Report any damage or shipping related breakage immediately to the carrier. How easy is it to get a hold of customer service at jegs? All invoices from prior periods will not be affected. I got the runaround for 10 month kept calling same answer,you people said you were calling vender that was bull dust. Returns or exchanges where a promo code was used may result in an adjusted refund amount. Truck freight and hazardous exclusions apply. JEGS reserves the right to determine the eligibility of all items that are price matched. So now I have to re-order a new set of sockets because some lazy hoodlum decided customer service was too much trouble. Why am I being charged Sales Tax? It has grown into high-performance powerhouse that includes a 250,000 square foot warehouse, retail store, mail order, and website. Unbelievable! To be safe you can check to see if the phone number matches the number that appears on your bank statement, credit/debit card, or phone book. Please completely fill out the Return & Exchange form located on the back of your invoice. Description: 1 million+ parts, 800+ brands All in-stock at guaranteed best prices. Sketchy. Terrible customer service would never deal again! Told them to cancel my order and I'm hoping thats not another issue. Loves Jegs CS. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If your order shipped via FedEx and you have your tracking number available, If your order shipped via USPS and you have your tracking number available, If your order shipped via UPS and you have your tracking number available, If your order shipped via R&L and you have your pro number available. Received a processing email on 2/9 and when I called was told it isn't being shipped until 2/13! Got a question? You may shop online any time. Dude I have had a $5000.00 Cylinder Head damaged by UPS. Please select the checkbox to SignUp for text alerts. I will follow up again once I receive my order and will adjust my overall rating accordingly. I placed an order from jegs on August 3rd, and I have received delay after delay from jegs. These guys fail on literally every level of customer service! I could have ordered part In 2021 from other vendor who had in stock but it was higher priced by the time I was told on backorder it was no longer in inventory anywhere else. The information is then used to generate fraudulent transactions. Thank you for your patience and understanding! I'll never do business with them again. Half of the parts did not fit. If you would like to change any of your transactional information in our database please feel free to contact us. Send the package pre-paid (FedEx, UPS or US Postal Service INSURED) to: At JEGS, our associates are our best resource! to the priority shipping below; International ordering is easy. His willingness to reach out immediately, his offer to make it right, and his willingness to use this a training opportunity so others don't have to go through this, will keep me coming back to JEGS in the future. Customer Service Service propaint-36684 1/5 2022-09-26 Terrible service..lies after lies .. It's that easy! When you are not charged tax on a taxable purchase you may be responsible for paying the use tax to your state at the same rate your sales tax is collected. Reply HELP for help or STOP to opt out. With payment, all event winners get personalized hats. JEGS pays Winner/Runner-Up at all National NHRA Events and all LODRS Divisional Events. Fax us our complete order with payment info. What dollar amounts are available for purchase on a gift card? Borla, MBRP, Magnaflow, HANS, Impact Racing, Stilo, Simpson, Zamp, Proform Radiators, Simpson Helmets, Classic Auto Air, Bell Helmets, B2 Helmets, Roush Performance, & Alpinestars, All Engines, Blocks, Transmissions (including kits), Holley, Hooker, MSD, Flowmaster, Quickfuel, B&M, Accel, Mr. Gasket, Flowtech, Hurst, Demon, Racepak, Earl's NOS, Weiand, Lakewood, Quick Time, Hays, Edge Products, Superchips, Diablosport, Bright Earth, STS Turbo, Accel Spark Plus, Mallory Ignition, Frostbite, Edelbrock, Stainless Works, Select Products from All American Billet, Autopro USA, Be Cool Radiators, Crown Automotive, Granatelli, Mile Marker, Mobil 1, Rare Parts, Richmond Gear, RJS Racing Equipment, Total Seal, Wade, Westin, JEGS, Overstock, Garage Sale, Special Promotions. Promo codes do not apply to gift card purchases, online returns, donations, or other web specific items. It is the responsibility of owners/racers to complete a W9 Tax Form and submit it to JEGS for contingency payment processing (the W9 can be found on NHRAracer.com. I cant wait that long, have called and held multiple times (over 3o min each time) to try and get this part cancelled. Customer Care is #1. My advice shop elsewhere. You are now signed up to receive great E-Mail Offers! If anything sounds suspicious, hang up and call your financial institution directly. It wasnt a huge deal. I was scared by some of the other comments on here, but aside from a slightly worrying 'order status' page (it showed on hold, and I had to search the site to find out that was perfectly normal for exports to be placed on hold until parts availability was confirmed) everything went very smoothly, and the parts I ordered even arrived 4 days early.So aside from nearly having kittens when my order was placed 'on hold', everything was far quicker and easier than e.g. A 15% restocking fee will be deducted