Choosing a selection results in a full page refresh. Pro-Aqua Reviews, Complaints, Customer Service - Revdex.com Reply. The photo below shows the impact that the fouling has on the bubble size and uniformity. BBB Business Profiles generally cover a three-year reporting period. - Adjustable Plaster Ring, Vinyl We have attempted to find a Licensed HVAC service technician that will work on their products. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. Pro Aqua Review: SCAM - ComplaintsBoard.com I decided that I did not want this product since it was not what it was represented to beWhen I called AquaPro, *** said that they would be out to pick up the unit and she would be in touch to tell me when this would be done I called numerous times and sent emails often, but *** is always loading the truck, and I've gotten no response from anyone at AquaPro I certainly do not think that AquaPro deserves money for this escapade and I am once again informing *** *** that any payment they have made should be taken back from this company Sincerely,*** *** Omni, Super That is false. BBB reports on known marketplace practices. Items usually ship same day if the order is placed before 11am (Pacific). As a part of this service, if you provide samples of your media, Blue Earth Products will test the media for sample cleaning efficiencies and elemental breakdowns of the residues that are building up on the media. It was also stated to her that it would be an S&D (scratch and dent) unit hence the discounted price, but would have titanium tubing as opposed to cupronickle. It is an. 2. Contact us using the form below and we will get back to you as soon as possible. Regular cleaning and maintenance of your system will ensure that your system is working optimally with consistent performance and doing so with a substantial reduction in energy costs. [redacted], Add contact information for Aqua Pro Systems, Sharing is caring! Professional Profile, View All As a bonus, you'll also retain more nutrients in the food so your meals are healthier and tastier. about businesses and we make it easier for their voice to be heard by the companies. a. and Dispense, OmniHub Regards, Perfect for small and medium households, it lasts 6 to 12 months or 100,000 gal. this process or provide a purchase receipt, nor were we informed of any issue For more than 135 years, Aqua has been providing water and wastewater utility services to more than three million people across eight states. Name. Find answers to your questions about all *** ***Following is an outline of what has occurred between the AquaPro people and me.On August 23, I purchased an Aqua Pro heat pump from *** *** *** ** *** *** With this purchase came a five year warranty (see a copy attached) In June my heat pump stopped working I called AquaPro to find out who I should have service the heat pump and they said any qualified HV/AC person would be fine I contacted *** *** *** *** *** *** *** *** *** ** *** ** On June 15, *** *** from *** *** came to my home to inspect the pump He tested and found that the pump was out of freon, which he then replaced This cost to me was $ One week later the pump stopped working again *** returned and found, after four tests, that the freon was once again gone, but he couldn't find the source He said, call the manufacturer and utilize your warranty by either having them send a repair person or a new pump. I called AquaPro and they wanted *** to send a report to them He also spoke with the company We then sent photos of the pump, including the serial number etcin order to prove that it was their product They called and stated that the coil on my pump was copper/nickel and was not covered under the warranty as stated in the warranty Nowhere in my warranty does it state anything of this nature The company suggested that I forward the coil to them When I asked how to remove said coil, they would not help me They said I needed another professional to do this As service costs were mounting, I felt that it would be less expensive to purchase another heat pump The first cost I was quoted from *** at AquaPro was $ At this cost, *** said I would have a new pump with a new five year warranty and all my electrical hookups and plumbing hookups would stay the same and thus not cost me additionally Please note that by this time, I had made no fewer than phone calls to this company Each time I could not speak with the person I had spoken to the day prior due to one reason or another, such as she got fired, was on vacation, loading the truck, in a meeting, etc. Because the summer was wasting away and I wanted to use the pool, I said okay to ordering the new pump However, now the price was $and they would ship free of charge I gave them my *** *** credit card number and ordered the pump When the pump arrived, its crate was not intactThe pump arrived without a sales receipt and without a warranty They did include a manual which was NOT THE ORIGINAL, BUT A XEROX COPY STAPLED TOGETHER IN A BAGGIE When *** *** opened the crate, he noted that the pump was NOT NEW!!! Aqua | Contact Us If you would like to report a cybersecurity concern, please reach out to our Security Operations Team at securityoperations@essential.co. Hayward websites have been developed in compliance with standards for Internet Explorer 10 or later. Mouth Opening, Brominators Provide your pets and plants with cleaner water. Press the space key then arrow keys to make a selection. Amy P[redacted] What difference does it make to the operation of your system from a process standpoint? about businesses and we make it easier for their voice to be heard by the companies. The paperwork for pick up was sent to her via email on 