Our Story - RelateCare As we collaborate with our colleagues across the Atlantic, it is a regular occurrence when we walk into a room to be greeted by an individual with an Irish surname, or an individual who has fond memories from working with an Irish organization in the past, a vacation they had or warm-hearted memories of the time they spent studying abroad in Ireland. Our goal is to simplify and enhance the purchase process for customers and build successful, long-term business relationships between international companies and Irish suppliers. Were delighted to widen our U.S. operations here in Sherwood, Arkansas during a very exciting time of customer expansion for our company. Care is in our name. Irish companies are well-received internationally and there are many examples of successful Irish companies working overseas. The standard of the service was observed to be professional, informative and courteous and most likely to result in a positive outcome for our clients. Irish Company RelateCare to Create 255 New Jobs in Sherwood, Arkansas This announcement is a major milestone for our city, as it not only creates new opportunities for our residents, but also drives economic growth and development. The solution created a buffer for those spikes, with RelateCare paying only when the buffer was used. Learn more about all Sherwood has to offer at www.cityofsherwood.net. Operate more efficiently. Clevelands newly centralised Access to Care center became an industry leader in US healthcare and this led to many other organisations wishing to emulate the model and seeking our assistance in doing so. 4406C,Cleveland,OH 44114Tel: +1 216 553 3727, 2402 Wildwood Ave,Suite #201.Sherwood,AR 72120Tel: +1 216 553 3727, RelateCare 2023 | Cookie Declaration | Privacy Policy. We place a huge emphasis on building relationships with our partners and believe this approach has been the reason why our partners choose to work with us above local competition. It combines Cleveland Clinic's healthcare expertise and Rigneydolphin's experience in contact-centre management to provide patient communication services to hospitals worldwide, including three of the top 10 in the U.S. Unit 10/11, IDA Industrial Estate,Cork Road,Waterford,X91 F720Tel: +353 51 590 000, Innovation Works 1,Kerry Technology Park,Dromtacker,Tralee,V92 V22YTel: +353 51 590 000, 3615 Superior Ave E, Ste. Value for money is being achieved for the services provided to PCRS by Rigneydolphin". Its work that matters. Number of portfolio companies associated to the Person, Number of Organizations that the person founded, Where the person is located (e.g. Here at rigneydolphin we excel in delivering an outsource contact centre to various client around the world. Customer experience is paramount to us at NBI, and with Rigney Dolphin we can deliver on seamless and positive interactions to the public, across 4 communication channels. He has lectured at Trinity It combines Cleveland Clinic's healthcare expertise and Rigneydolphin's experience in contact-centre management to provide patient communication services to hospitals worldwide, including 3 of the top 10 in the U.S. 3615 Superior Ave E Ste 4406C, Cleveland, Ohio, 44114, United States. With various tools at our disposal we work together as one unit to deliver what we believe to be the best service in the world. RelateCare plans to hire new management executives, support staff members, and access-to-care staff members. By combining Rigneydolphins experience in contact centre management and Cleveland Clinics expertise in healthcare delivery, RelateCare provides leadership in patient access, telehealth, contact center and outsourcing solutions to healthcare organisations around the world. You dont have relationships with individual clients for over 20 years without doing something right. Currently RelateCare employs over 1400 staff members across Ireland and the USA at four locations. The company is headquartered in. RelateCare is a joint venture between Cleveland Clinic in the U.S. and Rigneydolphin in Ireland. Every interaction matters. RelateCare is a joint venture between Cleveland Clinic in the U.S. and Rigneydolphin in Ireland. Offers may not be available or may vary by country. Arkansas continues to provide a competitive business environment for international companies to grow and thrive.". Because we care, we give the best of ourselves every time. RelateCare | Communicating Better Health Aug 2022 - Present10 months Training Specialist rigneydolphin Feb 2021 - Aug 20221 year 7 months Waterford, County Waterford, Ireland My duties include:. RelateCare began as a joint venture between Rigneydolphin and leading US healthcare institution Cleveland Clinic in 2014 following a highly successful collaboration. RelateCare is a patient engagement solutions organization that specializes in patient access and clinical communication solutions. Frank is a Chartered Psychologist by profession and has worked as a clinical and consulting psychologist at the Children's Hospital, Temple St. and St. Joseph's Clonmel. Part of the Akusus Group, the company has seen rapid growth over the last decade and currently employs more than 1,400 people in Ireland and the United States, with 500 of those jobs added in the past year alone. Success demands a strong partner-centric approach to business and a commitment to creating a culture of lean thinking and collaboration, where the focus at all levels throughout the organisation is on continuous improvement. 