from any item returned more than 90 days after the ship date. Now the wait is ONE YEAR ! They never gave me my money back when I try to get a hold of someone the customer service not only hung up on me, but then I spent three hours on the phone and still got no one youre better off ordering from summit or eBay. Dropships will ship directly from the manufacturer to speed up the shipment and will be invoiced at the time of the order. PayPal offers 24/7 monitoring of and 100% protection from potential fraud. Ensure you have understood the policy on what items are returnable and ensure you do it within the allocated time frame to avoid penalty. They will not stop the shipment! You are now signed up to receive JEGS Deals with text alerts! Just enter the URL or the web site where you found a lower price, enter that price in the box provided and that is the price you pay when you check out*. Because the return exceeded their 2 month return policy, they would not accept the return for even a store credit! Seriously do not order from this company. Will never buy from them again. So I cancel, Jeg's says refund processed wait 3 days for it to show. Funny how fast the wheels started turning then but yeah, they definitely are not the company of years ago they once were. If you have fallen victim to such a scam and given out your personal account information, contact your financial institution immediately to protect your accounts, block your cards, fill out a fraud affidavit, and take other protective measures as necessary. Our goal is to be the first contingency payment disbursed. Once a return has been approved, the credit will be processed within 2 days to original form of payment. Jegs lost all my future business about a month ago when I was informed that my $100 + order didnt qualify for free shipping . We collect aggregate information on visits made to our pages. Requested that they do an exchange and to see if they can send over the keys. Instead they will verify that they have reached the cardholder and ask for them by name. Shipping charges, taxes, etc. If that is not an option we will either dropship or backorder the part based on availability. Garage Tools & Equipment JEGS Welders View All JEGS Welders TIG/Arc 200 AC/DC Welder [Single Phase 120V/220V] Part Number: 555-81563 Click image to zoom Video $811.99 $699.99 SAVE $112.00 More than 10 available Lowest Price Guarantee TIG/Arc 200 Welder 120V or 220V Power Duty Cycle: 60% @ 180A @ 230V Includes: Power Cord w/120V Adapter Foot Pedal Placed an order on 2/8 at 10:30 a.m.their time. Need technical information about a product youve already purchased from us or help getting it installed? Got email that there was 42.29 shipping since not in 48 contiguous states. Please simply provide both your requested shipping address and your billing information at check out. I've tried to contact them without success so I will never order from them again. I bought s4988 and i don't think it will fit my 2011 nissan titan pro 4 x. I've been on hold 40 minutes. ordered parts supposed to be shipped today. When I started there I was planning on it to be the job I retire from. Order tracking is still showing the wrong address. I bought a TREX front grill for a 2021 jeep rubicon unlimited. You will receive a shipping notification with your tracking information via email. JEGS ranks 906th among Auto Parts sites. Contact Us - JEGS High Performance JEGS.com is open 24/7 and we are committed to offering the best customer service possible. Well that's a crock.Finally the person I ordered it from tech guy 10 month to the day called them he made the call for real this time because he call me back and said they discontinued that blower, 10 month they had my $4000 dollars.piss poor business,BEWARE. 1 million+ parts, 800+ brands All in-stock at guaranteed best prices. Your question will be answered promptly. Motor crapped out in under 30 days. So many of them have taken it in the shorts by way of damaged shipments when the shipping company was responsible but got out of paying for it. Well too bad.. Takes along time to go through the phone to get assistance and they always say someone will call you back if they do not have information and never have i received a call back from them. Our 250,000+ square foot warehouse is filled with millions of name brand parts ready for same day shipping. Horrific warranty. Q. When you purchase a product on jegs.com, we ask you for the following information: name, address, phone number, e-mail address, and credit card. The management became unsupportive. Yes! This means that most any item you want for your car will be in stock and ship the day you order it (by 7:00 pm EST). JEGS Reviews: What Customers Are Saying | ReviewFeeder Yes. The below guaranteed priority shipping options are available on orders placed before 9:00 pm EST Monday through Friday that ship within the continental USA. $9.99 or $69.99 oversize fee will be charged on items of certain size or weight as indicated on product page. Here's the deal, I order a case of ATI synthetic ATF. You can contact via their contact page. Turning them into bbb. It is similar to phishing, but refers to fraudulent messages sent over SMS (text messaging) rather than email. For 2 months been trying to get a hold of customer service for replacement, left several messages got one call back and things still are nowhere! Toll-Free Phone Ordering We are just a phone call away and available to offer unrivaled support Our Contact Center hours are as follows Sales and Technical Support 7 am-midnight EST Monday through Friday and 8 am-11 pm on Saturday and Sunday. JEGS is JUNK! just had an issue with them where I had to open a paypal dispute a couple weeks ago and ask them if I needed to start a thread on yb, lol. We respect your right to privacy and your desire for a secure online shopping experience. We strive to offer our customers the highest quality parts, top-notch customer and technical service, all at the lowest prices. 