8/30/16 and it was stated in that same email for her to notify our company when the unit is ready for pick up. Customer Reviews for PRO+AQUA Whole House Well Water Filtration System You can also call us at (828) 255-0772. Services | Pro Aqua For pump service, Pro Aqua provides any needed service on Boerger Pumps and Grinders. The repairs were completed (approximately $for parts 00 I never got a return call from the customer. You can only compare 4 products at a time. XL, Micro We provide the customers with an opportunity to browse and post the complaints and reviews Buy PRO+AQUA Whole House Heavy Metals Well Water Filter . Goods, E-Command SVRS, TriStar Contact Us - AquaSonic Our staff can provide process equipment assessments (for nearly any treatment equipment) giving feedback on lifecycle, any needed repairs/ maintenance, as well as overall process performance of your treatment plant. they receive the email from Aqua Pro to contact the customer and schedule an Sincerely, [redacted], Sharing is caring! date. Customer Service Have questions about our products? Our records indicate that the complainant did not follow If you're a new customer, welcome! email: support@aquasonic.com or submit a ticket below. Features, White Niche, Stainless In addition to this, we can provide lobe replacement, mechanical seal replacement, oil changes, and equipment assessment services. appointment & VL Series, Diver Maintenance, Water Once Upon receiving the heater she was dissatisfied with the cosmetic appearance of the heater claiming we told her it would be brand new. It was suggested (can only suggest since the customer is out of labor warranty) that the technician and/or a different technician give a proper diagnosis before the customer spent any money on repairs or replacements. PRO+AQUA Whole House Water Softener High Demand Heavy Duty 80,000 Grain Application: Plug the cable of the electric hose into the provided connection on the front of the Vivenso. Think you might have a leak? All Products, View Regards, the repair completed on site She refused to do that as well. If so, complete the following customer service contact form. We have no records from this consumer, We provide training, start-up/ commissioning, and site inspections for capital and aftermarket installations for Sanitaire systems. Pro+Aqua - PRO-100-E ELITE Whole House Water Filter 3 Stage Well Water Filtration System Pro+Aqua - PRO-WELL-1E Whole House Well Water Filtration System Email this Business. Heat Pump, Summit I also bought the 1,000,000 gallons whole house filtration system after receiving top notch customer service from the company. Aug 12, 2015 12:40 pm EDT Poor service I bought the Pro Aqua Vac. If parts are needed to complete the repair: Would buy again! This includes training, inspections, drive repairs/ replacements, as well as equipment assessments. appointment will be scheduled between the technician and the homeowner to have Well folks it all boils down to this:When I originally called aquapro the heater was in place.Due to their negligence in any type of timely response to my calls or my complaint to Revdex.com (The Revdex.com records are a clear indication of their lack of response) I made a choice to be able to use my pool by installing a new pool heaterLook at how long it took them to pick it up and how many times they said they would, this was months and months, without the help of Revdex.com they never would haveIn all of this they have only once called me without my having to push them through Revdex.com.Through their own admission there was an issue with the unit.Now they are holding the unit demanding that I pay for shipping both ways for them to fix their defective unit.So all in all they are in possession of a unit that I bought and paid for and demanding monies to release itThey have offered me absolutely no compensation, yet are in posession of a large ticket item I bought and paid for.A circuit court Judge is gonna just love this.I thank the Revdex.com for their perseverance and caring, however I believe that the only way this will be settled is through local media and the *** Circuit Court system.A Note to Aqua Pro: I will be filing a lawsuit in the State of *** as well as contact the local media and the states attorney as you have left me no other choiceperseverance Promotions, new products and sales. Products, learn Vac Classic, Hayward Despite this vendor/vendee relationship, the Company takes complaints seriouslyWe can show that the phone number for MrV***'s business, as shown on the Revdex.com website, is ***-*** We hope that this can help the customer find a satisfactory resolution Pro Aqua is another word for scam. [redacted] Until the unit is picked up and we proceed to resolution I'd feel more comfortable leaving this open.In past this company has told me they would call me back on multiple occasions and only appear to call back after contact w/Revdex.com. It eliminates toxins like chlorine, metals, dirt, VOCs, odors and more with three-stage filtration. Hayward Pool Products. Laminar, Deck reCAPTCHA is a required field. please update your current version of Internet Explorer or try using a different browser. Even in dark places (e.g. *** ***, Revdex.com: Biological secondary treatment is the single largest energy cost for a municipal activated sludge wastewater treatment plant, accounting for up to 60% of the total energy consumption of a plant. 