The worth value of our monthly Beauty Box will NEVER fall below 50! I have forgotten my password. Due to unprecedented demand and ensuring our staff Then the refund will be processed as soon as possible. What measures are lookfantastic taking to protect customers from COVID-19? Please check the product information before you subscribe for confirmation on which month you will receive. DHL 13. Like their discounts for expensive products. Were fully compliant with the data protection act so we care about keeping your details secure. If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' We'll need to know the following information so that we can fix this for you-. Who is the controller NOW? deleted from the database entirely in which case please use the link you see at Log-in to your account to begin browsing our range. So that we can look into this for you, please contact us to tell us more via the 'Still need help?' Click onto the order and you should see an option to resolve the problem. All states may be subject to tax. What actions have you taken to protect your staff? If you have originally paid by card, you are unable to change your payment method to PayPal. Therefore, Lookfantastic decides to offer three kinds of free delivery for you to choose from. Why can I see a transaction pending in my PayPal account? thats delivered. You can see all carrier guidelines and measures upon section (below). Save your favourite locations for future orders, Receive a notification when your order is available for collection, Delivered within 1 day and available for collection for a further 10 days. What safeguarding measures do you have at your warehouses? Use the enter key to expand submenu items. Don't forget to provide them with your order number and a description of the damage. operate as normal. I returned my beauty box but I havent received my refund. They acknowledged receipt of the items several weeks ago but will not refund my payment. section (below). provided free of charge and aimed at reducing the needs of our staff to visit It was an important Why is it on the website? Has my data been transferred to someone else/a third party? We send you an email as soon as your order is on the way, so that you can find out when it will arrive. If you've done all that and still can't fix the problem then please contact our Customer Service team by visiting the 'Still need help?' We'll also send you a dispatch email as soon as your order is on the way. this stage, however we encourage all customers to use your home address for Don't feel bad, it happens! We pride ourselves in delivering excellent service to our customers and have recently been awarded the Compliance Plus for Customer Service Excellence award by the CSE. If you want to add new payment details then you'll need to do this at the checkout stage. Sales tax charges will only apply to orders being shipped to the following states: We're sorry to hear your code isn't working, you'll need to check that you're not trying to use more than one code per order and that your item isn't excluded. delivery orders. If this doesnt answer your question then our Customer Service team is on hand to help. The pending transaction is telling you that the payment is authorized to be taken. Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs. controller are the newly incorporated legal entity: This is due to Our Customer Service team will then be able to assist you and provide a suitable resolution. If you do need to report your order as lost then please contact our Customer Service via the 'Still need help?' and distribution sites across the globe, which go far beyond any Government We offer a variety of online payment methods to ensure our customers can place orders with ease. To track your order, you can either click on the link provided in the confirmation email or text message, or contact Lookfantastic customer service for an update on your delivery. Any order placed for delivery outside of the UK could result in custom charges or import duties. Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. with plans to deploy globally. Orders after this threshold will be dispatched the next working day. Refunds & Returns | Beauty Products | Free Delivery | LookFantastic remain safe as we process your orders, we are running a little behind. All our delivery options can be found on our Delivery Information page. Use the tab key or shift plus tab keys to move between the menu items. This type of shipping takes 2-3 working days to be delivered. I usually have to provide information twice because they either don't read or don't understand. lookfantastic has also been at the Images that support the fault, if applicable. delivery service which means that you wont be required to sign for any parcel the bottom of the email. How do I earn LOOKFANTASTIC Referral Credits? There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery. We hope that you understand and appreciate the measures If you receive an email detailing a payment problem against your subscription, please log into the My Account area and check or update your payment information that you have provided us. Moving forward all carriers will operate a contact free You can also check whether the . Why do you still hold my data? you are included. Finance available from other lenders is not covered by this regulatory arrangement. If you cant find the information that you need, click on 'Message' within your account to contact our Customer Service team. section (below). No matches were found. lookfantastic has consistently taken early and swift actions to ensure this. Who WAS the controller? The item I ordered is out of stock. enhance your experience. We suggest you review the WHO website for latest advice in this regard. 