1 review US 18 hours ago I ordered $600 worth of parts I ordered $600 worth of parts. I sent 4 emails over the course of 3 months and called twice, trying to get this straightened out to make sure I'll actually get my part when they ship it. How to Cancel Your Jegs Order [Money-Saving Hacks] - DoNotPay I ordered wrong keys due to misreading the key number. All information we collect is stored in a secure database. Fraudsters can manipulate the Caller ID to have it display a legitimate businesss name. Gift Cards & Payment Methods. They should be ashamed. JEGS will collect sales/use tax only for invoices generated on and after October 1st 2018. Best of luck after this purchase there will no longer be a JEGS sticker nor purchased product from this organization shipping to my residence. Never provide personal information in response to an unsolicited request, whether it is over the phone or internet. Jan 06, 2021 12:32 am EST Customer service Jegs has a real problem WE have a real problem! I placed an order for over $2000 on November 24, 2020. Then everything gets super confusing. So ridiculous. Based on 50 reviews from JEGS customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service. Shipping Costs . When making a return, please remember a few rules of thumb so your return can be processed as quickly as possible: Note: No COD or freight-collect shipments will be accepted. We're looking for people who are passionate about helping the customer and who aren't afraid of digging in and giving their best every day. JEGS Retail Store JEGS Retail Store showroom is located at: 751 East 11th Avenue, Columbus, Ohio 43211 614-294-5151 Sunday: 10am - 4pm Monday - Friday: 10am - 6pm Saturday: 9am - 5pm Was this article helpful? . JEGS TIG/Arc 200 AC/DC Welder [Single Phase 120V/220V] It is difficult to cancel your order at Jegs. Information provided by various external sources. Would you be interested in waiting months for your parts? You may also mail in a personal/company check or money order/cashier's check. Half of the parts did not fit. When you see the "TRACK TESTED" logo you can feel confident that this manufacturer has our official JEGS approval. To prevent additional shipping fees, international orders are held until all items are in stock. Available in most areas on orders placed between 9:00 pm EST Thursday and 9:00 pm EST Friday. 363. When I showed they didn't have anything where the vehicle requirements should be, they still denied it wasn't there. JEGS ranks 906th among Auto Parts sites. Please contact us at 1-800-345-4545 or 614-294-5050 and press 3 Internationally for assistance. You should not cry at work. Customer Service Content. Selling acetylene torch kits from China with bottle that arent DOT certified. We use VeriSign as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. I could understand if I placed this order online myself, but this was a part their representative said I needed. The laws around charging sales tax for products have been evolving rapidly; due to a recent Supreme Court Decision, we must charge sales tax in your state. JEGS Memorial Day Savings - Up to $155 Off select JEGS Brand Products! I bought some wheels and only minutes later I realized I ordered the wrong bolt pattern. We are so confident in our ability to do this that we offer an unparalleled Customer Satisfaction Guarantee. Can't get local welding businesses to fill. Complaints for Jegs High Performance Centers - Better Business Bureau Our modern facilities offer the latest technology and we take pride in providing a safe, clean, professional work environment. If the customer falls for the bait (thus the fishing reference), the thief could get credit card numbers, PINs, expiration dates credit card / bank account numbers and even Social Security numbers. I called JEGS a week later to find out that they were on back order and I would not them for 2 months or more. We also engage a third-party partner for the purpose of identifying users and delivering to them marketing on our behalf (i.e. I could have told you that Jegs customer service sucked, 20 years ago. This information helps us improve the content of our site. Customer Service - JEGS Performance Please select the checkbox to SignUp for text alerts. Note: Product availability and shipping times may vary with manufacturers. We accept MasterCard, Visa, Discover, and American Express. JEGS Tech Specialist. When you are viewing items on jegs.com you will see 'Add to Wish List' available just below the large 'Add to Cart' button. Here are 8 tips for writing great reviews. Ordered a Carburetor in Nov 22. Legitimate companies will not expect you to provide your social security number or other personal information when they call you. A good rule of thumb: If someone is contacting you to verify your personal information, it is very likely you did not provide it to them in the first place, and it is not a legitimate request. 