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10, Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+. No security level. One of the connections must be through the notebook or mobile workstations USB Type-C port. See, If the dock is not charging the notebook, see. Please try again shortly. Didn't find what you were looking for? Effortlessly go the extra mile with just a single USB-C cable [1]. Use Windows to configure the display of a monitor attached to the dock. Expanded Compatibility. This applies only to the USB port, and your system will continue to charge using the AC connector. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. -, Include keywords along with product name. Locate the file in your browser window, and click to begin installing. Or, view all available drivers for your product below. 230 x 57 x 17.5 mm The grounding HP Thunderbolt 3 Dock, Intel Firmware - HP Support Community Either it's not available or the code has been entered wrong. Please wait while we process your request. Disconnect. When the computer restarts, the Thunderbolt port is now configured. At this point, the HP notebook or HP Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Disable the WLAN connection using the following steps: An audio device is connected to the headphone jack on the dock, but the dock is not the default audio device. Modify your browser's settings to allow Javascript to execute. Finding your Serial Number The Spectre has all the latest updates and the newest bios. This process can take several minutes depending on the number of warranties being checked. 05-18-2017 01:55 PM. One of the two DP connections must be made through the USB Type-C port. Some devices require you to install the Windows drivers before they can be used with a computer running the Windows operating system. HP Zbook power G9 with HP thunderbolt dock 120w - HP Support Community 118 0 obj <> endobj xref 118 54 0000000016 00000 n compatible with Windows. HP notebooks compatible with the HP Thunderbolt 3 Dock: ZBook 17 G4 ZBook 15 G4 ZBook 15 Studio G4 Zcreate G1 HP EliteBook 1040 G4 HP EliteBook X360 1020 G2 HP Elite X2 1012 G2 HP EliteBook X360 1030 G2 Important: Best practices for docking and undocking Connecting and disconnecting the dock Connect external devices to the dock 0000003461 00000 n 7) Download and Install dock audio driver from HP support webite / reboot. If your computer was purchased before May 2016, you will need to perform the updates described before connecting the dock to your computer. How does HP install software and gather data? For USB-C alt mode functionality, host PC must support the DisplayPort Alt mode protocol through its USB-C port. To configure the Thunderbolt firmware on the computer and use a non-Windows certified device with an HP Spectre XT TouchSmart 15-40xx or 15-41xx Ultrabook, see. Javascript is disabled in this browser. We apologize for this inconvenience and are addressing the issue. 9) Download and run the dock firmware update package tool. From what I can tell in the below post, it looks like the Intel Thunderbolt Firmware is on the PC and not on the dock. power connector and Thunderbolt port on your computer. In my PC, the Thunderbolt utility reports my firmware as 16.x. This package provides the HP Thunderbolt Dock G2 Firmware Installer for supported computer models that are running a supported operating system. Mobile work station charging is supported only through the AC connector on the HP ZBook Thunderbolt 3 Dock Cable. Read more:I don't see my operating system, Follow these steps to find your Windows OS information. Enhance productivity with a dock that supports up to four 4K displays and double the Ethernet speeds for faster downloads4,5,6. DOCKING STATIONS / HP Thunderbolt Dock 280W G4 w/Combo Cable 1 Special Offers Buy more, save more! A more recent version of this software may be available. 0000006477 00000 n By completing and submitting this form you consent to the use of your data in accordance with HP's Privacy statement. It looks like something went wrong and our tool didn't launch. 0000001376 00000 n Ask the community. For more information on multiple displays see. Read more:I don't see my operating system, Follow these steps to find your Windows OS information. While the dock is connected to the computer, a Thunderbolt icon is displayed in the notification area, at Thunderbolt is a high-speed Input/Output (I/O) technology that enables the computer to connect to up to six devices through a single connector. Use the following sections for help connecting external devices to the ports on the dock. monitor or projector to the docks VGA port. 0000003044 00000 n 0000001903 00000 n 2. @CurryPuffs. Let HP identify any out-of-date or missing drivers and software. HP Elite Dock with Thunderbolt 3 & HP ZBook Dock with Thunderbolt 3 If you want to change the configuration, click. Try manually selecting your operating system. 1. Install thelatest IntelThunderbolt3 Firmware Update and reboot your computer again. 0000008563 00000 n HP Sure Start on HP Thunderbolt G4 dock supports firmware integrity verification and recovery it does not include real-time and runtime protections or Microsoft SCCM integration typically found on HP Sure Start in HP notebooks. I downloaded the latest HP Zbook thunderbolt 3 dock driver and firmware. Driver detection is temporarily unavailable. Same functionality as Security level 0, but the customer must approve access to devices. 0000002635 00000 n Drivers may be in development so please check back at a later date or visit the product homepage. Any warranty support needed would be completed by the reseller that sold the product. Basically whenever I connect the dock to my ZBook I get a blue screen of death! To access the BIOS setup, press the. The use of legacy Thunderbolt devices requires a Thunderbolt 3 to Thunderbolt adapter. outlet. First Time Here? The Virtual Agent is currently unavailable. {{#if (eq ../this.length 3)}}. 