If the customer is past the first year of the 5-Year Warranty, the customer is responsible for the shipping cost. Hello Sharon,Thank you for taking the time to write us a review and sharing your experience with Natasha. Customers are responsible for providing the correct contact information. Customer Service: 1-800-827-8283. When I get up in the morning, the PEMF and the heat help get me going as I suffer from many types of arthritis. Taking advantage of our exceptional policies requires proper protocol and procedure to ensure your experience is handled with attention. Great product for its price. I also promoted it to several people who bought their own. I am able to walk without a cane 10 days post surgery and my pain levels have been minimal with post surgery usage. Anyone can write a Trustpilot review. Starting August 1st of 2020, the following new AC-powered mats and controllers made by HealthyLine include a free 5-Year Limited Warranty (further: 5-Year Warranty). Please note that Trade-In credit can only be applied on HealthyLine.com for purchase double the Trade-In credit. We are so happy to hear that you love your TAJ Mat and are enjoying its benefit! They are both US-based companies with dedicated customer service teams. We also ensure all reviews are published without moderation. The customer is then free to place an order on HealthyLines website and apply their Upgrade credit. Category: Infrared Heating Pad This cutting-edge mat delivers holistic hot stone, negative ion, and far-infrared therapies to ease tension, boost circulation, and promote heightened wellbeing. The Inframat Pro emits a frequency of 7.8 Hz in a pulsed sinusoidal waveform, the exact same as the Earth and the most attuned to the human bodys biorhythm. We will definitely be recommending this wonderful Mat to everyone else. Thats why we offer the worlds best warranty plan compared to any other heat therapy device! Hello We are so happy to hear that your love your TAO-4018!It is wonderful that you are feeling amazing with your 30 minute morning session!Thank you for sharing your experience.Your HealthyLine Care Team! In the case of a manufacturing defect, the customer can receive a replacement of the same product as long as they are still within the warranty period (terms and conditions may apply). The customer must provide the order number, order confirmation, or any valid proof of purchase. The 5-Year Limited Warranty applies to purchases made from the HealthyLine website as well as from authorized retailers of HealthyLine from any territory or platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If not, it is still eligible for the Lifetime Trade-In Policy. The mat is of excellent fabric and feels really sturdy. Taking advantage of our exceptional policies requires proper protocol and procedure to ensure your experience is handled with attention. For a detailed list of products that include a 5-Year Warranty coverage period, please refer to our detailed, To enact the 5-Year Warranty, you will need a valid proof of purchase such as a PayPal record, Amazon email, credit card statement, store receipt, or invoice. My cat loves them too! Great customer service and price. Reply from HealthyLine Outlet. If an issue arises during shipment, we are happy to offer our assistance and help to the most of our ability. Your HealthyLine Care Team! The customer may be asked to provide either photo or video documentation. Once I sit on it for approximately 30 minutes, I am ready to run out the door. I ended up buying their chakra/rainbow mat and Inframat Pro. *Conditions apply. My clients appreciate the inframat as a heating tool to help them relax, reduce EMF exposure, and reduce pain, inflammation and stiffness with the far infrared therapy. As a registered nurse and one who believes in non-pharmaceutical solutions, I think the products you provide are essential for good health. We are happy that we were able to answer all your questions :).If you have any questions or need any assistance please do not hesitate to contact us because we are always here to help.Enjoy your Healthyline products and stay safe and healthy! I use the TAJ mat on my massage table for my clients. You are a valued customer!Your HealthyLine Care Team! Very much worth the price!! Our massage table mat and our 18 x 18 mat are wonderful. Customers must share with us the number of prongs included on the plastic connector located on the unit to ensure that they receive the correct controller. When a customer places an order totalling more than $2,500, they will be contacted by a HealthyLine representative via email or phone call to confirm the order. Thank you! The customer service was perfect (Daniela is a gem !). Now, it's 5 years. Hello Barbara,Thank you for taking the time to write us a review and sharing your experience with Daniela. All Right Reserved. After the condition is confirmed, we will then proceed to refund the purchase price (minus shipping). Hello Bill,We are so happy to hear about your speedy recovery!Thank you for being a valued customer and sharing your experience!Enjoy!Your HealthyLine Care Team! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. Read Customer Service Reviews of healthyline.com - Trustpilot It has helped me in more ways than I can express. 