1-800-345-4545. . Errors in typographical content, pricing and photography are subject to correction and may change without notice. In this article, we'll explore their past, why they're less common today, and showcase 10 classic . Additionally, additional information can be found on customer service page. We offer a Wish List to save items until you are ready to make your purchase. Accessories. Summit Racing sent me a gift bag for christmas. Enjoy banner ad-free browsing with Yellow Bullet Forums Plus. After a nasty email from me they finally told me vendor has told them part us in "long term" backorder. Do not respond to any suspicious looking email, automated calls or text messages. Jegs is the worst company you can order from. Inspect your shipment upon arrival! It's as easy as calling 18003454545 give them your reference number and they are right on top of it, not to mention polite. Ordered a set of replacement keys and expedited the shipping. Only after surviving these tests are manufactures given the Track Tested approval. Already lost 2 days on a part I needed right away. Its wasnt complicated. No COD or freight-collect shipments will be accepted. The NHRA circuit provides the most demanding conditions possible for the daily use and abuse of our Track Tested manufacturers. JEGS is a proud sponsor of National Hot Rod Association (NHRA) and Lucas Oil Drag Racing Series (LODRS) Events. I have been on hold awaiting customer service for over 1 hour, having to listen to the most obnoxious, annoying music. I noticed they have also now fraudulently edited my order date to show that my order was placed only 5 days ago. You can rest assured your shopping experience with us is a safe one! If you have any questions about your order: Your satisfaction is paramount to our business! The picture I've attached is a portion of the email I received. Easy, but not helpful. Sad. With the increase of calls to place and check on their orders we were made to do 9 and 10 days with a half hour lunch no breaks. The best they will do for you is cancel and order or offer to cancel the order and re-order a comparable item, likely a JEGS brand item of lesser quality. JEGS offers fast same day shipping of in-stock items ordered by 11:00 p.m. EST Monday - Friday. They treat their employees like people with a life outside of work. Idk how the boys havent got this straightened out. JEGS.com is open 24/7 and we are committed to offering the best customer service possible. You can chat with an agent on their live chat support page. If you know the exact part(s) you want to order today and you have the part number(s) please call 1-800-345-4545, press 1 on the main menu, then press 1, If you want to speak to a technical salesman to advise you on which part(s) to purchase for your particular application and/or to answer your technical question(s) please call 1-800-345-4545, press 1 on the main menu, then press 2, For the quickest update on the current status of your JEGS order, please click here, To check the tracking information of your order with FedEx please click here, To check the tracking information of your order with USPS please click here, To check the tracking information with UPS please please click here, To speak to a live agent about the current status of your order please call 1-800-345-4545 and press 2, To speak with a customer service agent about returning an item, exchanging an item, claiming an item damaged in shipping, or for any reason other than order status or placing an order please call 1-800-345-4545 and press 3. Promotional offers may be modified or terminated at any time without notice. During this time your order may take longer to arrive due to shipper and supplier delays. Certain brands are excluded from these promotion types.Jegs reserves the right to add or remove a brand from the exclusion list at any time without notification. Then COVID hit. Buyer beware. When I called to talk to them the customer service representative was very nice but wasn't allowed to correct the issue. Return was initiated before the 60 day return policy was expired, Jegs charged am 104.00 for restocking a defective product. Spent $250 on a dust collector and bought the 2 year warranty. I received a defective part (the grill did not cover the entire area). Potential Problems When Canceling an Order at Jegs. We want you to know that when you buy a Track Tested product that you are buying with confidence. project is delayed by weeks. Put it all in my cart and went to check out and the total in my cart doubled. The Fora platform includes forum software by XenForo. Call Jegs now! Anyone can write a Trustpilot review. Smishing: A combination of the terms "SMS" and "phishing." They charge you for a discount FedEx label to return them. Questioning bathroom times and trying new phone systems without proper training. To prevent Watch your fuckin' mouth or you'll end up like Hipster. Be sure to include your phone number, just in case we have any questions relating to your order. If you are not completely satisfied, return the new/unused item in the original box pre-paid (customer is responsible for shipping cost) postmarked within 1 year of purchase, with a copy of the invoice, for a refund/exchange. 2023 JEGS High Performance. International orders may be subject to duties and taxes as determined by country of delivery. 