0000032431 00000 n Javascript is disabled in this browser. Windows. Set the dock as the default audio device in the computer settings, or connect the microphone to the computer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Copyright Cable Matters Inc. All rights reserved, Thunderbolt 3 Firmware and Driver Updates for HP Computers, Thunderbolt 3 Firmware and Driver Updates for Lenovo Computers, Thunderbolt 3 Firmware and Driver Updates for Dell Computers, Knowledge Base for Cable Matters Connectivity Products. Requires Windows 10 or higher. The HP Zbook laptops with Thunderbolt port,as an example, may require all four software updates for the best performance. Remotely manage a wide range of notebooks and docks with HP's most advanced network manageability features built into the HP Thunderbolt G4 Dock. . To see the computer screen image on an external VGA monitor or projected for a presentation, connect a We apologize for this inconvenience and are addressing the issue. Shop, Open ZBook Mobile Workstation, unplug the dock first, wait until the Thunderbolt icon in the 05-26-202301:52 AM. HP Technical Consultant for this key. Extended warranty refers to any extra warranty coverage or product protection plan,purchased for an additional cost, that extends or supplements the manufacturers warranty. To reduce the risk of electric shock or damage to the equipment: Plug the power cord into an AC outlet that is easily accessible at all times. Cable Matters Knowledge Base - Driver and Firmware Your session on HP Customer Support has timed out. Thunderbolt 3 Dock Thunderbolt 3 Dock Through a single cable the OWC Thunderbolt 3 Dock brings 14 ports, convenience, and power to your Thunderbolt 3 equipped Windows PC or Mac. Select Continue to proceed to the new product. Solved: Zbook 15 G3 and Thunderbolt dock not recognized at firmware HP Thunderbolt Dock 280W G4 w/Combo Cable. The HP Thunderbolt Dock 120W G4 is designed for laptops with a Thunderbolt Port and will provide up to 100W charging power via USB-C. For laptops needing more than 100W charging, the HP Thunderbolt Dock 280W G4 Dock w/ Combo Cable is recommended. New HP Thunderbolt 3 Dock G2 Firmware Yet unlisted, grab it while its hot :P ftp://ftp.hp.com/pub/softpaq/sp101001-101500/sp101240.exe ENHANCEMENTS: -Update Synaptics VMM5330 DP Hub Firmware to rev5.04.005 -Update PD Firmware tool to rev0.0.59 -Update PD firmware US to rev03.08.12/PD DS to rev03.04.02/DMC FM0 torev03.13.15 FIXES:- optional headset microphone. Remotely manage notebooks when docked, in any power state, with advanced network manageability features. Explore, Open Product sold by third party: Refer to the. 0000086188 00000 n Some features of the tool may not be available at this time. Thunderbolt Dock G2 Firmware Update Failure - HP Support Community 0000009221 00000 n Perform a hard reset. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. Select your operating system and version If the network cable contains noise suppression circuitry, which prevents interference from TV 0000031894 00000 n The dock has four USB ports: two USB 3.0 ports on the front panel, one USB 3.0 port on the rear panel, and Please select the desired operating system and select Update to try again. ASMedia Firmware does not update properly when a security policy prevents the use of the Windows temp folder. By choosing to install, I agree to HPs terms and conditions on data collection. A microphone is connected to the dock, but the dock is not the default audio device. Select your desired files and a list of links will be sent by email. If you are having problems with the dock, they might be caused by outdated BIOS, drivers, or firmware. Windows Thunderbolt 3 equipped computers may require update of the System BIOS, Thunderbolt Firmware, Thunderbolt driver, and Intel Graphics driver for your cable or adapter to function properly. Running Support Assistant I've run and updated everything except the Thunderbolt firmware (SP96414). How does HP install software and gather data? Connect the AC adapter to the power-in connector on the dock. To find a list of Thunderbolt devices that are certified for Windows, go to. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. mobile workstation display. PDF Hp Thunderbolt Dock G2 This article is for HP computers with Thunderbolt 3. Thunderbolt 3 device (sold separately) must be compatible with To determine whether your device is Thunderbolt Certified for Windows, go to the. Or, view all available drivers for your product below. Some devices may get activated and recognized during the startup process only. The PC you are currently using does not match the PC you have selected. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. optional standalone microphones. HP Thunderbolt 3 Dock Product Specifications This product was sold by a reseller. What are DCH drivers? By default, HP and Compaq computers are configured to recognize only Thunderbolt devices that are certified to work with Windows. Errors can be displayed in many formats. $24500. This product has been added to your dashboard, Find support and troubleshooting info including software, drivers, and manuals for your. HP for use with this dock. You will be given 2 or 3 prompts in a separate window. Click the link for your specific computer, select your operating system, and then download the latest Set the dock as the default audio device in the computer settings, or connect the audio device to the computer. The detected OS is the operating system that we have detected you are using. 1. The dock does not support viewing Blu-ray or other protected content on an external display device connected to the external monitor port on the dock. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft.
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