280 followers 270 connections. Our values guide our decisions, actions and our future. About the Arkansas Economic Development CommissionThe Arkansas Economic Development Commission (AEDC), a division of the Arkansas Department of Commerce, seeks to create economic opportunity by attracting higher-paying jobs, expanding, and diversifying local economies in the state, increasing incomes and investment, and generating growth throughout The Natural State. 0 Top 10 US Hospitals Use RelateCare 0 m+ The availability of a well-educated pool of candidates has enabled us to be competitive on an international stage. By combining Rigneydolphin's excellence in contact center management and Cleveland Clinic's expertise in healthcare . Frank Dolphin - CEO - Rigneydolphin | LinkedIn RelateCare has also been fortunate to boast a hugely positive relationship with Waterford Institute of Technology school of nursing this partnership has been a source of talented, well-versed students and graduates. Scale as needs expand. Conor O'Byrne is CEO of RelateCare and former Director of Operations at RigneyDolphin. Conor was lead consultant in the development of Cleveland Clinic's Access to Care model, which involved the centralization of all Cleveland's patient contact operations under one roof. NBI has been proud to work with Rigney Dolphin as they continue to provide a great solution for our contact centre needs. OByrne sits on a number of steering committees and advisory boards including Enterprise Irelands Connected Health Steering Committee in partnership with UCD and UL Applied Research for Connected Health (ARCH). Dell Technologies, DellEMC and Dell logos are trademarks of Dell Inc. Early on via the Rigneydolphins Waterford contact center a highly innovative Post Discharge Follow Up Program was developed which still exists today through RelateCares team. He has worked extensively with leading healthcare providers over the last 10. years in a diverse array of advisory and consultancy roles. Rigneydolphin were respected as thought-leaders in the area of contact center management and operations and were brought in to design and implement Cleveland Clinics Access to Care Centralization project. Activity Vodafone Ireland has had a proud association with Irish rugby since 2016 and I'm delighted today to announce Vodafone as the lead partner for . We hope to take this partnership even further in the next number of years and have recently started working in the areas of Referrals and Authorizations. This involved the centralisation of all Cleveland Clinics patient access and appointment scheduling functions under one umbrella collocated with a dedicated team of 24/7 available Registered Nurses to provide clinical guidance and follow up. All Rights Reserved. Conor has led RelateCare since its inception, from 5 employees in 2013 to almost 400 employees today. In a client-satisfaction survey conducted in early 2018, our customers cited professionalism, flexibility, quality, and value for money as their reasons for selecting us. With locations in Ireland and the USA, RelateCare has the experience and the capacity to develop relationships with its clients that are long lasting and deliver innovative and unique opportunities to address current and future healthcare challenges. RelateCare is a joint venture between Cleveland Clinic in the U.S. and Rigneydolphin in Ireland. RelateCare - Overview, News & Competitors | ZoomInfo.com Part of the Akusus Group, the company provides patient-access and patient-engagement solutions to leading healthcare organizations globally through its technology platforms. The contact centre team operate as an extension of NBI and provide exceptional service and SLA performance month on month. SHERWOOD, Ark. About RelateCare RelateCare began as a joint venture between Rigneydolphin and leading U.S. healthcare institution Cleveland Clinic in 2014 following a highly successful collaboration. RelateCare is a growing company with a special purpose to improve health equity and improve patient outcomes, and we are doing it one interaction at a time. The deal, which saw MML as the largest single equity holder, represented a significant investment in the business alongside CEO, Conor OByrne and President and Founder, Dr. Frank Dolphin. In 2013, Rigneydolphin launched sister company RelateCare, a healthcare communications and support solutions organisation with a leading international healthcare system (Cleveland Clinic) to form a company with a sole focus on the healthcare industry. More than 20 million appointments are scheduled through RelateCare each year. I want to thank RelateCare for placing their trust in us and congratulate Mayor Heye-Townsell on this significant jobs announcement., I would like to welcome RelateCare to the city of Sherwood, said Sherwood Mayor