Results. Final Sale Items:All items noted as final sale, including gift cards, discounted merchandise, Clearance or otherwise marked final sale cannot be returned or exchanged. Luxurious, high quality cashmere, and well made. ", "Love the khaki\/brown color. so I was thrilled when a Pura Cashmere ad came through my Facebook feed. Choose which item from your order you'd like to return or exchange. to process any returns, exchanges, or to replace any damaged items. Frequently Asked Questions | Pure Collection Our cashmere clothing brand boasts impeccable craftsmanship at affordable prices. Cashmere Sweaters, Cardigans & Accessories for Women | Pura Cashmere A chargeback was opened on that order as well which cost us an additional fee which we absorbed without complaint. IMPORTANT:If the shipment is returned due to taxes and duties not being or refusal to pay Pura Cashmere will charge a $35 restocking fee once the items arrive back at our warehouse and pass on any shipping charges from the carrier. Women's 100% Cashmere Sweaters Showing: 13 Results Cashmere Fisherman Hoodie - Dark Olive $495.00 $275.00 Cashmere Fisherman Hoodie - Oatmeal $495.00 $275.00 Cashmere Fisherman Hoodie - Navy $495.00 $275.00 Cashmere Fisherman Hoodie - Black $495.00 $275.00 Cashmere Center Cable Funnel Neck - Black $450.00 $195.00 Please note, you are responsible for the product until it reaches us. Pura Cashmere sends orders using either USPS or UPS (domestic) or DHL (internationally). Double check your return request to ensure no steps were missed, then click Submit Return to process your request. URL failed validation, an actual website address is required. Returns are processed within 5 business days of receipt. It must also be in the original packaging and be free of odors like smoke or perfume AND make up stains. You may receive a partial or no refund on used, damaged or materially different returns. I'm 5ft 5 inches and weigh 115 lbs and this sweater fits in size XS perfectly. Pure Cashmere NYC accepts returns within 15 days of receipt. A Handling and Restocking Fee is a percentage charged based on the cost of the return labelinstead of the $14.50 USD. You do not have to wait for us to receive and inspect the item to get your exchanged item or use your store credit. All items noted as final sale, including gift cards, discounted merchandise, Clearance or otherwise marked final sale cannot be returned or exchanged. Experience luxury with the finest cashmere by buying Pura Cashmere. For returns with shipping addresses outside the continental U.S & Canada., please be aware that Pura Cashmere does not provide return shipping labels. Everything we produce is marked by excellence and quality, as well as a great deal of care. *You have 28 days to use your pre-paid returns label from date of purchase. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard. PuraCashmere Reviews - Read 339 Genuine Customer Reviews | puracashmere.com Book your activation call by clicking the button below. It was rainy and windy outside today so I wanted a sweater to cozy into. New Zealand Customers are required to pay their own shipping since USPS does not ship to NZ. Please select gift on the return page when exchanging or returning a gift item Was this article helpful? Refused packages are subject to a restocking fee ($10). Find out how we combat fake reviews. Results, Cashmere Center Cable Funnel Neck-Black, Cashmere Center Cable Funnel Neck-Oatmeal, Cashmere Center Cable Funnel Neck-DarkOlive, Long Cashmere Cardigan-Driftwood(Undyed), Cashmere Zip Up Cardigan-DarkChocolate, Cashmere Contrast Crew-Stonewash-Navy, Cashmere Contrast Crew-DarkOlive-Black, Cashmere Travel Wrap-Driftwood(Undyed), Ribbed Cashmere High Neck-Taupe(Undyed), Cashmere Textured Funnel Neck-CrystalBlue. 93 % of reviewers recommend PuraCashmere Company Reviews Product Reviews 656 Questions Insights About PuraCashmere: Luxury cashmere clothing at direct from factory prices. Help Center & FAQ | Pura Cashmere I bought 6 sweaters so far! Cashmere Oversized Shearling Pocket Coat_Oatmeal. Either the Phone #, Email or Zip Code used on the order. All orders above $150 to Alaska, Hawaii, and U.S. Luxury cashmere clothing at direct from factory prices. This natural fiber is unrivaled in terms of warmth, softness, and comfort. is already our client. Express shipping is available at checkout at our discounted rates. As we near the end of the season and start another we like to clear out our inventory and offer our customers one last chance to scorethe best deals on some of their favorite styles with our clearance collection at Pura Cashmere! Cashmere Oversized Shearling Pocket Coat_Camel. Rest of the world Standard - 11.95. When I accidentally ordered the wrong size, I emailed them and they fixed my error immediately.Love this company. Pure Collection US | Cashmere, Wool, and Cotton Sweaters and Knitwear Please note, you are responsible for the product until it reaches us. We offer free ground shipping on all orders over $99 within the continental U.S. For orders over $325.00 within the continental U.S., we offer complimentary two-day expedited. 