03/07/2023 Complaint Type: Problems with Product/Service Status: Resolved I made a purchase with them on jan 24,2023 for the amount of 1,022.21 this purchase was for two items that had a truck. Promo or Discount codes cannot be applied to past purchases. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. Mounting and Balancing Tires - JEGS Thank you so much for your loyalty to JEGS while we continue to strive to meet and exceed your expectations. How do I start the online returns process? Complaints for ATK High Performance Engines - Better Business Bureau Shop now! If you know the exact part(s) you want to order today and you have the part number(s) please call 1-800-345-4545, press 1 on the main menu, then press 1, If you want to speak to a technical salesman to advise you on which part(s) to purchase for your particular application and/or to answer your technical question(s) please call 1-800-345-4545, press 1 on the main menu, then press 2, For the quickest update on the current status of your JEGS order, please click here, To check the tracking information of your order with FedEx please click here, To check the tracking information of your order with USPS please click here, To check the tracking information with UPS please please click here, To speak to a live agent about the current status of your order please call 1-800-345-4545 and press 2, To speak with a customer service agent about returning an item, exchanging an item, claiming an item damaged in shipping, or for any reason other than order status or placing an order please call 1-800-345-4545 and press 3. !I'm in Ohio and usually have the parts in 1-2 days!! Q. Need to file a complaint? Tip for consumers:Same day shipping is just false advertising. To learn about Team JEGS on-track racing activities, click here. It was my first purchase from them and will be my last. Completely fill out the return form on the back side of your invoice and make a copy for your own records. This activity enables them to identify you to facilitate the delivery of marketing on our behalf. Or 1slow62. Free Shipping is valid on most orders $149 and over that ship via ground service within the contiguous United States only. Then they got my address wrong (I'm in Germany) even though I spelled it out for them multiple times. The fraudster will typically pretend to be a legitimate business, and fools the customer into thinking they will profit, such as through aSecret Shopper Scam. In these scams, fraudsters pose as a trusted retailer or bank and obtain personal information from the customer by requesting they "verify" the information on file. got an email reply days later, and my exchange is delayed by one excuse or another. The carb was defective and dumped fuel onto the intake. The tax rate varies by location, and is in accordance with your state and local laws. If you know the exact part(s) you want to order today and you have the part number(s) please call 1-800-345-4545, press 1 on the main menu, then press 1, If you want to speak to a technical salesman to advise you on which part(s) to purchase for your particular application and/or to answer your technical question(s) please call 1-800-345-4545, press 1 on the main menu, then press 2, For the quickest update on the current status of your JEGS order, please click here, To check the tracking information of your order with FedEx please click here, To check the tracking information of your order with USPS please click here, To check the tracking information with UPS please please click here, To speak to a live agent about the current status of your order please call 1-800-345-4545 and press 2, To speak with a customer service agent about returning an item, exchanging an item, claiming an item damaged in shipping, or for any reason other than order status or placing an order please call 1-800-345-4545 and press 3. The guarantee does not apply to refurbished, used, or closeout/clearance sales. I sent them an email and explained the situation, and never got a response. However I got my order, one item was missing, so I called and complained to Jegs.The fool on the other end of the phone (who acted more like I was an inconvenience than a customer) just said sorry and hung up next thing I knew my order was canceled in its entirety, and my money was refunded without any warning. Completed order. During this time your order may take longer to arrive due to shipper and supplier delays. That is why, when you see the Track Tested logo, you know it is a winner! At JEGS, customer satisfaction is a major part of our business. UPDATE: Thank you James, your efforts will keep me coming back. To get your questions answered by one of our customer support specialists, you can use any of the methods below: Call us to handle questions about your order, help with your experience, or for expert tech advice on your latest project! Do not do business with Jegs. However their website still shows new orders will ship from the manufacturer in about a week (a lie). I ordered my spider headlights 33 days later still no headlights. Trust JEGS to get it right. Does JEGS Charge any fees to make a return? JEGS Memorial Day Savings - Up to $155 Off select JEGS Brand Products! No replies to e-mails. Be sure to include your phone number, just in case we have any questions relating to your order.
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