Mary Jo Heye-Townsell. RelateCare began as a joint venture between Rigneydolphin and leading U.S. healthcare institution Cleveland Clinic in 2014following a highly successful collaboration. RelateCare is a growing company with a special purpose to improve health equity and improve patient outcomes, and we are doing it one interaction at a time. Dublin, County Dublin. Accomplish complex workloads with ease and agility. Industry:Professional Services Some organisations are facing staffing shortages, shortages of affordable space, inadequate technologies or the correct know-how to repair underperforming business units within their organization. **Payment solutions provided to qualified commercial customers by Dell Financial Services (DFS) or through Dell Technologies group companies and/or through Dells authorized business partners (together with DFS Dell). With over 30 offices worldwide, our local sectoral specialists work with customers to understand their unique challenges and match them with Irish suppliers that can deliver leading edge products and services. Established in 1990 and headquartered in Waterford Ireland, Rigneydolphin continues to specialise in the provision of innovative value-adding contact centre and back office solutions to many blue-chip organisations at home and abroad in both the public and private sector.In 2013, Rigneydolphin launched sister company RelateCare, a healthcare communications and support solutions organisation with a leading international healthcare system (Cleveland Clinic) to form a company with a sole focus on the healthcare industry.In the last few years the Group has prioritised the development of services which focus on the unique needs of the ever-changing global healthcare market. They are also central to how we recognize and reward our colleagues. It combines Cleveland Clinic's healthcare expertise and Rigneydolphin's experience in contact-centre management to provide patient communication services to hospitals worldwide, including 3 of the top 10 in the U.S. Permanent. Enterprise IrelandEast Point Business ParkThe PlazaDublin 3D03 E5R6, Copyright 2023 Enterprise Ireland | All Rights Reserved, Company Profiles is a service provided by Enterprise Ireland, Researchers in Higher Education Institutes, Funding to Collaborate with Industry in Ireland, Funding for International Research Projects, Post Brexit Market Growth and Diversification Grant, R&D and Innovation Supports for Companies, Collaborate with companies/research institutes, Learn skills to start and develop your business, General information about Enterprise Ireland. RelateCare began as a joint venture in 2013 between Rigneydolphin, a leading Irish based contact center company with over 25 years contact center experience and the Cleveland Clinic U.S.,. Eibhln has a proven track record in customer success, developing and empowering people, employee engagement, leading diverse and multi-cultural teams, driving revenue growth and achieving efficiencies to optimise profitability. 1 Commerce Way, Ste. Wed Oct 23 2019 - 07:39 Healthcare communications consultancy RelateCare has agreed a deal with MML Growth Capital Partners Ireland that will see the latter make a significant investment in the. By combining Rigneydolphin's excellence in con tact center management and Cleveland Clinic's expertise in healthcare delivery, the company was formed to help healthcare organizations provide bespoke contact center solutions, including appointment scheduling, patient outreach, nurse triage and post-discharge call-back programs from their patient coordination centers in Cleveland and Waterford, Ireland. s. Leave your details and one of our experts will contact you! The bedrock of our relationship is in elevating their patient access success. About RelateCare. We are able to support and process work during the day here in Ireland before the day even starts on the West Coast of the United States offering extended business hours and a highly skilled and educated workforce. Answer 5 questions about our new website. Permanent, Full-time. The city boasts numerous recreation opportunities and a thriving business community. Our 1,400 colleagues are primarily based in the US or Ireland, and work in one of our offices, remotely, or a hybrid of the two. With a population of 34,000 residents, Sherwood is a diverse, growing community with much to offer. Prior to Blizzard Entertainment, Eibhln worked for twenty years in leadership roles in Telecommunications, Automotive, Retail & Hospitality Industries in Ireland & the UK, overseeing operations for major brands such as O2, Avis Rent a Car, The Automobile Association, Sainsburys Plc & Hilton Hotels. Little Rock, AR 72202. The support provided by Enterprise Ireland throughout our journey has been nothing short of fantastic. Thank you for your request. Ireland-Based RelateCare Expands Sherwood, Arkansas, Operations Sherwood offers small-town charm, yet it is close to big city amenities. RelateCare executives joined state and local officials this morning to make the announcement at the companys newly-leased facility at the Wildwood Centre in Sherwood. Applied Research