2 articles Payments & Refunds Information about refunds, payments, and payment options 3 articles Discounts & Promo Codes We truly do understand the situation and we are taking additional steps. A 100% cashmere knit is an investment in beauty and style and in yourself. Discover the sweaters and knits that everyone loves. Strengthen your review by uploading photos & videos. Personalize your home with the summer scent collection. The most luxurious yarn in our entire range, you're sure to fall in love with the soft, light, yet surprisingly warm feel of our blended and Pure Cashmere. One of our team members will be in touch shortly. We are one of only a few cashmere companies who track production from the goat, to the spinning factory to the manufacturer, and all the way to your doorstep. Items must be returned with Pura Cashmere tags attached and storage bags. Title to the products purchased on the site, as well as the risk of loss for such products, passes to you when Pura Cashmere delivers these items to the carrier. I like slim fitting close as I'm tall with a truly long and slim torso. Our cashmere clothing brand boasts impeccable craftsmanship at affordable prices. If the shipment is returned due to taxes and duties not being or refusal to pay Pura Cashmere will charge a $35 restocking fee once the items arrive back at our warehouse and pass on any shipping charges from the carrier. They are my absolute favorite! If you have any additional questions regarding our shipping and returns policy, please do not hesitate to contact our customer service team. New Arrivals & Latest Additions Showing: 19 Results Classic Cable Turtleneck Sweater - Moonbeam $441.25 $225.00 Classic Cable Turtleneck Sweater - Dark Olive $441.25 $225.00 Classic Cable Turtleneck Sweater - Navy $441.25 $225.00 Classic Cable Turtleneck Sweater - Black $441.25 $225.00 Cashmere Fisherman Hoodie - Dark Olive $495.00 $275.00 Home .com Domains Puracashmere.returnly.com IP Server: 104.18.188.38 (See full) Location: United States (See map) Registed: Unknown Ping: 19 ms HostName: 104.18.188.38 DNS Server: Websites Hosted on 104.18.188.38 Email Search: Find @puracashmere.returnly.com Domain Search: If there was a mistake on the part of Pure Cashmere NYC, or in the case an item was faulty or damaged, customers will be reimbursed for both delivery and return shipping charges. You can return a gift for either a store credit in the form of a gift card or exchange the item for another. RETURN PROCESS To return an item, you must contact our customer service by email, and request for return label. $435.00. Pure Cashmere NYC is not able to alter or cancel orders once they have been placed. If you have purchased a Royal Mail returns label when placing your order, simply complete your returns slip, attach the returns label to your packaging and drop your parcel off at your nearest Post Office, then sit back and wait for your refund/exchange. If you're looking for premium cashmere online at affordable prices, let us be the cashmere clothing brand for you. How to return a damaged item? And select why you want to replace/return them. Embrace the new season with our cashmere pieces in a refreshing choice of colourways, sleek silhouettes and sumptuously soft fabrications that offer luxury, longevity and endlessly chic outfit options that work for every setting. Territories qualify for free shipping. 3. All Rights Reserved. When I put it on, I was pleasantly surprised by the cut, it was super tailored and looked great on. Horrible customer service. Help Center & FAQ | Pura Cashmere We are using cookies to provide statistics that help us give you the best experience of our site. Our yarns meet the 'Good Cashmere Standard'. How heartless can management at Pura Cashmere be??? +1 213-325-5109 . Waiving of any restocking fee due to damage or an incorrect item requires notification within the initial 48 hours. Im 52 and 130 pounds and this relaxed-fit sweater in size Small fits me just the way I like. It's a single season sweater in Dallasvery heavy.but I love it. For qualifying orders, please go to our return portal to submit your request. below $325. Waiving of any restocking fee due to damage or an incorrect item requires notification within the initial 48 hours. Here's how: Enter your order number in the format PSI123456 and your zip code, then select the Get Started button. Return and Exchange Policy. If you are doing an Exchange or asking for Store Credit the Restocking Fee is waived AND the exchange order is initiated upon the shipment of the return item. Our commitment to you is to produce heirloom quality luxury cashmere sweaters and knitwear using sustainable high quality fabrics with flattering cuts to . All Rights Reserved. All Rights Reserved. By purchasing this offer, you will be charged a monthly subscription amount for the 2 fragrance vials in each Smart Fragrance Diffuser Set, as shown on the final checkout page. By purchasing this offer, you will be charged a monthly subscription amount for the 2 fragrance vials in each Smart Fragrance Diffuser Set, as shown on the final checkout page. Yes No Hello- I love my sweater. I ordered the fisherman cotton sweater in white. Pura Cashmere accepts returns and exchanges of unworn, unwashed, make-up free or incorrect items within 30 days of the original purchase date. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. feedback about this article. Select the item or items you wish to return. Shipping and Returns Information | Pure Collection Shop Luxury Cashmere Clothes at Affordable Prices - Pura Cashmere The sales price was too good to pass up, and the quality, plus service will make me a repeat customer. Great quality for the price. 2 reviews US Dec 26, 2022 How heartless can management at Pura How heartless can management at Pura Cashmere be??? We are just not waiving our restocking fee on 3 items this time. The cooler evenings and winter months of the southern regions try a cashmere travel wrap with detailed stitching are ideal layer pieces to look great and serve a function. I had to return a sweater because of size. Buy it you wont be disappointed! I was really concerned when I took it out of the bag as it was huge, (size S). 13 Would you like to add a photos or videos? Cashmere Oversized Shearling Pocket Coat_Black. If you couldnt find what you were looking for, you can reach out to our Customer Care team by submitting a request using the CONTACT US button below. Get in touch | Pure Collection Please contact customer service within 48 hours of delivery for assistance. Undyed cashmere retains the same strength, softness, and resilience that sustains goats through changing seasons because it is unprocessed, and the 4 shades are hand separated. Pura Cashmere accepts returns and exchanges of unworn, unwashed, make-up free, or incorrect items within 30 days of the original purchase date. Pure Collection US | Cashmere, Wool, and Cotton Sweaters and Knitwear DRESSES CARDIGANS TOPS THE LUXURY OF LINEN Embrace that holiday feeling at home or away with effortless pieces in luxuriously lightweight linen. Cashmere - Pure Collection This is a horrid disease affecting millions of Americans. Showing: 8. Email: info@italyincashmere.com. As we near the end of the season and start another we like to clear out our inventory and offer our customers one last chance to score the best deals on some of their favorite styles with our clearance collection at Pura Cashmere! To cancel, contact support@pura.com. LOVE these sweaters so much - great quality and fair price ! Updated a year ago We hope that you enjoy the items that you have ordered from Pura Cashmere but, in the event that you don't, we have tried to make the return process as painless and easy as possible. Available in new Fall 2021 Colors as well as our Famous Vintage Khaki! We are still eating the shipping to and from your home as we have multiple times in the past. All Rights Reserved. But keep in mind with these discounts we do not make any money and therefore all items are FINAL SALE Items, so be sure to size correctly. Once approved, an email will be sent to you with a link to a downloadable shipping label that you can use to ship the item(s) back. Horrible customer service. 6. Please fill out the contact form below and we will reply as soon as possible. I just bought my fourth and fifth gorgeous sweaters from Pura. The experience of finding it, choosing one, paying for it and having it delivered to my best friend went very smoothly. The turtleneck keeps my neck so warm without being close and binding, and I love tucking my chin inside that warmth. Refund policy - Pura Cashmere Damaged or incorrect items will not be accepted after 30 days of the original order date. This is the second time this has happened for a total of 9 orders. Either the Phone #, Email or Zip Code used on the order, Pura Cashmere offers exchanges at no cost for up to, Separate Exchanges or Returns from a single order will be charged the restocking fee. 2020 PuraCashmere. I have to say I like the Pura sweaters much better. Returns & Exchanges - Pura Help Center I ordered the funnel cotton sweater. The quality of their product is excellent. We have lost 100's of dollars in shipping and return shipping. Exchanges, damaged or incorrect items, and returns requesting store credit are NOT subject to a restocking fee (USA). For returns with shipping addresses outside the continental U.S & Canada., please be aware that Pura Cashmere does not provide free shipping labels. Updated a year ago The only information you need to process a return via our return portal