900, HydroRite If requested, Aqua Pro Systems will recommend a Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Vacuum Release, Concrete If you are attaching a file, please note that only the following types of files can be attached: PDF, JPG, DOC, and DOCX. It was explained that he would not do that and a truck could not be sent to site without confirmation it was ready. Automation, Learn About training events, warranty We have received no such confirmation from the customer. All the good people are gone. If parts are required to complete the repair, these parts can be ordered Pro Aqua also represents some state-of-the-art odour control equipment. Pro+Aqua Whole House Water Softener Systems provide unmatched softened water performance. Customer Service - Aqua Pro Solutions Pro, Salt During the conversation it was stated to her (as she specifically asked about the type of refrigerant) that the unit would contain the R-22 same as her current heater as opposed to the more current R-410A. H-Series, H-Series GL-235, AquaSolar Ring & Cover, Concrete Contact us using the form below and we will get back to you as soon as possible. 5-If no chemical damage is found and fault is found to be manufacture defect a replacement S&D unit would be sent under warranty6-Customer is responsible for labor charges in the field and all transportation charges of parts and replacements as stated in the warranty File a Complaint. by Kj1960. company Good Morning,Please be advised, although the heater was picked up from my locationa couple of months ago I've heard nothing since For your reference, details of the offer I reviewed appear below. 80 & 40 Lights, AstroLite foreign parts within the heater and the heat exchanger had a leak. Email. Cybersecurity Concern? This can be calculated from the chart provided in the manual referenced above. This is exactly the issueAqua Pro systems sold me a unit in the state of Michigan in which they knew has no technician support in MichiganWe have attempted to find a Licensed HVAC service technician that will work on their productsAll the people we have contacted refuse to work on the unitThis lack of service area was not disclosed in Michigan which now makes their life time warranty invalidThe reason we purchased the Aqua pro unit originally is for the warranty on the heat titanium heat exchanger ( The white coiled part inside the pool heater Regards, [redacted], We have attempted to honor the warranty for this customerThe unit she currently has is obsolete (manufactured in 2009) therefore a new heat exchanger can not be shippedThe warranty states that we reserve the right to REPAIR OR REPLACE at our option for the original ownerTherefore the process for repair would be as follows:1-An HVAC Tech would have to evacuate the system completely of refrigerant 2-Cut the heat exchanger out of the unit and cap the copper 3-Send it to our warehouse via parcel service 4-The heat exchanger would have to be tested (per the warranty) to ensure no chemical damage had been done to the cupronickle material5-If no chemical damage is found and fault is found to be manufacture defect a replacement S&D unit would be sent under warranty 6-Customer is responsible for labor charges in the field and all transportation charges of parts and replacements as stated in the warranty With that being said there was never a true diagnosis of the heat exchangerThe technician concluded this to be the problem by process of elimination not true testingIt was suggested (can only suggest since the customer is out of labor warranty) that the technician and/or a different technician give a proper diagnosis before the customer spent any money on repairs or replacementsThat suggestion as well as the warranty repair option were declined by the homeowner on 7/27/At that time she was offered another option of purchasing an S&D unit of comparable BTU, Freon, and size for $with the shipping costs included in that priceDuring the conversation it was stated to her (as she specifically asked about the type of refrigerant) that the unit would contain the R-same as her current heater as opposed to the more current R-410AIt was also stated to her that it would be an S&D (scratch and dent) unit hence the discounted price, but would have titanium tubing as opposed to cupronickleWe offered a new warranty of year labor, years parts, years compressor, and Lifetime on the titaniumShe accepted and provided her credit card # for the saleUpon receiving the heater she was dissatisfied with the cosmetic appearance of the heater claiming we told her it would be brand newThat is falseShe sent photos and it was confirmed that the complaints were only cosmetic and would not effect the operation of the heaterShe remained upset and demanded that we pick up the unit and stated at that time she was going to cancel the paymentIt was explained to her that the heater would have to be put back on the skid, strapped back down and moved to an unobstructed location in the front of the residence (as the installer had taken it off and placed it in the back yard preparing for install)She refused to do that as wellStating that the truck driver would have to do that himselfIt was explained that he would not do that and a truck could not be sent to site without confirmation it was readyThe paperwork for pick up was sent to her via email on 8/30/and it was stated in that same email for her to notify our company when the unit is ready for pick upWe have received no such confirmation from the customerShe has now reversed the charges on her card therefore she is in possession of a heater that she has not paid forThank you, Aqua Pro Systems, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowGood Morning,Please be advised, although the heater was picked up from my locationa couple of months ago I've heard nothing since Regards, [redacted], Photos attachedRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
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