for Connected Health (ARCH), positive relationship with Waterford Institute of Technology. Hubs in Cleveland, Ohio and Little Rock, Arkansas. It combines Cleveland Clinics healthcare expertise and Rigneydolphins experience in contact-centre management to provide patient communication services to hospitals worldwide, including 3 of the top 10 in the U.S. RelateCare constantly challenges IT partner Arkphire to improve service delivery. We connect patients to the right care, at the right time, in the right place, resulting in exceptional experiences and outcomes for patients and healthcare organizations. Healthcare is unique in that not only does it demand the highest degree of excellence and flexibility, it also must ensure that patient care is always the priority. Leave your details and one of our experts will contact you! RelateCare Company Profile | Management and Employees List - Datanyze By combining Rigneydolphins excellence in contact center management and Cleveland Clinics expertise in healthcare delivery, RelateCare is uniquely positioned to provide the very best in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. For more information, visit www.ArkansasEDC.com. Let employees champion their own ideas. Frank received Ph.D. in Psychology from University College Dublin. 4406C,Cleveland,OH 44114Tel: +1 216 553 3727, 2402 Wildwood Ave,Suite #201.Sherwood,AR 72120Tel: +1 216 553 3727, RelateCare 2023 | Cookie Declaration | Privacy Policy. Cleveland Clinic were experiencing a period of transition and change as they targeted elevating the quality and uniformity of service provided to their patients through their various contact centers. We have been a partner of Lahey Hospital and Medical Center for over two years now and have worked on several successful projects together. We know customer service, and we know how to continue to change and evolve. Effective patient communication solutions connect healthcare providers to their patients and customers while improving the overall patient experience and quality of care. San Francisco Bay Area, Silicon Valley), This describes the type of investor the person is (e.g. Our operations are security certified (ISO 27001) ensuring infrastructure remains data secure and GDPR compliant. 4406C,Cleveland,OH 44114Tel: +1 216 553 3727, 2402 Wildwood Ave,Suite #201.Sherwood,AR 72120Tel: +1 216 553 3727, RelateCare 2023 | Cookie Declaration | Privacy Policy. We provide a range of quality, training, and monitoring services to keep employees energised, something that has maintained our success. Offers may be changed without notice and are subject to product availability, eligibility, credit approval and execution of documentation provided by and acceptable to Dell or Dells authorized business partners. Careers - RelateCare Eibhln also spoke of her enthusiasm for her new role: I am delighted to have the opportunity to support the organisations continued growth & very much looking forward to contributing & bringing value to such an important asset to society in the current global environment.. RelateCare is a healthcare communications organization that specializes in patient access and patient engagement solutions. We create an environment of belonging, supporting, and encouraging continuous development. Its work that matters. RelateCare began as a joint venture in 2013 between Rigneydolphin, a leading Irish-based contact center company with over 25 years contact ce nter experience, and the Cleveland Clinic, following a relationship which began in 2009. RelateCare began as a joint venture in 2013 between Rigneydolphin, a leading Irish-based contact center company with over 25 years contact center experience, and the Cleveland Clinic, following a relationship which began in 2009. We demonstrate integrity by setting a positive example, respecting each other, and practicing accountability. Location:United States and Ireland, Pay only for the technology you need while providing access to ready buffer capacity with payments that adjust up or down to match usage.**. With locations in Ireland and the USA, RelateCare develops relationships with clients to deliver innovative and unique opportunities to address current and future healthcare challenges. Conor O'Byrne, MBA - Group Chief Executive Officer - RelateCare Rigneydolphin - As we come to terms with the enormous | Facebook Unit 10/11, IDA Industrial Estate,Cork Road,Waterford,X91 F720Tel: +353 51 590 000, rigneydolphin 2023 | Cookies | Privacy Policy, "PCRS wishes to acknowledge the courtesy and professionalism of all staff at the medical card call centre at Rigneydolphin. Clients can count on rigneydolphin to deliver time and time again, no matter what. Irish companies are recognised as world-class companies due to their ability to create solutions that not only remedy current challenges individuals and organization face but also create solutions that are future proofed. Irish company RelateCare creating 280 new jobs in Tralee expansion RelateCare, headquartered in Waterford, Ireland, began as a joint venture between Rigneydolphin and leading U.S. healthcare institution Cleveland Clinic in 2014 and already employs 