is the following; Your order # which can be found on your order confirmation email and on your packing slip AND ONE OF THE FOLLOWING Email Address used on the order Zip Code Phone # Was this article helpful? Cashmere | Pure Cashmere & Blends Collection | WoolOvers US Cashmere Discover our wide collection of cashmere pieces, made from natural feel-good fabrics, our collection of timeless and elegant styles are guaranteed to enhance any wardrobe. Beautiful sweater. . Track your order and get a delivery estimate. Orders shipped within the continental United States using standard free shipping arrive within 3 to 5 days after processing. The return request will then be submitted and reviewed. I dont want to take it off. Ordered an XL because I wanted it a bit oversized. You can cancel your subscription within 30 days and return your diffuser without penalty . As a result, it lasts long, gets softer, and retains its insulating properties better. $435.00. From the online ordering process to receipt of the product, it was seamless. Damaged or Incorrect Items:Please contact customer service within 48 hours of delivery for assistance. Separate Exchanges or Returns from a single order will be charged the restocking fee PER Return. All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Pura Cashmere. Guides on integration, collecting & publishing reviews. Shop Our Clearance Cashmere Sale for Huge Discounts | Pura Cashmere Book a Call. The others are too oversized and not a good fit - at least not for my body (5'2 - 120 LBS.) Read full return policy Add other items: Pura Smart Fragrance Diffuser Damaged or incorrect items will not be accepted after 30 days of the original order date. Our packages are nearly always beneath local taxation thresholds, but on rare occasions deliveries can be subject to duty and tax charges. To say we don't empathize with your situation is disingenuous at best. The sweaters are amazing, I ordered two and love them. I am truly a very satisfied customer. How can I exchange an item? If you have any additional questions regarding our shipping and returns policy, please do not hesitate to contact our customer service team. My wife inadvertently ordered 3 of the same items within 30 minutes of each other because she has Alzheimer's Disease and Pura Cashmere charge a restocking fee for the returnsshame on you! We use dedicated people and clever technology to safeguard our platform. SHAME ON YOU! $435.00. Free Domestic Shipping On orders over $99 Easy Returns Easy return & exchanges Secured Payments We accept all major credit cards Breton Zip Up - Get an Additional 40% Off the Sales Price This zip up mock is perfect for a Summer evening or a coastal stroll. Yes! I got the undyed version for her and it was amazingly soft. Look up your Pura order using your order number or sign in to your Pura account to see your previous orders and manage your subscription. Rest of the world Express - 16.95. . Email us Please contact customer service within 48 days of delivery for assistance. At Pura Cashmere, our designs are tailored to fit and flatter various shapes and sizes while providing unrivaled year-round comfort. Expedited fees equal to the 2 day air shipping will be charged for returns on orders above $325 if the returned items brings the total value kept. Any non-faulty items that are not in their original condition, suitable for resale (i.e. Canadian Customers: Customers from Canada can use the Return Portal to get a label for an Exchange/Return. Cashmere yarn is skinnynot big or medium size like other materials yarn, the same as the yarn picture.If you think a single yarn is too thin, you can weave it in 2 or 3 strands. Love all the sweaters . puracashmere.com Reviews | Read Customer Service Reviews of We have identified that What information do I need for a return? Canadian Customers:Customers from Canada can use the Return Portal to get a label for an Exchange/Return. Choose which item from your order you'd like to return or exchange. I will definitely buy more sweaters from Pura Cashmere). Live Chat! To return an item, you must contact our customer service by email, and request for return label. Because cashmere is more than a luxury. Pura Cashmeres womens cashmere sweaters are crafted to last for decades, growing softer and better with time. Find your order number in your order confirmation email. The only information that is required to process a return is. It can take up to three weeks for your return to be processed. There are also two other methods you can use to track your order. Can I exchange/return a gift? - Pura Cashmere Delivery and Returns Information | Pure Collection - Cashmere The inherent, natural beauty of pure cashmere is brought out with our hand-dyed colors. Designed to flatter, fit and elevate anything in your wardrobe, these are sure to be great style investments!
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