4 years later, after the mat being in storage for almost a year, due to a cross country move - the thermostat went out again. Temporary relief of joint pain associated with arthritis, muscle spasms, May help decrease the amount of harmful airborne particles in surrounding area, Assists in the normalization of serotonin levels improving quality of sleep, Assists in the removal of blockages in the body, Helps support other forms of treatment with pain relief, Has shown progress as a supplementary therapy to manage symptoms of depression, Stimulates individual cells to promote overall wellness, Rids the body of electrical interference caused by exposure to everyday devices, May support efforts to improve motor function and nerve regeneration, Can be beneficial for managing symptoms of depression, May assist the mitochondria to make proteins and collagen, New cells destroy old cells, helping with detoxification and wellness. CategoriesBlogLog inFor businesses Here are 8 tips for writing great reviews. I found HealthlyLine while I was researching how to make my own chakra stone filled far-infrared mat with magnets similiar to the technique found in "The Emotion Code" book. All Right Reserved. I am always so happy to get back home to use it. We know that youll love your HealthyLine product, but we also want you to be confident with your purchase. Check out what 244 people have written so far, and share your own experience. PEMF included in most models. Once the unit arrives in our warehouse, it will be tested and inspected to confirm it is fully functional and in good cosmetic condition. In the case of a manufacturing defect, the customer can receive a replacement of the same product as long as they are still within the warranty period (terms and conditions may apply). Take control over your recovery with the ability to customize our groundbreaking PEMF technology. If the malfunction is the result of a controller defect, we will offer a replacement. As I live in Belgium, shipping took a little longer as there was a transit at customs, but even then, the follow up by Daniela was excellent. Healthy Planet Online Store 47 RAILSIDE ROAD NORTH YORK, ON, M3A 1B2 CANADA. HealthyLine Outlet Reviews | Read Customer Service Reviews of We are grateful to our friend Emily who introduced us to HealthLine! As I live in Belgium, shipping took a little longer as there was a transit at customs, but even then, the follow up by Daniela was excellent. Most never bothered getting back to me even after two or three emails. Thank you for the kind words. Mercedes in particular not only patiently answered all of my questions and concerns, she educated me on my best options and helped me choose a new mat that best fit my current needs. Hello Gemma,Thank you so much for your purchases and for sharing your experience. Hello Yvonne, Thank you for being a Healthyline Customer and we are very happy to know that you are satisfied with your mat and also our service. HealthyLine is also a US-based company with a dedicated and knowledgeable customer support team. Date of experience: August 01, 2020. HealthyLine Gemstone Heating Mat - SOFT-Mat Full 7224 - Rehabmart.com People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I use the rainbow mat for Reiki and sleeping, and the Inframat for my massage business. I've been a customer for many years now and they're an amazing company to work with they stand behind their products and I love everything I've purchased from them from infrared mats to their beautiful comforters. One of the best investments that I did for my health. Read Customer Service Reviews of healthyline.com - Trustpilot However, access to them is not always simple. I am able to walk without a cane 10 days post surgery and my pain levels have been minimal with post surgery usage. Pulsed electromagnetic field therapy is the process of supplying the body with magnetic waves that resemble the frequency the Earth emits. I definitely miss it when I am on vacation or away at a friends house. I also promoted it to several people who bought their own. The mat is of excellent fabric and feels really sturdy. 90-day returns require the product to be in working and original condition. Have a lovely day! You can place your trust in over 500,000 examples. Order number, order confirmation, or any valid proof of purchase as well as the products serial number must be provided. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you! HealthyLine's revolutionary PEMF mats and far-infrared mats are designed to improve your health and wellness using natural gemstone heat therapy. Few weeks ago we had a problem with our Mat which we loved (my husband had a work accident to his back few years ago and this has helped a lot).. We spoke to Mercedes F. her customer service is out of this world (I have worked in customer service for over 15 years) she was always there to answer/reply to any questions I had until we got it figured out. The Patented Pemf Mats and Original Therapy - HealthyLine If not, it will be eligible for the Trade-In policy. When a customer places an order totalling more than $2,500, they will be contacted by a HealthyLine representative via email or phone call to confirm the order. Hello Marissa,Thank you so much for sharing your experience with Mercedes and our products!We are so happy you love your product and receive positive health benefits from using them!If you have any questions or need any assistance please do not hesitate to contact us because we are always here to help!Your HealthyLine Care Team! Complaint Type: Guarantee/Warranty Issues Status: Answered Mat purchased has faulty wire that burned thru the mat and burned top on mattress Business response 03/09/2021 To whom it may concern, As. Thank you! Having suffered torn muscles, fractured vertebrae and herniated disks in my lumbar and insomnia thanks to aspects of my professions, I rely on my mat to reduce chronic pain and help with sleep on a daily and nightly basis. Thank you for being a valued customer. I am considering the full length mat in near future. For more information about the 90-Day Free Trial, click here. If you are returning a gemstone mat that needs to be folded, please only fold the mat inwards and in the predetermined places (medium mats fold in half, full sized mats fold into thirds). If the customer requests to cancel the order after it has shipped, it is the customers responsibility to refuse shipment upon delivery. Our nature-inspired medical devices will enable you to feel good all year round. As a critical care nurse and soldier, you learn to be fairly pragmatic about most things. Very pleased with my products!! Please note: If you need help to get a less expensive return shipping rate for FedEx serviceplease contact us at support@healthyline.com for assistance.
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