100 staff in Arkansas primarily in the Little Rock area. 5 days ago. Be it making valuable introductions, facilitating events, providing guidance and financial support the engagement we have experienced has been a significant explanation for RelateCares success. In addition to our work with Cleveland Clinic, we have replicated our success at many other health systems across the US including Lahey Hospital and Medical Center, Boston. RelateCare headquarters are located in 3615 Superior Ave E Ste 4406C, Cleveland, Ohio, 44114, United States, RelateCares main industries are: Business Services, Call Centers & Business Centers, RelateCare appears in search results as Relatecare LLC, RelateCare, Dolphin Enterprise 11 8298 LLC, Ireland Express LLC, RelateCare| Communicating Better Health, Web Hypertext Application Technology Working Group, Get Free Access to RelateCare Contacts Info. tact center management and Cleveland Clinic's expertise in healthcare delivery, the company was formed to help healthcare organizations provide bespoke contact center solutions, including appointment scheduling, patient outreach, nurse triage and post-discharge call-back programs from their patient coordination centers in Cleveland and Waterford, Ireland. Value for money is being achieved for PCRS wishes to acknowledge the courtesy and professionalism of all staff at the medical card call centre at Rigneydolphin. Irish company RelateCare to create 255 new jobs in Sherwood I thank the RelateCare team for choosing our state and look forward to working with them to pursue policies that make Arkansas an even more favorable candidate for business expansion.. This can be in the form of one-to-one conversations or group discussions. This announcement proves yet again that metro Little Rock is a destination of choice for international employers,said Jay Chesshir, president and CEO of the Little Rock Regional Chamber. Frank Dolphin - Crunchbase Person Profile Dont Just Take Our Word For It, Heres What Some Of Our Clients Have Said. RelateCare began as a joint venture in 2013 between Rigneydolphin, a leading Irish based contact center company with over 25 years contact center experience and the Cleveland Clinic U.S.,. Our values of integrity, collaboration, innovation, empathy and excellence are at the heart of everything we do and help define our culture so that together we can deliver extraordinary things for patients and healthcare organizations, and make RelateCare a brilliant place to work. Back Submit. Angel, Fund of Funds, Venture Capital), Number of Investments the Individual has participated in, Total number of current Jobs the person has. As COO, Eibhln will establish operational management practices across the business to ensure successful execution of the business's growth strategy and work with CEO Conor O'Byrne and peers to shape the next phase of the business. I am thrilled to see our city thriving, and I know this is only the beginning of even greater things to come.. RelateCare began as a joint venture between the Cleveland Clinic and Rigneydolphin. Modern Ireland is now being recognized for its inclusivity, multiculturalism, and openness. RelateCare | Dell UK College Dublin and Waterford Institute of Technology in Psychology and Consumer Behavior and is a former Chairman of the Irish National Health Service Executive (HSE). Eibhln Payne joins RelateCare as Chief Operating Officer As we come to terms with the enormous impact of COVID-19 on our communities both in Ireland and the US, our priority is the health and wellbeing of our staff, stakeholders, and also delivering an. Enterprise Ireland is Irelands national export agency. Our management team have over 120 years combined experience, uniquely positioning us in a competitive market. RelateCare, headquartered in Waterford, Ireland, began as a joint venture between Rigneydolphin and leading U.S. healthcare institution Cleveland Clinic in 2014 and already employs 100 staff in Arkansas primarily in the Little Rock area. Established in 1990 and headquartered in Waterford Ireland, Rigneydolphin continues to specialise in the provision of innovative value-adding contact centre and back office solutions to many blue-chip organisations at home and abroad in both the public and private sector. We recently interviewed OByrne about how Irish technology solution providers are finding a high level of interest, acceptance, and success within the US market. The new hub in Sherwood will serve to support RelateCares clientele through remote clinical support services, post-discharge management services, and telehealth and patient appointment scheduling services. Conor OByrne is CEO of RelateCare and former Director of Operations at RigneyDolphin. Partnership models help optimize patient engagement pre- and post- hospital visit, allowing the healthcare provider to focus on face-to-face and bedside care. This trend has been hugely positive for us as our work often requires individuals with international language expertise or experience working in multicultural diverse environments to offer us a niche in the marketplace.
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