18 Best Delivery/Courier Companies in the UK (2023) Courier Services - UK & International | ParcelCompare the bottom of the email. 7,000 workforce since mid-Jan this year. You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information. If there is anything that we might be able to do that means you dont have to cancel, then you can contact our Customer Service team via the 'Still need help?' transferred within the THG group to a newly created legal entity as part of an Which are the Best Tom Ford Perfumes for Women, Which are the Best Hair Dryers for all Hair Types, The Best Curling Wands and Curling Tongs for Great Curls, The Best Self Tans You Need for a Golden Glow, The easiest guide on how to remove fake tan, The Best Sex Toys to Spice up your Solo Play, The Best Body Moisturisers to leave you Poolside-Ready. The Best Tan Accelerators for a Perfect Golden Glow, 10 of the Best Radiant Concealers for Dry Skin, 9 of the Best Eyeshadow Primers That Dont Budge, 10 of the Best Vitamin C Serums for Your Face, Best Hair Masks to Help Repair Damaged Hair, 20% Off Selected When You Purchase Two Products! If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team via the 'Still need help?' Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. This innovative equipment will You will lookfantastic has also been at the This will be stated when adding your subscription to the basket. Once you've found all the items that you want then click 'My Cart', you'll see a box located below your list of items which says 'Got a discount code? section (below) to let our Customer Service team know and theyll be happy to help. I have received the wrong item. 7,000 workforce since mid-Jan this year. Well send you an email within an hour to let you know if the cancellation worked. . Shipping takes about 10 days but probably longer with COVID at the moment. Our Delivery Information page can give you more information and timescales. Please don't throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. If you do not wish for this to be in place, please ensure the auto-renew function within the My Account section is switched off. 20% off selected + FREE gift when you spend 60 sitewide (after discount). If you are a member of Lookfantastic and reach corresponding level, you can enjoy this service. I have received the wrong item. Your account will show any previous orders you've placed. Add your discount code into this box and click 'Add' to apply the discount. Arranging a courier is easy with .Whether you need an overnight courier, express mail service, or freight delivery, simply compare our parcel delivery services, and book the best courier service for your needs.. For bulky items, or heavy parcels or pallets weighing over 30 kg, you will need provide the courier with assisting . There are currently no items in your basket. Enter it here'. What should I do? Use the + button to stock-up on your favorite items, or the button if you've selected too many. Additionally, it's worth noting that next-day delivery may not be available for all products or areas. If you cant find the information that you need, click on 'Message' below to contact our Customer Service team. All orders have to be placed through your online account but they're more than happy to help you do so. Please don't place a new order until you hear from us. During this cancellation period, you will need to contact our Customer Service team who will be happy to help you. Please refer to our Privacy Policy page. SHOP NOW THE ULTIMATE BEAUTY EVENT Treat yourself to new beauty with 33% off, plus an extra 5% on iconic skincare, haircare, bodycare and fragrance. They don't why why. However, lookfantastic is constantly monitoring the situation (and any official advice issued in connection with the same) and lookfantastic is taking sensible measures to protect customers and staff. If the code isnt being affected by one of the issues above then please contact our Customer Service team via the 'Still need help?' In addition to temperature checks and forefront of implementing work for home policies, with 90% of our office working in our fulfilment centres. 194,901 Excellent 4.3 VERIFIED COMPANY www.lookfantastic.com Visit this website Write a review 4.3 total 1-star Filter Sort: Most relevant MC MISS C SANSOM 5 reviews GB 4 hours ago Verified Great stuff Orders are always prompt. Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot. Disclaimer: Company couriers can change at any time so make sure you confirm with them. Moving forward all carriers will operate a contact free I cancelled my subscription within 14 days but my beauty box has been dispatched. Help Centre | LOOKFANTASTIC 2023 HotDeals.com, All rights reserved. Please refer to our returns policy page for more information. Does LOOKFANTASTIC Have Free Delivery? fulfilling an order, we have to keep certain long as necessary. There is an item missing from my order. section (below) so we can fix this for you. As soon as we've looked into what went wrong, we'll let you know what we plan to do next by sending you an email. HotDeals uses cookies from third-parties or affiliate networks to Once you place an order, the payment will show in your account as pending until we send the products to you. Should you need any assistance with this, please contact our Customer Service team who will be able to resolve any issues via the 'Still need help?' Otherwise you'll need to enter the details manually. includes imposing a ban on both travel and external meetings across the entire It can also be a good option for you when you need these items urgently, as you can often retrieve within a few hours after placing an order. Look Fantastic couriers are Evri and Royal Mail, which courier company is used can depend on the parcel weight, value of your order and delivery time. All items need to be in unused and pristine condition. Select the relevant order and you'll see that you can choose to cancel individual items or the whole order. Email ID: Feedback@thehutgroup.com. not in some cases align with the business divisions and brands we offer today. Our customer service team is available 7 days a week to answer any concerns you might have and more information on our returns and refunds policy can be found here. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. Please contact our customer service team via the 'Still need help?' I have received a damaged item. I havent visited your site/shopped with THG for a very long time. Lookfantastic is the top online destination for beauty products in Europe, offering delivery to many countries and regions free of charge. Your new card details will be saved once your order has been placed. announcement about a change of legal owner in relation to databases in which Exclusive competitions to win in the Beauty Box Magazine, A monthly Beauty Box Instagram Q&A with your chance to ask for expert advice from brands. Use Code: EXTRA SHOP NOW delivery. The new You can visit our Returns Policy to help you get the order back to us instead. packs at the end of each shift, sufficient to feed a family of four. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods. Tracked cost is free for orders over: 100, Free tracked delivery when you spend 47.00, International tracked delivery: From 7.99, Free International tracked delivery when you spend : 80, International tracked delivery (days): 10 - 14, Free standard delivery when you spend: 40, Tracked cost is free for orders over: 40.00, Tracked cost free for orders over: 119.99, International standard delivery: Free (no tracking information available), International standard delivery (Working Days): 10-15 days, Tracked Delivery Cost 7.99 (If under 60), Free Tracked Delivery when you spend 60.00, International Tracked Free when you spend: 120.00, International tracked delivery (days): 4-9, International standard delivery free when you spend: 20, International standard delivery from:5.00, International standard delivery (days): 5-10, International tracked delivery from: 17.99, Free International tracked delivery when you spend: 75.00, International tracked delivery from: 10.00, International tracked delivery (days): 5-15 working days, DHL express delivery (days) : 3-5 working days, International standard delivery from: FREE, International standard delivery (days): 4-14 days, International tracked delivery from free when you spend: 70.00, International tracked delivery from: 12.00, International tracked delivery (Days): 4-9, International standard delivery (days): 10-14, International tracked delivery from: 14.99, International tracked delivery free when you spend: 55 / RM300, international tracked delivery (working days): 5 - 10, International tracked delivery from FREE when you spend: 25.00, International tracked delivery from: 4.99, International tracked delivery free when you spend: 70.00, international tracked delivery (days): 4-9, International standard delivery (days): 5-11, International tracked delivery free when you spend: 230.00, International tracked delivery from: 16.99, International tracked delivery (days): 4-9 days, International standard delivery (days): 4-14, Free international tracked delivery when you spend 70.00, International standard delivery from: 40, International tracked delivery from: 11.99, International tracked delivery free when you spend: 119.99, International tracked delivery working days (4-9), International standard delivery from: 20.00, International tracked delivery from 16.00, International tracked delivery free when you spend:100, International tracked delivery days (8-10), International tracked delivery from: 15.00, International tracked delivery days (4-9), International tracked delivery from: 5.00, International tracked delivery free when you spend: 25.00, International tracked delivery (days): 4-6 days.
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